Sam's Club
Reviews and Complaints

on 9/22 i was charged a fee of $100 for prime membership. i dont want prime membership. i want the regular membership of $45. Apply a $55 credit to my account.i tried calling 2 different membership phone numbers and was left on hold until i was disconnected. i used my cell phone to discuss issue and was told to use my laptop to dispute a charge. im on my laptop and was told to use a secure chat for a dollar and my paypal or crediti card would be charged for some membership.

this is UNREAL!

THIS IS A TERRIBLE WAY FOR SAMS MEMBERS TO BE TREATED.

i never wanted the prime. it was an unauthorized charge on my account and i want a $55 credit.

Dear Sir/Madam

I need your help in resolving this issue. I was convinced to switch over my then existing phone lines from T-mobile to AT&T on a false discount that was promised by AT&T employee on 9/18/2022 (located Inside the Sam's Club at 215 and rainbow in Las Vegas). I was told that my monthly bill would be about $115 plus Tax per month which includes Health Care Professional Discount Since I am a Pharmacist. All I have to do is call the AT&T customer service and send them a copy of your Pharmacist License. Today when I called them on the 14th day (10/05/2022) from the time I received the phones I was told by several employees that Its not accurate and I do not qualify for 25% Health care professional discount. i spent 1 hour 40 minutes on the phone asking to honor the price I was quoted at or cancel the whole transaction and refund my money that I paid and I will return your phones to AT&T. But AT&T will not return my 2 I-phones that I traded in. The name of the employees I talked to at AT&T customer service lines are Kim, Reggie and Supervisor Janon. To verify the facts Sam's Club can check the Cameras and AT&T can check the recordings.

This must be resolved in one of 2 ways:

1) Either honor the price I was quoted in the first place ($115 plus tax per month)

or

2) Fully refund me every single penny that I have paid in this transaction and returned my 2 phones that I treaded in and I will return all 5 phones that I received from AT&T. So I can go back to T-mobile.

This is considered wrongful business practice and I need your help in resolving this issue in a timely manner. I will look forward to a right solution to this issue. I will knock every single door to get this issue resolved.

Thank You.

Lalbhai Patel.

My first time becoming a member, my bank thought it was an odd charge and blocked the first attempt. Second attempt was successful, but my membership was not connected to my first order, which still went through. I contacted customer service to connect my old order with my membership. I was told that my privileges were revoked, permanently, before I swore. Yet, I still had to call up and request my membership to be cancelled in order to get my $100. refunded. Diane was RUDE.

I went to buy my groceries at SAMS Club, I notice a rotten cheese and decided not to buy any cheese at SAMS, I did continue buying there same day which is unfortune because I end up bringing home rotten blackberries an strawberries. Is it a SAMS practice to have rotten food in the shelfs until someone is dumb enough to buy them, and is actually how I feel. I end up using what I could from the strawberries because I couldn't react on time, some people use it for business you should know.

Besides this unfortune disaster, I compare toilet paper (kleenex and petalo) same price really? The roll definetely not the same.

Plus no one has answer my calls on the local center, have to wait hours, days, months.

I took pictures and expect email back.

[protected]@gmail.com

SAMS Club Complain.

Name: Jaichand Sewkarran

4536 Beagle Street, Orlando FL 32818

[407] 761 7034.

1. On Sept. 16, 2022, I purchase Laminate Flooring “Sliver Spring” for $ 2715.76 from your store on Colonial Drive, Orlando. The floor employee Jimmy and Martha took the board down and wrap it and leave it at the back. I am not aware at that point in time what type of board they took down and wrapped...they gave me "Southern Gray." .

2. Club Manager is Sondra Wright.

3. On Saturday, Sept 17, 2022, they loaded my board and the contractor delivered the board to the house.

4. I leave for Vacation on Sunday, Sept. 18 and came back Sept. 24, 2022.

5. When I came back the contractor had already installed the 1300 sq. feet laminate board in my house [upper floor] and then I realized that was the wrong board was given to me.

Cost:

Installation: $4550.00 [1300 sq feet @$3.50]

Delivery Fees: $150.00

Facing:360 running feet @$ 2.25 =$900.00

Total Cost: $5600.00

This fund was paid up front to contractor.

6. On Monday, Sept. 26, the contractor, and I went to the store and spoke with the Manager [Sondra].

7. I explained to the Manager what happened. First, she was rude, unethical, and have very poor communication skills. During our conversation, she threatened us to call security and removed us from the store [one of her employees was also present during the conversation]. The Manager refused to have the contractor speak although I said to the manager, I gave him permission to speak on my behalf.

The Manager agreed was a mistake from her employees for choosing and sending the wrong materials.

