Shell
Reviews and Complaints

Hi I m going regular to you fuel station but I notes then guy working night shift at stenhouse gorgie he is indian he all time so rude and busy with hand free phone talk their language. He don't consantrate on customer. He always busy on his life [censored] guy. I don't know his name sunday night he was there. If you want I can find his name as well. I ask him give me respect please and he feel inssult. I don't know he is so busy on phone. I don't know what to tell more my many friends go there they told me same

I was suspended on 6/1/18 for a big misunderstanding, a guy came in that I knew with someones credit card I knew it was stolen so I copied down the name and 16 digit number on front of card thats it .I got fired but I was right the card was stolen and used later that night .why am I fired I was looking out for a person in my community .I think its because the district manager developed a problem with me when she found out that I dated a black guy .and I didn't find her n****er jokes and comments funny.I bust my butt I'm always on time I do my work and much much more I gave 110%at my job and I think its wrong I get fired for non sense

I visited shell station in Lauderhill FL! Attendant nasty, he ran from behind the glass counter to run into my face because I complained about the meter stopping while I'm holding the pump! Very unprofessional! Became screaming racist remarks and shouting thru the glass to over look me and take orders from customers behind me! There were at least 5 other guests (ppl I've never met in my life) that defended me against this man! And others just left quietly without saying one word, or making any purchases! Very enbarrassing and I now am in fear to even go to the local gas station in my neighborhood

I entered the Shell service station located on Fullarton road Rose Park to purchase several milk drinks. When I got to the counter I was told by the attendant to remove the hood from my zip up jacket or she would refuse to serve me. I told the female attendant that I was not required to do so as she was stereotyping individuals wearing such clothing. If there had of been some type of signage stating this particular rule for entering this establishment then I would have no problem adhering to such rule. I attend this particular service station numerous times throughout the year and have never had a problem wearing such clothing with other operators as I believe it's not a requirement to do so.

The Shell gas station at Moana and Kietzke Lane in Reno Nevada is forcing its customers to use credit card by declining to use debt. Then when you are forced to use the credit way they bump the amount from $3.71 a gallon to $4.19 a gallon. This is unfair to a consumer. An almost .50 a gallon increase when they refuse to accept debit. I think a quality control inquiry is needed.

I went to fill fuel and had full tank.They said it is free check of engine oil check and coolant check.Every thing was fine and upto the full levels, but the guy who posed and said to be an expert suggested to buy a litre of coolant say that it changed its colour . Believing him, I asked to refill.Instead of refilling, he removed the existing coolant and filled with the one he brought from inside.He did not have a funnel to pour the coolant and he sprinkled it all over the engine parts.He said the station does not have a funnel.He could fill only 300 ml and asked me a refill the remaining 700 ml in future.The 300 ml he filled was by removing the existing coolant from my card.I asked for the bill, with the number of my car.They said, they don't give bills with vehicle number.. From this incident you could get guess how Shell is fooling and looting the customers.In fact Honda coolant need not be changed.As the Shell put to a different kind of Coolant which doesn't suit Honda, I had to spend an hefty amount to drain out the entire coolant and to fill the original one. Shell guys are Cheats.They do any thing for the sake of money .I suggest no one should go to this fuel station in particular and to any Shell station in general.

I Jonathan Ramirez left my Black, Versace wallet containing Credit Cards, around $400 in cash, my NV Driver's license, and some Mexican Currency at station 31587 Canyon Estates Dr. Lake Elsinore, CA. I have been trying to see if anyone can pull surveillance to see if the employee on duty (named Fritz) picked it up to put in a safe place or if another customer may have walked in and grabbed it. I would appreciate any assistance in recovering my wallet.

My name is Rob. Card readers always broken. Perceived Drug transactions on the premises. Poor lighting. The attendant is rude. Facility unkept. A complete downgrade from other Shell stations in the area. My shell card wouldn't work after going inside on the evening of 28 May 2018. The attendant held my card and authorized the pump. I pumped gas and went inside for the card to be run. It declined. I called the 1-800 number (on speaker phone) to show the attendant that there were funds available. We tried at least 7 more times. I told him I'd give him my pertinent info that he could verify with my drivers license. I live just around the corner and frequently use this location due to convenience only. I told him to call me and I will come back so we can try it in the morning. He forcefully told me that if I was to leave, I'd be arrested. I suggested that he call the police then because I had not broken any laws and I was trying to clear up the situation. He was just being very difficult to work with. The police officer arrived and was very professional. The attendant immediately assumed the role of "victim" although there was no crime committed. I was totally displeased with this. I've never been so embarrassed in my life. I am a 24 year military vet and plan to elevate this if nothing is done to correct the deficiencies at this facility. My next contact is the military to get Shell added to the restricted list and file a complaint with the BBB. My local city representatives are also an option along with the local news. Something must be done to prevent this from happening to anyone else. We are customers and should be treated as such. I would appreciate some feedback at your soonest opportunity. Thanks in advance. I may be reached at [protected]@gmail.com

On May 6, 2018 at 5:55 pm I filled my fuel tank. I asked about using the bathroom and was directed to the building adjacent to the main building.

