Real Canadian Superstore
Reviews and Complaints

Two days ago I purchased fresh peaches and cherries. Upon cutting open the peaches, they appeared ripe but they were dry inside . There was no juice.
I also purchased a large bag of BC cherries for an exorbitant sum total of $10.00. Again these were not number one quality as most weren't ripe, not sweet, dark color but almost bitter.
I now know of two fruits to not buy at Real Canadian Superstore.

Four of us went into the strathroy superstore, we are all in our sixties.
I wanted to purchase some mushrooms, there was no price on any package or no sign on the bin .
Asked a nice young man who was working, he had to run and find out the price for us . No problem .
Then went on to purchase a kohl rabi again no sign of a price anywhere, or even the name of the vegetable ..
We then went to purchase the ink cartridges that were on sale for 10% off . No sign, could not find anyone to help us, the scanner did not work .
So we decided to check out .
My husband and I went to one counter and our friends went to another .
First off they did not ask us if we had an optimum card so we missed out in total of 1170 points, and we forgot because we had all these questions to ask about our purchases.
Things were going good until the young lady cashier got to the kohl rabi, and she had no idea what it was, we could not pronounce it correctly .
So help was called .
Then came the ink cartridges, we asked what the sale price was on it and and the girl had no idea, out comes the flyer, but still couldn't figure the price out, to make a long story short, we manage to hold up the line for nearly five minutes, while 3 other women were trying to figure out the price . My husband said we didn't want to hold up the line any longer, so they suggested we should go to customer service to figure this price thing out, so we paid for the groceries that had been rung up, and over to customer we go . Eventually we were given a 10%discount as advertised, Mean while our friends at a different checkout were having the same issue with their ink cartridge, and the same lady that agree to give us the advertised cost, refused to do the same with them .
It was a very frustrating shopping experience, as we traveled 30 minutes to shop in your store.
In the future it would be very beneficial if clear prices are posted, or maybe just prices posted .
Unhappy customer
Sherry Anne Siddall

Too many cashiers speak Punjabi to customers even when they all understand and speak English. This isn't inclusive for customers who don't speak Punjabi. If the cashier speaks Mandarin and a Chinese customer comes to the till, should the conversation be in Mandarin? No.The business language in Vancouver is English and they should keep the Punjabi for home or church.

This product was found in veggie section and has been replaced with a sweetened apple cider. Same bottle! Was deceived and bought it as it looked the same, same spot.

Now I can't find this apple cider vinegar anywhere in store:( was recently spotted like 3 months ago...excited you carried and now no where?!

I really loved the results I received in health benefits from this product. Only thing I found was extremely pricey in health food aisle. Why is this no longer found? Please tell me you will continue to stock it!

My name is Marina Statsenko and I would like to lodge a formal complaint in regards to the nasty treatment I received by one your employees on June 14, 2019 at Superstore 51 Gerry Fitzgerald Dr, North York, On. It occurred approximately at 4 p.m. when I was at the Checkout #2. The employee working at the cash register was wearing the name badge, Natasha. Checkout lane #2 was the only Wine/Beer express aisle that was open. I had 14 items included one case of beer. Five people were in front of me. I put all my items on the conveyor belt and waited for a significant amount of time while the cashier walked around, she would also put her head down on the counter and tone out other valued customers who were in a significant rush. She would also leave her work place and would speak and interact with individual who were visiting her but were not employed by the store. She abandoned her work duties several times and significantly impeded the store, which resulted in a significant amount of aggravated customers. This conveyed a very clear message of disregard for customers by the employee, this is unacceptable as employees are the ones representing the values of this franchise. After about 45 min, I interacted with Ms.Natasha, who refused to serve me; claiming I had over 12 items without even counting what was in my basket. I did not want to hold up the line and aggravate the paying customers in line. I collected my items from the conveyor belt and placed them into my cart. I moved to another checkout lane and spent an additional 30 min in line.
I have been a loyal long term customer at your store and was very upset by the way others and myself were treated that day. I arrived in a very good mood and left the store very upset and disappointed. I am not someone who likes to complain about services as I am a very empathetic individual. But I feel like Ms.Natasha isn't customer oriented, and isn't the best fit for a cashier job. I was very upset as I was sent away from the cash register by her in front of everyone like I was "sub-human" I don't want to be humiliated like this ever again. I hope that this letter explains my feelings and concerns with what has occurred. I would not like this to happen to me or any other customers in the future. I would like to remain a loyal customer at this location, however if this persists I will be obligated to take my business elsewhere and hope that corrective measures are taken swiftly.

