Sam's Club
Reviews and Complaints

Hi, I placed a grocery delivery it was to be delivered this morning by 10 am EST.

The items did not show. I called the customer service number provided by Sams Club for a refund. [protected] they would not refund my order. I called my local sams club in Chattanooga TN [protected] and asked to speak to a manager or be connected with his/her voicemail. Every time I called, I was hung up on after being on hold for 8-10 minutes.

Trish Savage

[protected]@gmail.com

423.364.3264

Trying to buy ground coffee - simple, right? Not so much. Found what I wanted on the website. Not available in my store. Not available for delivery. Oh wait, I'm a plus member - I get free shipping! Click on product, price is $5.83 higher to have it shipped - WHAT? If I purchase in store [which I can't, because it's not in stock], the item is $7.01. To have it shipped for "free", since I am a plus member, the item is $12.84. What kind of B.S. is that?

I ordered a TV on March 26. The System said it was delivered. I spoke to Jesus and he confirmed that it never was and issued a replacement. Jesus put the replacement to go to the wrong address. Took me 5 days to get it fixed. That was April 14. My husband asked for a manager to call. No manger call. Replacement Tv was supposed to be delivered yesterday. Spoke to a guy who said he would transfer me to complaint department and then disconnected! Very upset and the non stop lack of customer service and care for my customer. Want my TV with in 24 hours or a refund IMMEDIATELY! And would like a call from management within 24 hours! [protected]

I check my checking account today and found Sam's Club had charge my account $100.00 Membership without my permission. I didn't give Sam's authorization to withdraw money out my account. I always use my point to offset the $100.00 fee and there is over $45.00 in reward point on my account now.

I called and spoke with Chelsea today at 9:12 a.m. and she told my money will be refunded back to my checking account today. It's now 5:30 and the money is not back in my account. Here is the Reference# [protected] that Chelsea gave me saying she will refund the back to my account today.

Why would Sam's use my debit card without my permission? Why is my debit card stored in your system without my permission?

When I picked up my order on april16th part of was missing I ask the girl why

Said she didnt know because she saw it on the shelf. 3cases lipton citrus tea bottles and 3 cases of arizona bottle green tea. And water try to order online it says out of stock in store and online. She told me she could have the tea put on a cart and I could go in store to pay.

I am 70 years old dont walk real well thats why I order for pick up

Also while I am waiting for my order to come people are coming out with lots of

Water. Member# [protected]

I don't appreciate being dismissed when I asked for a cake that was in the bakery and was "not made at Sam's" couldn't be decorated. They were very rude and dismissive - and so was the manager, Alysha. We have always had our birthday cakes decorated with a name, and this is pretty stupid that this couldn't have been done.

I think your costumers have a misunderstanding about your app called scan and go I believe it's called I was waiting in line like everyone else to have my recite checked before you leave the store I only had two things this lady went in front of every one cut me off with a cart loaded of things your worker said nothing to her and started scanning her phone and her things just like we all have to do and I think that was not only rude but really unfair and it should have been addressed scan and go means you don't have to use the checkout line BUT to get your things looked at like everyone else I believe you should have to wait in line like everyone else or make another line for people with scan and go because jumping in front of every one for the same things and the same way we have to leave the store makes no since if there doing the same thing just with a phone instead of a pice of paper but it's the same way they check us out so to me that makes no since and its super rude and for a worker to let her do that I should have said something but I think that's the workers place and I didn't want to be one of those costumers and start anything but I think this matter needs to be more clear to workers and customers on what that app means because now every thinks they can just jump any lines and go in front of people?

On April 15th, 2022 at 1:30pm, I stopped at the Sam's Club on Lemay Ferry in South St. Louis county, MO. I had a few gas cans also to fill since I mow multiple lawns. The lady at the next pump started to go off on me that I was from Illinois and buying gas in Missouri. She said I should be buying gas in Illinois. I explained to her I had a business and I also work in Missouri and pay state taxes.

The gas station attendant came over and started to talk to the lady. The lady asked the attendant that I should be denied gas because I am from Illinois. The attendant said he could not do anything since I am a paying customer. He said that he did agree with her. The lady continued her verbal abuse at me.

The attendant did not try to take a neutral stance nor did he try to deescalate the situation. If I ever have an encounter again like this, I will take me business elsewhere.

We shop at Sams club-Joplin Mo. We love the store,,We bought a case of cat food charged on our plus sams card...When we got around to open ..the case was shorten 5 cans..For longest time sams were out...But in picture shows when we opened..suppose to get 60 cans...only 55...We been using now...don't like to take items back ...I was wondering if others are getting shorten also...This is not a bad complaint...because we love shopping sams.

Stephen Allen Sr.

