Popeyes’s earns a 1.2-star rating from 1335 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Change of menu, discontinued items.
I recently went to Popeye's (Store # 10528) and was informed that two of my favorite sides dishes have been discontinued. Onion Rings and Cajun Rice. I can understand the Onion rings may not be as popular but the Cajun rice (CR) should continue since this is restaurant that claims to be a Louisiana Kitchen. My wife is Cajun and prefers the CR over all the...
Read full review of PopeyesHealth violations DeKalb County, GA
After waiting in the drive through line at the Briarcliff/Clairmont store, I realized you could go in to order. I backed out of the line and parked and went in to place my order. The girl at the counter taking orders chose to wear her mask below her nose. The person delivering the food behind the counter also chose to wear her mask partially covering her...
Read full review of PopeyesI would either like my money back or another sandwich.
I really love the spicy chicken sandwich combo. It's about the only fast food I like. Last night I got one and could not eat it. It was tough as a boot. The french fries were delicious as usual but, it was like the meat seized up and was not even edible. I only ate about 3 bites of it. I would either like my money back or another sandwich. I cannot imagine what happened.
Read full review of PopeyesChicken, mashed potatoes, macaroni and cheese
My husband and I just purchased a 10 piece meal which was to include 2 wings, 3 legs, 3 thighs, 2 breasts. Here is what we got 3 legs, 6 wings and a backbone with a small piece of breast attached to it. The macaroni was like mush and there was an over abundance of breading on it. I have pictures and a receipt for all this if you so desire. We asked for...
Employee customer service
My city, Florence, SC, now has 2 Popeye's. Approx. 2-3 months ago I went to the original location on Lucas St. to get a chicken sandwich. The restaurant is located in a truck stop, so I had to go inside. As I made my way to the counter, there were 2 clerks talking and one said to me, "I hope you are paying with cash". I told her that I had a card and she...
Read full review of Popeyes and 1 commentChicken & rude behavior
I went into popeyes drive thru on December 12th 2020 ordered a 3 pc wing the chicken tasted like there was some type of chemical in it. I ate 2 pieces because I was hungry. later that evening I became sick with food poisoning. I attempt to contact the store the line was repeatedly busy. I then went on line to file a complaint. I got a call on Monday...
Read full review of PopeyesService
I went to Popeyes on 2920 in Spring Texas on my way home from Houston. They woman that was at the drive thru was rude and argued with us about ketchup, and was very put out to have to complete our order. She was very argumentative and disrespectful. When we left I also found out that she didn't even fix our order correctly. She also wore her mask below her...
Customer service
I've been to store # 11761 in McKinney TX. Four different times over the last two weeks. The store has been closed every time. The sign says closed at 10pm. I work second shift and get off at 8pm. 1st time I got there a 9.45, closed. Second time 9.30. Closed. Third time, 9.00, closed. This last time I arrived at 8.30, again closed. The employees inside the...
Read full review of PopeyesI want coupons for a complete 16 piece meal with at least four apple pies.
My name is George Scruggs. I've had problems with the service of the Popeye's chicken located at 818 east 47th st. Chicago I'm 60653. On Jan. 1, 2021 at 7:13 I waited twenty minutes in the drive thru before I could order. I bought a 16 piece meal spicy, they have me mild, I asked for coleslaw, they said they didn't have any, I tried to buy Apple pies and...
Read full review of Popeyesuncooked, unsanitary, unprofessional
Someone from Popeyes really needs to go an inspect the 5002 York Rd, Baltimore, MD 21212 location. All you need to do is read the google reviews. This is the worst Popeyes I have ever seen and needs better management or be shut down. They serve expired food that smells rancid. They don't wear masks (wear under their chin). They lie to their customers. When...
Read full review of Popeyes6 tenders dine for two
I ordered the 6 tenders dine for two meal and opted for spicy chicken, cajun fries and coleslaw. When I got home with my meal I found three different things wrong with my order. I got 5 tenders, one biscuit when there should have been two and the slaw had a completely empty space to one side making it about 3/4's if not a little less of a serving. I was so...
Employee service
I order my food and when I ask a question they ignore me. They put drinks in tray and didn't properly set them and 1 drink dumped in my floorboard and another tipped over in my seat. They only replaced one of them they gave me a few paper towels and said have a nice day. No I'm sorry, or do you need anything or nothing. This is the worst fast food...
Read full review of PopeyesStore allowing employees to have cellphones near a register
I went to a Popeyes in Gastonia the cashier took my debit card. I always watch when they are swiping my card. I noticed the cashier picks up her cellphone as she has my debit card. I proceed to ask her why she picked up a cellphone with my card in her hand. The cashier proceeds to address me with an explanation she took a call? A manager comes to the window...
Staffers not properly wearing masks
Today, 12/14/2020, I went to the Popeyes at 220 Springfield Avenue in Newark, NJ. The servers there are not properly wearing masks to prevent Covid 19 transmission. A few weeks ago I went to the same Popeyes and complained to the manager that the staffer servicing me did not cover his nose (which is where the test for Covid 19 is performed and where the...
Read full review of PopeyesNo chicken
Hello, I would like to inform you that I'm not a satisfied customer. I was craving some Popeyes and the day I decide to get me some I was told very rude that they was out of chicken. Now how can you operate a chicken establishment and don't have enough to feed the customers. I've gone to Chick-fil-A and has never been told they don't have any chicken. I've...
Read full review of PopeyesManager with exposed stomach
On 12/1/20 @ aprx 315pm I placed an order at the Wesley Chapel location... I observed a manager whom later said her name was Karen working around food with an exposed stomach.. Her button were missing I had hoped during my wait she would correct it.. When she failed to I asked could I speak with her and I told her this is not healthy and not showing her...
Read full review of PopeyesComplaining about service
This is the second Popeyes we have had here in Jasper Al in the past several years, the first had very poor service and finally closed after a short time. Well here we are again a new store opened in 2020 and it already has the reputation of giving poor service. Every time we go we are told to pull forward and wait for our order. It does not matter the size...
Read full review of PopeyesTook over an hour for four cars and still got the wrong order.
Took over an hour for four cars and still got the wrong order. This is common for this PopEyes Store #4676 at 1200 South Arlington. Horrible service and workers are hell bent to not care about the customer or order correctness. The food is really the only reason I still go, and I would guess why others wait in lines wrapped around the block and for no lie...
Read full review of PopeyesFood was awful
I have loyal customer of popeyes for years and i have never had my food taste so awful. I ordered the Wicked Shrimp, i think they cut 1 shrimp in 4 and battered it to death. Some of it was just clusters of batter. I never go to Popeyes at the end of the night, because I have recieved this kind of crap, when I think it's close to time to close and I feel they do not want to cook a fresh order. This was at the 4:50 pm on a Sunday.
I just wanted to let popeyes know that they have lost a long time
customer today.
Service
1st gave me the wrong food, ordered 5 piece tender meal with fries, (got 3 piece with mashed potatoes) On the large Pepsi, was overfilling, could not bring it in vehicle, she tried to give me napkins, but I asked could she take it back and give me another? She did it rudely and begrudgingly! Afterwards I asked for barbecue sauce and she grabbed them And...
Read full review of PopeyesPopeyes Reviews 0
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About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
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Overview of Popeyes complaint handling
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Popeyes Contacts
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Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
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Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
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Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
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Popeyes social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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