Real Canadian Superstore’s earns a 1.1-star rating from 697 reviews, showing that the majority of shoppers are dissatisfied with their purchases and overall shopping experience.
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Customer service
Staff at superstore kelowna are rude, disrespectful. I bought 300 in groceries they are talking their language completely ignoring myself and my mom and other guests. Rushing us to pack food. Squishing food. Not one smile from one employee. I do have video of it. November 1 2020. Then we pick up our coupon gift. The lady at customer service throws the gifts at us. No bag talking to her friends. Unbelievable, grouse service.
Read full review of Real Canadian SuperstoreService
Why are people not enforces mandatory mask in your reddeer superstore very disappointed in this handling of covid19 not cleaning cart on one following arrows.
Meringata frozen dessert
I shop in this store for more than 10 years and never had any problems. Until Sunday October 5, 2020. Among other things I bought Meringata frozen dessert. I use public transport so, to get home it took around 30 minutes and it was not the first time I had this dessert transported this way. Upon arrival I put the package in the freezer at -18 degree C. 5...
Television
This is a complaint regarding Manager (Mike. Vandel Pol) who was unable to resolve the problem with the customer (Navneet. B and Pardeep. T) hence making customer look like fool. So it was Saturday 22nd august, me and my husband went to superstore one in Sherwood to buy T.V. When we were looking around we saw that there was Samsung T. V 55 inch displayed...
Cashier neglected to ask for my optimum card
Shopped at superstore this morning - aug. 13/2020, at 10505 southport road sw, calgary. I spent $254.23 and the cashier neglected to ask for my optimum card. It was only when I was at shoppers later, and they asked me for my optimum card, that I realized superstore also should have done that. Given that this superstore had minimum packages of beef short ribs, I went to another superstore at 15915 macleod trail se to buy them, and this store also neglected to ask for my optimum card - I spent $45.85. I made a special trip back to the store on southport road and was told there was nothing they could do. Pitiful! Won't shop at superstore ever again!
Pop shelves
Yesterday when I went to shop at the Superstore at 7020 centre St North, Calgary Ab, the shelves were pretty empty.
Today the shelves remain empty. Does no one stock shelves overnight anymore?
It's not the first time that I've been disappointed in this Superstore, and I'm at the point where I may take my business elsewhere.
And even if I have too pay more, at least the product will be available when I want to purchase it.
Naomi at spruce grove safeway
After spending the time to do an online order, picking a date and time, and getting a confirmation emailed to me, I phoned to say we would be there in 30 minutes as I don't have a cell phone to call when I arrive. I was abruptly told that they are "too busy for that"! I told her that I would have to cancel the order then as I can't go in. She was happy with...
Read full review of Real Canadian SuperstoreCashier/checkout
During covid the stores have closed one side of the checkout counter so only one person can bag at a time. I am a pensioner and am not the speediest at bagging. The cashiers stand there looking very impatient and sometimes with their hand on their hips waiting for you to bag. They will run the belt so your groceries pile up. This has always been the case in my store but is now worse by having one belt going (which I am not complaining due to covid) Sometimes I actually am sweating and panting to hurry up and bag. I has become obvious that seniors are going to have no consideration at this store at all. If it is not resoved I have no choice but to shop elsewhere. But this store is close to my home and I will now have to travel further to walmart
Overcharged on products
On June 21st Receipt 325500 Location Sudbury lasalle Time 17:57:38 Cashier Rayden Customer service Amanda Manger Ryan Campbell Was charged for qty 6 of the Polaroid, but only received qty 4. When I called and returned to store they told me that I was lying and I purchased 6. I only purchased 4. The items are all serialized and I informed them that I...
Astro original yogurt
After purchasing 2 - 750g yogurts on June 6, I did not notice until June 8th, that the bb date on one was June 6, and the other one was dated May 23, yes I should have checked in store, this is a small error on the stocking person, just wanted to point it. As a long time shopper at rcss, I have not had any issues, and I will continue shopping there.
Actuations at your liquor store, in spruce grove alberta.
Went into you store to purchase some IceTea alcohol for my wife, brought my grandson in with me. I'm 62 years old, I forget things! Asked him which flavour I was supposed to get, he points at the alcohol. I picked it up and proceeded to get some wine. Proceeded to till, place was very busy lots of people. Went to pay and clerk proceeded to tell me I was not...
Read full review of Real Canadian SuperstoreCan product & customer non-service
Disgraceful so-call "guaranteed lowest prices" supermarket! Real Canadian Superstore in North Delta, B.C. is totally illogical, unreasonable towards "obvious" errors in pricing. Does NOT stand to reason their blatant ignorant treatment to valid complaints and long time customers. Poorest of customer service (store/general manager inaccessible) and...