Was shopping at Superstore in West Kelowna, BC today. Was looking through the cauliflower and one head fell on the floor. I was holding another one and an Asian gentleman that works in produce picked up the cauliflower and gave me a snarky look. I politely said I was going to get that. He replied, I've heard that before, insinuating I was lying. He then said, you are probably right. I looked at him and said the customer is always right.

The workers at the gas bar were very rude and condescending. I was having trouble with the pump and instead of being kind and helpful they acted like I was an illiterate idiot. I could clearly read prepay was out of order but it was not allowing me to pump. when I walked in she didn't even take the time to let me speak she just stated as you can see from the sign prepay is out of order. I said I seen that but it's not letting me pump there's something on the screen that says it needs to be cancelled. She said go back out and hang up the pump.when I walked in she didn't even take the time to let me speak she just stated as you can see from the sign prepay is out of order. I said I seen that but its not letting me pump there something on the screen that says it needs to be cancelled. She said go back out and hang up the pump. So I did and it still said something needed to be cancelled on the screen so I went back into tell her and she stated just pick it up and pump it. I tried to tell her that it still was seeing cancel on the screen and they wouldn't take the time to listen. there was a man there now and he said how about you just listen and do what we're telling you. I went back out did it and it did work I went back inside and I said I don't know why it didn't work right the first time that was weird. The man looked up at me and said kind of funny work the first time for everyone else in a very rude condescending tone I paid for my gas and walked out. People in customer service need to be I bet more approachable and maybe have the sense to speak and listen to people in an appropriate manner. I deal with people all day in my job and no matter what is going on keep a smile on my face and try to keep their day going good too. These two workers were rude condescending and should be told as such. they should maybe be told to listen to somebody first instead of just assuming they didn't read the prepaid out of order sign. The pump did not work the first time and it shouldn't have been that big of deal to just be nice.
My email is [protected]@hotmail.ca

We love your PC gourmet Bbq sauce there seems to be limited supply of this . The store I shop at in Sarnia, Ontario almost never had this product . When I am in other locations it is the same. I have spoken with the store manager at this location about this, he was not very helpful, in fact I was also asking him about not having any 7up or Sprite pop when it is on sale because they never have any. He told me that what is there is what they have. I have shopped this store for a long time I found him rude.
It was like I was annoying him. Just thought you would like to be aware of this. Thank you for your time.

On two occasions I have been at the RCSS at Deerfoot meadows only to be BEHIND customers that are using coupons that give them a discount by matching the prices for certain products. NEITHER Cashier knew what to do with the these coupons, and they ended up humming and hawing and finally calling their supervisor to find out what to do with said coupons. I avoid customers with these coupons as it takes 5-10 min. longer to check out!
Would it be possible for you to have a dedicated self-checkout lane for people who wish to use these coupons? It would make other customers happier! That or PLEASE train your staff on how to use these coupons without delaying the lineup!

I bought last friday a Renee's dressing. I saw that the expiration. Was Aug 2019 so I just grabbed the low fat version. Today my daughter was eating the salad with dressing when she said that it is expired. So I returned it. I asked the lady if I can keep it just in case my daughter will react badly to the expired product. She laughed at me and said that it is just like eating expired yogurt or sour milk. She'll just give me my return slip. I didn't like that she laughed at my question and at my worries that my daughter might get sick. Please teach your staff, i think your company is better than that.

I was trying to buy Colgate total toothpaste to get maximum amount of points because I have a personal offer get 600 points for every $3 spent on Colgate total toothpaste. I price matched a store for this product $.98 guardian drugs. I had coupons for $1. The supervisor told me I could only use one coupon per visit! I was trying to buy 30 of this product so I could get 18, 000 points! Because the supervisor told me I could only use 1 coupon per visit per transaction I could not even get 600 points! I was trying to use 1 coupon for 1 product! I was not trying to use 2 or stack coupons! For example 5 coupons for 5 toothpaste! He wouldn't even let me do this!He told me if Walmart or shoppers or any other store would let me use coupons this way I should go shopping at those stores! He encourage me to leave & buy this product & any other product that uses coupons from other stores! I asked him what the point of having a points program or what's the point of having a coupon board! He refused to help me get customer service on the phone! He told me they did not post or have a coupon policy at the store! I finally got ahold of customer service in Ontario & they put me on hold & then disconnected me 3 times! I could not hear the phone call because Ben the supervisor at RCSS in Lethbridge kept over talking to me while I was on the phone! He humiliated me in front of customers! I left the store crying! No toothpaste & no points! I feel like I cannot shop there any more because I use coupons & I will never get points because I can only use 1 coupon for one product per one transaction per 1 visit!
He told me To go to the parking lot come back in & then I could use another coupon!