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Sam's Club Complaints 977

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12:46 pm EDT
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Sam's Club Headlight Restore damage to Passenger side headlight

We had our headlights on our 2005 Acura TL restored at CLUB306254, 16701 94TH AVE N, MAPLE GROVE, MN 55311 on [protected]:23 PM. Invoice Number [protected]. Technician Adama 3033.

Two individuals worked on the restore lights. One on the front left driver side of our car who knew what he was doing and another on the front right passenger side of car.

Recently we noticed that our left front restored light had acid or something left on it and moisture collected inside of the lens. I attached photos of the botched up job the one individual did on the front right passenger side of car, and the other driver side that was done properly.

Just a opinion that the individual that botched up the passenger side didn't know what he was doing and damaged the entire light lens with acid. The other individual did the job properly and looks good no damage.

Desired outcome: Cost for headlight and repair: Headlight without bulb $286.99. Cost to install $240.00. Asking for damages done be authorized payment to us . Thankyou for your interest to satisfy our deserved request.

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5:16 pm EDT

Sam's Club Employee

Today I went into Sam's club and was help by an associate while checking out due to my large cart. When I went to the exit door to have my receipt checked the employee was very rude. She started to yell at me that I did not scan both packs of chicken, but only scanned one pack twice and there was a price difference of $2. I told her an associate had done the scanning for me and she told me there was no way. She then told me with attitude to go to the customer service area and threw her arm in the air pointing in a direction. I kindly asked her if she could open the rope so I could turn around and go there to fix the issue. She then again with attitude yelled at me no. When I got to the customer service desk I told the lady there what happened and she was very apologetic and helpful. I spent nearly $700 during this trip and come here weekly for my grocery shopping for my home and office. This older lady who was checking the receipts today was so rude and it honestly ruined my experience. I am a loyal customer and feel as though issues like this should be handled without attitude or yelling.

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4:08 pm EDT

Sam's Club Simpson Pressure Washer MS61001-S

I purchased the power washer on line from Sam's on 7/2019. Since it was late in the year, I had no reason to use the power washer.

So the next and only time I used the unit was to clean my Toro mower. At that time I shut it down for the winter. The next time I tried the power washer was this June, and the unit failed to work. I was told by the manufacturer that the pump was only guaranteed for 1 Year. I was told that one of their service department near me was Northern Tool in Asheville, NC. I took the unit over there and was told by the service rep. that they didn't work on that model

, because of the type of pump that is on the model that I purchased from you. I have been turned down on any help with any help on the warrantee, I'm asking for some help from Sam's Club. I noticed that that Model is still being sold in the local Sam's. I just want to let your company know that if that is the kind of product that you sell and the manufacturer is not willing to work with a customer any better than this, you should take a hard look at removing their product from your stores. Thanking you in advance for any help you can give me. Again I used this one and only one time. Tom Macon [protected]

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2:10 pm EDT

Sam's Club Billing department not good and app have technical issues

Billing department not good and app have technical issues and in store customer service computer don't match to online statement

Don't think they under the different between cash advances and cash rewards

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9:16 am EDT
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Sam's Club Optical Department

I went to the optical department at Sam's Club in Corpus Christi. They were very friendly and I picked out a pair of frames. When I got the new glasses back they were not correct. I took them back in, they checked them with their machine and said "no, these are correct, you need to go back to your eye doctor, he must have made the mistake." I went back to my eye doctor, he re-checked my glasses and my eyes and said that the glasses were not the prescription he wrote and that Sam's had got it wrong. I sent back to Sam's again and they continued to insist that it was the eye doctor's fault. I went to a separate eye doctor and she said the same thing, Sam's got it wrong. I tried to call Sam's corporate offices, this was a nightmare! It took numerous calls, getting transferred to dead-ends, waiting on hold forever etc. I finally got the "right" person who took my info and said I would be hearing from Sam's via email to resolve this issue. That was a month ago and I have heard nothing. Now I have a pair of glasses that are useless because I can't see out of them at all. I will have to pay out of pocket at a different optical place if I want to actually be able to utilize the glasses. You would think that Sam's would want to know if their machine was not reading the prescriptions correctly and that the glasses they made were wrong! I will never go to Sam's for glasses again and will tell others the same. I may not re-new my membership, I feel unheard and ripped off.