100 g. tins sockeye salmon
LUDICROUS & INSANE PRICING! Price gouging at it's absolute WORSE! Real Canadian Superstore in North Delta, B.C. is totally illogical, unreasonable towards "obvious" errors in pricing. Does NOT stand to reason their blatant ignorant treatment to valid complaints and long time customers. Poorest of customer service (store/general manager inaccessible) and...
Lobster service then managers response
I felt like a fool trying to buy a lobster at Abbotsford superstore.. First she was cheeky, then rude service from the attendant. Huffing and puffing at my request. Then having to tell the manager about it while he glared at me while I tried describing my complaint then he responded "I'll get on that right now." Oh great! I was so upset I did not get my...
Read full review of Real Canadian SuperstoreCashier
I was at Cathy, a cashier running till #7 in Abbotsford, BC at approximately 7:30 am. I was motioned to her till by security and was waiting far enough from her while she served the customer ahead of me. Rudely she said to stand further away behind the yellow line.
I waited patiently and then as she continued to talk to the customer I suggested maybe she should be helping her bag her purchases instead of talking.
As I finally made it to the till she asked if I wanted plastic bags and out of habit I said no thanks I have my own. Then as I put my backpack on the conveyor belt she rudely said that I cannot put my bag on it. I suggested that maybe she should be cleaning after every person used it. Then said I that she should have also insisted that I have the plastic bags, since at No Frills they would not let me use my own bags.
As I was bagging my groceries the people next in line had already passed the line she told me to stand behind and was already chatting with them. I said to the person that they should be standing behind the line as she had so rudely told me to do.
I filed a complaint at customer service on a blank sheet of paper but thought that would just as quickly end up in the garbage. Why don't they have a complaint form?
Customer safety
We drove a ways to shop at your store on the Langford Parkway here in Victoria, BC. We have never felt so I unsafe in our entire lives! The pandemic is not over! Where were the restrictions? Ignorant customers, totally disrespectful of others, and no suggestions, let alone control, exercised by staff. I think the authorities should shut you down. I assure you it will be a long time until we are back.
Read full review of Real Canadian SuperstoreMissing item / rotten onions
Decided to use the PC Express Ap to order my groceries due to the social distancing. The pineapple I ordered was missing and the onions I ordered were starting to go bad. I phoned right away to let them know I was missing an item in which I was charged for and also mentioned I had rotten onions chosen for me. I was told the pineapple was still sitting...
Read full review of Real Canadian Superstorecredit card was charged after online order was cancelled by supplier
I purchased two items (2 x bar stools) from the Superstore online website on Apr 10th 2020. I received a confirmation email on April 10th. On April 13 2020 I received another email stating that my order had been cancelled by the seller because "the items are not available". The items are still available for purchase on the website. The email also stated that my card would not be charged. My card was charged for the full amount on April 13 2020. The customer service number provided on both emails does not offer support for online orders through PC Express, and did not have any prompts to speak to a representative regarding my issue. My desirable resolution is to receive the items that I was charged for on April 13 2020. I was told the items could be shipped 2-3 days after placing the order. I would like the order shipped out according to this statement online and I would hope it would be delivered in a timely manner. Thank you for your consideration in this matter.
Online delivery
I placed an online delivery. The person doing my order substituted with lower quantity items and charged me the price of higher quantities! I ordered 1 lb of green beans and received 400 grams but was charged for 1 lb. Next, I order 680 mL cans of Hunts tomato sauce and receive 398 mL cans and again charged for 680 mL! I'm outraged about the PC lasagna and...
Read full review of Real Canadian SuperstoreYour store/corporate procedure on social distancing amid threat of covid-19
I was in a Real Canadian Superstore at Macleod Trail, Calgary, AB recently and immediately experienced a big gap in your social distancing procedure when I reached the cashier lane where customers line up their goods on the conveyor belt to be scanned. This was my first day of grocery errand after a long while and I was buying plenty of groceries. Bagging...
Real Canadian Superstore Reviews 0
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Overview of Real Canadian Superstore complaint handling
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Real Canadian Superstore Contacts
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Real Canadian Superstore phone numbers+1 (866) 999-9890+1 (866) 999-9890Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
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Real Canadian Superstore emailscustomerservice@superstore.ca100%Confidence score: 100%Support
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Real Canadian Superstore address1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
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Real Canadian Superstore social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 19, 2025 - View all Real Canadian Superstore contacts
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