Real Canadian Superstore
Reviews and Complaints

Hi
Every other store that I have shopped at besides Superstore the cashiers help bag the items if customers need help
But who ever had the bright idea it was for cashiers to not help but just stand there and do nothing needs to reevaluate that bright idea
The lines are long when customers has huge orders
I experience this today and inquire why cashier dont help
The answer I got was it wasn't their job
Not a good answer!

With this COVID-19 rules, I was just following the guidelines, distancing and staying on the floor mark before the cashier check out. The cashier impolitely stated to back off and do 6 ft distance which I did. Before AI got to my turn, the white guy was loading staff at the conveyor table without any complaint from the cashier but when I had my turn, this cashier express her rudeness. I was with this cashier even before and she is I guess not supposed to be in a customer service. I complained to the manager, and I got the same response. Instead of getting "sorry" I got the words from the manager not to discuss it and asked me, "are you getting your items or not? So frustrated, reprimanded and humiliated. And to top it all, this very day is my birthday and this is what I would get. If they reverse the story, it is up to them. My conscience is clean and these white cashier have more attitude than other immigrants. Canada is a country of people who migrated from all over the world. I regret to say that Racism is still all over the place. As a healthcare provider, I have never said anything that will hurt other people by gesture or by words. Unfortunately, people who have been here since birth are unhappy of immigrants. I'm not saying all of them but in my experiencing I would say"yes" there are still a lot of people who has attitude.

Hi I buy in store shopping today but I didnot get my points yet, points shown in my pc app but now it is not showing.

Your treatment of the couple in Manitoba that were arrested, handcuffed and detained because they are mask exempt by law and were in your store as late as possible to fill a prescription is shameful. I have been a loyal patron of the Spruce Grove AB Superstore since it's inception but sadly I cannot continue shopping in an establishment that prosecutes customers for arbitrary rules. I'm going back to Mom and Pop it's worth the peace of mind.

The lady at the customer service counter ( barnett/lougheed and westwood in Coquitlam) is rude. No hi, no smile at all. I was returning my pc express order and she implied that I was cheating the line by returning at the customer service instead of contacting pc express. She then asked me why I was returning all of my order and I told her that it was cheaper at Costco even though I paid for the pc express membership. I own loblaw and weston shares and definitely this is a sign for me to dump the weston and loblaw shares. Horrendous customer service!

Today December 28/2020
Girl name - Simi C 240

I bought Robin Hood All purpose Flour along with lots of grocery items. The till girl torn the flour bag and it spread on till and on my black shirt. I requested the girl to change but she refused and put the torn bag in polythene bag.
A lady behind me asked that girl to give me new bag. Then till girl called another girl, both talked to each other and refused. I myself had to go to bring new bag.
It was really bad experience. what kind of staff you are hiring.
Was it my fault?
She didn't do her job
Made my whole day bad
check cameras to know what happened
Receipt attached
I have been going this store for 20 years.
It is my 2nd bad experience
Why do you hire this kind of staff?

Came in on Saturday at 6.30pm to refill a Rx. An Asian younger lady pharmacist was absolutely rude, refusing to acknowledge me as a patient & long time customer of Superstore. I urgently needed a refill of my meds but left after being told I have to contact my physician. No attempt or courtesy was shown to try to even help me. This is my second BAD experience with this pharmacy & will be transferring all my accounts, including my husband & son.
Shaun

I wish to file a complaint about your employees not wearing a mask
I went shopping at my local Super Store this morning, November 25, 3020. I was very disappointed to see that several of your employees were not wearing a face mask.
It is my understanding that the Government mandated that all employees must wear a face mask in their place of employment
I am a 50 plus year old woman who has severe respiratory issues. In spite of my health issues I always wear a face mask when I go out in public. I do this out of concern and consideration for the health and safety of those I may come into contact with
I find it reprehensible that your employees do not show the same concern and consideration for my health or the health of their other customers that we show them by wearing our masks
I have been a loyal customer of Super Store for more than 30 years. I regularly spend more than $200 every week in your stores
Due to the blatant lack of respect and concern, of your employees, for my health and welfare, I am afraid to continue patronizing your stores
Until you and your employees follow all of the Government mandated rules to prevent the spread of this deadly virus, I will be forced to shop elsewhere in order to protect my health and the health of my family that lives with me

Thank you for taking the time to read my concerns

Why are people not enforces mandatory mask in your reddeer superstore very disappointed in this handling of covid19 not cleaning cart on one following arrows.

Shopped at superstore this morning - aug. 13/2020, at 10505 southport road sw, calgary. I spent $254.23 and the cashier neglected to ask for my optimum card. It was only when I was at shoppers later, and they asked me for my optimum card, that I realized superstore also should have done that. Given that this superstore had minimum packages of beef short ribs, I went to another superstore at 15915 macleod trail se to buy them, and this store also neglected to ask for my optimum card - I spent $45.85. I made a special trip back to the store on southport road and was told there was nothing they could do. Pitiful! Won't shop at superstore ever again!

Yesterday when I went to shop at the Superstore at 7020 centre St North, Calgary Ab, the shelves were pretty empty.
Today the shelves remain empty. Does no one stock shelves overnight anymore?
It's not the first time that I've been disappointed in this Superstore, and I'm at the point where I may take my business elsewhere.
And even if I have too pay more, at least the product will be available when I want to purchase it.