Sam's Club
Reviews and Complaints

The day before I ordered just a plain 3 tier white cake, very plain minimal decor on July 15th, 2022. The day I picked it up July 16th before I left i opened the box inside the sam's club on forest drive columbia, sc.

The cake was sitting on a rack in a box, which should have been inside the cooler. The cake was falling apart!

But the party was about to start so I was forced to leave, however I still paid for the cake.

I had to go to the party and try to reconstruct the cake and use ribbon to cover the falling cake and open spot.

My package was delivered (?) on Thu, Jul 28 at 11:52 AM.

The package was not in good shape at all.

The package was dropped directly in view of the street, when

just a bit more effort and common sense would have placed it out of sight

for reasons to prevent theft. I tried to explain this to the driver who refused to respond.

I filed phone complaint and was promised a phone call from customer service which

didn't happen.

The Hattiesburg store refused to return a simply safe door bell. My wife attempted to return just the door bell and they refused the return citing she was required to bring in everything. This should have been a simple swap, instead she was made to wait and will now have to drive over 50 miles to make this happen. I'm a new member to Sams Club (about two months) and I will be letting everyone know about this experience and the poor customer service. Looks like Costco will be getting my business.Just FYI, I have now been sitting on hold for 15 minutes waiting for a manager to answer the phone at the Hattiesburg store.

It was time to renew my membership and before I got a chance to do it, I checked my bank statement and it showed me that Sam’s took $110 from my account..I called them and was told that they didn’t see the transaction..I’ve sent them emails with proof of purchase on my bank statement..They said we don’t see tge transaction, and pretty much I couldn’t get my money back..The renewal was not dven supposed to be that much..They told me to call my bank and report it as fraud..I didn’t want to go through all of that because I use that debit card for everything and didn’t want to start over..I just wanr them to acknowledge what fhey did and pay me the money that they owe me..And my membership still hasn’t been renewed because I refuse to give them another cent

Keila: Hi, my name is Keila with Sam's Club. I'm here to help you.

Emily Snare: Hi Keila

Keila: Hi, Alyssa,

I hope you are doing great so far. How may I help you today?

Emily Snare: We are a Michigan based concrete company that has been getting several phone calls and website submissions trying to reach Sams Club customer support

Emily Snare: they are now reporting us as spam and it is hurting our business

Emily Snare: we have nothing to do with this and I tried calling about it and no one has been able to help

Keila: I am so sorry to read about it, Alyssa let me do my best to help you today! Do you have a membership with us?

Emily Snare: no

Keila: Did you contact your phone server and communicate them the issue?

Emily Snare: i have not yet

Keila: Understood, in this case Alyssa our best recommendation is you can report the issue with them directly and see if they can correct it for you. Our phone number is [protected] and it is the only phone number for our business.

Emily Snare: My name is Emily

Emily Snare: and i will contact the phone provider but how does that help with the website submissions

Emily Snare: This has been going on for far too long. It is costing us time, money and clients. I am thoroughly shocked that this isn't being escalated considering the number of Sam's Club members that genuinely need to reach support and are not able to

Keila: I am so sorry that is the name reflected in the chat Emily. I completely understand you and my sincerely apologies for it, but our best recommendation is you can contact them directly because it could be an issue with their system.

Emily Snare: And I will but I request this issue get sent to someone in Sam's Club's IT department

Keila: I would love to be able to escalate it but we have a main phone number and our website to send publicity and other information related the company. We do not use any other server.

Emily Snare: If there is a scam going on where someone is using our information and collecting Sam's Club membership fees I would hope you would handle that

Why does the Sam's on Hwy 64 in Bartlett , TN have a phone? They never answer it. We got a membership in Jan of 2022 and were supposed to be given a $45 gift card which we have never gotten, just a lot of sorry excuses and call someone else answers. We were in the store on Sunday, July 24 and bought over $400 in merchandise. We asked for help to load it. Two of your sorry employees stood and watched my 90 year old mother and I load it and never lifted a finger. There is a Cost Co just down the street. Mr. Sam Walton would certainly not appreciate the way his stores are being run. Shame on ya'll! I will bash you and your stores to everyone I talk to.

Hi. I guess I need to start from the beginning. On May 27th, 2022 I ordered some syrup and pancake mix in transit it was damaged and returned to the warehouse and a replacement order was sent to me, when I received the pancake mix has an expiration date of July 2022 so they said they would refund me the $8.48. I waited and no refund so I called CS and they said they would refund it, it shows it was refunded on the order but it didn't show up on my account. So Jenny from the back office said she refunded it, only $4.14 was refunded. I've sent her numerous emails and screenshots and all she says is, they she refunded the $8.48 and I continue to send her screenshots that shows I wasn't. Now she won't respond to my emails at all.

