Sam's Club
Reviews and Complaints

The SAM Club in Severn MD does not have regular nor sheet cake ready to go for pick up, now you must order a cake 2 weeks prior. I cannot just go into the store, to pick up a cake like I use to. This is unacceptable, now there is a small display of cakes. Why are cakes no longer ready to go unless you place an order 2 week early (without writing on cake). They used to have buttercream icing available, now cream icing is available. I been a SAM Club customer for over 15 years, this has never happen before even doing COVID cakes were on display and ready to go. There is no signs posted that you must order a cake 2 weeks. When I asked to bakery about the cake, the Rep said cake are no longer available unless you order a cake.

I'm pretty upset and disappointed with Sam's club. And what happened was absolutely uncalled for and I'm pretty surprised Sam's would do this. Is Sam's club getting desperate for customers? Or even desperate for return customers? Falling on hard times or something? After over a year or so, out of the blue, Sam's club tried to renew my membership without my approval by trying to charge my credit card twice. My card company saw this as suspicious activity and shut my card down because of Sam's club. I went to my local hometown grocery store and couldn't purchase my groceries and didn't know why my card was not working and got denied several times while trying to purchase which is pretty humiliating when other store customers watch you trying to use a credit card that is being denied and holding the line up. I then received a message on my cell phone wondering if I approved two attempted purchases from the day before from Sam's club for a membership and my current grocery store purchase. I replied no because of the Sam's club purchases I didn't know anything about (attempted card renewal on Sam's club without me knowing). Over the years, I've always let my membership lapse and I renew it when I go back in at time of purchase at checkout. Sam's has never tried to automatically renew my membership over the years until now. Because of that and the "suspicious activity" on my account, I had to get a new card and go through humiliation at the grocery store. Please do not ever try that again! A few days to a week later after this incident, I then receive a card in the mail from Sam's stating "we tried to renew your membership to help you save time, but we were unable to process your payment". I don't need Sam's to try to save me time. If I wanted to renew, I would have on my own or the next time I made Sam's purchases. I had a card in the mail from Sam's a few weeks prior to this incident wanting me to renew my membership and I could have then if I wanted. Instead of saving me time, you humiliated me at the grocery store with a denied card and got my credit card shut down and I had to wait a week for a new card because of suspicious activity and what the credit card company thought was fraud. I had to run out to my car for a different credit card and get back in a long line and wait to re-check out with a new card at my local grocery store. I'm glad my credit card company is watching out for me but this should have never happened and I hope it never does again.

I have used the chat and spent "hours", and I do mean hours trying to clear this up with Synchrony online. This is a closed account for a long time with a ZERO balance. My Sams Club Master card took over in place of it.

They write in the chat that it has been taken care of and the next statement shows it is still owed, including today, 5/30/2023. I pay the balance on the Sams Club Master Card every month in full. Synchrony has added a balance to the closed account and trying to collect from me. The closed account ends in 3252. The balance Synchrony added is $151.94. If Sam's doesn't take care of this I will take it to small claims court for court costs and the balance. I buy a lot at Sams and hope you get involved with this little matter (Little to you and Synchrony, BIG for me). Michael Barron Rockford, IL

Be careful when using Sam's Club Travel. I had booked 2 standard room at a Townsplace Suites by Marriott Orlando at Flamingo Crossings. Upon arrival they could only locate 1 room reservation. They took several associates 45 minutes to try to find the second room. We then had to purchase a second room. I called Sam's Club and they opened a ticket and would talk to their "travel partner" and get back to me in 72 hours. THEY NEVER DID. And when I emailed for an update they denied my claim and closed the case.

Never will I trust Sam's Club with my travel again

I was just asking for a refund on the 1 room they hadn't booked.

On May 7,2023, I placed and order for hotel accommodations at the North Shore Oceanfront Resort Hotel order #[protected]. I received two documents that indicated my total cost was $617.34. This included all charges and fees. When I arrived at the property the front desk person asked for my credit card and charged an additional $111.29 for a resort fee. My contract states all fees and charges are included. No exception is noted on my contract. If an extra fee is required, it must be noted on the contract! Your contract is misleading and created havoc at the property site. I tried to explain this to all but was given the runaround. Take the responsibility of your improper paperwork and refund $111.29. Then fix your contract paperwork to reflect what the customer is getting.

Do the right thing!