8. The manager told us that Sam’s Club will not refund such a huge sum of money.

9. I asked her what can be done…she said that we must remove all the materials and bring it to the store whether you have the boxes or not.

10. I asked her who is going to pay to remove the materials and return it to the store [ for me to do so, the contractor is asking for $3200.00] …plus who is going to replace my $900.00 that I paid for facing/\’

11. The manager only concern was for me to return the materials and will replace the correct materials…I showed her all the receipts.

12. For me to removed and return all the materials it will cost me about $3200+$150=$3350 plus $900 of my facing to be replaced [$3350 +$900=$4250.00].

13. To reinstall the correct material will cost me an additional $5600.00

Sir/Madam, I am not interested in taking this matter further but to resolve it at your level. I have all the receipts for all cost including payment to the contractor.

Let’s have a solution before that matter is taken to a next step.

Hope that some solution will be soon.

You can contact me by phone at [407] 761 7034 or email me at: jaichand.[protected]@gmail.com

Thank you.

Dr. Sewkarran

[407] 761 7034.

9/27/2022 at 12:00 noon. I was very disappointed yesterday when shipping at the Sam's store on 135th street. in Overland Park, KS. I was in a riding cart and I got into the line I knew would be long because it was lunch time and they were busy however I was hungry and decided to wait my turn in the line. I was telling the lady when I got to the window that I wanted 2 hot dog combos and and extra

hotdog. I always have my plus member card with me and never think twice about having more than a dollar or two in cash with me no matter where I go. The lady that was taking my order and saw the card in my hand ready to pay pointed to a sign on the lower part of her window that said CASH ONLY. The people behind had to leave the line also because they did not have cash to pay.

Besides not being able to eat I was embarrassed to have to wade through all the people in line to leave without being able to whip out cash to pay. I feel like that was Sam's Club and the card let me down. I am a senior 76 years handicapped and I do not carry much cash because I make a pretty good target for someone who want to take something away form a helpless person.

I think that a sign on the rail where you enter the cafe would be more helpful or a sign in the middle of the floor high enough for people to see that it is cash only then they don't have waste their time waiting in the line 20 minutes to get to the counter and not be able to get service. I will never ever eat there again.

Mamie Bailey Olathe, KS. member since 1995 .

I actually talked to 5 different credit card reps. I almost maxed out the card so I went ahead and paid it off. The person that handled the payment said it was all

Paid off and I could use it so I placed a charge on it that went thru. Then the nightmare started. I was contacted by the fraud services. I ok’d the charge. An hour later they stopped me from using it. So I called back and they said it was ok to use it. So I tried and i couldn’t use it again ! I was contacted by fraud services again ! Then they wanted me to do a video of myself and the card and more ! By this time I was getting really upset. I had spent most of the day talking to 5 different people that could barely speakEnglish ! I am ready to cancel this card and NEVER do business with them again. I auto pay the full amount always. This is ridiculous!

Sams Club

Store: Gaithersburg, MD

[protected]

Club Manager: Rosa Gibboney

RE: [protected] ASUS ZEN 14 $389.31 at 9:47, 9/28/2022

TC# [protected] 7

Good morning. Today I purchased a reduced-price ASUS ZEN laptop that was the display model – great price for the ZenBook. However, I was to come back later as a Luis needed to reset the laptop when he arrived at 1230.

When I arrived circa 1250. I was informed by Luis the laptop would not reset to factory settings and I needed to get a refund. Luis was evasive when asked whereabouts of laptop, as it was no longer on the floor, and quickly made himself scarce. His, and the young lady who assisted him, comportments were off.

Further alerting is that 20 minutes is not enough time to reset Microsoft Windows OS, let alone try it twice as Luis stated he had done. In short, this laptop after I purchased – which was a great deal – likely went to someone else and I was left with no product but was able to be refunded.

While I did not create an scene nor raise my voice, it was apparent I was being 'lied' to and that is not appreciated. Luis never offered to show me the laptop or attempt to 'try' again. All that level of customer service was gone - which further leads me to ascertain something on the interaction was off.

I have been a faithful Sam's customer since 1995, On Friday September 23rd, 2022 I was shopping at Sam's and discovered the bed I had looked at the previous week had been marked down to $100, I then took a ticket right up front and checked out, so I would not miss out on the bed. I was told there were 2 in stock, the one on the floor and one out back in a box, I said I would take the one in the box since that was easier. Fast forward 2.5 hr later when I had finished up the rest of my other shopping, to be told that they were off on the number of beds they had and that they needed to refund me my money and give me a gift card for the inconvenience, even though someone else had purchased the other bed after me I had to take the refund because I took the bed in the box. If I would of known there was only the floor display I would of gladly of taken that one. I came home to see if by chance it was available online at the discounted price and it was not. After discussing it at length with a number of people they feel the same way that I do and that bed should of been mine, and the person who purchased last should of been refunded. Still highly upset over the matter.