1019 west 13th

Joplin mo

[protected]

********* Thank -u>>>>Stormy loves can food******

I placed an online delivery for grocery, I put instructions in the box provided as always with all deliveries not to follow the GPS but to call me for directions because the GPS leads drivers to another address that has my apt # as their building number. I don’t know where this particular driver went but my merchandise was not at either my or the other address. I call customer service at the N. Charleston office when the email posted showed I should expect a later delivery than requested. After several attempts of calling customer service, the person who answered the phone said she couldn’t help me. What is the since of giving necessary information that falls on deaf ears and blind eyes? My appointment was 1-3pm they marked it delivered at 6:22pm. Now I must wait 48-72 hours for someone to investigate. Meanwhile I’m out of money and merchandise. I’m a senior with no car and my food budget is limited.

I booked a hotel room thru Sam's club travel in Feb, 2022. Upon my checkout, I received an invoice from the hotel which was about $400 lesser than the amount charged by Sam's. Since then I have contacted their CS several times and at first it was 72 hr. resolution time, then it was 24 hrs. The email (CARE-6399208) [protected] they first sent me is not accepting a reply and saying that the case has been closed, but I have absolutely no idea how? The CS staff is incapable of handling inquiries and clueless what is going on with my issue. They aren't letting me thru a supervisor either.

My time is important and I simply can't keep on writing and calling them. I need my money back ASAP! It was my first time booking with Sam's which turned into such a disappointment. I was absolutely not expecting this kind of gimmicks and shady business by a company of this size.

why do new resealable bags not come with easy to see directions for opening properly. cut the top now it is NOT RESEALABLE.

I was at your Dublin Ohio Store 5970 Sawmill Rd 43017 at 1245 on 04/04/22 didn't leave until 145. I did my scan and go after I paid it said to get receipt from register, which I have never done before, it has always given me a barcode to be scanned as I leave. I paid $80.08 for my products through scan and go. At the register it showed that my total was 86.56. I told the person in charge that I had already made a payment and showed him that it showed through He tried to change the amount to match mine it came out as $79.58. I reinserted my card and it was declined by my bank because I had just paid the $80.08. The bank told him that it was declined because I had just made the purchase. This man told me that I had not paid, when bank and myself could show that it had gone through. He made me talk to another manager, both myself and bank verified that it had gone through. Then this person made me talk to someone else, I repeated the process with 4 managers each one saying I did not pay, and treating me like a criminal, when both myself and the bank was able to prove that the transaction had gone through. I asked them to cancel my order, they again stated how can we cancel an order which you have not paid for. Then the last manager said you know what I'll buy the $80 worth of groceries so you can go on your way. I said, I've already paid for these groceries, so you are not giving me anything for free. They wasted more than an hour of my time, me leaving in tears. and stating if this is how you treat your customers, I do not want to do business with Sam's Club ever again. Account# [protected]

I ordered a memory foam mattress from Sam's club online on Feb. 22, 2022. I had a tracking number which tracked it to a town in MS. I called and complained that it never made it to me in which they reordered the item on March 16, 2022. I waited a week to get a tracking number and have never gotten one for that order. They said to wait a little longer, so I called 5 days later and just requested a refund. I have called several times now to see what is taking so long and received an email today that the refund will take another 7 to 10 days. This is totally ridiculous to wait this long for an item that I never received. I have since ordered from another company and got it in 2 days.

I placed an order for a stove on Feb. 21, 2022. Received an anonymous text message about service for this item starting Feb 22, but since the opening line was "Hello Friend", and not being familiar with the number, I initially ignored it. Upon opening about the fifth such text message, I discovered that it was to arrange delivery. My initial delivery date was scheduled for Mar 18th, and I received a confirmation text regarding the date. I received a message on Mar 17th that the delivery could not be completed on the next day as scheduled. I called and rescheduled the delivery to occur on Mar 26th. and I received confirmation via text that the date was correct as before. On Mar 26th I received a text that the delivery was confirmed for Mar 27 between 4-8pm with promise of notification 30 minutes prior to arrival. I did not receive any further texts or calls regarding delivery of the item that night, and called the delivery service the next morning at 8am (as they were already closed the previous night) to be informed that my item was out for delivery at that time. I waited until 6:30pm for the delivery, and still did not receive it. I called again to be told that this is the first time this agent has heard that a delivery was late, and that the delivery drivers had not started their day yet. (WHAT?)

I spoke to that person, and her direct supervisor to be told that my item was not scheduled for delivery on Mar 28th, and they had no record of it being scheduled that date (because it was scheduled for the 26th or 27th). I spoke with management of my local Sams Club and she recommended notifying the corporate office of this issue. As of the writing of this email, I have still not received my stove, and have not received a date or time to estimate when this delivery will be occurring. The only contact I have had was to confirm my address, and that this is not a place of business today. The delivery service being utilized by your company is currently XPO Logistics. I am a very dissatisfied customer at this time with the delivery services being contracted by your company.

I am complaining about your credit card company Synchrony. We have been customers of Sam's club for years and have always paid our statements in a timely way. This happened last year in December 2021. My husband passed away in November 2021. When our statement appeared in December, 2021, I automatically wrote a check to finalize it.

