The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.
Purchased Kenmore Elite Oasis Washer in April 2007. It is now Jan 08 and I cannot get the washer to work. I purchased Service Contract for washer at Sears and have called in that it is not working. Sears cannot get a service repair person to my home for at least a week. No one seems to want to help with this repair even though we purchased the contract.
Received Alywin Lewis's at Sear's mail address but did not receive an e-mail address. His mail address is: 333 Beverly Road, Hoffman Estate, IL 60179.
To JPSMITH,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your washer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to speak with you regarding your washer and make sure everything that can be done is being done on your behalf.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (JPSMITH) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
I'm sorry to hear about the issues that you are having with your washer. I can certainly understand your concern with a pricy repair bill and your desire to have a less complicated machine. We do value your business with Sears and would appreciate the opportunity to discuss your concerns and to ensure you faith in our products. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the washer is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (R and J) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
We have just come across your post and we would like to apologize for the multiple repairs you have encountered with your Kenmore Elite Oasis. We understand your time is valuable and having to continually put aside time for repairs can be frustrating. My name is Stephanie L. and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to contact you and look into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your Kenmore Elite Oasis was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Roninson for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
To: disappointed/washer,
We are sorry to hear about the problems you have experienced with your washer. It is our goal at Sears to provide our customers with the highest quality of service, customer service and products that exceed your expectations. This is clearly not the case for you and we would appreciate the opportunity to assist you. My name is Dianne and I work for the Sears Cares Escalations Team and we want you to know we are here for assistance. At your convenience, please contact my office at Smadvisor@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, please include the screen name (disappointed/washer) that was used to post here in your email so we can reference to your issue.
Thank you,
Dianne D..
Social Media Moderator
Sears Social Media Support
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to your on this issue. I am sorry to hear that we have let you down with the repair on your Kenmore Oasis and it is a re-occurring issue. Per our records, I do see that we have received your contact information via email. We have forwarded this information to our Case Management Team and will be in touch with you soon.
Dear James_09,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issue which means that we handle issues start to finish with one dedicated case manager. We are very sorry that you are having continuing problems with your Kenmore Oasis washer. We understand your frustration with not wanting to repair a washer that will continue to possibly have problems. I know that I would also be concerned with googling this machine and seeing so many remarks similar to mine. We would like to offer our assistance to help you resolve this situation. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (James_09) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
carlitosway, I saw your post here and I want to apologize for the problems you’ve had with your washer for the last 6 months. We can understand how frustrating it is when something you purchased does not perform as expected. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and it appears we have not met that goal here. Please send the following information – contact #, screen name (carlitosway ), phone # used at time of purchase to smadvisor@searshc.com .
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
Thank you for your update. We appreciate your kind words and we are happy to know your experience with us went well. I will forward your information to your case manager and we thank you again for working with us.
Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
21...SADD, we do apologize for the ongoing issues with your washer. We can understand your disappointment with your washing machine’s performance and would love to help you! With your permission, we would like to connect you with a case manager to investigate and personally work with you to resolve your concerns. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which the items were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (21...SADD) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
this is a new low for sears this is our 2nd hunk of junk from them now this one has more problems then the first but this is were the story gets good I called them on 8/29/11 and they told me to put extended warranty on it so like a dummy I did then they came out to look at it and sais they could not get parts for it anylonger and it was junk and no refund on the new warranty.
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R and J
Rexburg, US
1 comments
R and J
of Rexburg, US
Oct 28, 201111:52 pm EDT
Our Kenmore Elite Oasis HE washer is losing its mind, not completing wash cycles. We dread the potential repair bill. We'd like to buy a simple old-school mechanically controlled washer -- enough with the flimsy electronic controls!
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Roninson
Tees, CA
1 comments
Roninson
of Tees, CA
Mar 18, 20123:17 pm EDT
Hi we bought Kenmore Elite Oasis he in 2007 it is now 2012 and I have had every part of this machine fixed twice every 6 monthes I have to a servece man in these machines are crap.
