Sam's Club
Reviews and Complaints

Many people went to the Sam's Club website on Wed. Nov. 21 at 10 pm central; 11 pm eastern, to order Black Friday sale items at their online sale. About 5-10 minutes in, at the end of my purchase, I was hit with a screen saying the system was down. Going to the Sam's Facebook page I found out the same had happened to all. I was finally able to get in about 40 minutes later. Made my purchase, paid, and received a confirmation email with order number. Tonight I receive an email telling me the order was cancelled they did not have enough of the item. Apparently MANY people received the same email. Calling customer service led to many hang ups on the customer by the service reps. In response to my online (Facebook) complaints I was told to call customer service at 6am tomorrow morning. Did I mention they charged every one's credit cards and checking accounts? This company is a fraud and a sham. We pay money for membership and they treat us like garbage. STAY AWAY from this company!

My vehicle was damaged in Sams club parking lot after a bad storm several months ago in Gastonia N. C. The parking lot attendants left carts all over the lot while fleeing from the rain . My car received $ 1500.00 dollars in damages . A claim was submitted on site . Sams club management and their insurance company reps refuse to address this issue . All the insurance company need to do is view the security cameras film . My car was damaged due to your lot attendants neglect . Please, can you do the right thing . J. Mike

I was recently terminated from Sam's Club because of a confrontation with a customer in the parking lot. The customer was yelling and swearing at me in the parking lot, and I kind of brushed it off and walked toward the door. There were several people in the car with her. She walked inside and complained to the manager that I was vulgar around her child, and had everyone within the car file a witness statement.

A few days later I was called into the office by my manager. His first words were "Don't worry, you're not being written up. But we had a complaint filed against you, and we need you to issue a statement". My statement read that I couldn't remember what exactly I had said word for word, but that I did not call her a "###ing ###" like she specifically had claimed. I told them that my wife was present (she is a cashier at the store). My wife was wearing her name tag, and I was not.

A few days after this, I was told to go to the office upon entering the building, without clocking in. The manager asked if I remembered our conversation about the confrontation, and I said that I did. He then informed me that I was being terminated. I told him that he had said that I wasn't even being written up for it, and he replied: "You're not, you're being terminated". When I asked why, he said that he had four witness statements that I had used vulgarity (all from people in the vehicle with the customer who filed the complaint). I asked to take advantage of the open door policy, to which they said I would be contacted on either Friday or Monday. It is now Wednesday and I have yet to be contacted.

I found out afterward that the manager dealing with the investigation did not ask for a statement from my wife, who was not only present, but has also been employed by Sam's Club for over two years. I had been employed with them for almost four and a half years before I was terminated.

I am not sure what course of action I can take. I am looking for a class action lawsuit I can join or a federal bureau that I can report this to. I was not in the wring in any way, and so i feel like I have been wrongfully terminated.

