Sam's Club
Reviews and Complaints

I can't believe the way someone is treated when they have a legitimate claim. I too had four new tires put on and the same exact thing happened. I am disabled and had to drive forty five minutes each way to take my car back for them to look at the damage. I was treated like dirt and it was very clear to me that they didn't believe me. I was so embarrased and just the drive up there had caused me considerable pain with my back injury. They were not sympathetic at all and couldn't wait to get rid of me. They asked for my social security number which I thought was a little strange. I am not sure what they used that for but I am sure they probably try to see what they can dig up on people before they make a decision as to whether they caused the damage. I was told when the claims guy first called me that he would take a look at the video and make a decision after he viewed it and if he saw anything different than what had been reported to him by the people that had viewed it he would be the first to call me. By the time we started to end our conversation he told me to consider the claim denied and he was closing the file. He practically called me a liar. There was actually tire tread or some kind of rubber on the door where it had been hit. I am disabled so my car rarely leaves my property and is never parked next to anyone else while I am home. I explained to them that I came straight home and there was no way the damage had occured while the car was in my possesion. I had just washed the car before taking it in so I know for a fact the damage was not there whenI took my car in. I am so dissappointed in Sam's Club and it really hurt to be treated so unfairly by a company that I had trusted with my car. I could have bought my tires anywhere but I chose Sam's because I thought I would get good service. Now I am stuck with a dent in the side of my car that I will have to find a way to get fixed. Someone there knows what happened and of course they are not going to admit it when they know it could cost them their job or get them in trouble. Whatever happened to doing the right thing and the customer is always right? I will never make a major purchase at Sam's Club again and my family won't either.

Dear [censor],

If the burden of proof truly is on you, then they aren't accusing you of lying. They are accusing you of not knowing the whole truth. Sounds to me like you can't guarantee that it happened at Sam's Club. The video recording magically turned on and off as your vehicle was being serviced? Riiiiiight. I'm sure Princess Diana was one of the tire technicians as well. Face it, you are another doozy who wants something for nothing. Fix your car and quit whining.

Sincerely,

Anyone who has ever worked in customer service.

Either the dent was there before you brought the car in for service, or the dent was a result of the car hitting something when they brought the car in or out. In a perfect world, the guilty party would "fess up" and acknowledge their fault and inform the car owner about what happened. If the damage on the car occurred elsewhere and not at the shop, the staff/employees would be at a loss trying to explain to you how you got your dent (something even you yourself were not aware of). The shop cannot admit to something they had nothing to do with. In your mind, you are absolutely certain that the damage was not there before (or maybe you hadn't noticed it?). BUT...if one of the shop employees had indeed caused damage to your car and denied it, he/she would be the lowest of the low; obviously in fear of being terminated or at the very least, written up. The shop had no liability insurance? What if a car fell on someone? Hmmm...

I agree, I had also a bad experience with this people. I sent my laptop in the box the mailed to me. they claimed that my laptop arrived damage, but I was not noyify untill they sent me the laptop back. when I call them to complaina bout the damage to my laptop they told me that the box was not damage and that there was nothing they could do. Anyone who has seen the box that they want people to use knows that it does not have the right protection. after traying to speack with these poeple. I decided to give up.
In conclusion I will never buy an extended warranty at Sams club it is a joke.

Cmorel@frontier.com

From my understanding, Sam's Club has independent contract Doctors. When you pay for an eye exam, you're paying the Doctor who really has no affiliation with Sam's Club. Sam's Club just gets money out of contacts and glasses. When Doctors leave a place like that, they generally bring along all their patient files with them. The new Doctor starts fresh. I can understand why you would have to pay for another exam because it's another Doctor, but Sam's Club is usually known for customer service and I would have went to a store manager. It's kind of late now.

If it isn't already too late already, find out where the Doctor went to and try to have a follow up in his new location. You paid him. You also should have let Sam's Club know that you were sick otherwise it just sounds like you're making excuses.