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durrer6
ripon, US
1 comments
durrer6
of ripon, US
Jun 02, 201210:02 pm EDT
wow! Just woke up to water everywhere. Bottom of washer is leaking. have replaced the board, balance rods etc. why don't they make washers like they used to. Sears used to have quality washer now they are junk!
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ElementsofLife_1982
Owings Mills, US
1 comments
ElementsofLife_1982
of Owings Mills, US
Jun 29, 201210:13 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Wow, I am having the same EXACT issue just like everyone else! I had a technician came to our house Dec' 11 to replace a part. Then now I am receiving a F1 error message. I have to keep hit cancel then start...cancel then start...cancel...the start...I guess you get the point. Now a new error message appears right before the rinse/spin cycle. The washer machine also tears my towels and clothing. I would suggest to anyone please do not by Kenmore Elite Oasis washer machine. The Sears Customer Care Dept. is no help; they can help you become more frustrated. Finally, I called Sears Customer Relations Dept. a tech. is coming to diagnosed my washer machine. The Customer Relations Dept. also waived my service charge fee.
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HKDollar
US
1 comments
HKDollar
of US
Jul 15, 201211:05 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I agree with you all. These machines are GARBAGE and the Sears Customer Service is WORSE! I bought the Kenmore Oasis HE washer and matching dryer in 2007 and started having problems with the machine (UL error) since 2011. Since my machine is not on the recall list, although from these reviews it sounds like it should be, Sears will not repair the machine nor provide the parts for it to be repaired. I would not recommend this machine nor any other appliance from Sears to anyone!
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cdcleer
Bartonville, US
1 comments
cdcleer
of Bartonville, US
Aug 28, 20123:01 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
WOW, I am having almost all the same problems. The F1, ordered a new board for $200.00. Replaced it and the F1 went away. Now the Sd code, so we followed a technicians directions by pouring half a a gallon of vinegar through a wash cycle and now it stops at 12 minutes and not completing spins out. When it slows down to stop it sounds like your downshifting. We have spent too much money already. It is gonna cost $130.00 for a sears technician to come out, not including any more parts its needs. I will never spend another dime at Sears again. My next machine will be an LG which rates very well and is only $750.00, not $1000.00 like we spent for this one that only lasted over 4 years. Very Very disappointed with this company and products.
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disapponted
Duluth, US
1 comments
disapponted
of Duluth, US
Aug 30, 20124:59 pm EDT
My husband and I purchased the Kenmore Oasis Elite Quietpak4 several years ago and we absolutely hate the washer. It can't any load of any size . . . I have to wash my sheets separately . . top sheet and maybe the pillow cases and then the bottom fitted sheet separately. Even by doing this the machine sounds like it is going to go through the laundry room wall! I've never heard such noise. I absolutely hate the machine. It takes the least thing to make it get off balance and I'm constantly having to run to the laundry room to reposition the load. It will twist a sheet until it is almost impossible to straighten it out. And some loads it looks like a big mushroom when I open the lid. I never feel my clothes are clean. I am 65 years old and I've had Sears products all of my 45 years of marriage and I've never had a washer as much of a lemon as this one! I cannot believe the Sears has fallen this low to sell a washer as bad as this. I just wonder how many of these have been sold to people! My husband and I went to the store where we purchased ours with pictures shortly after we bought it and the sales people there didn't seem to care and made every excuse they could.
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James_09
Benson, US
1 comments
James_09
of Benson, US
Sep 27, 201211:31 am EDT
This is terrible. I am now running into the same issues. I have a Kenmore Oasis washer and I am also getting these L1 codes. The washer itself smells. I bought this unit back in 2007. Now they are wanting me to pay an arm and a leg for a repair. I would not have a problem paying for it, but this is a reoccurring issue with so many people. I do not want to have to pay for a repair that will only fix the equipment temporarily. I do not want to pay for a reoccurring issue. If I was the only one or even a few people having this issue, I would pay. But when you can sit there and google this machine and on the first page you start seeing the how to repair, class action lawsuit, and low ratings, then there is a bigger issue than just a few machines breaking down. I have talked to so many people from India today, I am about done with Sears. Have a hard time understanding them and it makes it even more frustrating when they can not help you. Plus it is pretty bad when their own sales people can tell you about the issues with that type of machine. When is Sears going to own up to the fact that they have sold a defective product.
