Sam's Club
Reviews and Complaints

I purchased the power washer on line from Sam's on 7/2019. Since it was late in the year, I had no reason to use the power washer.

So the next and only time I used the unit was to clean my Toro mower. At that time I shut it down for the winter. The next time I tried the power washer was this June, and the unit failed to work. I was told by the manufacturer that the pump was only guaranteed for 1 Year. I was told that one of their service department near me was Northern Tool in Asheville, NC. I took the unit over there and was told by the service rep. that they didn't work on that model

, because of the type of pump that is on the model that I purchased from you. I have been turned down on any help with any help on the warrantee, I'm asking for some help from Sam's Club. I noticed that that Model is still being sold in the local Sam's. I just want to let your company know that if that is the kind of product that you sell and the manufacturer is not willing to work with a customer any better than this, you should take a hard look at removing their product from your stores. Thanking you in advance for any help you can give me. Again I used this one and only one time. Tom Macon [protected]

Billing department not good and app have technical issues and in store customer service computer don't match to online statement

Don't think they under the different between cash advances and cash rewards

I went to the optical department at Sam's Club in Corpus Christi. They were very friendly and I picked out a pair of frames. When I got the new glasses back they were not correct. I took them back in, they checked them with their machine and said "no, these are correct, you need to go back to your eye doctor, he must have made the mistake." I went back to my eye doctor, he re-checked my glasses and my eyes and said that the glasses were not the prescription he wrote and that Sam's had got it wrong. I sent back to Sam's again and they continued to insist that it was the eye doctor's fault. I went to a separate eye doctor and she said the same thing, Sam's got it wrong. I tried to call Sam's corporate offices, this was a nightmare! It took numerous calls, getting transferred to dead-ends, waiting on hold forever etc. I finally got the "right" person who took my info and said I would be hearing from Sam's via email to resolve this issue. That was a month ago and I have heard nothing. Now I have a pair of glasses that are useless because I can't see out of them at all. I will have to pay out of pocket at a different optical place if I want to actually be able to utilize the glasses. You would think that Sam's would want to know if their machine was not reading the prescriptions correctly and that the glasses they made were wrong! I will never go to Sam's for glasses again and will tell others the same. I may not re-new my membership, I feel unheard and ripped off.

On my last order a bag of smartfood white cheddar popcorn was open and spilled out during shipment .

I ordered several items from Sam's Club Online for pick up outside at my car

I never got an alert on my phone that order was ready

I called after the scheduled ready time and it took me 10 minutes to get through in order to be told that it was a computer error and that my order was ready and they would be out as soon as i arrive

I waited 15 minutes calling several times and they told me they would be right out

I tried to call to ask to speak tp the Manager and i was put on Hold for 5 minutes

I finally received a message that my order was ready for pick up after i picked up my order

this happened at Waukesha, WI Sam's Club at about 4:30 PM on 5/23/22

We looked at a generator on sams web site it was $499.98, we went to get it and it was $579.98.We called the manager he said that $499.98 was pick up price and i could order it and come back in 4 hours and pay $499.98. I told hime i was here and could take it but was still told i needed to wait 4 hours to get the $499.98.we also needed a bed frame web site was $44.98 at the store it was $44.98 how am i supposed to know what is cheaper if i order and wait 4 hours.I went ahead and got the generator but feel sams should give me the same price that is on the web .They need to tell the price difference if there is one.thank you

Found out I was pregnant stopped my medication for my PTSD and went to work as normal and over reacted and had a panic attack and walked off the job... I had no attendance point write ups nothing and I was terminated. I was a a cake Decorator for two years... I even always helped other employees if I could stayed over my time when needed... I applied again to work back in bakery like 6 months after and got an interview and they still wouldn't bring me back.. I'm a hard worker and companies shouldn't be throwing out good workers like their trash and this company definitely does just that they do not care about their employees then I tried getting unemployment and it was denied...

I get an email stating my monthly payment is ready to review and I can NEVER get logged into my account. I click the log in button and takes me to samsclub.syf.com/accounts/login and all I ever get is a blank screen. I go into my sams.com account and try and log in that way and I get the same blank screen. This does not happen with my other syf accounts. Only Sam's. What is the deal? This is very disappointing.

We are a business and have been purchasing needed gift cards with our business credit card. We were told recently that the policy has changed. We can no longer purchase gift cards with our credit card. We must use a debit card, which is not safe, or a Sam's Club credit card, which we do not want.

This is horrible business practice. There should be a little more versatility for business owners shopping at Sam's Club.

I paid for a plus membership so that I can shop before work hours for my office supplies on my way into work. Now you have done away with special hours for plus membership, thus making the cost I pay extra for the plus membership a scam! You owe the difference back for the cost between standard and plus, seeing that I am having to shop after work on my own time with everyone else!

Sincerely

Tonya N, operations manager

I purchased 2 resin urn planters in summer 2021 from Sam’s Club, Boardman OH, with the guarantee they would withstand the winter weather and they have cracked from the inside out. They were $59.98 each

From Sam’s club website:

The weather-proof and ultra-tough construction allows you to enjoy your planter all year long with very little winter preparation. The UV inhibitors within the resin allows for a long-lasting fade-free performance.