Don Pisegna

as i said yesterday i will send a new complaint everyday until some one responds you have all the info needed in certified letter signed as received by cindi poplin feb 7th 2023 i will send another complaint on sat until you respond to me as well as sunday which will be waiting for you on monday and i will keep sending a complaint everyday until someone contacts me [protected] [protected]@yahoo.com

I am here again this is my 5th complaint over the last ten days my certified letter with all the info was signed for as received by cindi poplin feb 7 2023 I will continue every days until some one at your corp responds pamel louderback taylor mill ky [protected]@yahoo.com as I have told you before cindi poplin has all the copies of statements and letters I have received over 3 years I have been working on this with no help coming from the owner of the closed account the collection agency you sold it to all of those statements were not received by me because it was sent to a wrong address the account that was charged on this one day was a closed out zero balance account you sold an account with out my knowledge when I had an open credit card with correct address and phone number so you did not do a simple customer search under my name and address when the second statement was returned no one at this address or did the letter and statement just go to the dead letter office so you can lay blame with the post office answer me

When I was walking by the pharmacy at Sam's club (10488 Old Katy Rd, Houston TX 77043 ) on Mar 23, one associate offered me the tetanus shot for free and $5.00 will be loaded to my Sam's club account.

They ended up charging my insurance for $54.84 and there was no $5.00 as they promised.

Would you please look into the issue and resolve.

Thank you so much,

Thuy Le

Member # 690 10120 [protected]

I sent a registered letter with all information about a closed account the letter was a large letter with all the documents about my complaint it was sent to sams club corp 2101 se simple savings dr bentonville ar 72716 received on feb 7 2023 by a cindy poplin no one at synchrony bank can help me with this problem they promised they would get back to me last week I want some one to call me and tell me why I have not heard from your corporation following is my information pamela louderback 5210 roselawn drive taylor mill ky [protected] I have been working on this for 3 years 3 years with no help from any one I talk to I am a present syschrony card holder and a past one the problem is with the closed account if you are to busy to be bothered with me I will have to hire an attorney for I am done with all of you it will cost me more than I owe but it will be worth it

I did a grocery pickup on 03-27-2023 and they never gave me 69.82 worth of my cold groceries. I called them that same day on my way home at 5:36 told they would credit my card. I finally got home at 8:40 called again I was told the same thing. I called again on 03-29-2023. nothing but excuses. I sent a email on 03-29-2023. I called the manager from the Saginaw Michigan store Kaitlyn King and was told she would send me a gift card because she couldn't figure out how to refund my card. Still no card as of 04-19-2023 So i sent another email telling Kaitlyn that her word means nothing and the customer service sucks. I am now turning this over to my credit card company and informing the BBB and the state of Michigan for ripping off my money. I WILL NOT be renewing in May with Sams club.

I was shopping at the Sam's Club in Bloomington IN store on Thursday April 13th from 12:30 to 2:00. While in the food section I say a sample cart with sliced fruit/honey mangos on a tray and toothpicks sitting beside it. There was no staff. I took a toothpick and used it to get a slice of fruit. Then I threw the toothpick away. The female employee came around the corner yelling at me and asking if I took a piece of fruit. I said I did. She completely went off yelling, criticizing me, grilling me about which side of the cart did I stand on, did I wear gloves. getting into my space and causing a scene. I immediately apologized stating that I didn't know that wasn't what I needed to do. She continued to yell and berate me. I apologized AGAIN for the work I had caused her and that she had to throw the fruit away (as she dramatic THREW it into the trash can), still ranting at me. She was yelling about contamination and DID YOU WEAR GLOVES!?I apologized for a Third time and she still continued berating me. I finally walked off and she was still berating me as I was walking away. At least three other employees were in the area at the time. They did nothing to intervene. A few minutes later one of the employees (I think it was a manager) came to check on me. I explained how I had made the mistake and apologized and how the employee had berated me and would not stop (which everyone around heard). He kept rephrasing my words from "berating" to "explaining procedures". I corrected him twice and then gave up. I spend a lot of money at Sam's and to be a member of Sams I should not have an employee totally go off on me about a slice of fruit!

I was on my way to my grandkids house to take them there gifts for Valentine Day I had forgot something and ran into Walmart maybe 15-20 min came out Car was stolen from Walmart parking lot with all my gifts inside.On Valentine Day. I paid using my gift card from sam's club .I also asked lot cop if they could help me to maybe see who it was and I had no help. I would still like to know I did call they said they would pull the video if I had police report and I do but still no responses.

Has happened on more than one occasion. Order two products online to receive the $50 instant savings on one Scotts Turf Builder Bonus S. Then I receive a cancellation notice that the $50 off product is out of stock, and sale is over. This seems to be a scam. The product is still in stock at stores, and online, but instant savings is over. This is a scam.

I end up with a product I do not want(Ortho Home defense insect killer) and do not receive the discounted product Scotts Bonus S.

In this case they sent TWO orders of what I did not want and charged my card for items that I did NOT order. After 45 minutes online customer service credited back my card for the item I did not even order and acted like I should be happy? Again, this same thing happened before, so cannot be coincidental. Please start correcting these seemingly fraudulent practices. To compensate me for my time on phone bringing the issue and my account being over charged for something I did not order to your attention Send me a free bag( item number [protected]/ or [protected]) of the Scotts Turf Builder Bonus S, only a $24.00 value with the Ortho bug killer I already bought.