Capecodivor [protected]

As I am sitting here trying to find the words to describe what happened on Friday evening, September 23 at around 6PM at Sam's Club, 6361South Ave., Boardman, OH 44512 I still am in awe that it happened. The store was busy and there were lines at each station. We were in line behind a lady that had quite a bit of merchandise, then a clerk named Mary said she was going to open up for customers to come to her line. There was a couple that approached her register and there were no other people yet getting in a line at her register. We started to walk over to get into her line and she looked at us and said, "Oh, I'm closing after this customer." At that time we stepped back into the line we were in previously and all these other customers started getting in Mary's line and I kept looking at her and waiting for her to tell them she was closing, but she didn't. She kept taking customers and checking them out. The lady in front of us just looked at me and said, "She said she was closing but she just keeps taking customers." Mary would not make eye contact with us so I couldn't say anything to her without shouting and I didn't want to do that, so I stayed in the line we were in and my spouse went to see if he could talk to a manager. The whole time he was gone Mary just kept checking customers out and she would not look over at me. The lady that was in front of us and made the comment, just kept shaking her head in disbelief of what had acutally just happened. My spouse spoke to the manager and he only tried to make excuses for her behavior. He said maybe somebody told her to stay open, but why would someone tell her that if the register wasn't open and she had just opened it. They wouldn't tell her to close after taking one customer when there were alot of people waiting to check out and there wasn't any other employees around her. I watched her the whole time, she never even spoke to any other employees. I shop at this location often have never had an issue like this. I still can't believe that I am having to write this letter in this day and age as we are a black and white couple. My name is Connie Brothers and if you would like to get in touch with me, my email is [protected]@zoominternet.net. It is with regret that I have to write this letter.

Situation Timeline - US Veteran 501(c)3 non-profit donation request:

8/10 - visit Sam's Club in Bentonville, AR to request a donation for a Veteran weekend retreat taking place 9/23-9/25. Picked up request form from member services.

8/11 - dropped completed form, event flyer, business card with club manager Victoria. Request asked for $500-1000 for food, supplies, and American Flags. Victoria explained she could approve $200 for event but for more she would reach out to Corporate.

Last week of August - Called Sam's Club to ask about status of donation and was informed they had not decided on September's donations yet.

9/6 - visited Sam's Club Bentonville Member Services. Associate checked donation book and informed me that we were all set, she just wasn't sure if it was for $500-$1000 and was set for 9/21. I asked for next steps, and she said the day we come in to shop, just bring all the goods to member services for check out, and they would complete process there.

9/20 - day prior to shop date, president of non-profit stops by to let Sam's know we would be in to shop on 9/21 for event supplies. Informed donation was not signed off on yet and to call back. He called back afternoon of 9/20 and no managers were available to speak with and advised to call back 9/21 at 8am.

9/21 - non-profit President calls Club and speaks to 2 different associates that says they are awaiting sign off. I call at lunch time and was told no one was willing to sign off and no managers were available, and we should just come to Club. 4pm: we arrive at Club and after speaking to 2 associates, Victoria comes to talk to us. She says they are out of funds for September and Corporate also has no funds. She said she asked her manager if they could do $150-$200, but her manager said no, and her hands were tied. There was nothing she could do.

9/22 - 1 day before a 3-day event for US Military and Veterans, I am scrambling to try to provide groceries and supplies needed that were planned to be donated from Sam's Club in Bentonville. We are headed to Hot Springs, AR today to prepare for event and will likely need to purchase there.

I am very disappointed in lack of communication. If there are no funds, I expect to be told that in one of the times we've reached out or visited club, not 2 days prior to this event.

Sincerely,

Michelle w/ Vets Outdoors.

I ordered a sapphire and diamond ring from your website and with tax and everything it was approximately $304.00. It was sent by FedEx. I received it on Friday September 16, 2022 but I was not in my office so I did not open this box until the next day. The box was dirty and had tape over tape over tape around one end of this box. I opened the box and inside there was a plastic bag that had been torn open and nothing was inside, the ring was gone. I reported it stolen and I emailed and attached a police report, packing slip, pictures of the box and bag as I found them and the email address I sent this to was given to me when I called the number found on my packing slip. The email I sent this information to is: [protected]@samsclub.com. The Order number is: [protected]-001. Please contact me either email at: [protected]@hotmail.com or my phone number [protected]. Thank you, Dianne Renfroe

Greetings,

I made my first large purchase online from Sams's on Aug 17, 2022. I paid the delivery fee of 179.00.

