Playtika
Reviews and Complaints

I am very frustrated at the constant maintenance going on and since I am a "Diamond" and coin paying customer I'm more than frustrated these days when now I have 8 black wedges and still not even getting anything to complete this next challenge. I realize it is random slots but really. The customers that actually continue to keep your paychecks going, cut us a break will you on these albums and cards trying to enter these contest compared to the non-paying customers. I know no one will probably read this but at least i can voice my opinion. I have been a loyal member for many years and it amazes me how now you seem to don't care about your paying members at all. Can you look into this and at least try to retain your customers who continue to make Slotomania great again.

Good evening! I'm glad to see in the last two months I'm paying no coins to play neither a jackpot nor nothing or no cards I've decided to quit it permanently I'm getting tired of your mockery to see art in the game I want the antzelina 3almpoum the 80 billion i have the right to buy from my 4 albums the cards I own according to the markets I'm already struggling not to play again

As soon as I started purchasing coins all games have been tightened up . Free spins pay very little or disappear altogether .The promote the Bet more and increase your chances of winning, well that's a load of BS, how does one prove the games have been tightened up, well go view the fan club etc. I have complained numerous times to Slotomania, which on most occasions falls on deaf hears or they respond with Sorry you are having trouble with loading of their game which I have never had a problem with . After spending a lot of real money recently to achieve certain challenges only to be duped by sloto. After help from other players I completed said challenge, was awarded 148 billion coins, only to be ripped off me in less than a day, through games not paying respectable wins, continue playing in hope you will get a decent return, which is what used to happen way back. What do I want, :I want all coins that I have lost over the past month returned and sloto be made to make these games enjoyable like they used to be, ////i have never been so stressed out and angry playing a app that's supposed to be exciting and enjoyable .

I bought a coin pkg on sat. March 17 2018. I then received my 2 hour bonus . The next day I purchased another coin package March 18 2018 .
My 2 hour bonus still came up until Saturday march24/2018 when they cut it off & went back to 3 hour bonus. Each purchase entitles u to 7 days of 2 hour bonuses, therefore I'm 1 day short it should not of end till Sunday march 25 since I buy another package a day later.. I am miss my 2 hour bonus for a whole day. Thank u for your attention in this matter. Leann Macmillan. [protected]@telus.net

I haven't been able to access the game since the latest update to Animal Whisperer. There are a lot of complaints on this. I am using iOS on an iPad 2. When asked to connect to Facebook, it says "Connecting to Facebook " but never does. My Facebook app is up to date. I am able to connect and play by using a different operating system. I can access other online games without any issues.

I have summited over 9 tickets this week regarding your promotion in green beans room for completing quest to recieve credits. I paid $200 in credits so I could complete these and I did, every single one but never got the credits for doing so. I want my credit rewards for completing these all. I also bought $100 worth of credits for your promotion to recieve 20 stickers, I only got 1 damn sticker, where are the others promised? Not one single person has responded to one of my 9 tickets summited, why? I expect to be fully compensated for what I won . Do the right thing Bingo Blitz, and give me what you stated.

Ronda Russell. I was playing and had over 100, 000, 000 credits then all the sudden I only had 105, 000! I went to collect my two hour coins and it wouldn't let me have them? Then I went to my card and hit 3 just to see if that would work and it didn't! Know matter how many times I have went out and in it has not credited back to my account? I used to get ace packages but now I only get 1 or2 cards at a time maybe 2 or 3 times a week! Then when I tried doing the quest when I tried getting the round spins it took me 2days to get it and over 1 mill. Still didn't make the quest! Please fix these issues! It is beginning to feel like if I don't spend money on the game I lose but when I do I lose faster! I just don't get it! The games and graphics are awesome but the way the technical side of it has went way down and it is not just me it is tons of players! Just go and read comments on SSG card swap album 123. Sorry don't mean to be so upset but it just isn't right!

I've made to purchases today and reviewed the wrong amount of coins. No lucky spin. No sloto card. The game slotomania has messed up or shut down multipul time's on me I won the grand jackpot of 200, 000, 000 something coinsand the app closed right down. I'm getting very upset with his game the purchases aren't working I have no stamps when I should I've complained and contacted slotomania customer service and no one has replied back to me please help I want my coins or money Back. I should be the queen for the day as well since I've made to purchases today my bonus never go through or anything

I bought coins on the 6th of march it said on the 8th we would be able to pick what we wanted out of the promotion. A new promotion promising the same thing popped up today. They did not give us what the other promotion promised what is up with that are they that greedy they did give us what we paid for but to put a new one up before honoring the old one is wrong. We are supposed to gey the promo for 24 hours but at 7 tomorrow it will be gone that is if we ever get it I am done with buying this is so wrong on many levels and I am posting this to my 3000 friends so I can warn them of the decent it sometimes takes days for them to get back to us if at all you need more staff and half of them do not know what we are talking about

