Shell
Reviews and Complaints

I went to the shell and was refused served because I had quarters and was made fun of by cashier that I should not buy products if I don't have money for it I had money cash and I have money on my card I just did not want to use my card my cash was not good enough for shell gas station I avoided him I was recording him and things did not change I was downgraded and treated like a bum I am a working man with a family wife and kids I will never never go or let my family go to that gas station again this is unexpected in my eyes I will do every thing in my power for every one to see this video!

[protected]@yahoo.com

While filling up a container I saw that I did not get the full gallon of gas that I was being charged for I went inside and told the women behind the counter saying that I just wanted to inform her because I think she could get in trouble for that and she told me that was normal. Am I missing something ? Is this Normal ? I rarely use this station because a while back I paid for a car wash only to find out it wasn't working I went in asked to be refunded the money and the women behind the counter told me to use it at a later date when the machine was in working order at the time I lived in Los Angels and told her that wouldn't work for me because I didn't know when I would be back and she still refused to give me my money. I'm only telling you that part of the story because your website flashed a sign saying my complaint wasn't long enough but it is the reason I rarely go to that station

Absolutely horrible company! My Truck was damaged going through the car wash at a shell gas station in FL over 1 Month ago. I've called the shell 1-800#, emailed shell and filed a report immediately after it happened inside the shell gas station and the owner of the gas station has come up with numerous reasons/lies as to why he is not responsible for the damages that were caused to our truck. I've never experienced such horrible service from such a large company in my life! Our truck was just sitting in the cash was and the roller dropped onto the top of the truck and damaged it mid car wash! It was all recorded on the surveillance camera also! Not to mention the owner refused to give us his insurance information so I could file a claim with their insurance to get our truck fixed (which is ILLEGAL) per FL statue you must give your insurance information to file a proper claim. I have found an attorney to handle this matter . I am disgusted with the way shell has handled this and would be nice for such a large company to handle this in the proper manner that it should be handled!

I am working for Microsoft. We have a special agreement with shell, which means I have to buy gas from shell.
Each time I stop by Sarper Gas Station in Istanbul, I am having problem with the attitude of its employees. I started to hate shell company. I heard too many stories of this gas station in particular, even these stories were published in news papers. You should control these gas stations that are licensed.

On 06/07/2017 evening around 7:30 Pm. I went to this gas station to fill up the gas for my car. It loaded 18 gallons or so. The charge was about $52.53. I was in a hurry. I got into my car and drove. When i look at my online shell gas transaction it was charged $99.00. I was shocked. when i called the store their response was careless. I am frustrated now. How would you feel if this happened to you people.

The Shell gas station on Green Acres Road located in Fort Walton Beach, FL since new ownership has taken over the customer service is horrible. I will never go there again and this is the one gas station closest to me. Seriously there are a bunch of thugs running thus establishment. You need to seriously look into it. You just lost s customer here.

I was at the Shell in 2510 E. Foothill Blvd La Verne CA 91750 this morning @7:38AM on [protected]. I used my ATM and fueled up and purchased a car wash - works wash in the amount of $9.99. I completed fueling and them moved over to the car wash and it didn't work...one car before me get kept driving back and forth so...then she drove off... I then started the car and nothing... It didn't work. I then decided to go inside and inform the service clerk/Leila that the car was not working properly. She then responded extremely rude read the instructions/follow the instructions! I then said I have….. I don't think its working. She then started to say the same thing over over READ the Instructions follow the instructions- I then said excuse me I know how to read and follow instructions. I don’t think my code is working. I could not believe how rude she was and unprofessional I will no longer visit that shell gas station with service like that you will not receive any satisfied customers. It's not difficult just to be friendly but she was extremely rude... oh...and as I tried the car was again now it said that my code was not valid. I decided to just drive to work and email the cooperate office. I was extremely disappointed I run a summer program with Western University of Health Sciences and the Pitzer Colleges and I was planning on taking our University Vans –to be fueled and for the entire week of July 10th -14th 2017 but…..truly after this experience, I’m not so sure.
Mirtha Soltero [protected]@msn.com

