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Real Canadian Superstore
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www.realcanadiansuperstore.ca

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1.1 7 Reviews 692 Complaints
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Real Canadian Superstore Complaints 692

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T
12:33 am EDT
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Real Canadian Superstore Click and collect

Hello, I am writing today to complain about the click and collect service. We used the service today because time was a critical issue. Our pick up time was slated for 430 to 5 and when I phoned at 5:10 to see why we hadn't received confirmation the order was not ready nor did the person we spoke to seem to realize that we can't even made an order. We received confirmation of the order at 11 AM and we're supposed to be able to pick up between 430 and five we received an email at 5:46 indicating substitutions. We had stopped using click and collect for a long period of time because of delays previously. I am writing today to see if waving the $5 fee is possible in addition to compensation maybe through PC points?

Desired outcome: To waive the five dollar fee and perhaps extra PC points. It really did mess up the whole day and compensation for time. We are as you can see very loyal superstore shoppers.

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6:09 pm EDT

Real Canadian Superstore Pc marble cheese

I brought it home. Went to open it a few days later and it's full of mold... The best b4 date is august... Don't know why... I bought some old cheddar too and it's fine..

Desired outcome: Replace it please

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12:42 am EDT

Real Canadian Superstore Rushing customers through the checkout

I was under the impression that the cashiers are supposed to wait until the person at the end has finished packing their groceries before ringing the next person through. It has happened on more than one occasion where I am still packing my groceries and the person behind me has their stuff already scanned through, and vice versa. It really does not help the situation when it's a pandemic and cashiers are rushing the customers through the checkout, ultimately not respecting social distancing. This has happened at the Superstore on 51 Ave and the store in Heritage Valley both in Edmonton.

Desired outcome: Tell your staff to not rush customers through the checkout line

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5:19 pm EDT

Real Canadian Superstore Pandemic issues

I was just at your store and A gentleman not wearing a mask. I asked the staff in front of the checkout about masks being mandatory..she said no as long as you have proof of illness..I asked the staff at entrance about proof they said you just have to say you have an illness. So anyone and their brother can say that. I have a brain tumor and I still wear a mask to.keep me safe and anyone else..I believe you should look into your policy during this pandemic

Desired outcome: Contact me [protected]@live.ca

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12:10 pm EDT
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Real Canadian Superstore point system & sale prices

I have just discovered that we can no longer collect points based on the amount of our bill total. In the past we received points for every twenty dollars spent. Today I was told we only get the points if we use a PC Financial Mastercard. That riles me. It will cause me to do more of my grocery shopping at Sobeys.

On another matter your sale pricing is ridiculous! You have to buy two of anything to get the sale price. As one half of a senior couple we do not need two of everything. I've noticed that Sobeys often cuts the sale price in half if you buy one item.

I don't know who is responsible for these unfriendly policies but management needs to review them or Superstore will slowly but surely lose business.

Bonnie Chiasson

Desired outcome: reply

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6:28 pm EDT

Real Canadian Superstore COVID Protocols

Last night (April 25th) an unmasked family of three were shopping at the GCSS Lethbridge (Mayor Magrath Drive), putting staff and fellow patrons at risk. There was no security person checking the doors. We are living through a pandemic and Lethbridge has recently been a COVID hotspot. Putting signs on doors without enforcement is clearly not working.

I wonder what would happen if a person were to light up a cigarette. If I had to choose between second-hand smoke and potential COVID exposure right now, I would rather be exposed to smoke.

Thank you for your attention.
Anne Lanier

Desired outcome: I would like to see mandatory mask requirement, security at the door and enforcement.

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8:40 pm EDT
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April 19/2021 @4:45pm. Rochdale blvd in Regina. Customer in store walking/shopping with no mask/shield etc. Asked him to put on his mask, ignored me, followed him, kept ignoring. Went to self checkout, staff refuses to do or say anything. He left, still no mask. I spoke to store mgr previously, refuses to do anything. This company/store policy is a joke...

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7:23 pm EDT
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I would like to place a complaint about your Plan-a-Gram. I am Vegan. If I choose to buy Tofu, a plant based food, in your store I am required stand in front of the Lobster tanks and view their torture. I do not consider this a privilege. I would like to know why I am being forced to go into the Meat Department in front of the Lobster tank where the...

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8:21 am EDT

Real Canadian Superstore Carts

Returned my cart.
Did not get the loonie.
Disappointed.

Is this regular with your carts. I shop carefully and then this happens. Leaves a bad feeling with superstore so I thought I should tell you

[protected]@gmail.com

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3:34 pm EDT

Real Canadian Superstore Disrespectful cashier and non compliance of mask wearing throughout store.

I do most all my shopping at at superstore in Winkler Manitoba, was there on Tuesday April 13, 2021 . Announcements were constant about all patrons have to wear masks, but alot of people there just ignored and did not have one on or wore it on there chin. At the checkout we waited for the person in front to bag their stuff and step away before we moved to the bagging area, as we are bagging our groceries the cashier send down the next persons groceries and that person is now standing right beside us with her mask on her chin. I said excuse me to the cashier and said aren't you suppose to wait until we are done before sending down the next order, she mumbled something, and i said what about distancing, cashier said well I will stop if you want, to which i said its kinda late she is standing right here, the cashier then said well its not my fault then told me if i feel uncomfortable then i can bag my groceries at the next til, then kept on sending the other persons order down the conveyor. I was livad by that remark and decided to just walk away rather than start a scene. It was not busy at all so there was no reason to rush the orders down

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9:30 pm EDT
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I have used the online shopping service a few times now, and each time I have had errors with my order. I am missing items, received partial order mixed up with someone else's order. Then when I have to go back to store they don't even offer a credit for convenience fee. I have to request this. I also get charged for items and wait almost 3 weeks before...

