Sam's Club
Reviews and Complaints

On November 01 I place order to sams club in the amount of $57.90. On November 03 &04 did received email that my order was delivered in two shipments but I never received any of them. On November 04 I chat with costumer rep who told me that they will check and get back to me with 24 to 36 hours. Never get any respond so on November 10 I call, was told they will get back to me next day, never hear from them again, never received respond over emails or text.

Sam's Club: Your Order N° #3187532 is now READY!

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I want these unwanted unasked for spam E-mails to stop! I have now forwarded this to the Mn Attorney General's office and the Mn Secretary of State to seek leagl action for harassment!

On November 5, 2022 we ordered a Fenton Console that was on sale

with the November Savings Event for $499.00. saving $200.00. It was delivered today 11/10/22 and it was damaged so we refused it. We called right away to see when a replacement would be delivered and were told that the November Savings event is over and we would be charged the $699.00.

Order No. [protected]

On 11/10/22 my daughter and I went to Sam's in Dickson City to do some shopping for her first apartment. Was planning to purchase several items, ie. pots and pans set, vacuum, coffee maker, futon, along with several other supplies. It was 9:45 when we arrived and was met by a door greeter asking me for my card. I presented my card but the associate stated I was not a plus member and couldn't shop until 10am. I stated I was unaware of the specific hours for different cards and asked if I could still shop since it was so close to 10am. The associate told me no. Since your company did not want my money vs. being 15 minutes early, I went to a nearby competitor( Target) for my shopping needs and spent over $800 for my daughters apt. Personally, I will never shop in a Sam's or Walmart again. If you didn't want me to spend money in your establishment today, I will go elsewhere.

On October 31st I went shopping at Sam's Club in Kannapolis, North Carolina. One of the things I enjoy about this club is the rotisserie chicken that is sold near the meat department in the back of the store. I am not the only customer who appreciates this feature. On this particular day, I went back to the warming shelves where the chicken is normally available only to find there was nothing there. (I could see two machines with numerous chickens, rotating, cooking.) However, there were other customers waiting around the area. When a young lady employee appeared, I said, "Excuse me, can you tell me when the chickens will be ready?" The woman did not answer, merely stared at me, and began throwing cooked chickens onto the shelves of the warmer from some place behind the counter. The chickens were time stamped as having come from the oven at 10:20 am. I checked my watch and noted it was then 11:52 am. I think the store probably lost several sales of the popular item during the time lapse of an hour and 32 minutes. Since chicken is a perishable food, I am also concerned about the condition of the chicken when it was put up for sale. I realize this particular store is low on staff, but apparently someone was able to remove the chickens at 10:20 from the rotisserie. An hour and 32 minutes is too long to have the cooked chickens sitting on a shelf unseen, particularly as all of this occurred within a very small space where it required very little time to transfer the chickens to a place where the customers could access them. I would appreciate anything you can do to remedy this problem.

I believe companies are liable to standing by word of advertisement, per FTC laws.

There is currently a price discretion with this product as advertised for a $3.00

Instant Savings [offer ends November 23,2022] for Online or Store Pick-up and local Store (8480 US Hwy 64, Bartlett, TN 38133) taken today November 07, 2022.

Note: This item is in stock, despite the "Out of Stock" claim.

There apparently is a misprinted advertised price on the official Sam's Club website (Instant Savings) and the price posted in my local store.

The manager of my store witnessed the $9.98 advertised price and suggested the Instant Savings Price $9.98 price would adjust at checkout, but it didn't.

My contact information is: Jackie White [protected] cell / 9121 Tefall Cv E., Cordova, TN 38016

November 7,2022 8:30AM

First off the organization that I serve has been with Sam's since 1993 - we have been a loyal customer for all these years.

This morning I went into Sam's to pickup supplies for a lunch we were serving for about 50 people - I pickup a case of 30 cupcakes - iced at the cost of around $20 along with other stuff - and I went to the car - and pickup the container of cupcakes - which folded in the middle and they went all over the side of my car, me and the ground. Needless to say I was mess, shoes, shirt and pants -I had other customers offer to stop and help - but what made me angry was the Sam's guy came out to the carts and I told him that container was flemsy - and he just looked got his carts from that side went around and got the carts from the otherside, never said one thing, never offered to help just pushed his carts back toward the store. I gathered my cupcake mash up(cause that is what it was now) - and got to where I was going - so I called the store - after 60 rings - this woman answered - I told her my story and her respsonse was -"Well what do you want to do about it?" I will be honest I was irrate and I told her that I was ticked and that it was not very customer service , she said we will talk to him and hung up.

I'll be honest - I have never had such shoddy customer service - from a large corporate store.

If Costco was closer I might would consider going! So that being said - I am through!

11/4/2022 Went to Store 3:35pm. no shopping carts in the store. 2 Electric Scooters both labeled out of order.

I am physically handicapped. I walked into the store and there were carts.

I went to the customer service desk and asked where the carts were. I was told that they fired the person doing it and there were no carts available. I asked about the electric scooters and was told that they had three and none were available.

I asked if would be possible for someone to go out to the parking lot and bring one in for me and was told that was not her job and there was no one to help.

I have been a member for over 15 years. I had to turn around and go back to my car and go home.

I am quite annoyed. I pay for a membership and can't get a cart. My membership expires I believe in Dec., and I am seriously thinking of dropping it and just stick with Costco and BJ's

I placed order for this item on 10.10.22. The item was processed for order and supposed to be delivered on 10.13.22. I never received the delivery of it. I contacted Sam's Club online chat for many times and working with them for last 12 days or more. They are just sending me emails that back office is working on it. No one is working anything and just sending emails to me.