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susan zezzo
Jamison, US
2 comments
susan zezzo
of Jamison, US
Nov 02, 201210:44 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
all these complaints, what if anything can we do? my oasis is dispensing rust on my clothes from the blistering on the drum, it is only 3 years old sazezzo@yahoo.com
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Judith Davis
Coalton, US
1 comments
Judith Davis
of Coalton, US
Dec 18, 20123:46 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
I bought the Oasis set in 2009 plus paid dearly for the extended warranty. Just made my third call for a dryer repair. Could have called several times prior but I stood there waiting for the clothes to dry and manually opening the door after pushing the "stop" button. The time would go from the original setting of 48 minutes and go as high as 93 minutes...never to come back down even though the clothes were DRY!
Had had no trouble with the washer until today. Could not get it to stay set on "normal". For the price I paid, I could & should rightfully expect better service. Called for repair and a tech will be here in 2 days. All well and good; however, I want rid of these lemons. Feel that some restitution should be forthcoming. We will see but I will be an EX-SEARS CUSTOMER if something isn't done. Judith Davis
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c&p
US
1 comments
c&p
of US
Jan 05, 20137:24 pm EST
We purchased the Kenmore Elite Oasis in May of 2007, and have had problems with it . We are getting the error code F1 . I was told there was a recall on it but is being covered under what they call a upgraded at not cost . I made a call today @ [protected] and spoke with a rep, she took all my information and I explained the issue, she told me I no longer have the extended warranty and there is nothing she can do, however she gave me a couple of websites to go to troubleshoot the issue . I explained I was very disappointed with this washer, and the set was not cheap and at the time I thought I was buying top of the line . If there are so many problems with these washers then why isn't something being done ? I am now at the point of do I put more money into this washer or do I purchase a new one . If the decision is made to purchase another washer it won't be a Kenmore . And I will think twice before I purchase anymore appliances from sears . Had I read reviews on this set I would never have purchased it . But I will do reviews next time . When you are spending that kind of money you need to make sure you are getting what you paid for . Very Disappointed !
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Mr. Unhappy100
Santa Cruz, US
1 comments
Mr. Unhappy100
of Santa Cruz, US
Jan 24, 20139:16 pm EST
Purchased an Oasis Washer in 2008. Having many of the same problems discussed here including clothes not getting clean, smelly clothes, and now the spin cycle is so loud you can't hear anything when it's spinning. Done with this hunk of junk, going back to the old style washer. Sears should stand behind their product and recall these pieces of ...
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carlitosway
Miami, US
3 comments
carlitosway
of Miami, US
Feb 08, 20136:38 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
As much as I like Sears, it's too hard to ignore all the negative comments. I too have a Kenmore Elite Oasis washer/dryer that I purchased in 2007 and have been having problems with the washer for the last 6 months. I've also been getting the dreaded F1 error code but have found a way to get around it. I was told it had to do with a water temperature sensor so I simply turn the hot water on in the faucet and once the hot water begins to pour, I start the washer. Usually it only takes several tries as opposed to the dozen or so tries required when I don't do this. Oh well, guess Sears won't be getting my business on the next washer I purchase because karma. However, I still am very happy with all the tools and great deals I got on them. Kenmore on the other hand, I don't think so...
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21...SADD
Cave city, US
2 comments
21...SADD
of Cave city, US
Mar 02, 201312:07 am EST
It should put enough water on the clothes that they get wet...Also the rotten egg smell at start up is crazy stupid...Has damaged many clothes by twisting everything into a ball of mess...Actually has put black stuff on some clothes while in the wash...Yes, the clean machine cycle has been used many times...this machine is just a lemon and we should get some help on this...