For over a month all of the eastern states have not received any Canada Dry Ginger Ale. I contacted customer care and they confirmed that they have not received any shipments for over4 weeks but the areas from the Rocky Mountains and west are getting shipments. My main reason for my Sam’s club membership is because I can only get the product in 24 packs. The customer support person I talked to said she has no idea when the eastern markets will receive the product. Can you please find out why this is.

I was picking boogers out of my nose and threw tissue on the grond then he reached his hand into the back window and put the tissue on my daughtes lap and then I put it the tissue back on the ground again with a recyclable empty glass of bottled water then he walked up to the front of my car pulled my windshield wiper put the bottled water under my windshield wiper and the tissue so I proceeded to put it through the window of inside his vehicle and then his wife hit me in the face and he ran up behind me pulled me by my hair and my neck and threw me on the ground and place this knee on my neck and on my throat Trying to break my neck and suffocating me to death then he kicked me in the stomach and ripped up my dress to expose me on 7/23/22 at samsclub gas station nobody would help me no sams club workers nobody I was almost dead. 4 men eventually ran over and pulled them off with me after 5 minutes of being pinned on the ground at sams club

We went to Sam's Cub to get an earpiece fixed on July 20, 2022 on a pair of prescription Ray-Ban Sunglasses. We purchased them on July 22, 2021, so we are still under the one-year warranty. The Sam's Employee told us that the warranty was not covered, because it is from the date the prescription was wrote. The information seemed incorrect and was the employee was not willing to even try and help out. If that is the case, we will be discounting our membership and going to COSTCO.

On Saturday July 16th 2022 I placed a local delivery order. Order # [protected]. It was not delivered. instead paper towels and pads were delivered, neither of those did I order. I called my local sams club first and was on hold for 9 minutes and then was disconnected and had to call back again only to wait again to be redirected to a 1800 number. The man told me I would be reimbursed with a $100 gift card sent to my email within 2-3 hours to replace my order of $99.05. Needless to say I never received the email and had to call again the next day. The lady I spoke with said that the person I spoke with was wrong, it is going to take 2-3 business days to get the email with the gift card. This is unacceptable. I have a family to feed and now I am out the money I spent and nothing to show for it. I shop at sams club a lot and I have never been so disgusted. It is not my fault the delivery person screwed up and now we have to suffer with no food and having to wait. I would appreciate if someone can please get back to me on this matter. I will write a bad review if needed. Thank you.

My husband purchased a diamond ring on 3/22/2022. He gave me the ring on 4/17/2022 as a anniversary gift. Today - 7/1/2022 - the diamond fell out. We purchased the extended warranty. When trying to file a claim, they said since it was less than one year old, we had to go thru the manufacturer - told us to call Sam’s to get that information. Called Sam’s and gave them the item number and they said they don’t know who the manufacturer is. So - my husband paid $5700 for a ring without a diamond. No resolution offered by Sam’s.

I am not a member.I have Two fraudulent charges and I need my money back.Authorization Code for :First Charged,000395 for 774.72 $ not the 9th of June at 8:59 pm.

;Second Charged,000397 for 765.75 on June 9th of June at 9:00pm.(Meta Bank)."Reynaldo Alvarado".I need my money to get my lights back on and pay my rent today.Please!You'll have it Pending and I can't get my money back until You'll post it.Please.[protected].

I was sent a Sam's

's Club ad online to my email address on [protected] telling me the deals going on at my local club, I looked to see if the product they had marked down a Respawn gaming chair marked down from $169.98 to $59.98 was available online or for delivery, but it was not only at the club for availability. I called the club on 6-26-22 around 2:30 pm on US1 in Port Saint Lucie to verify if they had any available which they advised yes 16 of them. I drove to the club around 3:00pm with the printed ad in hand only to be told by the Manager working they could not honor that price. I asked why not it is their ad and she replied" the ad is sent by a third party, and she could get in trouble for giving it to me for that price" I don't understand all their BS but I wasn't going to argue with her, I'm over a 20 year loyal customer with them. They had the gaming chair marked down at their club for $99.98 ,but would not honor the ad of $59.98. Not right!

My acc #101 42100 [protected]

The last 3 times we have order lays potato chips from sams club, there has been one bag opened in each shipment. The one we received approx. 3 weeks ago was opened along the top so it could not have been by mistake or the others. The prior shipment was the same way and when I took the chips bag out of the box the entire bag emptied on the floor.

Someone appears to be taking ships out of these bags and then just shipping them. For it to happen 3 straight times is not by chance.

I hope you do some qualiity control. We cannot be the only one's having our items shipped like this on chips.

