Pos Malaysia
Reviews and Complaints

Saya tertanya-tanya, tak boleh ke pejabat pos cawangan air putih kemaman sediakan sebuah van utk tujuan penghantaran barang😪
sebab hampir setiap kali barang yang sepatutnya dihantar ke rumah perlu self pick up oleh kami di pajabat pos cawangan air putih.. kami bayar harga barang termasuk cas penghantaran utk memudahkan urusan, tp jadi payah pulak urusannya nak kena pergi ke air putih nun di pedalaman sana..
Oh POS MALAYSIA dengarlah suara pelanggan kamu ini😑

Service is suck .. the guy yang hantar barang poslaju sangat kurang ajar.. harini 29/5 pada pukul 12 tenfahari saya ade order barang cosmetik, That guy ketuk pintu rumah saya kuat gila, , nak hantar barang or nak bergaduh ..saya bukak pintu .. takda nak senyum sikit pun, die boleh cakap kenape call tak boleh, kenape masuk voicemail ni no cik kn, kang nnti ketuk lagi kuat2 kang marah katanya. Dengan nada yg sangat tinggi dn dalam keadaan yg sangat marah ... Its that how you treat your own customer. ?.itu ke yg saya patut dpat as a customer ?saya bayar pos laju untuk dapat layanan yg sebegitu ke?... After dh sign semue i said thank u... And that guys just go

Expecting a parcel to be delivered. Waited the whole day, no one called in. Just received a text that I have to collect the item at a branch in ampang. How could that be? I checked the tracking notes, stated that the premise was closed! Really? It was a lie! We reside in a well-organized and staffed condo with a working intercom and security guards around and at the lobby. How that person simply said the premise was closed? I even phone the number who texted me hoping to talk and tell him that am at home and waiting! Very disappointed with your service. I also lost a parcel before already.

Pada tanggal 28 mey 2019 saya menerima barang dari pos laju pulau pinang dengan no Tracking ERA166711896MY
Dalam keadan paket saya telah koyak
Saya pun terima paket tu sebab pakcik penghantar pos p.pinang bercakap koyak sebab pas nak ambek dalam box tadi plastik oderan saya kena gores dengan besi sebab tu terkoyak..
Saya pun percaya sebab pakcik tu Yang kerap hantar barang oderan saya
Sesampai saya dekat rumah saya kira barang oderan saya dan saya dapati yang barang saya dah hilang satu pasang selipa sepatunya saya dapat 15 barang dalam plastik tu cuma ada 14 barang sahaja.. Saya betul2 kecewa pada pelayanan pos laju p. Pinang

Saya nak buat aduan tentang service yg diberikan.dah berapa kali saya perhatikan pekerja disini tidak membuat service dengan sepatutnya.contoh saya berada dirumah terapi tidak membunyikan hon atau hubungi no saya untuk penghantaran tersebut. Saya boleh maaf kan lagi, tetapi apabila saya ke pejabat pos nilai square untuk mengutip barang saya pada jam 1pm hari jumaat semua nya tutup! Tiada staff wanita lansung yang tinggal! Saya ni pon bekerja, waktu begini sahaja saya ada waktu untuk membuat kutipan. Disini saya ingin membuat satu aduan untuk pihak anda bertanggungjawab diatas apa yang berlaku.

We have sent 2 document to difference company & they deliver wrongly
EN958156995MY to Technofit Sdn Bhd but receive EN958158015MY Jabatan Pembanguan Kemahiran ( JPK ) on 10th May 2019.
I have make a complaint of this issue & submitted all the relevant document as request by their customer service, after submission they say it take 3 day to correct it.
Till today ( 24/5/19 ) no customer service return our call or rectify this issue ( Just sitting on it ). My clerk call this useless customer service now they say ask our client to sent to the nearest POS OFFICE so they will re-do it. ( God know can be done or not )
First, Pos Laju fault and they want my client to the job for them so that they can keep on sitting on it
Second, when we sent by courier the document is URGENT ( That why we pay for the services ) now they say that the SOP ( I think better CLOSE SHOP )

I booked an item online, then I got notified that the parcel they already sent it to the post office. When I didnt even get any call or notification that they already went to my house to deliver the parcel. I ask my family member if anyone come to send the parcel they all said no one come. Please fix this. Not everyone have free time to go to the post office just to collect the parcel from there.

