Playtika
Reviews and Complaints

August 2, 2019 @ 8:00 Mountain time

I was playing Bingo Blitz in Barcelona ...Please Check my stats...I just selected the 2nd chance option for item 11. Instead of going to the game, I got a picnic basket (for separate reward)...by the time the screen returned to the game, Bingo was over. However I still played the following game for #11. The problem is I paid for this game twice (once before the picnic basket reward and once after the screen returned to bingo). Then google chrome quit responding. Thanks for helping me get credits returned. Both times, I played 3 cards in the game on the 3rd level. And with all my frustration, I still didn't win #11. ugh. THANKS FOR YOUR HELP

Brenda Evans, Idaho brendjevans @gmail.com

Hi I finished a Sloto clan challenge and didn't receive the bonus. How do I get this? Also I was in a team previously and was kick for some unknown reason? But I didn't get any of that sloto money or bonus even though all my playing made me earn that. How is this regulated? Are you taking out money and not really taking care of us (your customers) can I make a formal complaint with a consumer affairs as it looks like your business is not really fair in some instance. What else have I not revived that I should have? Is there a log with all my purchases?

Hope to hear from you soon!

I would love to know how much I have to go to get to Diamond status. I play everyday and you use to have a playtika icon with how much percentage to go to achieve the next level. Iam pretty sure alot of players would like to know their status I buy quite a bit and by now my should of changed or close to it. If you would be so kind to put the playtiki icon back .

I was logged in with phone number [protected] and have been playing fir a while. I was level 76, completed the donut level, had 20, 000 chef points and used cash for things. Yesterday i went to play but had been logged out. Now I can't log back in. It keeps saying, oops there was an error, or something to that nature. I have added that number to a facebook account. I tried logging in that way, thru facebook, but it started me back at level 1. I don't know whar ro do. This is the onky game I am currently playing. Can this be fixed?

Well, here I am...yet AGAIN...filing ANOTHER complaint against Playtika. Having NEVER received an HONEST answer from them on ANYTHING, I will encapsulate ALL that has occurred during my play in the last 6 months. For ALL of you reading this, I KNOW, for a FACT, that YOU have experienced any ONE or ALL of these SAME issues:

MANIPULATION OF REELS (i.e., "frozen, " "free falling, " "different" characters on the reels at "different" times of the day, no "extra wilds" during the scatter bonus rounds). ALL of these I have experienced on a DAILY BASIS with Playtika's games...specifically the TROPICAL PARADISE game (scarlet macaws, toucans, Island girls), among others.

How is someone SUPPOSED TO WIN when there is ALL this manipulation going on?

All I EVER receive is some BS email stating that these games are for "entertainment purposes only"...but yet, they TAKE "real" money in exchange for playing BS games you can't POSSIBLY get a decent jackpot on.

It's ALL about BUYING the COINS to play. Heck, I might as well go to an arcade and purchase "tokens" to play the "Claw Machine" game and "see" if, by some stroke of luck, I can ACTUALLY "get" a prize outta there.

SHAME ON YOU, Playtika...SHAME ON YOU!

If I can STOP AT LEAST ONE PERSON from playing your stupid games and NOT dumping ANY cash your way, it will ALL have been worth it!

Thanks for nothing, Playtika...people like YOU are the "norm" (i.e., disgusting, low life bums) instead of the "exception"...so very sad indeed.

if things dont change u guys are going to lose alot of players. the dash is out of hand u make so diffcult that the ones that cant afford to buy always gets screwed. iam talking about getting the ace cards or whatever. i already know this is going to be 3 book iam not going to beablle to do because of the crap i spend what little daily bonus i get on ace featured games and u always go thru more coins then whaat u should andd never get a ace pack thats bullcrap when are u going to make it FUNagain oh i know NEVER.i do appercate what coins u gave but what good are they if u cant win on any machine um dont take a genuis to figure out that all this is fixed ty and have a great day iam not

In the last week alone I submitted complaints for lack of payment of coins. The last two times I took screenshots to prove I followed through with the required steps. I'm still waiting for my coins. I never recieved the 300 free spins 4 months ago. The response to my complaint was we are sorry, but here take this gift. It's the same every time. I dont want them, I want what HOF promised me. I'd like to know how it is that a game is removed from free spins and never replaced, due to " tech issues" yet it is only removed from free spins not from regular play. Oh and dont even replace it, I was really upset until I read ALL the other ones. Now I feel like I used to about it and that is Disappointed, Disrespected, and taken advantage of. But even worse I feel pissed at my self for liking the games so much that after I left HOF because of other issues (on a smaller basis) I came back, and now I'm regretting it.

My user ID number is [protected]. After sending screen shots about not getting the extra coins when I used a gold card on the wheel of stars, INC9805073, I received a reply from Renil Jones on July 14 stating yes there was an issue, and I was not getting the extra coins. There still has not been a resolution, so I sent another sopport ticket yesterday, INC9919565. I received a reply today from James Jericho--he claims he looked at my screen shots, and stated there was no issue, I received the amount of coins I was suppose to when spinning stars on the wheel with a gold card. I believe Renil Jones is correct and James Jericho did not understand my concerns. I am becoming very frustrated, I need a resolution to this issue. I have included my screen shots showing my beginning balance, the stars I used for the wheel, the amount I got on the wheel, and the ending balance after my 3, 000, 000 win. You can see on the wheel screen shot, the gold card icon does not show in the lower left hand. My email address is [protected]@yahoo, com. Please reply.