On May 15, 2022, at approximately 1230 hours, my wife (49 years of age) and I (51 years of age) was assisted in the self checkout line by a not so friendly employee at the sams club in Slidell Louisiana. We were told that both of us needed to provide an ID to purchase a 24 pack of Mikes alcohol drinks. I produced my drivers license, but my wife didn’t have her drivers license on her at the time. We were very rudely denied the right to purchase this item. Insane policy! Very upset with sams club!

Complaint against sam's club 12205 west rd. Houston, tx 77065 store manager. Music played in the store "too loud, and lousy, bad taste". Store manager said loudness and music is decided by the home office. Was given walmart 1800... To tell or complain.

Purchased eyeglass frames October 2021.

09May2022 eyeglass frames no longer hold lens.

Currently within one year warranty period from date of purchase.

Sam's Club Vision states warranty period starts from the date of the lens prescription.

Lens prescription dates from April 2021, thus they state frames are out of warranty period.

I have been shopping at SAMS for many years and I spend at least $400.00 month shopping there. I upgraded to Sams plus card probably five to six years ago. I do not shop much at the one off Sheridan because of an incident there doing Christmas years ago. I filled out a survey but was never contacted about it. So I started shopping at the large store off of Highway 75. On Friday May 6, 2022 I did my regular shopping there and took every item out of the basket and put them on top where each item could be scanned including the case of Dr Pepper in the blue container. The cashier politely went to the rear and took the Dr Pepper off top and put it in the basket. I asked her why did she move it. She rang every item up and I was ready to go and I said thank you. The lines was getting longer and there was a couple behind me that did see her remove the Dr Pepper. As I was heading to check out the lady was going though items and stated that I did not pay for an item which I thought she was talking about the listerine which I always purchase two. Then she stated that it was the Dr Pepper which I said I paid for everything. She stated that I could not leave the store. The lines on both sides was getting very long for people wanting to leave.So after a few minutes she called a person over. I did not get his name he was nice about it and I had to turn my basket around and he checked me out himself. The lady stated that I needed to go back though the line again before he came over and I asked the lady was she profiling me and she stated these words hell no. This was such an embarrassing situation. I will be paying my account off and get me a Cosco membership because I felt they was accusing me of stealing because of people not doing their jobs correctly.

There was no cause for this to had happened and when you have every thing out the basket and the cashier has to scan every item how is a person to steal anything as you go through the line.

Item [protected] clearly advertised for $59.81 not $149.91.

Spoke to rude cust serv and got hung up on. Nice.

Dr. Terence Crowley

[protected]

Call me if you get up any guts.

https://www.samsclub.com/p/lakeside-bungalow-kidkraft-playhouse/prod24761624?source=ifpla&itemNumber=980348341&CAWELAID=730010300002738405&pid=ps_acq_Bing_PLA_409569559&wl0=e&wl1=o&wl2=c&wl3=&wl4=pla-4580153134418728&wl5=&wl6=&wl7=&wl9=&wl10=31257&wl11=Online&wl12=980348341&wl13=&wl15=1224856183219392&wl16=&wl17=&wl18=&wl19=&wl20=&wl23=4580153134418728&msclkid=af47ed5674bd176b385d8f273e3ee05f

i ordered this product on the 25th of Feb. the item was lost and every time i called I was told they(customer service) had to send a message back to escalation. I was never contacted. Then they cancelled my order after a month without telling me ,when i called and asked why they said it was a mistake. so I was charged again and the product was missing again. over 2 months no one called back and when I called they said they would get back to me.Mid April, 2 guys showed up, it was snowing they dropped off 4 boxes and saiud that was everything. Yesterday I hired two carpenters to put it together, they finished today 5/1/2022. They were asking for the slide I said its in the boxes. It was not, I paid them $900. When I called Sams they said someone would call me back.

This has been the absolute worst experience, My daughter died last year, I'm raising my 3 grandkids and the 6 year old was so excited for this to be built and theres no slide. I just broke down in tears. You people are so unprofessional, heartless money grubbing jerks

Susan Oneil

I received an order from Sam's Club today. Needless to say I was extremely upset and dissapointed. I spent over $110,00 + delivery fee on my total order I was informed that part of my order would be delivered within 24 hours I was ok with this. What I was not ok with was the manner in which is was delivered in an open box just left on the porch of my house where all of my neighbors and the wildlife that live in my yard could get at it. This is unacceptable I have never received a delivery in this fashion this was the first time and probably the last time I will use Sam's club delivery service. I have been a loyal member of Sam's club for 20+ years a former employee and currently own over 25k dollars worth of stock in Sam's/Walmart. I would hope this is not the way deliveries are normally made.

I found a metal screw in on of the sticks, bought recently at Sioux City iowa.Nevermind I will pass it on to the FDA. Thanks for the help