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carlitosway
Miami, US
3 comments
carlitosway
of Miami, US
Mar 03, 20139:33 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
Just want to say I think Sears is a great company. When I purchased the Oasis washer and drier set I did so because the manufacturer of these is actually Whirlpool...yes, that's right, they were made by Whirlpool and sold under the Sears Kenmore brand. And yet, when the washer broke less than 5 years later it was Sears that stepped up to the plate and offered a discount on a new washer of my choosing, or a discount on repairs. Nevertheless, the manufacturer is Whirlpool, which has always gathered great attention based on the quality of their products and reliability. Hope we remember that before choosing to shop at Sears again as I've always felt they sell great products at great prices. Plus, it's a classic American company that's been around for many years. I hope they don't get replaced with some company from communist China... Buy products Made in America, for our Country's sake, please. Thanks for reading my rant.
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So-Overwhelmed
New York Mills, US
1 comments
So-Overwhelmed
of New York Mills, US
Apr 28, 201310:46 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
We are totally dissatisfied with our purchase of the Kenmore Elite Oasis Washer and Dryer that we bought from Sears in 2007. The machines do not stand up to the standards or quality that Sears made them out to be. We are totally surprised that "Kenmore" would construct such faulty machines and that Sears would sell them. We have always has faith in Kenmore products in the past and have always supported same. We have also always loved Sears products and had much faith there also. The Kenmore Elite Oasis Washer and Dryer have been a horror story in our house. This was a dreaded nightmare to have purchased these items. We purchased the extended warranty in the beginning and have since purchased 2 additional extended warranties to no avail. Between the "UL", F1, and F51 codes we don't know what to do. This has been a constant issue with the washer since we've had it and the dryer doesn't dry the clothes so we end up having to hang clothes all over the house to dry. We have also had to spend countless hours and tons of money that we don't have washing at a local laundry spot which takes up all of our time for a family of 5. This is quite shameful of Sears and Kenmore to advertise such machines that they know do not work. Research show a tremendous amount of complaints on these systems and that they have faulty bearings that should have been recalled to Sears never did do a recall from what we've read. If there is anyone out there that can point us in the right direction to get some relief from these heartaches we would be forever grateful. Please HELP us...we are so overwhelmed. We just want a washer and dryer that works Please! Thank you. So-Overwhelmed
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LLHouse
Tolland, US
1 comments
LLHouse
of Tolland, US
Oct 29, 20134:28 pm EDT
Our oasis washer is only 2 years old but last night it repeatedly turned on by itself and gave us all sorts of error codes including c1. The basin started filling up with water all on its own. We had to run a drain and spin cycle to get the water out and then we just unplugged the machine. I'm afraid to use it now because I don't know if it's capable of functioning normally now.
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lsk1
Chap, US
2 comments
lsk1
of Chap, US
Jan 17, 20148:32 am EST
We purchased our Oasis washer in 2007 and it's been a nightmare. Within a year we started having problems so we called Sears. I was told they would replace the panel at no cost to us. The repairman came out, took everything apart, called someone, then told me that it would cost $145.00. I called Sears and was told that he would put the old part back in and leave if I didn't pay. What choice did I have? Within 2 months the same thing started happening. (Everything everyone is talking about here). We've been dealing with it since. Whoever got the choice of choosing another washer consider yourself lucky. We haven't bought from Sears since and never will again. We should have just burned the $800.00 the washer cost us in our wood stove, it would have gone further. Sears obviously isn't the store it used to be.
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Maureen Hamilton
Qualicum Beach, CA
1 comments
Maureen Hamilton
of Qualicum Beach, CA
Feb 17, 20141:45 pm EST
We purchased a Kenmore Oasis washer and dryer in 2009. problems with the washer (F1 error) started in 2013. I found the recall letter regarding the control board online but did not receive one myself. I called Sears who asked me to forward said letter to them so they did authorize free replacement of control board which was installed two weeks ago. February 14, 2014 the machine started to pump out water from the back or underneath the machine flooding my laundry room, kitchen and bathroom. I now have an expensive insurance claim and my house full of machinery from the restoration company trying to dry out the three rooms after which floors will have to be replaced and walls repaired. If there is a class action lawsuit in Canada could someone let me know? Why was this machine still being sold after all the problems were reported?
