Playtika
Reviews and Complaints

My slotomania keeps freezing, can't collect or send anything for 2 days now. I am on my laptop using chrome and windows 10 from Oregon USA. Can't connect to customer support to turn in a ticket either, Thank you for your help Please Email [protected]@yahoo.com. I have another account and it is also having issues on it. I would appreciate any help you can give me. I am in the US and this has been going on for 2 days now. Please help me.

so fed getting screwed by u guys i have tired and tired to get u guys to fix problem but u have made playing game so miserable to play cant finish dashes cant when nothing because machine dont pay have u guys forgot this isnot real casino it is a game that use to be fun but i forgot only the ones that are vip or pays get the help screw the little people i have gotten scred out of more then u know like cards i should have gotten and never i couldhave close thlast book if u didnot screw me over and not u screwed me on this one rightfully earn a bag of ingredients like said gold bag hunh didnot i guess thats my pushinment for my complaints i hope u are having a good laugh on me

Player #[protected]
I finished Area 51 on July 10th ... and I didn't receive my credits! I don't know how else to get in touch with you, been searching for 2days! It is stated on my game that it was completed on July 10, 2019! Please contact me thru my email at [protected]@gmail.com, to let me know it's being looked into. I can't find where to submit a ticket either ...
Thanx

Hello!
I have, over the past several months, submitted various complaints, mostly regarding the SPEED of the REELS "changing" during CERTAIN TIMES of the DAY and CHEATING players out of BONUS ROUND WINNINGS.

Well, Playtika is STILL at it! My complaints previously were because the REELS were FROZEN or VERY SLOW MOVING. They said to clear the cache...but having done that and nothing happening, I realized they were putting THAT BURDEN on the Players to find out WHY this was happening.

As of today, 7/15/19, and over the past 2 weeks, they HAVE adjusted the REELS. However, NOW, they are moving TOO FAST and you're lucky IF you can get ANY of them to line up providing you with a jackpot...ESPECIALLY during the BONUS ROUND ("scatter pay").

Hey, Playtika: FIRST, you were TOO SLOW or FROZEN. NOW, you are TOO FAST. Howzabout SOMETHING IN-BETWEEN?

The jury's out on this one...so...what do YOU say?

Hi 👋🏿

I have a massive problem with your games website that I need to discuss! Please kindly call me on either of these two numbers very urgently to resolve these issues. I called the no on the website and waited for long periods of time after which the line kept cutting off!

I was falsely & wrongfully accused of using a bot & threatened with an outright ban! I do not & have never used a bot! I don't even know what a bot is up till now!

Right now I cannot even access the games site at all & no communication whatsoever to date! Official complaints raises have continued to be ignored to date!

Have I been finally banned or what? At least I deserve an explanation with a notification of offence which I have never received!

I will like an opportunity to put my case & complaints across to the appropriate authority!

Many thanks 🙏🏿
Folayan Osekita

Contact very urgently ...
+[protected] or +[protected]

I have purchased £ 14.99 worth of coins and now the game will not load at all. I have cleared my cache and uninstalled the game. However when I've loaded it back up again it does not open up. My account is connected through my Facebook. Email [protected]@hotmail.com. This is unacceptable as I have purchased many coin packages over the years. I want my money reimbursed or the situation resolves immediately.

This game is a trap to get your money, the higher level you are, the more expensive it gets, I've spent hundreds, with little return on my purchases. Beware, this game is designed to get you hooked and drain your finances. You don't even get anything tangible for your investment, nor does it allow you to play long, it's ridiculous and it's a waste of money!

On July 6. Saturday I purchased
607, 500 coins for $ 49.99
I waited for the coins to load but never did
I purchased another 607, 500 coins for $ 49.99
And both loaded at the same time
When I checked my credit card I was
Charged $ 49.99. And $ 69.99. I was over charged
$ 20.00
My account
David Randy Kevorkian
[protected]@ yahoo.com
[protected]
Thank you

Sto giocando molto forte, con puntate al massimo, ho vinto tanto e sono felice di questo, ma da un po' di tempo, non lo sono più! Ho 4 o più giochi, preferiti con i bonus bloccati, non posso giocare a queste slot, si apre il bonus, ma poi si blocca e dà errore, ed esce dal gioco, per tornare alla home! Fatemi giocare i miei bonus! Vi prego di risolvere, altrimenti perderete un buon cliente!
Monti David
dady.[protected]@hotmail.com

I bought the 99.99 package, I never received it, I have been emailing and no resolutions. No items and No refunds...so Now I"m out 106.49, and I can't even get a reply to this issue.