Date of the incident was Wednesday, June 7, 2017 at 6:40 am. I had three stacks of lottery tickets to run. The store manager said that I had to many numbers to run. He said "You need to leave my store." I said for what? I am paying by cash what's the problem? He just kept insisting that I need to leave his store. I was able to purchase two stacks of numbers and I had one more to run and he put me out of the store. So I went out onto the parking lot and he came out after me and said that I needed to leave the lot. At this point and time I was running late for work so I left. I also called 911 but by the time they got there I had to leave so I wouldn't be late for work. One of my co-workers has had issues there as well. This leads me to believe that the store manager has a discrimination issue.

5/6/17. Shell located at 67th & Wentworth I go there regularly so I know faces. No name tag & there is one guy who works there every day & gives me a hard time when I try to buy lottery tickets & gas. He plays my #'s wrong & then tells me he doesn't like how I give him my money & i slide it under glass and I hear other complain as well. This is my neighborhood and I shouldn't have to leave it to get gas and lottery.

Today, Monday, June 5th I stopped at the Shell in Franklin, MA to fill my tank. The address is 412 W Central St, Franklin, MA 02038. As I walked in to hand the girl behind the counter my cash I said in a very friendly manner "hi how are you today can I please put $30 on pump 6" The girl was hesitant to take my money and before even accepting the request she replied "just to let you know you cannot wear hats in here" so I simply asked why and she replied it was a security issue, in a very rude manner. Then the guy behind me walks in wearing a hat and she said nothing to him and made a friendly conversation. I am an African American young man and the man behind me was Caucasian. I don't know if race was the issue with this employee but I am disgusted at the fact that she was as rude as she was to me. I agree with it being a security issue in some cases but it was clear to me it wasn't about the hat. I usually love going to Shell but if this is who they'd like to employ I will get gas else where. I deserve to get gas anywhere like anyone else.

At 11pm I came to a shell gas station on Bedford Ave in Brooklyn ny tonight and entered my alt I'd # for fuel rewards n approached the booth to pay. I mentioned to the clerk about the rewards. I gave him $20 to put on my gas pump #3 clerk cancelled the order and kept motioning for me to come to the window. He then services two customers that came after me n sent me back to the pump. He mentioned to me I didn't have any rewards n I told him when promoted I had $.20 a gallon he then summoned me back to the window to enter my number in the keypad. I did so and he then sent me back to the pump n gave me $5 back. I went to the pump n was charged full price and the pump stopped at $15. After back n forth of about 10 times employee then canceled my rewards n was rude about helping me. When I asked him for a name n or an employee number he refused. While he slept, while he ignores n tried to hide I took pictures of his actions while on duty. I obtained my reciept n left the station insatiafied and upset. He should not be working w customers if he lacks customer service etiquette or professionalism

It was in a wensday night about 11:20 pm, i need gas so stop at shell gas station on 2448 kettleman road lodi ca, before i could enter the store the girl works cashier stood outside telling me she on break with an attidutide, i ask her how long will she be.she lookat her watch while her friend giggle..they stood there smoking marijuana..inatead of taking making 50 dollars gas, she rather smoke weed...had call try to complain a few time but cam never reach the boss.

I am a regular customer of shell and I usually fill the regular gas for my compact car. On 5/28/2017 at 21:58:37 I went to Store#[protected] and tried to fuel at pump #4. This time also as usual I pressed the regular button for fuel but the machine fueled me up with V-Nitro. I did not want it. I clearly remember pushing regular. I am very disappointed. I even had a $0.25 fuel discount which I intended to use towards the regular fuel but it charged me more instead. I had to pay$12-$15 more than my usual expense that day and Im very disappointed. I want my money back.

