Sam's Club
Reviews and Complaints

Me and my husband live a couple of hours away from Bakersfield and we wanted to purchase a shed from Sam's Club. Unfortunately, the shed we wanted was out of stock in our area, so we decided to order it online. We ordered the first one and had no issues picking it up. However, when we ordered the second one, we received an email saying that they would hold the item for 24 hours post pick up. My husband had until Wednesday 9am to pick up the shed, but something came up last minute and we were two hours away, so I called and spoke to Nicky on Tuesday, the day we were supposed to pick up. She confirmed that it was okay and the shed was marked to not restock until Wednesday afternoon.

On Wednesday morning, my husband headed out to pick up the shed and I called to confirm that it was still available. I spoke to Nicky again and she said she confirmed with the team in the back that it was still available. However, at 0938, an employee named Angel called me and said that the shed was no longer there. He said he was the one that confirmed it with Nicky and that he thinks an employee removed the tag and purchased it because it was out of stock. When I called my husband, he was only five minutes away. The employee offered to give us the one on display with a $100 discount off and my husband would have to take it apart. We did not agree to the one on display and second of all, my husband did not come prepared to take anything apart.

Angel checked and stated that the Sam's Club in Sacramento had a few available, but they refused to ship it to us. I informed them that we didn't go to Sacramento because it was further away. I received a text stating that they were taking the shed apart for us, but I texted back stating that they should talk to my husband who was there in the store. I told my coworker about it and she said it was BS. She also works at Costco and told me to ask for the general manager. My husband did, and that's when Luis the manager wanted to figure something out. After going back and forth, he gave us a $200 gift card and refunded us the money. By that time, we were done with them.

We made sure that he called to confirm the Sam's Club near us had it restocked and on hold for us. We went and purchased the one here in town. I spoke to the manager here and she said technically they don't need to hold it for 24 hours, and I had to correct her and tell her that the email says differently. She said she was not aware of it.

Overall, we were disappointed with our experience at Sam's Club. My husband wasted four hours going somewhere that he did not need to go. Even if it was sold and they informed us before going, we would have been mad but not as mad as getting there only to find out that the item that we purchased and confirmed twice was no longer there. We had to request to speak to the general manager for them to start taking us seriously, and then to come back to town to find out that the local manager was not aware of her company's online policy. At least we can say Costco never screwed us over like this.

I gotta say, I had a pretty rough experience with Sam's Club recently. I don't usually write reviews, but this one was so bad that I just had to share. So, I ordered a couple of Christmas gifts for my kids on December 5th, 2020. A few days later, I realized that I had put in the wrong address and called to have it updated. They told me that they could have FedEx deliver it to a local location for me to pick up, but then later said that they could only cancel my order. I was pretty frustrated, but I decided to call back when I received the tracking number.

When I did receive the tracking number a couple of days later, I called back and was told that they couldn't do anything to help me. I asked to speak to a supervisor, and when I did, he was a total jerk. He said that there was nothing they could do and that I could cancel my order if I didn't like it. I was pretty upset, but I decided to contact FedEx and see if they could help me.

While I was on the phone with the supervisor, I looked at the email with the tracking number and saw that it had been changed to the address and location I wanted to pick up the packages at. I was relieved, but then a few days later, I saw that there were two tracking numbers - one for the master tracking and one for the regular tracking. The master tracking showed that it was being returned to the shipper.

I called Sam's Club again and got a guy who told me that I was still going to receive my packages. He got FedEx on the phone to assure me that my packages were going to arrive. They both assured me that I would be able to pick up my gifts the next day by 8pm. But when the next day came, there was nothing.

I called again and while on the phone, I pulled up FedEx again. Now, the item that was supposed to be delivered the same day was being returned to the sender. I was so frustrated, and they tried to cancel my order again. I asked to speak to a supervisor, and when I did, he offered me gift cards and a free year membership, but not the gifts I paid for.