Here's a screen shot of my purchase which was given MANY times. And do not tell me the purchases I did today, was for this purchase. This purchase was July 4th and NEVER Received.

https://www.screencast.com/t/7NPP156XX

tired of game not being fixed i dont know what u guys are trying to prove u have made my game experince a living nightmare because nothing gets done i hope u guys are getting a big laugh well iam not laughingi guess u guys want to lose all players because u wont do nothing i have gone thru about20mill plus and this is all my meter move hunh tell me my game is not fixed

I installed and played slotomania to earn credits in IMVU. The offer explained that I had to get to level 30 on slotomania slots casino to receive 12, 329 credits. I completed what was asked to earn credits for IMVU and did not receive it. I already contacted IMVU and they have responded stating the problem isn't on their end it's with the sponser or third party involved which is Playtika. What can be done to correct and settle this problem?

i have complained and complained u wont get off ur butts and fix problem.iam so tired of being screwed because of losing cards that were rightfully earn and never got and the game is fixed forr the ones that dont pay . so fed up use to enjoy game but not now because u dont care about ur players and fix problems if u did i would not have to complain is it tthat hard to fix problem i dont like to write complaints but until u fix problem they will keep comming and i guess it true what i was told once u sumbit a complaint slotomaina will make it hell for u well i guess its true because life for me has been hell from first complaint

I have on two separate occasions had billions of my dollars disappear, in just a manner of seconds. I've spent $100's on Slotomania™ and it's highly frustrating to have over 20 billion and more than half disappear without ever spinning and then a couple days later around 70 billion disappear, without spinning. I will not say I won't play anymore, because I will likely here and there, but won't spend anymore money on lotto, breaking pigs, or mega spin @ $23-45 a pop, if I cannot get this returned. It's very frustrating. My email is Johnna.[protected]@yahoo.com

I have had the Energy Capacity at full capacity for 3 days now and the Time to Cash button never lights up for me to get my bonus. When the batter is full It takes me to the page with the battery and professor but I can't press the Time to Cash button and get the bonus. When I go back to the game the line that builds to add a bar to the battery stays full. I have closed the game and re-entered, turned off the computer and gone back to the game, tried to play for additional time--nothing happens. After I quit playing for the day and go back the next morning the battery is down a bar and I fill it up again and again no bonus and the bar stays full for the day. This is gone on for three days. I would just like it fixed and my bonus awarded. You guys usually do so well when things like this happen. Thanks for helping!
Charlotte Simpson--June 27, 28, and 29. I play through Facebook. Thanks again!

I have tried to contact you for days from my inbox but it will NOT let me submit my message. First of all this has happened b4 and was never straightened out. I pretty frustrating when if you look you will see that I spend a lot of money thru this game. I purchased a package that was suppose to have 8 platinum chests plus coins and the other things. Well I only got 2 chests just like the last time when I was suppose to get 12 platinum chests. I had told myself that I would never purchase anything from this again.but I gave in.. Just to be cheated again. Plz make this right with me.
Thank you in advance. [protected]@yahoo.com [protected]
Patty Rowland

iam so tired of plaing ace game and getting no acepacks and then u make dash so hard no can finish or do . i dont know if u guys are trying to prove a point or what like todays dash i have to get so many on first and level up so many on second god knows what need to do on 3rd dash. u get star dice what good is it if u only get 2, 4, 5, 6 when u roll it . this game lost its fun and on top of all this i never got my 5star card for getting the key for clan promo tired of getting screwed

I have been trying to contact you for the last 3 days by email and keeps coming back undeliverable. I have disputed the transactions with with Google support and I am requesting my refund ASAP. 171 transactions were made without my consent. UNAUTHORIZED! Playtikia game I have spoken to Google support many times about the UNAUTHORIZED transactions made over 1844.29USD I have spoken to a lawyer about the situation as well and my next step is my bank I will greatly appreciate the refund ASAP.

I was double charged $15.93, which includes tax, for a purchase on Cesar Slots, which I play everyday. I paid for the Spin again, but when it did not go through, I hit a second time. I did not know I would be charged twice because you can only get one spin a day if you pay, but I was charged twice in one day. Thanking you in advanced, I will await your reply. My phone number to reach me is [protected]. I would like to request a refund of the $15.93. Thank You!

The "clan" concept doeant work. Anyone can be a leader..no qualification, or an certain Level they obtain, their viability to continue to spin or a certain status. Therefore you have these kids that do not have any coins or funds in which to purchase feeding off of the producers or the ones that continue to spin that are a part of the clan. Case in point my first Slotmania the team meet its goal and we all one coins. The second slotmania 8 of the members put only a 100 or less and in two cases 0 coins..they thought they would ride the wave sorta speak and collect coins rewards by the rest of us hard work and effort not to mention the money we spent on coin packages.