Pada 28 Apr sy ada membuat pengeposan barang product kesihatan iaitu Protein Supplement di Pejbt Pos Taman Daya untuk di hantar ke Kuala Penyu Sabah
Dua item tersebut mempunyai no tracking
a) EH 813607618MY
b) EH 813607604MY
Barang yg di pos telah sampai ke Pejbt Pos Dato Onn pada tarikh yg sama iaitu 28 Apr..
Pada 2 Mei item yg bernombor EH 813607618MY telah selamat sampai ke alamat Kuala Penyu Sabah.. Akan tetapi item yg bernombor EH813607604MY sehingga sekarang masih belum sampai ke alamat tersebut... Sy telah membuat aduan di Pejbt Pos Dato Onn pada 12 Mei pada jam 2.56pm dan no rujukan aduan PPL JDT...
Last update 12 Mei item yg bernombor EH813607604MY "item dispatched out Pos Laju Bandar Dato Onn"...sampai skrg sy tidak menerima sebarang call dri Pos Laju utk update status item pd sy... Sy puas call Pejbat Pos Dato Onn di talian [protected] tetapi mcm bangsat dan anjing panggilan sy langsung tidak dijawab dan dilayan... Dimna sikap tanggungjawab Pos Malaysia terhadap aduan dan barang2 customer

My document sent on 13th May has not yet arrived to the address it is supposed to arrive until TODAY! am a bit frustrated with your service. i am clearly understand that this month is such a busy month for you guys, but ever you guys think how important the document needs to arrived at the place by the time it is supposed to be? i really hope Pos Malaysia can improve your service in this matter.

Dear sir,
my name is herawati. I didn't received my item but when i checked my tracking number it says the item is out for delivery but failed to reach because premis close. How does it make sense?! Im in my house on 15may. Never went to anywhere untill 7pm. Even your staff didn't try to call me. your staff should call me if he cant find the place. Last week i also using pos laju & received my item, the staff called to inform me that he is already at ground floor & ask me to collect my item. That's the right way. But this time maybe other staff didn't do it because Your staff is very lazy. A lot of complain made for your staff at post office nilai, either staff in the counter or delivery men. Better review back their work lazy attitude. my tracking number Eh972377207my. thank you. Please do something about their attitude. You can even find the negatives reviews in the Google about your staff's attitude. Pos office nilai service is suck. That all i can say.thank you.

Saya terkejut apabila barang sampai sudah rosak. Depan sampul surat terdapat tulis peringatan yang dalam sampul tersebut ada sijil dan jangan dilipat. Tapi bila sampai ke rumah, dapati sijil tersebut dah dilipat malah renyok. Sijil itu sangat berharga bagi saya. Walaupun sudah terdapat peringatan kenapa pihak pos malaysia masih lipat sijil tersebut😭😭 Saya sangat terkilan.

16/5/2019
[protected] (sender phone no)
[protected] (receiver phone no)

the parcel that has been post out at pos laju pengerang branch by using poslaju at 13 may 2019. Then until 16 may 2019, the track and trace for the tracking no of the parcel is still not been updated for almost 3 days. This will make my job been disturbed. And please updated the tracking system to make our job easier.

Thanks and best regards

Staffs very rude, lazy. Always find an excuse to reject to receive my contract parcel due to a little sound from box, ask me to reopen and fix it, come on ! The product is new and seal, how am I going to open the seal and put newspapers inside and post it to customer! Other branches can accept, only Selayang mall branches -the Malay lady sit in the middle make troublesome!

Poslaju services is too late to working. I have always checked my tracking number a day, and now its been 4 days my item is still in the same place! You know I need that item before today then you ruined it. My item is posted on kota kinabalu poslaju, it supposedly come 2 or 3 days in Tambunan right? Now its been 6 days. What are u guys doing? Please make it fast.

Late delivery of collection notice.
The item should be collected between 19/4 - 13/5 but the collection notice received on 13/5 late afternoon. It does not matching with the time frame that written on the collection notice. I went to pos laju to collect the said item but rejected by the staff, I explained to him and he told me to make a complaint to the posman.

Pos laju arriving on 13 may 2019. Tracking number ERA103798176MY. The goods arriving with a bad condition, the box was damaged outside and also effected the goods inside. The staff should managing the goods with care and safety. Things like this should not happened if the staff care about the goods. I would like to claim a refund for the damaged goods.

Tracking no : ERA103823233MY
Tracking no : EN299643318MY

Dua parcel ini telah hold di KLIA HUB selama 3 hari.I ada telefon customer service tanya dia kata dalam parcel ada barang bahaya tapi sebenarnya dua parcel ini cuma pakaian saja
Semak betul-betul pakaian pun kena hold pertama kali berlaku terhadap saya
Sila hantar parcel kepada saya secepat mungkin

I buy in malaysia and why the thing i'd like overseas? I wait from 10may.. And look what happen now the item just get in and get out from the store.. What kind of service is this? Look the picture I just send.. This is not a joke.. Before I take action for this issues.. It's better make it fast. Because this gonna be my last time in pos laju

Hi, my item is posted last week friday on 2/5/2019 however on 6/5/2019 the system said that my item is out to dispatch. But until today 13/5/2019 I havent yet received my item. I have asked Pos Malaysia on Twitter to checked for my item and they said that my item still in Pos Laju Klang which is not helping in this situation. Can you guys pls check where my item is and can u guys post it already bcs it has been more than a week. Thank you so much!

Here's my tracking no: ER925579395MY

My consignment no: ED348028964MY
I track from website that my customer's parcel has been delivered to Zuraini but my customer don't know who is this person and she not yet received any parcel.
I have called many times to the Poslaju Bukit Mertajam Branch to ask about this matter, but forever no people pickup the calls or the line is busy always.

Kindly settle this problem as soon as possible. Thankyou