Real Canadian Superstore
Reviews and Complaints

Went to the Superstore job fair at the ramada this past Saturday . I found it interesting, but was very disappointed in one of the women that there . she began helpful, but became quite rude disheartening when I mentioned I could work anytime, any day other than Sunday . she then discouraged me from even remotely thinking I could ever get a job at the Superstore because of one day, Sunday ! if this is your policy, then either it is prejudiced or she is ! Sunday still remains the Lord's day for many, many people . Thank- you Brandon Murray

I shop at the Goldenmile location in regina sask. I have never seen such disgusting practises, first off your employees leave many dead lobster and crabs in the tanks which infect the rest of them. Your crabs have barnacles on them which is a parasitic infection and should not be eaten at all.

Your chicken looks green and yellow which is going bad, same with your "fresh" fish smells horrid when it is cooked.

This last week i saw them selling bags of green potatos which can kill people.

The pumpkins had a viral infection which causes these warts all over them i have never seen this before. and the staff is trying to sell these items as your companies are so hard up to screw the customer over at the ever so increasing prices.

I will not be buying any meat or fresh product from your stores anymore.

The bakery area of this store is always poorly stocked. Shelves half empty. Popular items not available for days. Eg ace bakery products. Plenty of white bread but lacks variety of whole grain breads. Talk to the staff and the say this is what we get from the warehouse. Well the warehouse needs to improve... A lot. I was there today and there was almost no bread to buy. Only one staff person there and she was unhelpful.

Was walking to the self check out and slid on an orange peel someone left and thankful caught myself but told the lady who worked there and she proceed to not say a word to me rolled her eyes and at least picked it up. Never asked if I was okay, if I actually fell or anything. Not really one to many a big deal about anything but she was very rude for something someone else definitely coulda made a huge deal about and might have tried to sue you guys.

Last week Butterball turkeys were on sale for $15 3-5 kg so I jumped in my car to go get one on the first day of the sale, well there were none in the freezer so I asked the gentleman at the meat counter and he said he didn't know if they had any out back or not but maybe his coworker was going to get some, so I said can you ask him, and he said he wouldn't be able to hear him so I waited for a good 5 mins and no one came so I went up to the cashier to pay for my other products and asked her is she could check and she called back to the meat department and they said no they did not have any. So she suggested I get a rain cheque at customer service so I did. Today again I went to Superstore to purchase my butterball for $15 and picked one out went to pay at the self check out and I could not get it to come up for $15 without assistance so the worker said I would have to go back to the meat counter and ask them to change the tag so off we went and then after another 5 mins. I was told because the rain cheque said Butterball Frozen turkey I could not get it because the one I had picked out was not frozen. So two trips to Superstore for a turkey and still no turkey, think maybe I will just go to Sobeys or Walmart and put this turkey business to bed.

I would like to know if it is common practice to add more into the total, thereby extorting money from paying customers?
I spent over 400 dollars the other day when I did my grocery shopping. I saw a comment from an aquaintance a while back about stores final charge being more than actual amount. So for the hell of it, I checked my receipt from your store and was shocked to find out you made me pay almost 10 dollars more than what the actual total of the bill truly is.
So your store, on top of already being extremely wealthy, also feels the need to steal from customers whom are shopping there for the deals that are supposed to be there.

I am concerned about your false advertisement for onion, potato, carrots at 10lb bag/ $2.98 this week. Today I went to superstore on mavis in mississauga, and all the shelves for those items were empty. This is the 2nd day since you advertised. This tells me you have no clue of merchandising and your customer base or you just don't care as long as money is coming. Being out of stock is not a big deal for you while on the other end customers are unable to keep up with your unpredictable way of doing business. I get one day off from work to do all the errands and when go to the store they are out of stock.
Your customer service and people on the floor are true sample of what's going on in the headquarter. No one offers a rain check or tries to find out answers to the customer questions. It's a shame. I have decided today from here on I will never go to your store for food, medicine or any other need. Food basics at least has courage to offer rain check openly.

You are doing a third class job in your head office, not knowing what's happening with customers you keep inviting to shop at your stores.

Wow pay 5.99. For. Taylor's they where over cooked and box was only half full. Not impressed by no means If the staff is. It trained properly then maybe they should be re trained reads in the box 600 grams and including the box the weight is 379 grams. I should have bought my own fries at least I I wouldn't have over cooked them I wouldn't recommend them to anyone.