Sam's Club
Reviews and Complaints

I recently upgraded my phone from the SAMS club AT&T. They didn't show me the piece instore and didn't inform me of the restocking fee and they sent a fault and used piece. It has slight bend appearing on the screen and it's like used one and It was sent from AT&T returns and it arrived 3 days late instead of the date they mentioned and I was charged $55 restocking fee for returning the item. It looks like a total scam to sell fault pieces.

I went to local sam's club in Latham NY and I renewed my normal membership , but the cashier over charged me for an additional upgrade which I never wanted or asked for . I complained to the service desk but that day they were short staffed . So I have been calling since July asking for my refund with numerous supervisors promising me my refund but here I sit with no refund. The supervisors I spoke to is 1. Gracious first supervisor

2. Devonte second supervisor

3. Rona - who promised me that she would have in mail and I should get it in 7-10 business days spoke to het on 8/17/2022 still no gift card and called yesterday 9/7/2022 spoke to a Mayfield and he said Rona never noted anything in system and gift card was not sent out so he gave me another incident number [protected] and told me to call back.

This is just crazy that I need to keep calling and complaining to get my money back. Next step is Better Business Bureau

Please do something!

Well I tried to log into my account to find my password was changed a few weeks ago, I tried to reset it, no reset link is sent, your text /chat people say they are sending links, m none show, getting e mails from your support people saying for me to reply to them and I do, they know I cannot use my account, yet after several weeks and several hours on line still no reset link and hours on hold, hung up on, your customer service is horrible, like the store but I am to were I will go elsewereas you have treated me like a un desireable, and ran me in circles and all I wanted to do was see if the freezer I bought my daughter to keep herb brast milk in if I could get a extended warrenty on, for peace of mind so I can do all I can to make sure my 3 month old grandchild has food with baby formula shortage, Preston Steven [protected] [protected] is my member number

New club member. Premium I think. I get free shipping and reduced shipping on deliveries. No problem with shipping. However my first experience w/ delivery was a no show order scheduled 6-8pm. I waited two hours as I requested the order be handed to me becayse I had perishables. I tried online chat who said: only “the club” can help me resolve my situation. That’s when I realized the delivery was considered an order through “the club”. The next morning I tried “the club “a total of three times with the longest hold time being 30 minutes. That’s the 3rd time I’d requested to speak to a manager. Each time I was placed in hold, I disconnected the call because no one picked up. My total whole time was 50 minutes. Customer Service who initially answered, transferred me to curbside, both times telling me they didn’t handle deliveries and that I would need to talk to customer service. Then came the dreaded: hold please. As a final attempt, I went back to the online chat feature. The agent had informed me that operations had canceled my order that I would be receiving a refund and I would need to place my order a new. I never received an order cancellation email and my Sams app still shows my order is pending. The last agent I spoke with offered me eight dollars to cover my next delivery. When I asked if there was anything more she could do, she offered me an additional five dollars totaling $13. The previous night, an agent had offered me $20 for inconvenience of the no-show, which I had not accepted. I hadn’t asked for compensation either, that time. All in all my impression of Sam’s Club delivery has been poor to say the least and I no longer want to be a member. I recently moved to the area and Sam’s is closer than Costco so I thought I’d give “the club” a try. I do not recommend Sam’s Club as they cannot fulfill an order nor can they adequately service the order. Highly disappointed. No egift card will give me back wasted time nor will it instill confidence in The Club.

GIFT CARD HACKED! BUYER BEWARE WHEN BUYING GIFT CARDS!

I purchased 10 gift cards on 12/1/21 to give to grand kids for Christmas/Bdays. The 9th card purchased was mailed to my grandson in mid August 2022. It was in its sealed envelope. When he attempted to use it, he found it had been "depleted" 3/15/22 with an Amazon purchase (when it was declined, he used the VanillaGift.com to check the history and balance). The card was in my safe from 12/1/22 and in its sealed envelope until mailed in mid August. HOW DOES THAT HAPPEN?