Desired outcome: My insurance should have been reimbursed so that I could get new lenses somewhere else.

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11:42 am EDT

Sam's Club Open bag of smartfood popcorn in my last order

On my last order a bag of smartfood white cheddar popcorn was open and spilled out during shipment .

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7:13 am EDT

Sam's Club Terrible Service at Sam's Club Pick and Pull

I ordered several items from Sam's Club Online for pick up outside at my car

I never got an alert on my phone that order was ready

I called after the scheduled ready time and it took me 10 minutes to get through in order to be told that it was a computer error and that my order was ready and they would be out as soon as i arrive

I waited 15 minutes calling several times and they told me they would be right out

I tried to call to ask to speak tp the Manager and i was put on Hold for 5 minutes

I finally received a message that my order was ready for pick up after i picked up my order

this happened at Waukesha, WI Sam's Club at about 4:30 PM on 5/23/22

Desired outcome: I would like to be acknowledged as a customerBad service is not OK

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8:16 pm EDT
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Sam's Club Not the same price

We looked at a generator on sams web site it was $499.98, we went to get it and it was $579.98.We called the manager he said that $499.98 was pick up price and i could order it and come back in 4 hours and pay $499.98. I told hime i was here and could take it but was still told i needed to wait 4 hours to get the $499.98.we also needed a bed frame web site was $44.98 at the store it was $44.98 how am i supposed to know what is cheaper if i order and wait 4 hours.I went ahead and got the generator but feel sams should give me the same price that is on the web .They need to tell the price difference if there is one.thank you

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7:47 pm EDT

Sam's Club Wrongful termination

Found out I was pregnant stopped my medication for my PTSD and went to work as normal and over reacted and had a panic attack and walked off the job... I had no attendance point write ups nothing and I was terminated. I was a a cake Decorator for two years... I even always helped other employees if I could stayed over my time when needed... I applied again to work back in bakery like 6 months after and got an interview and they still wouldn't bring me back.. I'm a hard worker and companies shouldn't be throwing out good workers like their trash and this company definitely does just that they do not care about their employees then I tried getting unemployment and it was denied...

Desired outcome: None they didn't want to make it right.... And are still struggling to keep up with cake orders because they can't find employees who will stay.... give me my job back would be the solution but we know that isn't going to happen.

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1:13 pm EDT
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Sam's Club Never able to log into my credit card account

I get an email stating my monthly payment is ready to review and I can NEVER get logged into my account. I click the log in button and takes me to samsclub.syf.com/accounts/login and all I ever get is a blank screen. I go into my sams.com account and try and log in that way and I get the same blank screen. This does not happen with my other syf accounts. Only Sam's. What is the deal? This is very disappointing.

Desired outcome: To get a better solution to the website

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1:20 pm EDT
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Sam's Club New Purchase Policies for Gift Cards

We are a business and have been purchasing needed gift cards with our business credit card. We were told recently that the policy has changed. We can no longer purchase gift cards with our credit card. We must use a debit card, which is not safe, or a Sam's Club credit card, which we do not want.

This is horrible business practice. There should be a little more versatility for business owners shopping at Sam's Club.

Desired outcome: There needs to be a better way to keep theft down than making it harder for your good customers.

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9:48 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I was in Sam's Club on Tuesday May 17, 2022, at approximately 10:15 am SAM's 8050 North 124th ST. Milwaukee, WI 53224 with my sister, we selected our items one of which was a member's mark garbage bags the top of the box was ripped open I thought I can ask the manager if he can lower the price as he did approximately two weeks ago on some garbage...