The following link is to a screenshot of my google play receipt for a purchase of 612, 000, 000 coins from Slotomania. I made the purchase at 6:12 PST and I still haven't received my coins. I received all the rewards that I gained by making the purchase; including 2000 sloto club points, 5 sloto cards, and the bonuses; however, I did not receive my coins which was the reason i made the purchase in the first place.
I am requesting a full refund plus coins for my inconvenience!
content://media/external/file/12728

hello, my name is alex.
im very dissapointed of ure game at the moment. last 500+ hands didnt get any ACE or new card. not a single "mega win" ... im thinking very seriously to quit this game with other of my friends.

pls do something about that if u want to keep me as your palyer any more. i need coins to play. even when i bought from u...in a few mins i was broke.

at the wheel i spend every time 50 stars to get same amount every 9 of 10 times. exactly next to the gold edge. this is not possible.

im waiting your answer asap. with some coin for keep playng this game. (1mld will be enough for the moment)

When I go to increase my bet on the river and it is apparent I will win the bet bar starts clicking and make a 400$ bet when I intend to go all in costing me millions icon schills I just lost a hand with a fullhouse 2 other icon scills also had fullhouses I have never seen that happen in 40 yrs of playing holdem in tournaments in casinos online never the odds of that happening is.09%the one armed bandit just stole 2 million by kicking the bet up to 900, 000 from 5, 000 and not stopping when I pressed the x

I have got a complaint sent to customer support got 1.4 trillion missing coins and a missing payout for 4.2 trillion coins and all I get is a email saying that they have an overflow of emails. This is not good enough.
I want the missing coins to be refunded as soon as possible. I have seen other people complain about this company on Facebook and online.

I have been playing your games for years and never had a problem until 2 years ago. I spent a lot on your games especially since I am retired. Mostly on House of Fun On year of the Dog I was playing 25k per spin with my phone next to me when I looked over and it was switched to 900000 credits per spin without me touching it I changed it back to 25 and it automatically switched to 900000 again which had dropped me to 2 million then previously I got the max bonus on Colossal rewards but you never gave it to me. Then awhile ago I was playing Puss and scoundrels leaving it on my desk keep pushing the spin button nothing else and looked over and again saw it was switched to 900000 credits from 15k This only happens when I am close to or over 5 million credit. 2/11/18

I have spent over $1000.00 whthin the last few days playing games on Slotomania. I am completely convinced you are stealing money from all players. You know our algorithms of playing and know exactly how much money we are willing to spend. I never win, just buy constantly. I hope that someday when you are revealed as thieves, a large class action lawsuit will find you. I am going to be on the top of the list to share my experiences. You only want players that can become addicted. Once you have them addicted... You steal everything they have! Players are only trying to win coins to continue to play the games. No one should have to spend such a large amount of money to play simple games. I read recently your company grossed over $3.5 million dollars last year. Tell me you are not stealing? You recently trapped me. I closed my account with you and later you sent me an email offering 3.5 billion coins for free to come back. I fell into the trap big time. It cost me another $1000.00 to learn nothing changed.

I have been trying for a long time to get a particular ace card, so I was reading how to win ace cards and states you can win a ace card by winning a ranking tournament so I bought more coins and then went on using my coins and betting maximum bets to win a ranking tournament last night and I spent and lost over 1.3 billion coins in successfully winning a tournament. After I won I was rewarded with winning coins but it did NOT get any ace card for winning. So why did I not get it? I spent over 1 billion coins to win the tournament and feel aggrieved that I did not get the ace card. Please sort this out by either giving me the ace card to complete a set or return the 1.3 billion coins to my balance. I feel like no longer playing your casino games.

Thank you
Kieran Ginnelly.
[protected]@sky.com

While playing I was trying to get as many rolls on the snakes and ladders however it would stop adding up every time I would reach 95% I would often count how many spins and log on and off often each time you get to 100% you would get 4 rolls I would bet anywhere from 100 to 200 million a spin and figured I lost at least 100 rolls. I often by packages but this will probably affect this unless satisfied

I was playing my [censor] off for an hour or so to complete a mission on wsop. After getting x32 collection bonus speed the app just took away my reward. Are u kidding me. Give me back my reward and chips right now. This is unacceptable. I expect 1, 000, 000, 000 chips and the reward that was unfairly taken away from me. If I do not receive the fair payment that I clearly deserve it will be my duty to report what happened to me on the app store.

On checking my bank account I noticed £14.99 had been deducted after looking it come up with slotomania I was unaware that a cost was involved please can this be sorted out and a refund given of the full amount also please delete my account with immediate effect.
I send best wishes for the new year, and look forward to hearing from you, in due course.

Ian Dunt