When I called Sam's Club, I was informed that I must resolve through Vanilla Visa. After contacting Vanilla Visa today, they have opened an inquiry and I was told that IF they can contest the 3/15/22 Amazon transaction and recover the $50, they will reimburse me. I am skeptical on completing more documents because I expect AMAZON to rebut the transaction challenge.

THIS IS UNACCEPTABLE! I have proof of the 12/1/21 purchase transaction to Sam's Club on my Sam's Master Card. This card was obviously compromised when I bought/activated it. I paid $625 for 10 gift cards and Sam's Club received the money and I hold Sam's Club as my point of contact to resolve the issue. SOMEONE in the security department needs to do a deep dive to investigate how this happens.

I have already spent too much time on seeking resolution. I have all the documentation to support the information above and will continue to blog my story to seek an apology and reimbursement.

Is the complaint department able to offer resolution?

I had issues with your tire service in Plattsburgh NY and your Member Service was useless. See below email chain where they pretty much blew me off.

From: Charles LaPier

Date: August 31, 2022 at 7:53:52 AM EDT

To: Sam's Club Member Services

Subject: Re: In-Club - Poor Club Experience / Complaints [Incident: [protected]]

I did respond and you blew that off also your all the same

I will never and I mean never buy a [censored]ing tire from there again and I’ll pass the word on your service ( how it sucks) figured I would get a response like this from you corporate [censored], your all [censored]. Hire [censored]es and that’s what you get! And I see how you conveniently left all my other emails out in this chain of emails to hide the fact that I did respond “ I have all my sent emails to prove it” sneaky slippery [censored] and if you can’t tell yet, yes, I am mad waste my time for stupidity! And now blow it off like it’s nothing! How would you like to take time off work make a special trip for something that you scheduled a week in advance only to find out when you get there “oh we can’t do it” retards!

Sent from my iPhone

On Aug 31, 2022, at 7:11 AM, Sam's Club Member Services wrote:

Unfortunately, we have not heard from you in 7 days and we now consider the request resolved. However, if you still require our support, please reply to this email to re-open the request. We value your membership experience and are always ready to assist.

From: Charles LaPier

Date: August 30, 2022 at 4:56:46 PM EDT

To: Sam's Club Member Services

Subject: Re: Incident: [protected]

Hello,

Apparently your Plattsburgh store manager is as useless as your people installing the tires because I haven’t heard a word from anyone. Don’t worry I have purchased my $800 tires elsewhere. And I will continue to purchase elsewhere until you straighten up your monkeys at that store. And I will pass the word along to all my friends about your poor service at that store. My opinion you should fire every lazy [censored] there. But you just keep sending customers away and one day you will have no one there buying tires. You should pay me for the half day them [censored] waisted on me.

Sent from my iPhone

On Aug 26, 2022, at 9:24 PM, Charles LaPier wrote:

I sent you my phone number and member I’d a few days ago and I haven’t heard anything from anyone [protected]

Charles LaPier

476 Angelville rd

Mooers NY 12958

Membership # is [protected]

Thanks

On Aug 26, 2022, at 6:49 PM, Sam's Club Member Services wrote:

Subject

In-Club - Poor Club Experience / Complaints

Auto-Response By (Administrator) (08/26/2022 05:49 PM)

Recently you requested personal assistance from us and it has been a few days since we last heard from you. Please respond to this email so we can continue working towards a resolution.

Response By Email (Aidan) (08/23/2022 03:41 PM)

Hello Charles,

This is from Sam's Club Back Office, and we just want to thank you for sending us an email regarding your complaint to the employees of the tire department in Plattsburgh, NY Sam’s Club.

First, we just want to apologize for the inconvenience as this is not the experience that we want you to have from us, but we would love to make things right for you. Rest assured that this will be addressed properly to our higher department to make customer service better.

We totally understand how you feel about this experience, and we are glad that you raised this concern with us because this is not the level of service that our members are supposed to have. We don’t tolerate this kind of behavior and we would like to raise this also to the General Manager of this local Sam’s Club.