It turns out that the original supervisor I argued with and his team member cancelled my order literally the day after I left a review. I couldn't believe it. I've been a member for over 15 years and have never been treated so poorly. The last supervisor I spoke to promised to overnight my kids' gifts, but two days went by and there was still nothing.

I don't think I'll ever order from Sam's Club again. It was a nightmare trying to get my kids' Christmas gifts, and I spent over 21 hours on the phone with them. If you upset Sam's Club, they can be pretty vindictive and intentional in their service abilities. I hope this review helps someone else avoid the same frustration and disappointment that I experienced.

This is not a onetime occurance but something that happens all the time. The "fresh chicken breasts" that you sell have previously been frozen and have freezer burn to the extent that we lose almost half the chicken, not to mention the water that is pumped into the chicken to add weight, thereby making the price higher. We have complained in the past and as expected, nothing has been done and the process goes on. We are in our 80s and the store is a good distance from us so it is not always possible to return the chicken. We are expecting our daughter over shortly for a chicken dinner to celebrate her birthday and the chicken that my wife bought today represented to be fresh was covered with freezer burn. You have a reputation for quality products but in this case you fail everytime to live up to your standards.

Charles Ronald Perry, Sr.

271 White Horse Way

Jacksonville, FL 32259

[protected]

This memo concerns the BAKERY Dept. at your store at 3535 RUSSETT GREEN E., LAUREL, Md.

From around 11/15/22 to 01/23/23 was the last time I saw the 3,4 and 6pk of

Apple Danish. (All Apple) So when I asked, "Why /where the all Apple Danish

alone" Around 2/15/2015 I was given the RUN-A-ROUND about that's the way 'THEY' wanted.

I called and talked to someone at the Contact Line and was told they see what can do about the packaging of the Apple Danish.

I asked, "Why you could do a special cake with special Icing, why can't you do a (2), (3) or (4)pk Apple Danish", I got a strange look on their faces. All of your are now are (4), that's (2) Creme Cheese, (1)Cherry and (1) Apple Danish (see attached). I was hoping something would be done, but to no AVAILE.

THEN I HEARD THIS MAN TALKING OUT LOUD ABOUT THE SAME ISSUE THAT I WAS TALKING ABOUT and wondering, ' How many others have the same issues.

The SAM Club in Severn MD does not have regular nor sheet cake ready to go for pick up, now you must order a cake 2 weeks prior. I cannot just go into the store, to pick up a cake like I use to. This is unacceptable, now there is a small display of cakes. Why are cakes no longer ready to go unless you place an order 2 week early (without writing on cake). They used to have buttercream icing available, now cream icing is available. I been a SAM Club customer for over 15 years, this has never happen before even doing COVID cakes were on display and ready to go. There is no signs posted that you must order a cake 2 weeks. When I asked to bakery about the cake, the Rep said cake are no longer available unless you order a cake.

I'm pretty upset and disappointed with Sam's club. And what happened was absolutely uncalled for and I'm pretty surprised Sam's would do this. Is Sam's club getting desperate for customers? Or even desperate for return customers? Falling on hard times or something? After over a year or so, out of the blue, Sam's club tried to renew my membership without my approval by trying to charge my credit card twice. My card company saw this as suspicious activity and shut my card down because of Sam's club. I went to my local hometown grocery store and couldn't purchase my groceries and didn't know why my card was not working and got denied several times while trying to purchase which is pretty humiliating when other store customers watch you trying to use a credit card that is being denied and holding the line up. I then received a message on my cell phone wondering if I approved two attempted purchases from the day before from Sam's club for a membership and my current grocery store purchase. I replied no because of the Sam's club purchases I didn't know anything about (attempted card renewal on Sam's club without me knowing). Over the years, I've always let my membership lapse and I renew it when I go back in at time of purchase at checkout. Sam's has never tried to automatically renew my membership over the years until now. Because of that and the "suspicious activity" on my account, I had to get a new card and go through humiliation at the grocery store. Please do not ever try that again! A few days to a week later after this incident, I then receive a card in the mail from Sam's stating "we tried to renew your membership to help you save time, but we were unable to process your payment". I don't need Sam's to try to save me time. If I wanted to renew, I would have on my own or the next time I made Sam's purchases. I had a card in the mail from Sam's a few weeks prior to this incident wanting me to renew my membership and I could have then if I wanted. Instead of saving me time, you humiliated me at the grocery store with a denied card and got my credit card shut down and I had to wait a week for a new card because of suspicious activity and what the credit card company thought was fraud. I had to run out to my car for a different credit card and get back in a long line and wait to re-check out with a new card at my local grocery store. I'm glad my credit card company is watching out for me but this should have never happened and I hope it never does again.