Yeah they will fix it if they have the incorrect address...no need to freak out about it though since you moved and never notified your credit card company. Or file a dispute with the FCRA.

well u no i had the same thing happen to me i called sams cust service and theyfixed it for me i moved and never updated my address my fault forgot i had it noticed it called them it was off my credit report 30 days later so i would call them and not yell just talk to them and tell them what happen .

The same happened to me in Michigan and I called the police. They did not send the fire department even though there was about 3 gallon of gas puddled aroubd my car. The police wouldnt even file a report so I could take my complaint further. Where do I go from here? The fumes made me sick!

Definitely a safety hazard when the pump continues to pump after the tank is full. No excuses here folks. Either the pump attendant is aware of the problem and chooses to ignore it (ignorant of the fact that he is about to be barbecued one of these days) or he may already have informed his supervisor and has not gotten any response. I would call the Fire Dept. instead and have THEM knock on their management door. Until then, No Smoking Please !

I have always been a loyal customer of Sams Business Credit Card system and paying my fuel card off each month. This past weekend I went to Sams Club in Wichita Falls, TX to discover someone in another state started using my credit card with their name and phone number. I reported all this to the police. Someone charged my credit card over $1200.00 dollars even after receiving another card from membership. My account number was compromised with someone with phone number [protected]. My charges were $1241.28 on one bill in front of membership. Since they are slow to interecede with a very small crime prevention management team except their video cameras, I am letting the public know how slow and corrupt they can get. They told me I would have to wait ten days...I have also written the BBB because I am tired of being a victim to scam artists, arsonists, and thieves. The city police are slow to help and often helping themself..The FBI does not handle anything under $50, 000...

Dear [censor],

You only spent an average of $1, 915.60 a year through out the course of your membership to the date of this posting. Sam's Club is partnered with GEMB (GE Money Bank), not GMAC. GMAC is automobile financing. I spend more money in the course of a month at Sam's Club than you do in the course of 12 years. Please ensure that you do cancel your membership if you haven't already, as there will be one less [censor] in line in front of me. No one cares about your interpretation of who is at fault. Legally, your issue is with GEMB, and not Sam's Club. These people are doing their jobs, and crying like a baby won't help you resolve the issue. Have your wife call, (as legally she has to be the one to do it), and take care of the problem. I'm sure that if you were to rationally explain the issue as opposed to spouting off like you definitely did, there would have been no need for an escalation.

Sincerely,

Anyone who has ever worked in customer service.

You did what will have the most impact! Businesses die one customer at a time. Did you know Sam's Club just went bankrupt and closed all doors in Canada? Last day was Sunday March 15th, 2009. We only used it for the Photo Center (my wife prints a ton of digital pictures!) We were always shocked at the emptiness of the place, but every time we go to Costco, lineups a mile long!

Whatever they were going, they did not impress too many customers. One thing these companies do that pisses a customer off is "outsourcing!" The outsourcing companies have no direct stake in the customers satisfaction! Especially a Credit Service company. They have undercut the competition so much to win the bid, they need to overcharge and under-serve to make a profit! Go figure...

So, keep telling everyone about your experience and dissatisfaction. You'll bring them down eventually.

I'm surprised that the club didn't do anything for you. It is unfortunate that the company when out of business, but I would imagine that they would give you something! Sorry!

Sam's Club Bangor, ME

Was told by the [censor] at this tire store of Sam's that I could not order the Pirelli Scorpion Verde all Season Radials except by ordering them on-line. I did so and never heard back that the tires were in. I called a tire dept employee and he told me that no confirmation of my order ever received.

Atta boy Sam's Club - Sam Walton must be spinning in his Grave.

Fred Mendel

Thank God This was a trial run- I got tires elsewhere.