This is ridicuous as I ordered this item for my grand son's birthday and they did not deliver it on time neither they care to deliver it yet. I tried to call few times at [protected] and the customer service person is answering the phone from home and informing me that they are doing some maintenance so call them back after couple of hours.

What a great service from Sam's Club! I am Sam's club member for more than 20 years and I might be giving up the membership soon as there is worst customer services. Ther is incident #[protected], Hopefully someone from supervisor or managers office will call me ASAP. Call me at [protected].

Jayesh Mehta

When I was approved for my credit card I was issued $600 credit limit, I noticed my credit was reduced by $100 after making months of on time payments. I called customer service and was rudely told they could not tell me why the limit was reduced and I should wait for a letter! Canceled account and will no longer do business with Sam's. Going to tell everyone to go to Costco! Terrible customer service, and what a way to treat customers that shop weekly!

Just received a FedEx delivery of S.Pellegrino variety pack. One box arrived fine. The second was soaked due to a busted can. It was totally soaked and moldy. I believe it must have been packed wet given the stench and mold which had formed on the individual boxes and some of the cans. I have photos of the mildly boxes and cans. The smell could make anyone cringe.

On 8/2/22 I shopped at store 6452 and spent 45.68 which was mostly my $45 promo gift for signing up. I later found that one of the yoga pants was defective with a seam unsewed. On 9/27 I entered same store to return or exchange. Betty was helpful and offered a refund so that I didn't have to stand in line again at the service desk. I then shopped and purchased the same item without defects. When I saw my credit card statement, I was refunded only .45 cents. The item was $9.98 I again returned to the store today 10/13/22 and asked customer service to make it right. Today I spoke with Lolita who explained she could not refund my purchase since it had been "free". I told her it wasn't explained at the time of return/exchange that I would not be refunded. The original customer service agent attempted to do the right thing by refunding. Lilly the store manager was called over and also said that she would not refund the item. Nor would she credit when I asked. Both Lilly and Lolita were very brusque when I continued to ask how they could sell a defective item and not make it right. I couldn't understand their logic. Had I purchased $45 of meat and found it to be rotten when I brought it home, would I be out the $45 promo also? I kept my two receipts and as I turned to leave with the original receipt from 8/2 they yelled at me loudly that I couldn't leave with "their" receipt. I returned "their" receipt to avoid further harassment.

The month of October 2022, at 1:30 PM no cooked Broiled chicken available

for purchase in Sam's Club West Palmdale CA.

Look at the image attached, almost 2:PM, a lot of people are waiting for cooked chicken, but management does not care to see this long line of people.

Also, the chicken is not fully cooked and other times burned.

Other Sam's Club close by they have chicken by 11:AM ready so no waiting in line.

Hi my name is Dana Sanchez,

I'm reaching out regarding two gallons of milk i purchased from Sams Club Store Number #8248 Address 9461 Webb Chapel Rd Dallas Tx 75220. I poured a bottle of milk for my son last night around 9pm and the milk looked perfectly fine but this morning my son woke up throwing up milk and I went to go check the milk to make sure it wasnt expired but the date was fine oct 23 was stated on the gallon but when i began pouring out the milk it was very thick and chunky at the bottom and i checked the second gallon and it was just the same. I would like for you guys to do an investigation to make sure this isn't a continuous problem and would like to be reimbursed for my money and scare i had this morning especially since my son is autistic and can't communicate with me very well, so it was hard to really pinpoint why he was feeling sick.

Contact information-

Cell [protected]

Email [protected]@gmail.com

Purchased the above product at your Jeffersontown Kentucky location. I had purchased another product that I was highly satisfied with but your buyers apparently dropped it and replaced with the Don Lee Farms brand, huge mistake. That product has an inferior taste and an after taste that lasts for quite a while. The box comes apart and the plastic bag won’t reseal. I had purchased Quick ‘N Eat brand, Fully Cooked Angus Choice beef Pattie’s for years and they were great. Please restock these. I won’t be buying the Don Lee brand ever again. I’ll either get from Costco or order online. Thank you, Cleo Eleson. [protected]@att.net

You send out E-mails and on almost every web page you go to you see your ads for product.

Like your Hefty 18-Gallon MAX PRO Storage Tote, Alloy Gray, and

Plano 2-Pack Sportsmans Trunk Combo, and other.

But you get to your local store site to order some of them this is what you see,

We're sorry, this item is not available in your selected club

Your local store does not have it, you cannot even order them from another store even if it's at a store with in 50 miles of your local store. if you have internet ad you should be able to order items and have them shipped to you no matter if your local store, has it or not.

Package Chicken thighs-$1.28 weighed on the package of 5.93 pounds. When unpackaged the chicken weighed 5 lbs even. Extrapolate-.93 pounds less than charged. Purchased at Sam's Pineville store. Package # P 18873. We find this totally unacceptable and blatant cheating on weight. We will no longer purchase packaged meat at Sam's. UPC # [protected].

We have been Sam's Member since 2007.

Oct. 7, 2022, for 2 weeks now, cooked chicken not ready it's already 1:30PM,

Meat Dept. always goofing around.

Today, long line in cashier, because all cashiers are so slow, one of them is using her cell while working. Group of ladies' managers just gossiping instead of helping the long line.

Need Sam's Club headquarters mgt. team have a surprise inspection of this store branch asap. Really Bad!

Just play back the security camera recording for Oct. 7, 2022, 12-2:PM and you will see the reality.