Maureen Hamilton
BC, Canada
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RollTideTN
US
1 comments
RollTideTN
of US
Dec 28, 201412:05 am EST
I have been having the dreaded F51 error on my Oasis HE washer. I have had the control board replaced years ago under recall/warranty (but that was not the source of the problem). I have replaced the tub suspension rods (which seemed to fix the problem for a while). But today I think I've found the source - the rotor position sensor connector was not making complete contact. Thanks to a comment by "amadon" from 2007 on the "fixya" site it is working now (1 small and 2 very large loads all back-to-back without a single error! - the load before the fix got 25-30 errors). "amadon"s comment was: "Disconnect three prong rotor position sensor harness located under machine clean connectors crimp harness to fit tighter and it should fix problem if not then replace control board i am a sears tech and i see about 5 a week 90% of time its a loose connection to rotor position sensor" - I CRIMPED the connection (be careful it is plastic) and everything is now good!
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John R Kronenberger
US
1 comments
John R Kronenberger
of US
Nov 29, 201512:01 pm EST
Same issues and agree with all comments above. Several service callsand no permanent resolution. The operating buttons still require multiple pushes, its to the point a screw driver is required. Solution: we are dumping this "Elite" POS today and buying a Samsung - larger capacity, better warranty, and on SALE.
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danny Turner
US
2 comments
danny Turner
of US
Mar 06, 201611:07 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
died! not even 3 years old! repairman says the "control computer " is bad, , , , and it costs $329---the whole machine was only $349!
Kenmore used to be a good and trusted name in appliances...not any more.. ...IT IS JUNK! AND... I'm out an additional $100 for the repairman!
It is the last Kenmore ANYTHING that i will buy.
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danny Turner
US
2 comments
danny Turner
of US
Mar 08, 20163:35 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Sears is poo poo
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%Jm1965
US
1 comments
%Jm1965
of US
Apr 28, 201610:10 am EDT
The Kenmore Elite is a pile of garbage and a waste of money. Kenmore who is owned by Sears should be held responsible for this fraud they call the Oasis Elite. It's time for Sears/Kenmore to be put out of business. Even if there's a class action lawsuit, nothing will happen. They might be forced by the court to hand out a low value voucher for a new washer and dryer but that will not change anything. The best way this should be fought is for us as consumers never shop at Sears again and tell our friends. Hit them right where it counts, in their wallet!. So get on social media and Yelp to combat this travesty.
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franklin45
US
2 comments
franklin45
of US
Jul 13, 20167:00 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I also hate my Oasis Elite washer. It does not get my clothes clean.
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Joel palatnick
Woodland Hills, California, US
1 comments
Joel palatnick
of Woodland Hills, California, US
Nov 13, 20203:04 am EST
I want to cancel my subscription for a water filter Kenmore My name is joel Palatnick
Jpalatnick@yahoo. Com I can’t find your phone number to call please advise
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Replied
this is a new low for sears this is our 2nd hunk of junk from them now this one has more problems then the first but this is were the story gets good I called them on 8/29/11 and they told me to put extended warranty on it so like a dummy I did then they came out to look at it and sais they could not get parts for it anylonger and it was junk and no refund on the new warranty.
Our Kenmore Elite Oasis HE washer is losing its mind, not completing wash cycles. We dread the potential repair bill. We'd like to buy a simple old-school mechanically controlled washer -- enough with the flimsy electronic controls!
Hi we bought Kenmore Elite Oasis he in 2007 it is now 2012 and I have had every part of this machine fixed twice every 6 monthes I have to a servece man in these machines are crap.
wow! Just woke up to water everywhere. Bottom of washer is leaking. have replaced the board, balance rods etc. why don't they make washers like they used to. Sears used to have quality washer now they are junk!
