Playtika
Reviews and Complaints

dear sir,
Date : 01.01.2018 - 08.01.2018
ID No. : 925622
Description:
40B coin lose for looking Card Glass Shoe, i play until get sick but card doesn't get. only duplicated card i have. very disappointed now, i already play slotomania already 3 years but no event single album completed.
Desirable :
i just want 1 card Glass Shoe Only or 40b for searching 1 card becouse i dun have enough coin.

Thank You

I am frustrated and upset about this slotomania game. I've just started playing again after the 3rd album release and I feel like I'm continually being let down whilst losing in the game and with trying to get gold cards. I have 3 gold cards left to collect in my set to complete the whole album but for the last 3 days in the wheel spin with stars I have landed on the 11 million wedge and been given love bonus. 3 days in a row like seriously how are we supposed to complete sets and albums if you don't even give us a chance. It takes 24 hours of waiting just to be left upset, it's not like us non sloto club members got an extra chance at getting cards we needed. Another thing I've noticed is when I'm playing, my spins seem to glitch halfway through spins like what's up with that. It only happens with slotomania so I know it has nothing to do with my device or connection. And one last thing, why is my piggy so expensive to crack open it's 17.99 NZD and my partners is only 4.49NZD he is on a much higher level than I am and cracks his piggy regularly so I don't understand your methods to this. I have been dedicated to this game and spent money on it and I'm starting to lose hope and joy playing. So please give us a chance. Thank you

Game is not paying my winnings, it owes me billions at this point, Just today I completed a card package and was supposed to be paid over 3 billion coins and they were not added to my game. This is not the first time, I submitted a review in the App Store and no one replies. I play with my fb logon [protected]@comcast.net. Not pleased that the game is dishonest.

I believe I was charged $50 for Slotomania coins which I did not want. I am on a fixed income and would never purchase such a large amount to play a game for entertainment purposes only. I would appreciate the crediting of my account for the $50 charge. I would appreciate your handling of this matter as soon as possible. I am not sure how this happened, but need it corrected.

How is it that I hit a certain huge Ace Pkg it literally goes on collecting for 15 minutes or so I have 2.5 billion in coins from it I then went to spin the wheel and it's now states I have 567, 000 coins I want my fair earned winnings back I spend too much money on this for you to pull this stunt! It was bad enough in November when the new iPhone 8 came out (which I preordered) I backed up my 6s before transferring to the 8 following your instructions and poof my points and acct gone after playing for over 4 yrs not cool 485 million was taken

How is it that when you make a payment you can't win a damb thing it's not a free casino if you have to buy there coins.so maybe they should start paying real money. Cause when your odds are werst than a real casino for pay outs. Maybe they should be investigated and see if they programmed is set for the lowest payout possible and that they are steeling from the people who pay for the chance to win and can't. Then maybe they should be changed as real casino and give refund for the people who payed then got scammed cause when you pay and then save close to a billion coins only to play for twenty minutes and lose all your cions again and again you know that they are scamming people cause no one is that unlucky to lose months on end.

When i started to play tonight at 11;30 pm dec 23rd i had aproxemently 3 to 4 billion.i got a ace card and filled the book WING MASTERS i git the 1.950.000.000.and then i never got to spin after the ace package.and at that point .my ballence is 1.950.000.000.you took all the money i had before.and then with out playing a game i lost money and only have 770.000.000 left.WHAT THE HELL DID I DO TO GET THAT FOR X-MAS please fix this and give me back at least my 4.000.000.000

I have been trying to complete my Santa quest but the slotomania app won't load/open - just a black screen for over an hour.

Also, while playing the Lion Run game at (10 million points per spin), the game challenge/goal was checked as completed during 54 free spins I had won.

I still had 35 spins left that were not awarded. 35 spins at 10 million per spin could win at least 3 billion points. I'd like to receive at least this amount if the game cannot be reopened for me for free spin completion.

Playing find me a prince and twice I got jackpot game and it didn't load either time. I was betting 20 million. Both times it said connection lost but it wasn't. I starting playing and I had over a billion dollars, betting 20 million and never once got the bonus or free spins. And to add insult to injury, it screwed me out out of the jackpot round twice.

I play Slotomania on my iPhone and iPad but cannot get the new look on my iMac laptop computer. I have downloaded the most recent Flash Player and it the new look of Slotomania freezes up on my iMac. It has worked before but this time not. The version is 28 Flash Player. What can I do on my laptop to see the new look? This has been on going. My email is [protected]@msn.com. Thank you.

I like for this company to remove all my winnings on my facebook it is very annoying to see all this... it has been on for a long time and I can not sit and trying to remove it all... I am plying different games daily and some of the games do not pay off as I said, please remove all the winnings off on my facebook right away, am tired of looking at it all and I tried to remove all this but it is not working out on my computer. please respond to this problem [protected]@yahoo.com

I played the Toronto and completed all the shadow cards and got 200 B's for the bonus but then I completed Venice shadow cards and I did not get my bonus for completing the shadow cards. I do not feel that this is being fair to us the customer. There is suppose to be a bonus every time that you finish a collection of shadow cards. This is not happening with the Bingo Blitz games.