Upon entering there was a strong odor of urine. There was graffiti all over the walls, there was debris on the floor. There was also graffiti scratched into the walls and appliances.

As I used the toilet, I saw that there was graffiti scratched deeply into the toilet seat. I'm glad I did not have to sit on the toilet seat as I am sure it would have caused injury to me legs. Additionally, the toilet and sink were both filthy and there were tissue paper remnants strewn about the floor.

This station appeared to be a very nice station on the outside and the fuel costs were quite high, $4.299 per gallon for regular unleaded, where other stations I had used during the day were in the $3.09 to $3.99 range. For the price of fuel they should have more than enough to pay an employee to maintain the bathrooms in a clean, acceptable condition.

I am a Shell Card holder and I do not appreciate finding a station in this condition.

This is a gas station I use everyday since being a car owner, I have a nail in my tire and was told that they can plug up my tire for 20 dollars, today on 5-23-18 I went to check if I can do a walk in or set up an appointment. As I approach the mechanics I wasn't sure who worked there, their where several men standing in the garage with cups of alcohol beverages, but very unprofessional, I ask the mechanic who actually worked there if he accept walk ins or only by appointment he just starred at me and chuckled. I will be filing a report to the cap hghts police department for sexual discrimination and the use of alcohol at work.

Service Station in Little Rock - [protected] 11911 Mara Lynn Road, Little Rock Arkansas 72211, USA.
This place needs to be investigated by corporate. I am a business professional and travel everywhere in the United States. I live in Little Rock Arkansas and this station always has problems when I go. They refuse to honor shell rewards which work at every other shell in town even though they are listed as a shell rewards gas station. I have even tried to go inside when the pump says: "fuel rewards loyalty not honored'. I go to the next shell which is about a mile away in a kind of bad neighborhood and it works no problems. I go inside and ask them to place my id in manually and they say they don't know how and I know this is an outright lie. Their prices are super higher than everyone else anyway plus the rewards don't work on a regular basis. I was returning a rental car last week and went there to fill the car up before bringing it back and had a.10 cent bonus saved up from the last time I pumped shell premium fuel, it showed up on their pump, I swiped my card then the pump blinked off. So I went back in after that and I did not even pump one penny of gas but it had stripped my bonus and was down to only 5 cents which is not normal. This may not seem like a lot (which it isn't to me) but how many hundreds of people does that happen to a day? I have noticed that there are fewer and fewer customers showing up there. I only use them if I am in a rush in the morning and cannot make it to drop my daughter off to school with the current amount of fuel I have in my tank. I will never fill up there again, I only use as much fuel as it takes to get me to the next kroger gas station. I travel a lot and this has soured me from using shell fuels all together. I don't want anything out of this other than for them to be looked into for some type of unfair business practice they may or may not be using.

I recently stopped at shell station #53286480081 at i-95 & us264
To purchase some paper plates and utensils so my wife and I could eat our lunch.
When I took the items to the counter, the clerk did not scan them and told m that it would be almost $5! I corrected him and after he scanned them, the total became $2.97. I do not appreciate being ripped off and taken advantage of. There was no apology or any attempt to explain the price difference. How many other customers has this person done
This to?
If these are the kind of people employed at shell stations, you can be sure that I will no longer be a customer and I will pass the word on to anyone I can to be aware of thus kind of "customer service".
I don't expect a response from a giant company like shell, but I felt it was my duty to in form the them of the type of personnel representing them.

I came in to the store on Friday may 18, 2018 to get gas and exchange for another scratch off ticket cause I just won another ticket the ticket says ticket on it that I one I tried to explain to the girl that the ticket said I won a ticket she asked me if I wanted cash I told her no it says ticket in order to inform that i wanted a ticket she was to busy on the phone (headset) gossipping to hear me correctly when I said it looking in her face I guess I made feel stupid when she ask me again and I said no ticket then hurried up and got offended and refused me to get gas but still have me cash back for the ticket.