1. The delivery service AIT called to confirm my delivery date and I received an email confirmation on "Your purchase from SAM'S CLUB is confirmed for delivery on Wednesday, September 7, 2022 between 11:00am and 3:00pm."

2. No one showed up and we waited at home ALL DAY and nothing.

3. September 8th - I called AIT to get a status. The representative stated they could not reach the driver and they would call back.

4. September 9th - Called AIT - Same thing and stated they would contact us with an update.

5. September 10th No Update

6. We Called Sames customer service and used Chat to try and get a status and there was no update over the next several days.

7. Sept 17th - I used chat and asked for a copy of our conversation.

"Anna: I completely understand your concern, no worries, we will find a solution for this, I'm calling the carrier to see if we can have more information, allow me a moment please

Christina Hoyt: Thank you.

Anna: Thanks for waiting, I'm not having any response from the carrier, no worries, I will escalate your case to our back-office team, they will be checking the details of your order and provide you with a resolution.

Anna: Would you like to be contacted by email or phone number?

Christina Hoyt: email - please. What is the SLA for an update?

Anna: The reference number for your case will be [protected]"

8. Sept 19th - phoned Sams for an update and they could not reach the carrier said it would be 3 - 5 days.

9. On Sept 20th I called Sam again in hopes the carrier could be reached. They stated the order would be arriving in 3-5 business days. Then I get an email right after we hung up.

"Please contact us at [protected] to schedule the delivery

of your SAM'S CLUB order. Thank you.

Should you require immediate assistance during the hours of 7:00am to 8:00pm CST, please call our customer service representatives at [protected]."

10 I literally just got off the phone with Sam

I am beyond frustrated.

Their delivery service provided a delivery date and window. When the delivery date was missed this is where both Sams and the delivery service dropped the ball.

There was only 1 communication from Sams mentioning the delay via email. When that delay window was missed again, nothing was communicated to me and I had to call the club again, and again because each time they either could not reach the delivery service and had to get back to me. I just got of the phone with there support and I asked for a recap of our conversation and they sent me this

"Please contact us at [protected] to schedule the delivery

of your SAM'S CLUB order. Thank you.

Should you require immediate assistance during the hours of 7:00am to 8:00pm CST, please call our customer service representatives at [protected]."

I am beyond frustrated with the customer service, and lack of information or follow-up. I have been tossed around in circles with no resolution or product.

I phoned 12 times to find out if the Winston-Salem store had a certain product and its price. The first two calls no on answered. The 3rd time I got thru and made my request only to be hung up on. I called 4 more times without getting anyone to answer. On my 8th attempt I got thru only to be hung up on again. On my next 4 attempts no one answered the Customer Services line. On the 13th attempt I finally got thru and asked for a manager. The same person who hung up on me twice wanted to know why. I told that person that I wished to file complaint. She asked if I was the one who called earlier. I said yes and that I wanted to inform the manger about all these attempted calls. At this point I got the information I needed. This all occurred on 9/19/22 between 2 and 2:53 PM EST. I was in the same that morning to get 4 new tires and to replace my missing Member’s Plus Card. The Customer Service representative then was professional, kind, and extremely helpful. What a difference a few made with different employees.

You sell this and promise free shipping. But when I want an item shipped. You raise the price because it’s coming from the warehouse. Based on this method YOU NEVER HAVE TO SHIP ANYTHING FREE. Just say it’s coming from the warehouse. The item I am trying to buy is Fenton 75 inch console [protected] $499. Free shipping but the price changes to $699. In my estimate that’s $200 shipping charge

Paid for a Sam’s Club plus membership with my debit card. When I try to buy something online it tells me that my card is not valid. That debit card is valid everywhere in the United States I have no problem buying anything except SAMS. But everyone I’ve talked to from SAMS, Gives me all kinds of excuses telling me that there’s something wrong with my debit card that there’s something wrong with what I put in the information. They will not take any kind of responsibility and they won’t give me my money back for +card. $110.00

Today my husband and I joined Sam's Club in Augusta. We were pleased with prices but my complaint is we purchase cooked ribs. They were dry and VERY salty. We live bout 40 miles from Augusta so should we freeze them and return them on our next shopping visit.? Also, I passed on the $20 mums as they needed watering and some blooms very dry. I realize these are hard times for having enough employees, however, I am very cautious with my spending and rarely have a return . How can this $14+ be rectified? Thanks, Glenda Haime

i have fraud cases pending ref number [protected] n [protected]

They were filed wed sept 7 my bank accounts r all locked up i cant get any money. i call everyday all i get is its in progress. please when is this going to be done all i keep getting is in progress I need to get into my bank acct

Could someone please call me or email me

[protected]

[protected]@aol.com