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11:18 am EDT

Sam's Club Plus membership

I paid for a plus membership so that I can shop before work hours for my office supplies on my way into work. Now you have done away with special hours for plus membership, thus making the cost I pay extra for the plus membership a scam! You owe the difference back for the cost between standard and plus, seeing that I am having to shop after work on my own time with everyone else!

Sincerely

Tonya N, operations manager

Desired outcome: Refund of my plus membership

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7:43 am EDT
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Sam's Club Resin Urn planter

I purchased 2 resin urn planters in summer 2021 from Sam’s Club, Boardman OH, with the guarantee they would withstand the winter weather and they have cracked from the inside out. They were $59.98 each

From Sam’s club website:

The weather-proof and ultra-tough construction allows you to enjoy your planter all year long with very little winter preparation. The UV inhibitors within the resin allows for a long-lasting fade-free performance.

Desired outcome: I would like a refund!

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4:35 pm EDT

Sam's Club Alcohol sales policy

On May 15, 2022, at approximately 1230 hours, my wife (49 years of age) and I (51 years of age) was assisted in the self checkout line by a not so friendly employee at the sams club in Slidell Louisiana. We were told that both of us needed to provide an ID to purchase a 24 pack of Mikes alcohol drinks. I produced my drivers license, but my wife didn’t have her drivers license on her at the time. We were very rudely denied the right to purchase this item. Insane policy! Very upset with sams club!

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5:09 pm EDT

Sam's Club MAY.11.2022 13:[protected] Sam's Club 12205 west rd. houston, TX 77065. [protected]

Complaint against sam's club 12205 west rd. Houston, tx 77065 store manager. Music played in the store "too loud, and lousy, bad taste". Store manager said loudness and music is decided by the home office. Was given walmart 1800... To tell or complain.

Desired outcome: DO NOT PLAY MUSIC LOUDLY. PLAY INSTRUMENTAL MUSIC.

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8:23 pm EDT
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Sam's Club Eyeglass frames defective

Purchased eyeglass frames October 2021.

09May2022 eyeglass frames no longer hold lens.

Currently within one year warranty period from date of purchase.

Sam's Club Vision states warranty period starts from the date of the lens prescription.

Lens prescription dates from April 2021, thus they state frames are out of warranty period.

Desired outcome: Eyeglass frames that hold the lens in place.

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8:21 am EDT
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Sam's Club in general shopping experience

I have been shopping at SAMS for many years and I spend at least $400.00 month shopping there. I upgraded to Sams plus card probably five to six years ago. I do not shop much at the one off Sheridan because of an incident there doing Christmas years ago. I filled out a survey but was never contacted about it. So I started shopping at the large store off of Highway 75. On Friday May 6, 2022 I did my regular shopping there and took every item out of the basket and put them on top where each item could be scanned including the case of Dr Pepper in the blue container. The cashier politely went to the rear and took the Dr Pepper off top and put it in the basket. I asked her why did she move it. She rang every item up and I was ready to go and I said thank you. The lines was getting longer and there was a couple behind me that did see her remove the Dr Pepper. As I was heading to check out the lady was going though items and stated that I did not pay for an item which I thought she was talking about the listerine which I always purchase two. Then she stated that it was the Dr Pepper which I said I paid for everything. She stated that I could not leave the store. The lines on both sides was getting very long for people wanting to leave.So after a few minutes she called a person over. I did not get his name he was nice about it and I had to turn my basket around and he checked me out himself. The lady stated that I needed to go back though the line again before he came over and I asked the lady was she profiling me and she stated these words hell no. This was such an embarrassing situation. I will be paying my account off and get me a Cosco membership because I felt they was accusing me of stealing because of people not doing their jobs correctly.

There was no cause for this to had happened and when you have every thing out the basket and the cashier has to scan every item how is a person to steal anything as you go through the line.

Desired outcome: The gentleman that checked me out on the end was AFRO AMERICAN.

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2:03 pm EDT

Sam's Club Bait and switch is against the law

Item [protected] clearly advertised for $59.81 not $149.91.

Spoke to rude cust serv and got hung up on. Nice.