In store #8213, Columbus, GA, I received a bad service. In the Snack shop, there used to be three to four people. Today they had two. I ordered a hotdog combo with drink. They didn't have my drink so the lady at the counter said wait a minute, while the line got longer and longer. Fifteen minutes later, I went to Customer Service and ask for a Manager and I returned my food. 10 minutes later no manager, no refund. I left disappointed. You are a billion dollar operation. What kind of Store this is? You sell items that you don't have and you intend to aggravate people.. Bert Herras, [protected], Columbus, GA.
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Hamburger has "odd" taste even though box stated it was 100% Angus beef. I had grease all over my cooktop which I do not have when frying sirloin burgers. I threw away the remaining and will never purchase it again.

ordering the wednesday pre thanksgiving sale, there was NO way to order, get the correct pricing when ordering or to get an email or phone number from the website. I order about 20K or items yearly and this is bad!

Jason Tillo must be an employee of Sam's Club or Walmart. It shows due to his lack of constructive feedback and greater strength of simply criticizing others. Please keep in mind that a good majority of employees at both Sam's Club and Walmart have no more than a high school diploma and work for minimum wage for a good portion of their lives. They do not have the educational expertise to deal with customer service and act appropriately.

There is no customer services for c-store customers management need to get survey from c-store customer if they call every one and ask about employee in the Sam's club they even not trained right they do not know what they doing and make so many mistakes and waste customers time.we never get out right time from Sam's club. only one thing keep everyone in the Sam's is cigarettes prices. if Sam's have a competitors than people stop go to sam's club.i am not wright my personal experience this is for most every other customers.

My only complaint Is : People doesn't know how to say please and thank you any more that's one thing I made a habbit to do! On rare occassions I forget ! It's mainly employees and employers and some times Members! Come on people how hard Is it to say Please and thank you!

I have no complaint a bout any thing! Just an easy way to save you more money! I have noticed That Home depot and Menards contract there maintenance In! They get by a lot cheaper! For an example If you have four Maintenance men like Club 8180 does! Three full timers and one part timmer! Between all of them I figure make around 45 dollars an hour! That doesn't count the benefits that you pay them! Just think them cut backs that you could make at all SamsClubs and Walmarts ! Eliminate the Maintenance departments. Hire In a cleaning team. Just think of all that vacation time you would be cutting out! And Insurance benefits for all full time maintenance! Sit down and do your math! I am going to be honest I work at Sams club 8180! But I think all walmarts and Sams Clubs should do this!

None of this crap is an excuse to be rude to a customer. All you dip-### complaining about how you work there and get treated bad and therefore have to right to be a dick, boo-fraken-hoo... you should have stayed in school then you wouldn't have ended up with a crappy job.

wow - you people are nuts. I don't think I should have to show my card to get in the door during non premium hours because it is stupid. I agree with the original poster and I will not continue shopping at sams. I was screamed at and acosted by some old fart greeter to show my card. It was insane.

There are no collections reps in Jamaica with that credit card...Alliance One is an actual collection agency though...so they may hav reps there. So if your credit card was charged off due to non payment, then the agency bought your debt from the credit company, and are now trying to get the money that you now owe them...

Dear [censor],

They offered you a full refund. Disassemble the pavilion and bring it back. Just because you are lazy doesn't mean they should take a loss.

Sincerely,

Anyone who has ever worked in customer service.

P.S. Enjoy your pavilion, [censor].

I'm curious if anyone has had any problem working there at Sam's Club. I worked at the Sam's Club in Bloomington and put in my two weeks notice when another job came in for me. There didn't seem to be any issues as my evaluations were always 'exceeds expectations'.

My last week I slipped on the ice and got a concussion. I called out and explained the situation and faxed over the doctors not from the emergency room. I asked if there was anything else needed since I was going to use the sick time I had accrued from being there for nearly a year.

I called back after I had officially left since I was no longer able to access their website to see what my last paycheck would be. I called in and was quickly told that my sick pay would not be used and I had summarily lost it.