I was at the location of 3 mile and Hammond in traverse city. One of the associates, by the name of Amanda refused my state issued i.d. due to the fact that it had a paper copy stapled to the back per the secretary of state I had to update my picture, as do we all after 4 years... she refused to sell me beer.. that was ok... then I used my card to pay, she told me that bc I did not have a micro chip that was not possible per the setup was only for them... I then paid with another card, and asked to speak with a manager she refused that, I also asked for a corporate number she refused that multiple times ... she then accused me of making a scene bc I was asking for these numbers, due to her not accepting my card with no chip and her refusal to sell me a couple beers with a Cleary all the right documentation to go with it... AND refusal to speak to a manager and Refusal to give me the corporate number, I will never buy from shell again! This was uncalled for and I hope someone like her is reprimanded, they make the people that own the company look like a joke...
Sincerely,
Brooke Arbuckle

So I go to get diesel this morning at servo next to waterfront pub in moruya the shell servo
I pull up at pump get out and some one says the man needs u to back up he had to do something with the pump so I go back and he comences to put fuel into his ute

I was there first and a worker at his servo wanted to fill before me!

Bad service and I wont be back always filled my car there!

Not any more

Good afternoon,

The Shell gas pump charged my debit card twice and so I went inside to let the clerk know and even showed him my bank statement on my phone which clearly showed two transactions. I didn't know if he could reverse the transaction but I was curious and asked. Well, straight attitude from the clerk. He said that he doesn't have anything to do with the pumps and he said so I don't know what to tell you. I said well okay can I have your name, just in case my bank asked me anything further than what was listed on the receipt I will be able to provide all the information. He started yelling at me saying that he didn't have to give me his name. I asked him why he was being so aggressive with me an not even following through with my complaint. I did not have time to argue with this man because I was already late back to work dealing with his rudeness and incompetence. I know that granted we all have bad days but that was beyond unprofessional. It seems as though anything could have set him off and that was scary. I was very polite to him throughout this small confrontation. Why aren't ALL your stores equipped with video surveillance? If so you could clearly pull the tape and see his performance! Thank you for taking the time to hear my complaint.

At approximately 8:50 am, I approached a station clerk (Kim), who was busy chatting on the phone outside the door of the station and asked her to turn on the air on so that I could put air in my
tires. She responded by stating that she would. I went outside and waited; the air was not on. I then went back inside, commenting that the air was not turned on.
Kim replied once again that she would turn the air on, and once again it was not on.
I subsequently entered the station for the "third time" and stated to the clerk that the machine wasn't on and stated that I have a hard time walking, what is the problem?
(I am a 71 year old federal retiree with mobility problems) At this juncture, a man came out, who identified himself as the manager. I explained the issue with this person
who was very abrasive and unaccommodating. He followed me to the air pump machine and surprise, surprise, the clerk evidently and finally turned the machine on.
I expressed my dissatisfaction regarding this experience and remarked to Rafael (Manager) that I have been patronizing this Shell station for about 30 years, at which point Rafael responded by stating, Quote: "I DONT GIVE A [censored]..."
I then told Rafael that I did not appreciate his language or his conduct.
At this point, Rafael informed me "I don't want to see you here again."
Any employee, especially in a managerial capacity that uses such abusive language
and demonstrates such behavior, in my opinion, should be dealt with accordingly.
Apparently, good "Customer Service" is not a priority issue with this individual.

My car was damaged at car wash located at the address below. About 15 minutes I went thru the car wash I saw that it left a long scratch along two of my carbdoorw. See attached jpeg.
The incident occurred on May 12 at about 3:30pm at address below.

Manager name : Sy soley
Shell gas station
23387 pacific coast highway
Malibu CA 90265

Phone number: [protected]

The car is a 2013 Range Rover which I and my father just purchased from a dealership 2 weeks earlier.

I will be asking my insurance company GEICO to assess the damage and provide estimate for the repair work. The owner of the gas station and car wash should be responsible for pay for the damage.

I and my insurance company should not be responsible to pay the repair work and requesting shell station to pay.

Regards
Allison Williams
David Williams

IMG_7318.JPG.jpeg

What a joke your company is selling gas in tourist area & food? but no restroom for toddler desperate to pee. What is wrong with that picture? I've never seen anything so ridiculous. You really expect people to stop a second time. No one at Shell has family or children? That's what people do 1) buy gas, 2) buy snacks & 3) use the restroom.
And horribly rude lady working at Shell. We even asked if we could buy something (at first she didn't even respond then she said I'm helping another customer after we offered to buy something in order to we the restroom. Outstandingly rude! Will NEVER buy Shell gas again. Marysville, WA. Right off freeway (perfect place to refuse services) Actually when I think about it...That does fit Shell Oil reputation perfectly. 88th st northeast quil Veda exit (Mother's Day no less) 11:30 am

I when to the shell at 3615 tidwell rd at 420pm and worse services ever look like she was in bad mood. When i go to store i just want to go in their buy the thing i need and gone about my day. But your casher was give looks when it time for me to pay my total was 2.00 and aome change gaver her 5 she going to check like i was giver her a fake bill. When i ask her what she was doing she told me she had to this. So told her why she did do it to the person in foent me he gave you 20 dollar bill. Her response was i can do what ever want and give services to who ever i feel like it. What type of service shell give the coustomers.