Regus
Reviews and Complaints

FRAUD! had this account for about 2 years. they have over billed me and charged me fore late fees a few times and my cc is on file for automatic payment. in august of 2022 I was charged a late fee due to non payment and received a letter stating that if I didn't pay in 10 days it was going to collections! i call my office and they informed me regus had a system failure and it accidentally erased everyone's billing info. However they weren't taking any responsibility for it. I made the decision to cancel but had to wait until April 2023. Long story short the company kept charging me late fees even after my new cc was on file. in may they charged my credit card automatically but then stopped for june and july. and they are looking for payment asking me to put a new cc on file. however they billed for april march and may! the same card that was on file. they even sent me invoices billing a cancelled credit card. this company is a joke. I will be suing them in small claims for fraud. they even updated there system admitting some errors but wont credit any late fees. after I closed my account my updated cc was still on file but as of today I see they removed any trace of there negligence. why didn't they charge the cc that was on file and then later remove it after I called them out on it. This company is fraudulent and then they closed my ticket trying to resolve the issue and removed any responses to help desk.

I had cancelled my membership at December 2022 and move out of the office, at 14 Penn plaza, New York.

And I initiated a request for my retainer refund on the website after moving out. However, I wait for 8 months but still did not received my retainer refund.

Regus promised to process the refund in about 30-40 days, but I did not receive any refund and/or any email regarding my refund since then.

Hi,

I would like to file my third complaints followed by my first and second complaint to this Regus. My husband and me personally went to this Regus for several time, to terminate the service with immediate effect because we do not wish to continue the service. Since March, we do not use the service anymore but just because we forgot to go to the apps to terminate the service. This Regus go and renew the contract for us even for every customer to auto renew. We went down twice to the counter in order to highlight our concern that we do not wish to continue with this service anymore. However, this irritating company still continue to send us invoices and force us to pay for it for another extra 3 months, even my contract is ended at June, but we forgot to terminate in the mobile apps. I am really super frustrated with this Regus for rest of my life.

Regards

Joey

Here is my reservation number [protected]

So reserved de office space online . I was supposed to have approval. Ida call me and said ho there is more fees the system did not charge the office time you rent . I said ok . So the total was 152 $ for July 22 for 4 hours.

So today chez call me around 4pm saying ho we will charge you something like 72 $ more per hour . Like what is this ? A scam ? You don’t do that .

Anyway she said that I will be charge for cancellation fees 76.36$. It is not my faut if your system have issues or anything else .I will not be paying for that . This is scamming.

Dear Regus,

I am having extreme difficulties dealing with your Accounts Helpdesk.

I would like to speak to someone regarding my account urgently and get issues resolved.

The team at Accounts are very rude and not helping me and understanding my concerns.

I have been a customer for 8 years and now something has gone wrong no one is willing to help me.

I submitted my retainer on June 1st and it is now July 5th and still no retainer deposited..

They're quick to bill me twice and keep money but take slower than a turtle to return money..

I called CS to be told that I couldn't call anyone about this and that I would have to wait for a call or email with an update and that "I may not hear from them, so if I don't just call us back to restart the process"

WHAT!?!?! Unbelievable

Do right by this Regus

My case has been closed by Regus even it is not resolved. They are not resolving customer’s issue at all. As understand their auto renew system is to helping customer for their easy convenient way to continue use their service. However, I am not going to using their when due to my contract period ended on June 2023, and even go to their counter to explain to them, that I am not going to use the service anymore. However they still insist want you to pay for their auto renew system for another 3 months. How terrible service this Regus is providing to the customer. I wish to look for upper management or legal to settle this issue because they not suppose to continue renew my contract even I have approach the counter that I am not going to continue their service in advance.

I have been requesting my retainer refund from Regus since March 3rd, 2023. They have still not returned my $1,058.00 retainer balance yet. I have reached out to them numerous times and they still have not sent it back yet. This is absolutely criminal for a company to not return this. Do not ever rent an office space from Regus, they will steal your money and not give it back! Regus, Please refund my retainer immediately before I get my attorney involved with this!

On April 30th, 2023 I moved out of my office with 120 days advance notice from Diamondview San Diego Regus. I was told I would receive my Retainer/deposit of $2896.20 within 30 days. That didn't happen, then I was told I would get a deposit on June 5th... that didn't happen. I spoke again to the help desk and they say they don't know what happened and they have no further info.. since then. Nothing...

I requested a one month membership beginning and ending the month of January of 2023. I stopped using the facility in Olympia, WA at the end of January and never set foot in one again because I only needed the membership for one month, as I had discussed with the company representative from sales when I signed up.

I asked to cancel in February and was told that would happen. It did not and I just realized I have been charged every month since then, for a total of over $500 in erroneous billing.

I have since requested multiple times over the phone, help desk, tickets etc. to cancel my membership. Now I'm being told by one rep to do this online, by another that they will cancel the membership - no clarity in what is actually happening.

Also I have several emails saying I should cancel my membership online. It also says on the Regis website it is easy to do this by going to accounts, membership and then cancelling from there. This option does not exist on my account - I have emailed screenshots of all the steps in the process to several reps showing there is no option to terminate a membership.

I am requesting my membership be cancelled, again I CAN NOT DO THIS ON THE PORTAL THERE IS NO OPTION and to have the over $500 I have been billed in error refunded.

I would like make a second complaint to Regus follow by my first complaint. Because the invoice d cycle still not resolved. When I am questioning Regus regarding the invoice cycle every-time they tried to be quiet and silent disappeared from replying my email or try to highlight and mention about others non related matter. It’s super frustrating and annoying towards Regus. I need the solution here as soon as possible.

Agreement done on 1 June 2023 for month to month contract. Move in date is 26 June 2023. It is yet to come.

I have to move India due to unavoidable circumstances. I request to cancel as I am not moved in the property. Its date is later on. But the demand money to close.

When I m not in uk and the move in date is far. Why should I pay. This attitude is not for customer satisfaction. Not a good reviews.