Thank You

I love playing Caesars slots, but now all it wants is for you to keep purchasing more coins. Even with the little bonus you get you can not win. The challenges are becoming impossible to meet. The Santa journey challenge I'm currently in want me to spin 2700 times at the minimum bet of 7.2 million, what the hack. That will take over 19 billion coins to accomplish. The game is becoming too costly for me to keep playing. My minimum bet is now at 1 million and you give me 150, 000 thousand coins. I hate to sound ungrateful, but I can't even spin one time with that and when I collect the 2 hour bonus I now get 12.4 million, so that's 12 spins, which most of the time is gone in 2 minutes unless I purchase more coins. It's the holidays and I'm broke, come on playtime give me some coins.

I was playing crazy train in the sloto quest in Santa's jury and won fifty six free spins at 2, 000, 000 a spin with lots of sticky wilds. The game crashed and I when to go back to the game in the Quest but it just said complete and wouldn't let me back in the game to receive my free spins! I spend reel money on the game and would like the able to get Back in the game to receive my free spins or be reimbursed for the over 1 billion coins that it to to win that.
Thank you for your time and consideration
Bill Merkley

[protected] made a purchase, got a confirmation but did not receive what I had purchased. I questioned why this happened and got the following response. THIS SHOULD NEVER HAPPEN TO ANOTHER PERSON!

From: [protected]@slotomania.com [mailto:[protected]@slotomania.com]
Sent: Wednesday, December 13, 2017 1:29 AM
Subject: INC2656072 - Slotomania

Hi Arlo,

Thank you for contacting us!

I checked your account and I see that unfortunately, the promotion ended exactly 9 seconds before you finished your purchase.
Apologies for any inconvenience created by the situation Arlo!

Best regards,
Leon Alexander
Slotomania Support

Hi! I just spent over 25 dollar for some game time and all it did was take my coins and my money! This is not a real slot game where we are playing for money. So, if I spend money on stuff like this I should expect some excitement or something.. This game was cool with me until all of the changes. And remind you that this isn't the first time I have had a problem I just let it go but not this time. Hope to hear back from someone real soon.

I only play for entertainment, old lady keeping amused and have been with Slotomania since time began or so would seem and I don't put any money into it...but a lot of people do and that is where my bother comes in.

They appear to be, for want of a better word, making mistakes a little bit on bonus wins. I have 2 favorite games Rapid Fire and I have noticed that sometimes when you get a bonus within a bonus they do not always add the extra spins...just ride right past it.

Tonight I was playing my other favorite where you get the bonus of 14 spins and every time you get 2 or more bonus balls you get 3 extra spins. Well! it has happened to me before and I noticed about the skip on bonus pay whatever it was and tonight having fun and paying out my token 1200.00 a spin and they passed me by with 27 or 30 spins not given.

It just sort of takes the fun out of the games a bit...to my way of thinking anyway...

I let my son use my card for a one time charge and I have been charged twice more for stuff. I want it to stop. So to even get you to look at it I have to make this complaint longer. I don't know how else to tell you to stop charging my account. There are to be no more charges to Barbara Collett's card, for anything! Is this plain enough for you? Get this taken care of!

I have sent into support for 8 days about the issue of no gift cards showing on my pc and players are sending me cards and I can not recieve them the last time I had a problem it took 100 days I am a paying player and deserve a response and that the tech should fix this I have to keep tpying because this is too short and it says it will not be read really how dumb is that? You need a essay to report a issue? How sad is that all I want is to recieve the gift cards and the sloto cards from players. Support is either short handed or they just do not care either way I am getting disgusted and will take my money else where in the new year if this is not fixed.

To whom it may concern,

I have been a loyal player for many years now and have spent a considerable amount of money on this game (royal Diamond player). In the past 2 yrs or so this game is forgetting its loyal customers and only concentrating on bringing in new players.
I have recently dramatically reduced my spending as i feel i am not getting value for money. I'm a single mum with 2 disabled children so i dont go out and socialise and this game was the only bit of fun i had but now its terrible. I can spend £100s in a week and still be broke with dead spin after dead spin, i keep getting same ace cards ( its been ages since had a card i need to complete a card set) cannot seem to win enough money to play the quests to get the ace cards needed, since the jackpots were introduced not once have i won the grand or super jackpot(even doing bets of 500mil +) Even when i do get a nice win its taken straight back and im broke again with in hours! I understand you cannot win all the time (and to be fair that would be boring) but a bit of fair play would be appreciated. It would be nice for once to win a super jackpot etc so i can get a decent game play. everyday i go into ssg to see lots of lower tiers winning the jackpots and levelling up more than me in a space of weeks when ive been playing for yrs!. I have contacted sloto customer support so many times but get the same automated replies of the game is random, im sure your luck will change soon etc etc but yet it never does.
This email is my last attempt to get some fair play in a game that i used to love and looked forward to playing each day. Its my outlet after a hard day with the kids, its my stress relief and contact with the world outside my home, but at the moment its just frustrating...

I have reached the point now where i would love a refund for all the money i have put into this game over the yrs( i could of bought my own house by now)

just please start respecting your loyal customers and let us benefit from the jackpot wins like the lower tiers. Winning the grand or super jackpot would definitely make my Christmas...

I know nothing will come of this complaint and i will still find myself unable to enjoy this game due to lack of funds but its worth a shot if someone actually reads this and replies to me and maybe let me win once in awhile.

kind regards

a very frustrated sloto fan.