Wow, I am having the same EXACT issue just like everyone else! I had a technician came to our house Dec' 11 to replace a part. Then now I am receiving a F1 error message. I have to keep hit cancel then start...cancel then start...cancel...the start...I guess you get the point. Now a new error message appears right before the rinse/spin cycle. The washer machine also tears my towels and clothing. I would suggest to anyone please do not by Kenmore Elite Oasis washer machine. The Sears Customer Care Dept. is no help; they can help you become more frustrated. Finally, I called Sears Customer Relations Dept. a tech. is coming to diagnosed my washer machine. The Customer Relations Dept. also waived my service charge fee.
I agree with you all. These machines are GARBAGE and the Sears Customer Service is WORSE! I bought the Kenmore Oasis HE washer and matching dryer in 2007 and started having problems with the machine (UL error) since 2011. Since my machine is not on the recall list, although from these reviews it sounds like it should be, Sears will not repair the machine nor provide the parts for it to be repaired. I would not recommend this machine nor any other appliance from Sears to anyone!
WOW, I am having almost all the same problems. The F1, ordered a new board for $200.00. Replaced it and the F1 went away. Now the Sd code, so we followed a technicians directions by pouring half a a gallon of vinegar through a wash cycle and now it stops at 12 minutes and not completing spins out. When it slows down to stop it sounds like your downshifting. We have spent too much money already. It is gonna cost $130.00 for a sears technician to come out, not including any more parts its needs. I will never spend another dime at Sears again. My next machine will be an LG which rates very well and is only $750.00, not $1000.00 like we spent for this one that only lasted over 4 years. Very Very disappointed with this company and products.
My husband and I purchased the Kenmore Oasis Elite Quietpak4 several years ago and we absolutely hate the washer. It can't any load of any size . . . I have to wash my sheets separately . . top sheet and maybe the pillow cases and then the bottom fitted sheet separately. Even by doing this the machine sounds like it is going to go through the laundry room wall! I've never heard such noise. I absolutely hate the machine. It takes the least thing to make it get off balance and I'm constantly having to run to the laundry room to reposition the load. It will twist a sheet until it is almost impossible to straighten it out. And some loads it looks like a big mushroom when I open the lid. I never feel my clothes are clean. I am 65 years old and I've had Sears products all of my 45 years of marriage and I've never had a washer as much of a lemon as this one! I cannot believe the Sears has fallen this low to sell a washer as bad as this. I just wonder how many of these have been sold to people! My husband and I went to the store where we purchased ours with pictures shortly after we bought it and the sales people there didn't seem to care and made every excuse they could.
This is terrible. I am now running into the same issues. I have a Kenmore Oasis washer and I am also getting these L1 codes. The washer itself smells. I bought this unit back in 2007. Now they are wanting me to pay an arm and a leg for a repair. I would not have a problem paying for it, but this is a reoccurring issue with so many people. I do not want to have to pay for a repair that will only fix the equipment temporarily. I do not want to pay for a reoccurring issue. If I was the only one or even a few people having this issue, I would pay. But when you can sit there and google this machine and on the first page you start seeing the how to repair, class action lawsuit, and low ratings, then there is a bigger issue than just a few machines breaking down. I have talked to so many people from India today, I am about done with Sears. Have a hard time understanding them and it makes it even more frustrating when they can not help you. Plus it is pretty bad when their own sales people can tell you about the issues with that type of machine. When is Sears going to own up to the fact that they have sold a defective product.
all these complaints, what if anything can we do? my oasis is dispensing rust on my clothes from the blistering on the drum, it is only 3 years old sazezzo@yahoo.com
I bought the Oasis set in 2009 plus paid dearly for the extended warranty. Just made my third call for a dryer repair. Could have called several times prior but I stood there waiting for the clothes to dry and manually opening the door after pushing the "stop" button. The time would go from the original setting of 48 minutes and go as high as 93 minutes...never to come back down even though the clothes were DRY!
