Ross Dress for Less’s earns a 1.6-star rating from 661 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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I went to the store (Rooss on Villa Park on Roosevelt Ave.) Tuesday 4/12 at 4pm. I paid all my items and the cashier put those in 2 bags but I didn't pay attention so I just grab one. I didn't notice until later at home and I have my receipt. So I went back to store Wednesday morning to look for my bag. The same cashier (Afro-american) said there aren't bags, but she didn't look other places etc. She said look in your car. I will appreciate you check your camaras or office etc. I will appreciate any help to resolve this. Thanks
Desired outcome: To get my items bag
Poor customer service communication
On 3/26/22 (around 12:30), I spent 20 minutes shopping at the Route 40 store in Baltimore. I left the store for about 7 minutes to correct a low blood sugar episode I was experiencing. I went back to the store to purchase the items I has selected. I notice that the check-out line was still extremely long. However, I got in line behind about 9 other people...
Read full review of Ross Dress for LessAn employee
I will never patronize another Ross store or its affiliate. I filed a complaint almost a month ago and not one member of management will respond back. An employee ran out the store with a basket that I accidentally left in the store that belonged to the Marshalls next door. She ran out the store with the basket called me STUPID and told me not to leave...
Read full review of Ross Dress for LessThe management and team leaders
I worked at a Ross store in Kaneohe started March of 2018, tiniest one in HAWAII I liked it. I was listening to Marla one of the managers and she was saying management material can miss 1 day a year so I missed none for a year. 6 months into that year I was diagnosed w a kidney stone that will eventually need to be removed, itold my boss Nancy and asked for...
Read full review of Ross Dress for LessLong wait - ONE employee on register
3/10/22 - Euless, TX - ROSS Store Long wait in line while one guy checked out both the purchases and the returns. At least three other employees were moving around the store, but no one was available to check out customers except the one guy. (I should have dropped the items and just left!) Check out guy seemed oblivious to the ridiculous wait. Wa...
Read full review of Ross Dress for Lessworking there
12$ an hr for 4 years
Ross pay
Ross is not paying me what I am owed or paying me for the position I am under in the computer system this is unfair and wrong I have jumped through hoops to try to get my rightful pay and it’s like talking to a brick wall I am fed up and discouraged from my company I have put so many years in . I started my supervisor position in November 22nd 2021 and I have yet to be paid up till now February 29 2022 I have reached out to many corporate managers including my store manager and received no help or guidance I feel no support from any of the higher ups and it is very frustrating . I will be forced to take on legal actions if this is not resolved in a timely fashion .
Desired outcome: The raise and backpay I am owed since starting my position in November .
Shoes
I purchased a pair of boots Leather waterproof Blondo Dagger boots that regular price $105.00 I purchase this for $69.99 plus tax during Christmas I lost the original receipt when I went to return this boots they claim the value dropped to $3.99 if I wanted to return them.. I call the store manager she saying that the store will loose money. If I were to...
Read full review of Ross Dress for LessWrongful termination
I have been working for Ross Dress For Less Since 10/2018. When I started out I was getting 15hrs or more a week than they count me down to one day a week. So I been working one day a week every Wednesday since 2019 with no problems. So 2021 are new store manager brings to my attention that I need to work at least 15hrs a week other employee's don't work...
Read full review of Ross Dress for LessI was pushed by an employee Tina
My experience with Ross has always been good. Until I encounter with the rudest, unprofessional, most racist, attitude & disrespectful employee. And is not acceptable. The employee name is Tina location 14941 N Florida Ave Tampa, FL 33613 I asked Tina if I can look at the items that she was marking down on clearance, she said no and walked away with all the...
Read full review of Ross Dress for LessSun glasses.
On January 20, 2022 I entered Ross Dress for Less located in Corona, California with the intentions of returning a pair of sunglasses. As I entered the store, I was greeted by security is security and I proceeded to the counter to ask the sales clerk for a bag because I wanted to return an item and didn't want to walk around the store with it in my hand. I...
The way I was labeled as a black employee
I worked for Ross in Janesville Wisconsin and I was treated so badly I was watched every second I couldn't go to the bathroom without them watching me and my lunch clear bag was checked I was the only one and I was also the only one that is still waiting on their check. They didn't pay me all my hrs I been waiting since Christmas eve everytime I calls they...
Read full review of Ross Dress for LessCustomer service representative harassment
Hello. I was shopped Ng for a couple pairs of shoes and a few hygiene products when I was Gettysburg Ng ready to check out I was approached by a employee by the name of margarita asking me if I go and everything okay and if I needed help. I did and so I asked her respectfully where do I return a pair of sunglasses I had purchased. She responded with can I...
Service / oval store
I went to Ross with my sister today (01-09/2022), the first thing we noticed was how nasty and dirty the store was, it looked like a garbage dump as you walk in. Second, me and my sister like to walk around the entire store to see what you have to offer, as we walked we notice an employee following us literally around the whole store this made me very...
Read full review of Ross Dress for Lessonly 2 cashiers
I visited your store in Bradenton FL on 2 time this week. There was a VERY long line and only two cashiers.I spend more that 1 hrs in the line
The store manager
This comment is awaiting moderation Hello, I would like to make a complaint on the store manager at the Ross located at 7550 FM 1960 RD W, Houston, Tx. 77070. I've worked at Ross off & on since 2007. My experience with Ross has always been good. That's until the new store manager Diane came. She is the rudest, unprofessional, most racist & messiest manager...
