Real Canadian Superstore
Reviews and Complaints

On March 3/21 I was in the Superstore at 11541 Kingsway NW in Edmonton. While I was shopping there was a gentleman in the store mocking the fact that he was not wearing a mask. I went to a cashier to ask something be done, and I was told to go to customer service. At customer services I spoke to a woman who's name was Donna, she told me she would tell the store manager. The person without a mask went thru the till, and very slowly packed his groceries. No manager came to me or the individual that was breaking the law by not wearing a mask. I asked for the managers name and number. I called the manager Tony, and was told rudely, that he was aware of the person, and when the person entered the store he was offered a mask and he refused. He said it was the stores policy to not enforce wearing a mask. Wearing masks is the law, and not an option. I am sure if this person was shop lifting something would have been done. You are allowing an individual to possibly infect others. I brought a 90 year old woman with me to get her groceries that day. Many grocery and retail stores, big and small, enforce mask wearing. I expect Superstore to abide by the law. I would like a response at your earliest convenience.
Thank you
Cathy Taskey
[protected]@shaw.ca
[protected]

had acouple cans they where all in pieces and gross 284 ml w42 bbma202260/420001017that was gross i do buy all time these are little oranges they should a little nicer then what i had

Hello,
I live in Newmarket and do most of my shopping at no frills and supercenter.
I get the social distance, I understand wearing a mask, and Sanitization. But...
When you pay a person to do a job. That means they should comply with their job description.
We need grocery staff watching each person coming into the store by social distancing, and sanitizing. But...
Since when do you pay staff to be on their cell phone? This jobs deals with the public. I understand if you are not dealing with the public
But...
Getting pay threw your job to activity be on your phone while watching people coming into the store and really doing nothing.
It amazes me that no managers who mange all these grocery stores doesn't say or do anything.
Getting paid at a job to play on your phone.
Can I get a job like that?
It's your
fault as owners, not addressing this matter. Unreal
Kim

Hi
Every other store that I have shopped at besides Superstore the cashiers help bag the items if customers need help
But who ever had the bright idea it was for cashiers to not help but just stand there and do nothing needs to reevaluate that bright idea
The lines are long when customers has huge orders
I experience this today and inquire why cashier dont help
The answer I got was it wasn't their job
Not a good answer!

With this COVID-19 rules, I was just following the guidelines, distancing and staying on the floor mark before the cashier check out. The cashier impolitely stated to back off and do 6 ft distance which I did. Before AI got to my turn, the white guy was loading staff at the conveyor table without any complaint from the cashier but when I had my turn, this cashier express her rudeness. I was with this cashier even before and she is I guess not supposed to be in a customer service. I complained to the manager, and I got the same response. Instead of getting "sorry" I got the words from the manager not to discuss it and asked me, "are you getting your items or not? So frustrated, reprimanded and humiliated. And to top it all, this very day is my birthday and this is what I would get. If they reverse the story, it is up to them. My conscience is clean and these white cashier have more attitude than other immigrants. Canada is a country of people who migrated from all over the world. I regret to say that Racism is still all over the place. As a healthcare provider, I have never said anything that will hurt other people by gesture or by words. Unfortunately, people who have been here since birth are unhappy of immigrants. I'm not saying all of them but in my experiencing I would say"yes" there are still a lot of people who has attitude.

Hi I buy in store shopping today but I didnot get my points yet, points shown in my pc app but now it is not showing.

Your treatment of the couple in Manitoba that were arrested, handcuffed and detained because they are mask exempt by law and were in your store as late as possible to fill a prescription is shameful. I have been a loyal patron of the Spruce Grove AB Superstore since it's inception but sadly I cannot continue shopping in an establishment that prosecutes customers for arbitrary rules. I'm going back to Mom and Pop it's worth the peace of mind.

The lady at the customer service counter ( barnett/lougheed and westwood in Coquitlam) is rude. No hi, no smile at all. I was returning my pc express order and she implied that I was cheating the line by returning at the customer service instead of contacting pc express. She then asked me why I was returning all of my order and I told her that it was cheaper at Costco even though I paid for the pc express membership. I own loblaw and weston shares and definitely this is a sign for me to dump the weston and loblaw shares. Horrendous customer service!

Today December 28/2020
Girl name - Simi C 240

I bought Robin Hood All purpose Flour along with lots of grocery items. The till girl torn the flour bag and it spread on till and on my black shirt. I requested the girl to change but she refused and put the torn bag in polythene bag.
A lady behind me asked that girl to give me new bag. Then till girl called another girl, both talked to each other and refused. I myself had to go to bring new bag.
It was really bad experience. what kind of staff you are hiring.
Was it my fault?
She didn't do her job
Made my whole day bad
check cameras to know what happened
Receipt attached
I have been going this store for 20 years.
It is my 2nd bad experience
Why do you hire this kind of staff?