The time prior to this we were credited the amount for the potato chips but this is not an isolated incident.

My name is Bill Muehlheausler , I ordered a set of tires for my 1997 firebird on the 25th of June , I wanted them sent to your telegraph store , I called the telegraph store on the 27th to see when i could bring my car in for the install of the tires ,your telegraph people said there tire people where closed on Mondays , and they didnt have the capability of setting up a time to mount them , and to call back Tuesday , later monday i received a email informing me , that the tires where delivered to the Big Bend store , so I called them on Tuesday they told me that there tire department was closed on Tuesday's and Wednesdays . so I called them back today on thur 30th June , they dont even answer their phones , does corporate keep up on , customer service call ins. If you care about sams club members , this would be a issue. I am amazed a company this large , is failing in any regard of getting things done. I have no idea on the logistics that go's on in your multi billion dollar company , if you surround yourself with good competent people you will look competent , If there's no oversight , they will run amuck. I don't know if this is going to go anywhere , but I took my time to try to throw some light on this issue . thank you . William Muehlheausler

April 16, 2022 between 2:30 and 4:30, associate checked receipt and items in cart 2 or 3 times. She would say ok and then come back and would ask to check again. After the 3rd time she said ok and as we proceeded to leave she told us we had to wait because items and receipt were not matching. As we were walking out my grandson was pushing the cart forward, she yanked the cart with the baby in it and pushed back. Calling my grandson [censored] and pushing the cart telling him we could not leave. We got out the door when she finally let the cart go, we went to our vehicle loaded our groceries. When we were in the car the baby was visibly scared and my grandson said he had reinjured his foot trying to push the cart forward while the associate was pushing back and blocking the cart from going forward to where she ended up between the door and the cart where I was. As we were backing up several other employee's surrounded the vehicle, were banging on our windows telling us we had to wait because the police had been called. We drove off and went home. Did not here from Sam's Club nor the police. A few weeks after the incident I went to Sam's Club to do some shopping and could not use my membership because Sam's Club put a hold on my account because they wanted recovery of what they assume was taken and because the associate filed assault charges. Left all my contact information so I could find out what the charges were and was told someone would contact me. No one did. I went shopping again and could not use my membership card nor my credit card. At service desk I was told I could not go in nor do any shopping at Sam's until recovery was made and charges were cleared. Day manager said I was not allowed in the store until their legal department took care of the incident and that I would hear from them and a police report was available at our police department. I have called corporate office several times and no report of anything as well as our police department has nothing on file. We can't even get the associate's name nor do the managers give us a case number or return our calls. According to the person's that I have talked to when I have called for more information on the incident report they tell that the local Sam's Club can't block my membership nor my Sam's credit card and if there was a report filed that I should have had a response by now.

The arm of the sofa came damaged and unpainted. The holes we also miss aligned.

This is the letter I sent to the store manager, after trying to resolve the problem in the store. I have never received an answer.

Sam’s Club Manager

45600 Utica Park Blvd.

Utica, MI. 48315

Mr. Stephen LeB——-

Sam’s Club Manager

Dear Mr. LeB——-:

I am concerned as to how customers are treated, and the fact that their concerns are totally ignored and belittled.

I will tell you my story…

On Wednesday, June 8, 2022, I shopped in your store and purchased 16 items, many of which were very big and heavy, and considering that I am 80 years old, I put them in the cart with the price facing upwards so that the price could be scanned with the least amount of difficulty. I checked out with a very young, male cashier ( who had very broken-out facial skin), who was unable to use his portable scanner to check the price. He therefore made a joke as he was lifting these heavy items that he was getting his exercise lifting these heavy items so he would not have to go to the gym in the evening. All the items were then scanned from the counter, I payed for them, and then he just let them lay on the counter. He began to check out the next person to the point that the items were becoming mixed with mine and I asked him if he was going to help me put my items into the cart so that they would not be mixed with the next order. He said, “no, he would not help. It was not his job.” I gathered my order as best as I could, considering my age.

I put my purchase in the car and decided to come back into the store and speak to the manager. You were not in; I spoke to a female. She was very loud and belittling, as can be verified if you speak to two employees who were at the customer counter in the front of the store, and the cart girl who was out in the entrance of the store. She has zero concern for my difficulty in moving my purchase, and said the cashier was not suppose to help put things in the cart.

I went home and called the store and asked to speak to the manager. You were not available; again I spoke to a woman. I asked her to leave you a message which I’ll bet you never received.

I cannot believe that a store would have such an irresponsible attitude towards senior citizens, but if your store does, maybe senior citizens with a handicap should go to a different store, such as Costco.

I would appreciate a phone call. Thank you in advance.

Sincerely,

Judith E.

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