We are entitled to cashback of almost 400 and Synchrony will not acknowledge this. I have worked with them for 3 months to get receive a check for the cash back. They gave me such a run around it was pathetic, telling me send in the death certificate, the check is pending, wait for a few weeks it is coming, etc., etc, etc. Finally about a week ago it is now March 2020, corporate dept told me I was given wrong information and that I would not receive cash back. I am upset for the way I have been treated and I am considering not shopping any longer at Sam's Club. You do treat a customer like this. Synchrony bank, want to make it right, pay me the cash back or refund the December 2021 payment of over $2,000 I sent in. Bad company.

On January 21, 2022, I ordered a counter depth black stainless steel Samsung side-by-side refrigerator with the Alexa Hub. Item number [protected] (Sams Club website . It arrived February 1st. When it was delivered I went out to the truck to see if it was the correct one and it was the 27 Cu ft not 22 cu ft. I rejected it and immediately called Sams Club to report that the wrong one had been delivered. I got an apology and $400.00 credit to my Sam Club account for the inconvenience.

I again ordered the same refrigerator with the same item number on February 1, 2022. It arrived but it arrived February 10th. I assumed it was the correct one and got out of the delivery guys way and allowed them to set it up. As soon they set it up I realized it was the wrong one. It is too big. Again I had received the 27 cu ft refrigerator when I had ordered the 22 cu ft counter depth. I told the set up guys it was the27 cu ft ( wrong one). They said they just do deliveries and I would have to call Sams Club. I called Sams Club before the guys drove off. Again I got an apology and was told that I should reorder the right one. I told customer service agent that I indeed did order the counter dept refrigerator. Again I ordered the same refrigerator counter depth on February 10th. Not sure what day it was delivered, but I checked the one on the truck and again it was the 27 cu ft refrigerator so I rejected it. I called Sams Club again and received another apology.

I again ordered the same refrigerator on February 10th, order number [protected] (on Sams Club website) who told me this was the number I should use. At first the rep gave me another number and then cancelled it. She called Samsung and basically I talked to the Samsung rep and really got no help. Just told me they would pick up the refrigerator. My question was what am I supposed to do when you pick up the refrigerator cause then I won't have any way to keep my food. Basically I was told too bad, so sad.

I Called Sams Cub again with my delima. I asked what was I supposed to do when they pick up the refrigerator as I would have no way to keep my food.

I have called Sams Club every week since I received this refrigerator. I was told at least a month ago that Samsung gave Sams Club the wrong item number for the counter depth refrigerator and that they (sams Club) would call me when it was fixed. Well as of today it has not been fixed.

I talked to someone at Sams Club again on March 14th and 16th and still get the same thing. I asked for the case to be directed to corporate. I got nothing. Got a call from XPO on the 16th saying they had not received my item in the warehouse yet but would call me as soon as it came in. I asked what the item was. The guy on the phone said it was a 27 cu ft Samsung refrigerator. I explained to him that his company has delivered this refrigerator to my house at least 3 times already and that it is the wrong one.

Got a call today asking when they (XPO) could come and pick up the refrigerator. It is scheduled to be picked up Wednesday, March 23rd. I asked them what was I going to do without a refrigerator. The guy on the phone said he would check and see if he could deliver one when picks up the one that I have.

Of course, I was charged 2 times for the refrigerator. Just received one refund back on March 9th after arguing with a member rep. Sams Club had no problem charging me for the items that I did not order.

Every time I call Sams Club the reps are very apologetic but apologies are not solving the problem. Looks like no one cares about my issue because it is not theirs. Sams Club says it is a Samsung problem and Samsung says it is a Sams Club problem.

I have been a member at Sam's Club for 28 years and honestly, I have never in my life experience experienced such a mess. I only ordered 1 refrigerator and it has caused me so much heartache, headaches, depression and sleepless nights. You cannot imagine the amount of stress that I have had and still have. Now I have to give up the refrigerator and have no place to keep my food. It is not reasonable that I should have had to go thru all of this just to get or rather not get what I ordered.

I am ready to go to the news station channel to resolve this issue. This is unbelievable!

It is very unreasonable that a refrigerator can be ordered 5 times and still not get it right. Here I sit with only a few days before I have no refrigerator. I am at my wits end! Please help!

Container codes - APR/03/2022 20 p =-[protected] product comes in (8) 4 oz. container package. We buy 2 packages of this product every 2 weeks from our local Sam's Club in Ocala, Fl. This is normally great chicken salad and very convenient. The last package contained some cups that were not consistent with others. The mixture was more like thick soup than chicken salad. It lacked any textured pieces of chicken. We found 3 of the 8 cups to be of a different consistency in the one package. We have not sampled the other package of (8) 4 oz. cups to date. The product was not spoiled to the taste. It appeared to have a much larger portion of mayonaisse than other cups or previously purchased product. Not sure how the consistency could change from one cup to the other that dramatically.

We will continue the try the balance of what we purchased. Hopefully this was not a widespread problem. We would like to hear from you on this matter.

Robert Robinson 167 W. Mickey Mantle Path, Hernando, Fl. 34442 Sam's Club Member since 2017.