Had had no trouble with the washer until today. Could not get it to stay set on "normal". For the price I paid, I could & should rightfully expect better service. Called for repair and a tech will be here in 2 days. All well and good; however, I want rid of these lemons. Feel that some restitution should be forthcoming. We will see but I will be an EX-SEARS CUSTOMER if something isn't done. Judith Davis
We purchased the Kenmore Elite Oasis in May of 2007, and have had problems with it . We are getting the error code F1 . I was told there was a recall on it but is being covered under what they call a upgraded at not cost . I made a call today @ [protected] and spoke with a rep, she took all my information and I explained the issue, she told me I no longer have the extended warranty and there is nothing she can do, however she gave me a couple of websites to go to troubleshoot the issue . I explained I was very disappointed with this washer, and the set was not cheap and at the time I thought I was buying top of the line . If there are so many problems with these washers then why isn't something being done ? I am now at the point of do I put more money into this washer or do I purchase a new one . If the decision is made to purchase another washer it won't be a Kenmore . And I will think twice before I purchase anymore appliances from sears . Had I read reviews on this set I would never have purchased it . But I will do reviews next time . When you are spending that kind of money you need to make sure you are getting what you paid for . Very Disappointed !
Purchased an Oasis Washer in 2008. Having many of the same problems discussed here including clothes not getting clean, smelly clothes, and now the spin cycle is so loud you can't hear anything when it's spinning. Done with this hunk of junk, going back to the old style washer. Sears should stand behind their product and recall these pieces of ...
As much as I like Sears, it's too hard to ignore all the negative comments. I too have a Kenmore Elite Oasis washer/dryer that I purchased in 2007 and have been having problems with the washer for the last 6 months. I've also been getting the dreaded F1 error code but have found a way to get around it. I was told it had to do with a water temperature sensor so I simply turn the hot water on in the faucet and once the hot water begins to pour, I start the washer. Usually it only takes several tries as opposed to the dozen or so tries required when I don't do this. Oh well, guess Sears won't be getting my business on the next washer I purchase because karma. However, I still am very happy with all the tools and great deals I got on them. Kenmore on the other hand, I don't think so...
It should put enough water on the clothes that they get wet...Also the rotten egg smell at start up is crazy stupid...Has damaged many clothes by twisting everything into a ball of mess...Actually has put black stuff on some clothes while in the wash...Yes, the clean machine cycle has been used many times...this machine is just a lemon and we should get some help on this...
Just want to say I think Sears is a great company. When I purchased the Oasis washer and drier set I did so because the manufacturer of these is actually Whirlpool...yes, that's right, they were made by Whirlpool and sold under the Sears Kenmore brand. And yet, when the washer broke less than 5 years later it was Sears that stepped up to the plate and offered a discount on a new washer of my choosing, or a discount on repairs. Nevertheless, the manufacturer is Whirlpool, which has always gathered great attention based on the quality of their products and reliability. Hope we remember that before choosing to shop at Sears again as I've always felt they sell great products at great prices. Plus, it's a classic American company that's been around for many years. I hope they don't get replaced with some company from communist China... Buy products Made in America, for our Country's sake, please. Thanks for reading my rant.
We are totally dissatisfied with our purchase of the Kenmore Elite Oasis Washer and Dryer that we bought from Sears in 2007. The machines do not stand up to the standards or quality that Sears made them out to be. We are totally surprised that "Kenmore" would construct such faulty machines and that Sears would sell them. We have always has faith in Kenmore products in the past and have always supported same. We have also always loved Sears products and had much faith there also. The Kenmore Elite Oasis Washer and Dryer have been a horror story in our house. This was a dreaded nightmare to have purchased these items. We purchased the extended warranty in the beginning and have since purchased 2 additional extended warranties to no avail. Between the "UL", F1, and F51 codes we don't know what to do. This has been a constant issue with the washer since we've had it and the dryer doesn't dry the clothes so we end up having to hang clothes all over the house to dry. We have also had to spend countless hours and tons of money that we don't have washing at a local laundry spot which takes up all of our time for a family of 5. This is quite shameful of Sears and Kenmore to advertise such machines that they know do not work. Research show a tremendous amount of complaints on these systems and that they have faulty bearings that should have been recalled to Sears never did do a recall from what we've read. If there is anyone out there that can point us in the right direction to get some relief from these heartaches we would be forever grateful. Please HELP us...we are so overwhelmed. We just want a washer and dryer that works Please! Thank you. So-Overwhelmed
Our oasis washer is only 2 years old but last night it repeatedly turned on by itself and gave us all sorts of error codes including c1. The basin started filling up with water all on its own. We had to run a drain and spin cycle to get the water out and then we just unplugged the machine. I'm afraid to use it now because I don't know if it's capable of functioning normally now.