Before we proceed with that, we would like to know if you want to be contacted by the General Manager via call? If yes, please provide us with your best contact number, best time to call you and your membership number.

Your response will be much appreciated, and we will be more than happy to assist you.

Thank you for being a valued member of Sam's Club!

Regards,

Sam's Club Member Care

Customer By CSS Email (Charles LaPier) (08/20/2022 02:10 PM)

EXTERNAL: Report suspicious emails to Email Abuse.

To whom it may concern,

I have been a member of Sam’s for many years and today at the Plattsburgh NY store I was so pissed, Your monkeys at the tire shop need more training!

I drive 35 minutes and take time off work to get my tires changed that I had scheduled a week in advance (in person) and when I get there on time for my appointment they tell me they can’t do it (it won’t fit on the lift) what happened to the old days of using a jack the lazy [censored]! I will never buy tires there again if you have employees that don’t know their [censored] from a hole in the ground! I will be telling everyone I meet about this [censored] I got with with your lazy [censored] you have working there with all the bays in the garage empty ( not like they were out straight working just twiddling their thumbs SO PISSED!

Sent from my iPhone

Sent from my iPhone

Question Reference # [protected]

• Date Created: 08/20/2022 02:10 PM

• Date Last Updated: 08/26/2022 05:49 PM

• Status: Waiting

•

We purchased some tires from Sam's Club on May 3rd, 2021, and we got time to take our Van down to Sam's to have its first tire rotation and balance for the first time. I went on August 20th to get that done. My wife started driving the Van a few days afterwards and she felt a vibration on the front driver's side tire so I took the Van back up to Sam's and I was informed that a nut was missing on the front driver's side tire, and they could not do any rebalancing because the nut was gone. I told them all the nuts were there the last weekend I took the Van up there. It looks like the hub stud bolt on the tire was sheared off. I was informed Sam's tire department has cameras that record all the workers while working on the vehicles. I was told they saw nothing wrong I feel I need to look at the tape myself to have my piece of mind about the situation at hand. I would also like to point out that a quick internet search will tell you that wheel studs will only break off if you have a loose wheel on your car which could be due to over- torquing or under- torquing the lug nuts when the tires were rotated or balanced last (which would have been at your establishment).

I purchased a box of McCafe Premium Roast regular and decaf K-cups around Aug 13, 2022. I love this coffee, but I keep getting coffee grounds in my coffee. When I use other brands this doesn’t happen. I have used this before and it was fine, so I don’t know what’s going on with these k-cups. Also, my Keurig has been totally cleaned as required and it still does it.

Last year we bought a years membership to the Sam's Club in Johnson City Tn. When we got the card and got some items and went to check out an associate helped us in checking out for our first time. We have shopped there a lot this past year. A few days ago I noticed that I was overdrawn at the bank and got a $25.00 over draft fee in the process. When i went to check on it. I was told it occured because Sam's Club took out $45.00 which caused my acct. to be overdrawn and I was charged $25.00 fee. I told them I did not authorize that and went to Sam's to talk to them about it.

I asked to speak to a manager and told him what had happened and that I was never asked or told that they did that when I got the card. He said they automatically did that. I told him I was not told about that and did not want that to be done. He then told me that if you opened an acct. with a debit or credit card that they did that but if you paid cash to open the acct. that they did not do that. I told him no one told us anything about that and it was not right to do a person like that.

I instantly closed my acct. at Sam's and got my $45.00 back but they would not refund the $25.00 which my bank charged me and it was due to them pulling the $45.00 out of my bank without my knowledge. I went to the bank and talked to them and told them what had happened and that if they did not refund my money back for the $25.00 I would close my bank acct. there and they did refund my money back.