I purchased a ring from Sam’s jewelry department in the amount of around $3500.00. The ring needed to be sized and the rep informed me it would take 4 to 8 weeks. I informed the Sales Rep Amy that I wanted it sooner than that. Amy replied telling me I could take my ring to Jared's and they would size it for me all in the same day. Amy also stated Sam’s sends rings to Jared’s for sizing and this would be where she would take it. I had questions about the warranty and she explained to me if I purchased the extended warranty I would be covered at a 100% in addition to the fact that I had 90 days to return the ring if I was not satisfied with the Sam’s return policy. I took my ring to Jared's as advised and had it sized. Around 40 days later my ring was completely turned in color and looked terrible. I took the ring back to Sam's expressing my concerns and desire to return the ring. The rep called over the manager Marcus telling me she could not return such a large purchase without manager approval. When Marcus the manager approached me he stated that the sales rep Amy had informed him that I took my ring elsewhere and had it sized. I told him that was correct and that I had been advised to do so by his rep Amy who sold me the ring to begin with. The rep Amy agreed that she had recommended I take the ring to Jared’s for sizing. The manager proceed to inform me that my warranty was no longer valid including my extended warranty which I had purchased and that he would have to call the manufacture to determine what he could do for me. He told me not to worry at this time as he felt a solution could in fact be reached. He called me back the next day and told me there was nothing he could do for me, that I was no longer covered by the 90 day money back guarantee or by the extended warranty I had purchased. I asked him how could this be when I was advised by the sales Rep who sold me the ring to take my ring to Jared’s to be sized and was never informed it would void my warranty. He stated to me he understands my frustration but there was nothing he could do for me. I asked to speak to the GM and he said he was not there that I would have to call back the next day. I called the next day and the GM said he would like to speak to the sales rep first and he would call me back. When he called me back he stated that the sales rep Amy stated she did refer me to Jared’s but also informed me that if I took my ring to Jared’s if would void my warranty. He told me he believed her and that there was nothing he could do for me. That my ring was no longer covered under any circumstances at all. I informed him that the rep Amy had never told me taking my ring to Jared’s would void my warranty and explained to him had she in fact informed me of such I would have left my ring with Sam’s for sizing due to the importance of having a valid warranty for such an expensive item. I asked him why from a consumer's stand point would I still purchase the extended warranty, then take the ring to Jared’s for sizing if I had truly been informed it would void my warranty. Explaining to him that I was very adamant about ensuring I was covered and had an extensive conversation with Amy the rep about coverage which is why I purchased the extended warranty to ensure I was covered at 100%. I asked many questions about the warranty to the rep Amy. With all my questions and my deep concern why would she refer to me to a place that would void my warranty. The ring has a 2.1 karat diamond and anyone in their right mind would ensure all measures would be taken in order to protect/cover the ring in case of a loss stone or any damages. Which is why I purchased the extended warranty. The rep changed her story with each manager. When we first spoke and she called the first manager over she never stated that she informed me this would void my warranty. It was not until the GM spoke to her alone that I was told that she had stated she had informed me of the void in warranty in addition to advising me to take it to Jared’s. If I had been informed it would void both my 8 year warranty that I had purchased in addition to the 90 money back guaranteed that was automatically offered with the purchase then I would have waited any amount of time in order to get my ring sized through the proper channels. I asked him to take a step back and look at the picture logically and tell me if he thinks I would have purchased the extended warranty knowing I was only going to void it by taking the ring to Jared’s. I also asked him why would she even refer me to Jared’s in the first place if she knew it would void my warranty. I also asked why would she not tell me up front that anything done to the ring must be completed by Sam’s or it would void my warranty and NOT mention other options as they should not be followed for complete insurance of warranty coverage for my purchase. The GM did not want to her anything I had to say and said he could not do anything for me. My ring was purchased Mother’s Day weekend. I was in Sam’s June 24 speaking to a manger about my concerns. My 90 money back guaranteed is still valid at this point, but no one is willing to help make this right. My name is Jeanine Hunt, my contact number is [protected] or [protected].