After calling corporate office they told me to contact the Market Manager Mike Brugger to straighten this out. Surprisingly the Walmart Corporate office was shocked at this. The Bloomington Personnel person Bonnie suddenly tried to claim that I had never faxed in my documentation even though I had the confirmation both verbally and in writing.

Now Delana at Bruggers office told me they were going to fix everything and yesterday, the check that was owned me (for even the days I was there physically working) is nonexistent.

As I saw a manager at the Bloomington make changes on the computer to employees schedules which I thought was very illegal, it makes me wonder if there applying their magic to mine too.

If other people who've worked there have had a similar experience let me know.

Thanks,

William Johnson

Well if you bought the Service Plan and they cant find the part to repair it, they will replace the entire TV for you so you will be in great shape! B een there done that, it was a great experience actually! I bought a Projection TV they couldnt fix it and end up doing a "buy out" by replacing it and ended up with a Plasma Flat Screen much better than my original Projo! I was happy!. Not sure what Target you shop at, but Target has NO selection in electronics, and the TVs they carry are ALL from China, same with Costco. Great selection but if you think any electronics anymore are from USA I have some land in FL to sell ya! Just kidding, but it is true about most ALL electronics are from China, Korea, Hong Kong. Most USA products are assembled in USA but manufacturerd off shore.

Got my new (Renewal) cards from Sam's Discover, and had to call them to activate. No big deal right, Wrong. The automated activation system takes your information and then at the end puts you on hold for a live person. I was on hard five minutes, thinking something was wrong. No, a nice lady comes on and asks about the weather, then goes into her selling speach. I interrupted her to tell her, you mean Sam's Discover put me on hold for 5 MINUTES to sell me something, you have to be kidding me.

No complaints about Sam's Club, but the website for Sam's Club Discover is terrible. I have to call customer service nearly every month to get into my account to post a payment. Changes to user names and passwords are effective for that time, but the next month we start all over again and I'm on the phone with them for 20-30 minutes to resolve the access issue. Far and away the worst credit card site I deal with.

I have never had a problem with the website. Maybe operator error?

I have the same problem with Sam's Discover card. They prevent me from checking my account on line.

I cannot log onto the Sams Discover Card web site about 9 times out of 10. They have problems with their web. It is the only credit hard that i own that continually has t his problem. Also if I pay my bill before the 6th, it goes on lasts months bill and then they charge a late fee for that month!

Sam's Club Travel = Expedia. Will never use them again.

There really is no Sam's Club Travel apparently. We learned this recently when we were getting ready to sail on a family cruise and discovered that one of the two rooms we had booked through Sam's Club Travel had been cancelled. No notification, no explanation as to how half a reservation can simply be cancelled.

Although the problem was "resolved" literally a few hours before the cruise departed - no thanks to Carnival who flatly stated, "Call your travel agent. We are sold out and have no solution for you." - we ended up $570 out of pocket to fix someone else's mistake. We were pretty much forced to accept any offer as my husband and two sons were booked in a cabin (and paid); and myself and my daughter were going to be stuck in San Diego (we are from Florida) for a week while the rest of the family cruised. (Interesting question: Why did Expedia find a cabin, but Carnival didn't?)

We still don't know if the mistake was on Expedia's side or Carnival's side or somewhere in between the two. Our reservation wasn't made via Internet, but was made on the phone w/Expedia (aka Sam's Club Travel) agent who was also coordinating via phone with Carnival since we needed our two cabins to be close together. We paid in full while on the phone making this reservation - or so we thought.

As it was, our cabins were on opposite sides of the ship; there is no real explanation yet of how it happened that half of our reservation was successfully paid and the other half left unpaid and cancelled. And no real explanation as to why we were NEVER notified of this.

Never again. Not Sam's Club Travel. Not Expedia. Not Carnival or any sister ships. There are way too many other vacation options than to have to put up with companies who have forgotten that the customer is important and should be treated as such.