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5:05 pm EDT
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I was looking for a body weighing machine in home department and I saw an employee dropping out stuff in aisles I asked her to help me find a body weight machine. She Rudely pointed out a random aisle and I thanked her and stared looking there but couldn't find. Again I went to her to ask where exactly it is and she said I already told you. I said I am...

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10:00 am EDT
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Real Canadian Superstore Allowing people to shop without proper masks

Superstore in Spruce Grove, Alberta is allowing customers to shop without wearing a mask that protects against COVID-19.
When I approached the lady cashier to ask why security wasn't requesting the group of 6 people whom where shopping without a mask, she became indifferent and rude.
I don't understand why Superstore would allow these narcissistic shoppers to do be in the store to the determinant of everyone else.
Superstores attitude seems to cater to the people whom want to do as they please and go against the rules and regulations that this province has set forth to protect everyone, not just a selected few.
I will not shop at Superstore until I can be assured that Loblaws is serious about this pandemic and take appropriate action.

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12:44 am EDT

Real Canadian Superstore Bread

The bread you sell in the unsliced 4 pack has gotten smaller and smaller It's just not worth buying anymore. We used to think it was the best bread. 11 years plus we've been buying it. Now we think we will be looking for other options I'm not sure the reason for making such small loaves now. They used to be nice and big and fluffy. Now they are small dense and heavy

Desired outcome: Bake the in store bread the proper size 4 inches by 3 inches is silly

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11:32 pm EDT
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Real Canadian Superstore Employee at Self Checkout

I went into the Superstore today on Argentia Road. I chose the self checkout to pay for my groceries. I needed help to enter a discounted item and looked around for help. I couldn't see anyone. I waited but no one came. The man across from me was looking for help too. I called over to the woman at the first cash register and she acknowledged that I needed help and paged for Janine or Jeanne. I saw a redhaired woman go to the woman who paged and she yelled that nobody needs help and not to page her. I called over to the woman and said I needed help. She was rude and abrupt with me too. I explained to her that the man across from me needed help as well but he left the store and the items were sitting at the station. Does the Superstore condone such behavior from employees? I was appalled by the awful treatment and behavior of such an employee and will not shop there again.

Regards,
A Very Dissatisfied Customer
Mary Louise Rothschild

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8:09 pm EDT
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Real Canadian Superstore promo offer

You could win [protected] pts to fill out survey. I started to fill survey and I did not like the questions beyond household income. What does this have to do with my grocery experience . I did enjoy a good part of my shopping but there are some items I could not get for they had noun.

Desired outcome: If you are going to promote a store promo it should be on the store not getting our info

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4:26 pm EST
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Used to buy it all the time now can't find it anywhere...I'm diabetic and it's the only juice I can drink..is it going to be coming back to the stores and available for consumers???? Why would you guys remove or discontinue this product?? It was available in cartons and available canned...it's been awhile since I've seen it really hoping it isn't gone for good

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7:48 pm EST
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Today when I reach at till the lady over there told me three times arrogantly to use roller buttons I requested her to put all items on the roll not on your desk, or please push buttons from your side so I can easily put all items in bag but she continued behaving very rudely. So I said to her to call her manager. Her manager's name was Ben also behaving...

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3:11 pm EST
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During the pandemic, we have days when we finish shopping and get ready to pay, and realize the rules have changed from previous weekend shopping. Even though we remain in same pandemic colour. Some Saturday morning after shopping, we follow the signs to line up and an employee will direct us to least busy cashier. The following Saturday morning, there i...

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12:25 am EST
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It happened between 9:30 pm and 10pm on March 6th, 2021. I tried to free at least three different shopping carts with my token (the one I use all the time at the Superstore that is the closest to my house) but was not successful. I then went to Customer Service for help. The person there looked at my token and acted surprised, like they had never seen a...

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About Real Canadian Superstore

Screenshot Real Canadian Superstore
Real Canadian Superstore is a chain of supermarkets across Canada. They offer a wide range of grocery items, household goods, clothing, and pharmacy services. Customers can also find electronics, personal care products, and fresh produce. The store provides a one-stop shopping experience with options for online ordering and pickup services.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Real Canadian Superstore in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
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7. Review Before Submission:
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Overview of Real Canadian Superstore complaint handling

Real Canadian Superstore reviews first appeared on Complaints Board on Oct 24, 2007. The latest review Canadian Superstore, mission bc delivery order #531900006751557 was posted on Mar 10, 2025. The latest complaint customer service was resolved on Mar 10, 2018. Real Canadian Superstore has an average consumer rating of 1 stars from 699 reviews. Real Canadian Superstore has resolved 11 complaints.
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  1. Real Canadian Superstore Contacts

  2. Real Canadian Superstore phone numbers
    +1 (866) 999-9890
    +1 (866) 999-9890
    Click up if you have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have successfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number Click down if you have unsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number 0 0 users reported that they have UNsuccessfully reached Real Canadian Superstore by calling +1 (866) 999-9890 phone number
  3. Real Canadian Superstore emails
  4. Real Canadian Superstore address
    1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
  5. Real Canadian Superstore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 13, 2025
  7. View all Real Canadian Superstore contacts
Real Canadian Superstore Category
Real Canadian Superstore is ranked 48 among 124 companies in the Retail Stores category

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