Read full review of Ross Dress for LessRestroom
Filthy restrooms, high and low dirt.
Urine smell, baby board trashy smelly and filthy. Health hazard looks like it hasn't been clean in months. Only one bathroom and plenty of customers that's ridiculous and unacceptable looked like a public bathroom in a third world county that's not being attended to a mother with children trying to use the restroom
Desired outcome: Disinfect and clean and place air filters and fragrance and hang photos do something to big of a company with this kind of problem
Store in Clearwater, FL
I visited your store in Clearwater on Tuesday around 4pm. There was a VERY long line and only two cashiers. There were multiple customers in the returns line as well, so of course, they kept being taken first, while the rest of us stood in line waiting to pay.
The lady at one cash had a very large purchase and didn't speak English well. She held up the cashier for a while. The cashier that finally called me up, was busy complaining to her co-worker about how someone else had to come and adjust her till because that person was in training for management and needed the practice, etc.
Needless to say, there was alot going on and alot of distractions. I had three items to purchase, a black Karl Lagrefeld T-shirt, a pair of PJs and a Cookie is a box, (Mrs. Fields). The cashier told me my total and I tapped my card quickly to get out of there, my husband had been waiting outside a while and the lineup after me was very long, so I was trying to hurry.
When I got home, I took the tags of the PJs and put them in the wash. Later, when going through my purse, I realized that instead of charging me for the $1.49 cookie, I was charged for the PJs twice at 16.99.
I'm hoping you review your surveillance and confirm my story and provide me with a certificate or gift card for the $15.50 difference. I'm a larger woman with a navy blue crossbody purse, I'd be hard to miss.
I have attached my receipt with all the details.
Please review. Thanks, Mishelle Freitas Rayer. You can reach me at [protected]@outlook.com (preferred) or [protected].
Desired outcome: gift card for $15.50
Costumer service
I was shopping for my daughters trip to Disney land next month. She doesn't have a suitcase so I found one at Ross. I grabbed the suitcase and picked a few outfits out for her and then randomly this Ross employee who said she was the manager randomly comes up to me screaming so everyone in the store can hear her say " your gonna steal so you need to go now" I was so confused and upset. I feel like she was racist and profiling me. I will be taking legal action
I just had the same accusation directed at me because loss prevention said why did I have so many items in my cart and I asked her why was she even talking to me I asked her did she or anyone see me steal anything and she said no not today but it's obvious what you are going to do and that I should go pay for everything at that moment and I told her I haven't tried on the items yet and she became very abusive and loud I was really embarrassed but I was more afraid of getting hit by her and the other person they were cursing and grabbing at my bag and looking thru my personal belongings and then when they found that I did nothing instead of apologizing they told me to get out because I was getting loud .I never got loud I was simply asking them for their employee I.I.D numbers and their names so I could make a complaint to Ross cooperate office and they said that they were calling police and I responded to them that I would like it so that they could be an official incident report and first one and then the other became really aggressive and said ok but we promise that you will go to jail because we will say that we found stuff on you that wasn't paid for which wasn't true and I was thinking that video footage would prove them liars and said that and they started saying why did you push me ?And why did you threaten us and if they saw me calling coperate as a threat then I'm guilty but that's my right and I'm being really even handed in this review as well as trying to understand what they may go thru and I still come up with this being a direct breakdown on management and district managers at Ross to not only have such a flawed hiring process in place that allowed two obviously undertrained and in my opinion by their behavior two street thugs to be hired and given authority by Ross to approach customers who even if they thought I might have an intention to shoplift which I did not I never put anything in my bag or on my person or did I do anything to have even been approached or even asked about anything I mean and now I'm really pissed but who the hell are these lowlife jerkoffs who Ross is hiring to represent them so by default Ross is responsible for these thugs when they hurt some one or somebody hurts them because Ross hired goons instead of people who are able to maintain their composure under multiple circumstances .But was really troubling is that this horrific slandering of myself by the thugs hired by Ross is apparently common place throughout their entire infrastructure and we need to boycott these stores we cannot accept this as a norm and I will attempt to once again reach someone at cooperate to make sure these thugs are never able to do this again to anyone I know profits mean everything to stores so if you have had a similar thing happen to you or witnessed it please help stop this abuse by hurting what they care about . Profits !Profits ! And nothing else well let's make them feel it in their bottom line Please if you can relate I ask to please don't buy anything from Ross or any affiliate of theirs let's make them hire people who want to help customers and feel free to look up reviews on Ross by their own employees and other customers who were harassed by employees of Ross . One last thing, any corporation worth anything has an it dept and keep track of social media let's see if someone high up at Ross cares to make a response to this complaint I don't think they will but would love to hear from them and finally the the thugs names are Alicia L.P and one other who refused to give me her name and both refused me their employee id number the store is on Maryland Pkwy Las Vegas Nevada this store is almost comedically horrific
Women pants
The store would not allow me to return the pants I purchased and I had the receipt. The gentleman said even though the number matched the receipt, the item didn't match the description. Please follow-up with the store and return my money.
Sandra Means
20940 London Drive
Olympia Fields IL 60461
[protected]
Desired outcome: Please credit my account for the pants
Ross Dress for Less Reviews 0
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Overview of Ross Dress for Less complaint handling
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Ross Dress for Less Contacts
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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Ross Dress for Less social media
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