eBay review: Be careful when you use Ebay

I have been trying to get a $64+ refund for over 3 months on a eBay item that was never delivered. Below is the eBay response and still no refund. Now all I get a chat program that does not have my type of problem. All get is it has been over the limit to solve the problem. I’m hoping this will be a warning to anyone wants to buy eBay. There’s other places on the internet that sell the same items and more which have a much better track record. Below is what I received from eBay that they will not honor.
Customer Service 3/3
Your refund for this item was processed on
{INR_DATE_REFUND_WAS_INITIATED}. You should receive your money soon.