So i have been emailing you about my account. I linked my account to Facebook and lost everything. You stated you cant find anything. Now i am at bronze level 11, when before i was in the 800s, with a ton of completed bakery items and sloto card collecting. I was also a leader of a clan. No where is my info to be found. According to you. You have over 300 complaints with 3 resolved. Not a good track record. Interesting to find out through the internet, i am not the only one this has happened to. It leaves your company wide open for a civil suit. You have registered complaints with the B.B.B. I truly do not understand, why after spending countless hours playing your game. Then getting screwed over, i had at one time over 60 billion, that i painstakingly earned through playing and collecting bonuses. Which unto itself is one hell of an accomplishment. Being that i did not purchase any coins or gems from you. I did all of this through perseverance and game play. Myself and now 17 other's have started a facebook site. With people that have not had there issues resolved through mediation with your company. I know its not a big deal, because you are a large company and yes there is not a lot we can do now, but in the future after our facebook and online users ban together. To stop the mistakes and bullcrap. From happening to others. I still can't believe after around 90 plus hours of play, bam i have nothing. When.i had everything. Go figure right? I am just q disabled guy trying to get a fair shake from a large corporation. Who does not seem to care about its customers unless they are spending a ton of money.

Why are coins missing from my account? I was betting 10 million and won but it deducted over 10 billion. I have been playing since game release and the last year the game has become boring. Winnings are few and far between and promotions appear to be for people with trillions of coins. I have spent money on coins but no longer, you lose what you purchase and then some.

I have spent thousands of dollars playing this game and I am fed up with it. I spent 40 dollars about 10 minutes ago and am broke already, lately I stay broke, I never carry over a balance since around 3 months ago, I use to win tournaments, the promo games, quest, I haven't won anything for months, and I am fed up with it, this game is rigged so bad that everyone sees it but everyone just plays anyway. Complaints need to be recognized and taken care of by you money hungry fools.

I just purchased a coin package today in the amount of $19.99 and was charged
$30.85. There was a discount offered today so I decided to take advantage of it. I have noticed small discrepancies in the past but this is getting ridiculous! Please adjust my account with additional coins for the purchase or refund the difference in what I paid and what was advertised!. Which was $19.99! Thank you.

I had $552, 000, 000 and some change. I collected 43 of my 44 gifts which O would had about $10, 000, 000 more rough guess. I couldn't collect the 44th gift said send ticket or something like that, I did now my total is $258, 043, 529. Needless to say I am very upset. Today is the last day of my club nd now I lost about $300, 000, 000 from some error with this game. Please reply immediately begore I post to facebook. Not meaning to threat just very upset my last day of club I am missing chances ofmaking lot more with the $300, 000, 000 taken from me.

For the last 3 days, my slotomania games have been freezing up. I have to go out completely from the internet, and then I have to sign back in. Then it will let me play for a few spins and it will freeze up again. Slotomania is my relaxing game and I can no longer play it and actually relax.How can this be fixed? I thought it was my computer so I had a tune up done, but it still freezes up.

I have played Slotomania for years - often several hours every day. At the moment I can only play for a few minutes as it freezes up all the time. i even tried to make a purchase and it would not go through. It is the same on my laptop (Worse actually) and my PC as well. It has spoilt my holidays as I have to go back to work and won't have much time to play! Can this problem be fixed. I keep having to turn off and come all the way back through facebook again! i am fed up and frustrated!

For 2 days now Slotomania has been freezing whenever I am trying to make a purchase, collect and send points. Whenever a message pops up asking if I want to share or cancel, I am unable to click either option and screen freezes. The only way I can play a game again is to reload, which if very time consuming. I thought it was my computer, so took it and had it looked at today and spent $60 to have them tell me that it is a problem on your end and not my computer. I have since talked with 2 of my friends who are having the same problem. Please get this issue resolved.

My slotomania keeps freezing, can't collect or send anything for 2 days now. I am on my laptop using chrome and windows 10 from Oregon USA. Can't connect to customer support to turn in a ticket either, Thank you for your help Please Email [protected]@yahoo.com. I have another account and it is also having issues on it. I would appreciate any help you can give me. I am in the US and this has been going on for 2 days now. Please help me.

so fed getting screwed by u guys i have tired and tired to get u guys to fix problem but u have made playing game so miserable to play cant finish dashes cant when nothing because machine dont pay have u guys forgot this isnot real casino it is a game that use to be fun but i forgot only the ones that are vip or pays get the help screw the little people i have gotten scred out of more then u know like cards i should have gotten and never i couldhave close thlast book if u didnot screw me over and not u screwed me on this one rightfully earn a bag of ingredients like said gold bag hunh didnot i guess thats my pushinment for my complaints i hope u are having a good laugh on me

Player #[protected]
I finished Area 51 on July 10th ... and I didn't receive my credits! I don't know how else to get in touch with you, been searching for 2days! It is stated on my game that it was completed on July 10, 2019! Please contact me thru my email at [protected]@gmail.com, to let me know it's being looked into. I can't find where to submit a ticket either ...
Thanx

Hello!
I have, over the past several months, submitted various complaints, mostly regarding the SPEED of the REELS "changing" during CERTAIN TIMES of the DAY and CHEATING players out of BONUS ROUND WINNINGS.

Well, Playtika is STILL at it! My complaints previously were because the REELS were FROZEN or VERY SLOW MOVING. They said to clear the cache...but having done that and nothing happening, I realized they were putting THAT BURDEN on the Players to find out WHY this was happening.

As of today, 7/15/19, and over the past 2 weeks, they HAVE adjusted the REELS. However, NOW, they are moving TOO FAST and you're lucky IF you can get ANY of them to line up providing you with a jackpot...ESPECIALLY during the BONUS ROUND ("scatter pay").

Hey, Playtika: FIRST, you were TOO SLOW or FROZEN. NOW, you are TOO FAST. Howzabout SOMETHING IN-BETWEEN?

The jury's out on this one...so...what do YOU say?