Dr. Terence Crowley

[protected]

Call me if you get up any guts.

https://www.samsclub.com/p/lakeside-bungalow-kidkraft-playhouse/prod24761624?source=ifpla&itemNumber=980348341&CAWELAID=730010300002738405&pid=ps_acq_Bing_PLA_409569559&wl0=e&wl1=o&wl2=c&wl3=&wl4=pla-4580153134418728&wl5=&wl6=&wl7=&wl9=&wl10=31257&wl11=Online&wl12=980348341&wl13=&wl15=1224856183219392&wl16=&wl17=&wl18=&wl19=&wl20=&wl23=4580153134418728&msclkid=af47ed5674bd176b385d8f273e3ee05f

Desired outcome: $59.81

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5:39 pm EDT
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Sam's Club Backyard discovery skyfort2

i ordered this product on the 25th of Feb. the item was lost and every time i called I was told they(customer service) had to send a message back to escalation. I was never contacted. Then they cancelled my order after a month without telling me ,when i called and asked why they said it was a mistake. so I was charged again and the product was missing again. over 2 months no one called back and when I called they said they would get back to me.Mid April, 2 guys showed up, it was snowing they dropped off 4 boxes and saiud that was everything. Yesterday I hired two carpenters to put it together, they finished today 5/1/2022. They were asking for the slide I said its in the boxes. It was not, I paid them $900. When I called Sams they said someone would call me back.

This has been the absolute worst experience, My daughter died last year, I'm raising my 3 grandkids and the 6 year old was so excited for this to be built and theres no slide. I just broke down in tears. You people are so unprofessional, heartless money grubbing jerks

Susan Oneil

Desired outcome: To be reinbursed for the slide, it's $259.00 i can order it from amazon and have it in 3 days, I think that's the least you can do.

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About Sam's Club

Screenshot Sam's Club
Sam's Club is a membership-based retail warehouse club that offers a wide range of products and services to its members. The company was founded in 1983 and is a subsidiary of Walmart Inc. Sam's Club operates over 600 locations across the United States and Puerto Rico, making it one of the largest warehouse clubs in the country.

At Sam's Club, members can find a vast selection of products, including groceries, electronics, furniture, appliances, clothing, and more. The company offers both in-store and online shopping options, allowing members to shop from the comfort of their own homes or visit one of the many physical locations.

One of the key benefits of being a Sam's Club member is the savings that come with membership. Members can take advantage of exclusive discounts and deals on a wide range of products, as well as access to Sam's Club's private label brands, which offer high-quality products at a lower price point.

In addition to its retail offerings, Sam's Club also provides a range of services to its members, including pharmacy services, optical services, tire and battery services, and more. Members can also take advantage of Sam's Club's travel services, which offer discounts on hotels, rental cars, and vacation packages.

Overall, Sam's Club is a one-stop-shop for members looking for a wide range of products and services at a great value. With its extensive selection of products, exclusive discounts, and convenient shopping options, it's no wonder why millions of people choose to be Sam's Club members.
How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

Overview of Sam's Club complaint handling

Sam's Club reviews first appeared on Complaints Board on Sep 8, 2006. The latest review Scan & Go Offers was posted on Dec 21, 2024. The latest complaint Disney's coronado springs resort : water view (nd) - room + theme park ticket was resolved on Jan 05, 2023. Sam's Club has an average consumer rating of 1 stars from 992 reviews. Sam's Club has resolved 100 complaints.
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  1. Sam's Club Contacts

  2. Sam's Club phone numbers
    +1 (888) 746-7726
    +1 (888) 746-7726
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    +1 (479) 273-4000
    +1 (479) 273-4000
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    +1 (479) 621-5537
    +1 (479) 621-5537
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    +1 (479) 277-8657
    +1 (479) 277-8657
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    +1 (479) 369-9989
    +1 (479) 369-9989
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  3. Sam's Club emails
  4. Sam's Club address
    Privacy Office, MS #0160, 702 SW 8th Street, Bentonville, Maryland, 72716-0160, United States
  5. Sam's Club social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 23, 2024
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