This compliant block isn't big enough for what I have to say...but I'll do my best. I purchased a Samsung Exhibit II4G from Sam's Club Mobile(SCM) online Monday, June 18, 2012. I did not initially purchase the device protection plan(DPP) tha day due to needing to end the call to leave for an appointment. The Sales Rep kept offering everything extra and after purchasing the case w/car charger, I was tired of all the sales pitches and running out of time to leave for my appointment. So I got the phone in the next day, was very excited. I decided later that I would go back and add the device protection plan as I noticed how slippery the phone was to handle. I called and added the DPP on Monday, June 25, 2012 and told the sales rep that I wasn't sure I would keep the phone as the battery didn't last very long and a few other issues I was having but told her that I would let her know one way or another before my return warranty was up on Sunday, July 1, 2012. Unfortunately, according to the SCM rep, the computer system assigned my DPP to the "exchange" line...this is what the rep created when I had mentioned I might not keep the phone. So the phone I currently had in my possession was not covered. So unfortunately, I did have an accident with the phone an dropped it on my tile floor breaking the face. I was unable to use the phone at all. When I tried to file a claim is when I found out that phone wasn't covered by my "exchange" line was. What exchange line, I hadn't gotten an exchange yet! So after being told to call 2 different 800#'s and about 5 different people later, I'm still waiting for the system to be updated for the DPP to be reflected on the correct phone so I can file a claim on the phone. It will be a couple of business days still. In the meantime, I was without a phone to use for my business. I spoke to TMobile and thankfully I have my old phone and they switched my data plan and service to it so I could do my business still and have a phone. SCM has displayed piss poor customer service, has yet to stand by their warranty that they have gladly deducted from my checking account, and never returned phone calls that they say they will do. I am telling everyone I know about my horrible experience in person on social media and any other place I can shout to the world. I will be contacting Samsung next to advise them of the issue and see what they are willing to do to help.

Paid for the advantage plus card with the knowledge I was able to shop before hours. never allowed this last attempt i video recorded the attempt.

Dont buy anything online from Sam's. Horrible experience. Spent $3K on couch in March. Never heard anything, no delivery, nothing. Only thing sure of is that our Sam's Discover card got billed fast enough and I paid immediately off. Spent last tow months and countless hours on phone/on hold. Was by two different supervisors they would look into and call back. Guess what? Never happened. Each time I called had to explain everything over again to no prevail. Each person you talk to tells you something different. Do yourself a favor and spend the extra money at brand name store. Now they are holding my $ hostage until they decide to credit my account. Until then, I cannot buy a couch elsewhere. This has taken about a year off my life. Shame on you Sam's. They also told me I should not have been charged until merchandise is shipped. I guess they dont abide by their own policies. Costco looking better and better...

Sam's Club is as shady as they come.They jack up the prices of prescriptions and then fail to inform customers of the changes so that you have no choice but to go ahead and pay for it or risk not having the medicine you need! If they informed you ahead of time, then you could go to your dr. and get a different prescription.Ooooh $4 generic ($10 for 3 months) yippeee...at least until they jack up the price again! Shady, wrong and just plain bad business!

I heard this from my mom and i got so upset. She went there three days ago. She was waiting for the food which was demo. In front of her, there were 2 Spanish ladies. Right after she picked up one fork with the food, the person who did the demo, of course she was white, threw away all forks. My mom got so upset and she threw away the forks and the food. She was a racist!

My husband and I went shopping at Sam's Club with our nine year old son. They were doing demo's for cheese and crackers. While my husband and I were looking through the bulk snacks for our son's school my son asked nicely if he can have a sample. They told him that he could not have a sample because he needed a parent with him. I told told them that they have no right telliig my so no and I have no problem with my son taking a sample. They lied and said because of food allergies they cannot allow a child to have a sample if they are under 14. I very much doubt this because first of all there were no peanut products in the snack, and second my child is nine. Basically they did not have to guts to tell the truth is they did not think someone who is not white is smart enough to read the ingredients. They think blacks people are uneducated.

My husband and I cancelled our Costco membership because they were racist when we had to change our address. I guess Sam's club is just as racist.

Went to the gas station last night (for gas) and the attendant was extremely rude. I merely open my window and he just takes my card without even asking how much I wanted to put in my tank. (Fortunately, I needed my tank filled but still there was no reason not to ask, even the most basic and unprofessional of gas station attendants at least bother to ask their customers).

After filling my tank he just hands me my receipt and walks away (which I could care less about). What bothered me was that he had the nerve to just take my card without even asking how much gas I needed. I thought that was pretty inconsiderate, impolite, and very unprofessional. I am absolutely disgusted that even a job that requires minimal customer service skills and manners would be approached this way. Should be reminded basic social skills.