When we did our very first transaction a girl associate did the transaction for me and I did not push any button to say take out a yearly fee automatically and she had to be the one to push a button to do it. Because the manager said a button had to be pushed. We absolutely did not push a button or know about them pulling out a fee automatically and never ever was told about this practice, which I find very deceiving and wrong to do a customer like this. I feel that we should be compensated for this ordeal and that this should have never happened to a customer in the first place.

This was not right to happen to a customer and then to have it to overdraft their bank acct. and then have to be charged a fee because of something that they knew or were told nothing about. My name is Ronnie Goff and phone number is [protected]. I would like to be contacted about this, because the manager at the Johnson City Store didn't seem to helpful or willing to understand the issue.

I went to pick up my order's at the Augusta Sam's Club! The first problem was when I called, They just placed me on! After 10 minutes we hung up and called again! Asked for curbside pick-up! Gave name and location number! Waited another 15 minutes! Gave name and location again! Waited another 10 minutes no Associate! Called again and stated my name, location and the fact that now other customer's are being helped?! These customer's did not have to wait! Each time I called they told me someone would be right out! This did not happen! I saw an associate bring thing's out, I waved and then yelled to get her attention! She turned away! I know she heard me! I then called Customer Service and asked for the Manager over pick- up! She stated they are short handed and busy?! She did not comment, When I asked how they can take other customer's around me! I was there a good 25 minute's before other customer's that were before me! They even did a Customer return before me! I asked were is the Customer Service at Sam's Club?! Another 10 minutes The manager came out with male Associate! My order's were small! She never told us that she was sorry... Maybe retraining should start at the manager and go from there! I have been a member for almost 30 year's! Most of my order's are online!

I placed on order on August 15, another on August 21, and another on August 25. Each time I received an email confirming the order and that I would receive another email when the order ships. A few days after each order, I checked on line and the SAMS site showed each of my orders were "cancelled". I did not cancel any orders.

I attempted to use their totally useless CHAT line and they had no idea why they were cancelled even though they acknowledged my orders. The first two orders were placed into some sort of investigative department and I was told they would try to get an answer in 72 hours.

I then re-placed an order on August 25 again because I needed those orders. Today when I went into my account, it shows my order from yesterday, August 25, is now cancelled. This is ridiculous. If they cannot provide an order, they should at least notify me. I only found out by checking into my order history.

Please see the attachment pics.

Thank you in advance

On August 24, 2022. I had an incomplete pickup order. I called the store and was asked old to come back, call inside and they would bring it out. I did and the store left me on hold for fifteen minutes then hung up. I call the tire, bakery, and optical department to see they could transfer me. They never answered. That is unacceptable. I went to the Sam’s club on West Florissant in St. Louis, MO. I used my Sam’s club Master Card. I would like the charges for two eighteen carton of eggs taken off.

The acting cos at Sams Club 8107 candace cattage has been extremely disrespectful since she started. Whenever I am working I have to have contact with her cause she is the cos on my shift yet when I come to her with a need for her to do her job she doesn't acknowledge that I am even speaking to her which cause distress in the work place causing the line to get backed up so i have to scramble to find another cos or ms to do the task. She has a horrible attitude with me and customers. On many occasions I've had customers come to me with complaints on how she spoke to them or how she treated them badly. I have went to management once before about her speaking to me like I am a child seems like nothing came of it. the other day 8/18/22 candi stood behind me while I was on a register telling me how she wanted me to do the task at hand and I did it despite the way she was talking to me the customer even said that he was sorry I had to deal with being treated that way. In this moment I brought it to her attention that when she is standing with anyone else on a register that she's helping them, so I asked her if she was going to help me, but she just stared at me and then walked away. I was then informed later that she was telling the ms not to help me (I was the only cashier open) therefore causing customers to stand in line that much longer.

8/21/2022

On the internet 36 ct. 12 oz can of Mt. Dew is listed as $12.48/case. I selected my store (8266) and selected pick-up. It also showed "out of stock". I went to the store and there were MANY cases on the floor. The price shown was $12.98/case. As you can clearly see in the attached photo, I chose my store and "pick up". I did not order on-line. I asked the check-out clerk if Sam's price matches and was told yes. It did not take in the computer so she called for a manager. She declined to price match. Granted, it's only $.50/case but that's not the point. If there is a price shown (in this case the lower of the two), that price should be honored.