We purchased our Oasis washer in 2007 and it's been a nightmare. Within a year we started having problems so we called Sears. I was told they would replace the panel at no cost to us. The repairman came out, took everything apart, called someone, then told me that it would cost $145.00. I called Sears and was told that he would put the old part back in and leave if I didn't pay. What choice did I have? Within 2 months the same thing started happening. (Everything everyone is talking about here). We've been dealing with it since. Whoever got the choice of choosing another washer consider yourself lucky. We haven't bought from Sears since and never will again. We should have just burned the $800.00 the washer cost us in our wood stove, it would have gone further. Sears obviously isn't the store it used to be.
We purchased a Kenmore Oasis washer and dryer in 2009. problems with the washer (F1 error) started in 2013. I found the recall letter regarding the control board online but did not receive one myself. I called Sears who asked me to forward said letter to them so they did authorize free replacement of control board which was installed two weeks ago. February 14, 2014 the machine started to pump out water from the back or underneath the machine flooding my laundry room, kitchen and bathroom. I now have an expensive insurance claim and my house full of machinery from the restoration company trying to dry out the three rooms after which floors will have to be replaced and walls repaired. If there is a class action lawsuit in Canada could someone let me know? Why was this machine still being sold after all the problems were reported?
Maureen Hamilton
BC, Canada
I have been having the dreaded F51 error on my Oasis HE washer. I have had the control board replaced years ago under recall/warranty (but that was not the source of the problem). I have replaced the tub suspension rods (which seemed to fix the problem for a while). But today I think I've found the source - the rotor position sensor connector was not making complete contact. Thanks to a comment by "amadon" from 2007 on the "fixya" site it is working now (1 small and 2 very large loads all back-to-back without a single error! - the load before the fix got 25-30 errors). "amadon"s comment was: "Disconnect three prong rotor position sensor harness located under machine clean connectors crimp harness to fit tighter and it should fix problem if not then replace control board i am a sears tech and i see about 5 a week 90% of time its a loose connection to rotor position sensor" - I CRIMPED the connection (be careful it is plastic) and everything is now good!
Same issues and agree with all comments above. Several service callsand no permanent resolution. The operating buttons still require multiple pushes, its to the point a screw driver is required. Solution: we are dumping this "Elite" POS today and buying a Samsung - larger capacity, better warranty, and on SALE.
died! not even 3 years old! repairman says the "control computer " is bad, , , , and it costs $329---the whole machine was only $349!
Kenmore used to be a good and trusted name in appliances...not any more.. ...IT IS JUNK! AND... I'm out an additional $100 for the repairman!
It is the last Kenmore ANYTHING that i will buy.
Sears is poo poo
The Kenmore Elite is a pile of garbage and a waste of money. Kenmore who is owned by Sears should be held responsible for this fraud they call the Oasis Elite. It's time for Sears/Kenmore to be put out of business. Even if there's a class action lawsuit, nothing will happen. They might be forced by the court to hand out a low value voucher for a new washer and dryer but that will not change anything. The best way this should be fought is for us as consumers never shop at Sears again and tell our friends. Hit them right where it counts, in their wallet!. So get on social media and Yelp to combat this travesty.
I also hate my Oasis Elite washer. It does not get my clothes clean.
I want to cancel my subscription for a water filter Kenmore My name is joel Palatnick
Jpalatnick@yahoo. Com I can’t find your phone number to call please advise