I had a really really upsetting experience at the store Sam’s Club – store # 0629 – on 1850 E. Woodmen Rd. Colorado Springs CO 80902, this Dec 30th 2011. I had a check declined thru TeleCheck. Why? Can’t seem to find out why….. Upsetting to say the least, I called Telecheck ‘3’ (three) times! No help thru the phone of course – there is no information to be given….just a check declined! No record of anything wrong….account was flagged? What does that mean? $153.79! Yes, all that! one hundred and fifty thee dollars and seventy nine cents! I am a member of Sam’s Club! I had plenty $$$$ in the bank! I have paid with electronic checks at Sam’s Club before! The store manager on duty was no help at all…… ”there is nothing we can do Mam….” Maybe time to review your payments methods and clients’ privileges…. (?)Accepting credit cards? Debit cards? Let’s make our members life easier to shop? Or they’ll go to the competition…..maybe you lost one client… Why was my check declined? No one can explain to me why?

Sam's Club has stopped selling this product in their warehouse. The new Whey Protein is not the same quality. The Carbs in the new product is much higher than the EAS Whey Protein. Bring it back. Those of us who rely on Whey Protein need the higher quality product.

I have been a member of Sam's for probably 12 years. Several months ago, the check out clerk talked me into purchasing an upgrade for my membership. The promise was that if I did not realize any savings, I could get a complete refund. I paid my money (cash) and got a new card. I have not ever saved a penny with the upgrade, so yesterday, I asked if they would just refund my money. Surprise, surprise--the customer service clerk (Stephanie) went into her "sales speel"--I had not had the upgrade long enough to realize any savings, I could not cancel upgrade until my membership was renewed, yada, yada, yada. I asked to see a manager. Some young guy wandered over, did not introduce himself and repeated all of the same sales messages as Stephanie. I told him that if I could not get my money refunded, I was going to contact headquarters. He said "go ahead".
So I did. Lots of phone calls, no help! The latest offer was that they would refund a portion of the purchase price ($35) but that it would take between 4 and 6 weeks. Amazing--they took cash out of my hand for the upgrade, but all they can do is "mail me" a check.Sam Walton never dreamed of a day when one of his companies would "rip off" a customer! Welcome to the US in 2011---greed capital of the world!

I always buy your canned chicken but I was making a chicken dip and while I was shredding it I found a 2 inch bone and because I was shredding it the bone splintered in the bowl with 2 other cans of chicken which I had to throw away. I do have the bone and I also have a pix taken with my phone of the bone and cans.

My wait in line yesterday [protected] was longer than usual. It was as though everyone was on break or lunch hour or had gone home. It was around 3:00 in the afternoon. When they finally opened up another line they asked who was paying with credit and they then put the credit card people in a shorter line, but the lady who had put us in another line, opened up her register and took several people from the back of the line, which they got out first and me and another gentlemen were still in the line. When I asked the lady at the register what was the holdup she completely ignored me and asked if I found everything ok, etc. She never responded. When I exited the club, the lady that checks the receipts didn't know what I was talking about and said she didn't now what was going on. It's like they didn't want to at least say, I'm not sure, or anything. Bad business. I was furious.

On Aug. 15, 2011 I returned some merchandise to Sam's Club on Hwy 64 in Bartlett, Tn. When I was returning to my car a dog in the truck parked in front of my car stuck his head out of the window & began viciously barking at me. This frightened me so I start running. In running I slipped & fail, I scraped the side of my right leg & ankle.
I also broke my prescription shades. Some of the employees at Sam's came out to check if I was OK. One of the employees' stated that this customer comes to Sam's every week & leaves his dog inside the truck & someone is frightened by this dog every week. The manager on duty at Sam's Club advised me that there was nothing Sam's Club could do to prevent the customer from leaving his dog in the truck. I contacted the Bartlett police who came out & advised there was nothing they could do since the dog did not physically attack me. So in other words it will take someone getting hurt by the dog before anything is done. I am asking Sam's Club to take action before someone else is hurt.