Review of my bank info on 9 Aug 22 showed a Debit Card Payment for a SAMS MEMBERSHIP in the amount of $100.00. In the past, I always received via USPS mail a notice that my membership was due. No one notified me this year via mail or email that my membership was due. Matter of fact, it was my intent not to renew. To auto renew using debit card info on hand w/o permission is theft.

A Sam's club customer, with an account card, can let any relative, friend or an acquaintance, or anyone, use their card to shop at Sam's club. Great News!

One Sam's club membership can let Hundreds, or Thousands of different unauthorized users shop and pay for the merchandise, and Sam's club is OK with this.

Let your friends, relatives, neighbors be a part of your account and save them the yearly club account fee!

I experienced this today at Sam's Club and the management at Sam's Club did not seem concerned about this at all.

Andreas, a manager at the Burleson Sam's Club, said "You could get me fired if I helped you." That statement relates to this info.

But, it would take to long to explain why this comment surfaced and why it is so important to this issue.

And, this is how I found out about this incredible new savings system, and anyone can use anyone's account...Just show them the Sam's Club card, shop and pay for the goods! Does not matter whose account name is on the

Dear sir,

We have very nasty behavior from Sam's Club in Pearl. My GM at Pearl Sam's Club and to get pallet load of water for my guest at hotels. Black lady with no uniform and name tag shouting and screaming at my GM and refused to sell him palette. You can check out our history we always bring palette at a time.

When my GM try to get hold of GM at location, they said no one there to talk to him.

They suggested on place a pickup order and pick up 48 cases in afternoon.

Why you want to increase labor to you employees and my employees.

On palette it is easy to carry on truck and no labor at your store.

I would like to talk to someone ASAP about this.

This the way you treat your customer really.

I did call the pearl Sam's Club to talk to GM no answer.

Thanks, is advance.

Vic Patel

As we all know, we are still in the midst of a pandemic, and now we can add monkey pox to the health crisis.

I have been to Ohio Township Sam’s club and voiced my complaint to a corporate person who happened to be visiting on my one trip, as to why are there no wipes or dispenser at the entrance so consumers can at least wipe the carts down……the carts are NOT being cleaned, and there isn’t anyway for customers to wipe them off because the lady in charge of the store had them removed.

I have complained several times to no avail. Why do your other stores have them? I asked several employees and they said SHE HAD THEM REMOVED , and tons of people are complaining.

Is it because of COST effectiveness that SHE DOESN’T CARE ABOUT MEMBERS?

this has been going on for the last couple months, and I was there yesterday, still no wipe dispenser at the entrance.

Maybe someone needs a lesson in CUSTOMER SERVICE!

It’s no problem for me, because BJ’S is just a little farther out the road, and they CARE ABOUT THIER MEMBERS !

I have no problem joining there instead if Sam’s Club is worried about the dollar instead of members well-being

Good Day,

My name is Chris Eichor.

I was hired at Sam's Club located at 1851 E. Butler Ave, Flagstaff, AZ. 86001.

I was for accepted for a position in the rotisserie department.

I worked a four-hour orientation on June 22nd, 2022 and worked a full day on June 25th in the rotisserie department for a total of 12 hours. Unfortunately, I have neck problems and the constant heavy lifting was causing me a lot of neck pain. This forced me to resign my position. Sam's Club could not place me in another department.

Since leaving Sam's Club, I have not received a check for the 12 hours I put in. I have called numerous times and spoke to several managers that assured me I would be contacted. I have not received such calls.

I would greatly appreciate Sam's sending me a check for the 12 hours that I did work. It has been over a month trying to rectify this situation.

My address is 10255 Aurora Rd, Flagstaff, Arizona. 86004

Thank you for your attention in this matter.

Chris Eichor