I have used the chat and spent "hours", and I do mean hours trying to clear this up with Synchrony online. This is a closed account for a long time with a ZERO balance. My Sams Club Master card took over in place of it.

They write in the chat that it has been taken care of and the next statement shows it is still owed, including today, 5/30/2023. I pay the balance on the Sams Club Master Card every month in full. Synchrony has added a balance to the closed account and trying to collect from me. The closed account ends in 3252. The balance Synchrony added is $151.94. If Sam's doesn't take care of this I will take it to small claims court for court costs and the balance. I buy a lot at Sams and hope you get involved with this little matter (Little to you and Synchrony, BIG for me). Michael Barron Rockford, IL

Be careful when using Sam's Club Travel. I had booked 2 standard room at a Townsplace Suites by Marriott Orlando at Flamingo Crossings. Upon arrival they could only locate 1 room reservation. They took several associates 45 minutes to try to find the second room. We then had to purchase a second room. I called Sam's Club and they opened a ticket and would talk to their "travel partner" and get back to me in 72 hours. THEY NEVER DID. And when I emailed for an update they denied my claim and closed the case.

Never will I trust Sam's Club with my travel again

I was just asking for a refund on the 1 room they hadn't booked.

On May 7,2023, I placed and order for hotel accommodations at the North Shore Oceanfront Resort Hotel order #[protected]. I received two documents that indicated my total cost was $617.34. This included all charges and fees. When I arrived at the property the front desk person asked for my credit card and charged an additional $111.29 for a resort fee. My contract states all fees and charges are included. No exception is noted on my contract. If an extra fee is required, it must be noted on the contract! Your contract is misleading and created havoc at the property site. I tried to explain this to all but was given the runaround. Take the responsibility of your improper paperwork and refund $111.29. Then fix your contract paperwork to reflect what the customer is getting.

Do the right thing!

Don Pisegna

as i said yesterday i will send a new complaint everyday until some one responds you have all the info needed in certified letter signed as received by cindi poplin feb 7th 2023 i will send another complaint on sat until you respond to me as well as sunday which will be waiting for you on monday and i will keep sending a complaint everyday until someone contacts me [protected] [protected]@yahoo.com

I am here again this is my 5th complaint over the last ten days my certified letter with all the info was signed for as received by cindi poplin feb 7 2023 I will continue every days until some one at your corp responds pamel louderback taylor mill ky [protected]@yahoo.com as I have told you before cindi poplin has all the copies of statements and letters I have received over 3 years I have been working on this with no help coming from the owner of the closed account the collection agency you sold it to all of those statements were not received by me because it was sent to a wrong address the account that was charged on this one day was a closed out zero balance account you sold an account with out my knowledge when I had an open credit card with correct address and phone number so you did not do a simple customer search under my name and address when the second statement was returned no one at this address or did the letter and statement just go to the dead letter office so you can lay blame with the post office answer me

When I was walking by the pharmacy at Sam's club (10488 Old Katy Rd, Houston TX 77043 ) on Mar 23, one associate offered me the tetanus shot for free and $5.00 will be loaded to my Sam's club account.

They ended up charging my insurance for $54.84 and there was no $5.00 as they promised.

Would you please look into the issue and resolve.

Thank you so much,

Thuy Le

Member # 690 10120 [protected]