I went into the store to buy something around 9 last night. After i walked in, the 2 female employees say "We're closed!" Not, we're sorry, or my apologies. So I proceeded to say, "Well you could have told me that before I walked in the door." The younger girl, (possible trainee), yells at me, WE DID!
As a paying customer, I will tell you I do not appreciate this little girl's attitude, nor will I ever be back to a Shell store again. You can thank the rude little girl with a big attitude. By the way, I told them they should probably LOCK the DOOR if they are closed, while they're sitting there counting money on the counter.

20th and Wood Dr. location, Okmulgee, OK

On Monday, May 29th I was trying to my car running on empty to the Shell Station in Amherstburg, On but it stalled on a country road. I was unable to reach any one at home or friends. I contacted the local police because my car was still partly on the road and I feared I would possibly cause an accident. The dispatcher told me to just call a towing company and that it was not a police matter. As a last resort I called Shell Gas Station / Mac's Milk in Amherstburg, Ontario. Jenna, the only person working at the time, offered to call her Mom to assist me in my now dire situation. Please give her acknowledgement of going above and beyond her assigned duties.
Thank you.

I was shopping at the Bjornson shell gas station in devils lake ND. They employees there are the rudest ones ever. After paying for my items, They threw my change on the counter when I clearly had my hand out for it, also there was a male that was watching me and my family shop like we were going to steal. Very uncomfortable atmosphere. They need to train their employees better

I buy a car washing in Tracy, Ca on my way home from Fresno, Ca and I was told that I can used it in San Leandro, Ca or any shell car washing but that not true because the guy working told me so and the machine will not take the code. So in the end I just a want refund or my car washing that all.

Thanks you. Michael Gladney [protected] Carrillo Dr San Leandro, Ca 94578 and my reward number is [protected]

I stopped at shell / Jackson's gas station at 3:26:36 am on my way home from my second job, I had two vehicles I was paying for mine And a friend's ...I had a hundred dollars bill I ask the tenant to pump twenty on pump two putting five in his gas can and to fill pump one I have a Ford focus which was already at a half tank prior to stopping there ...when my car stopped at $20 I thought I hope he didn't get this backwards so I go inside to get my change wondering why it's taking so long I asked the tenant "darick" if he mixed tem up he claimed no he didn't then proceeds to tell me the #2 pump is at $45 dollars ...finally he took his time to stop it ...he handed me back $14 change from $100 bill...didn't say sorry or even except it was his mistake at all didn't even care totally didn't even except the fact that it was his mistake not mine ... Although I am pretty poor I had no argument at how my own money was being spent, he cared less that I now had not only paid $$25 extra dollars for someone's gas not even mine but he even put the $5 in a gas can separately as well so now I've just put pretty much half of that $100 onto a truck that he made that mistake doing...the least I feel he should be doing is paying for his mistake not me...and to top it all off he gave me a receipt in which says I only paid out of $80 no no no a hundred. Dollar bill so I'm just a little more them UNSATISFIED TO SAY the LEAST
THANKS BETTY MILLER

I stopped at the Shell Station at 10:17 am ( per my Receipt) located 7360 La Tijera Blvd., Los Angeles, Ca 90045 today and on several occasions after attending church. This employee
Tracy is always in a very bad mood, never smiling and very short and rolls her eyes ! I have been giving her the benefit of a doubt, but today, she was so Rude, Mean, Rolled her eyes and
would not even look at my coupon double the points on the Weekend, from Ralphs were I shop !
This employee Tracy, is problematic, Rude and just Hateful !
I hope that you will inform the Manager of Supervisor so that they will speak to her and help her with this bad attitude.
Her action can definitely hurt your place of business!

First, I would like to start with a little about me. My name is Raymond Nevarez, I'm an assistant manager for Dominos Pizza, San Marcos, CA, 92069. I recently visited the shell station near my work at the intersection of San Marcos boulevard and grand avenue to simply put seven dollars cash of fuel on pump number one, easy enough right? Wrong. Your employee Joseph apparently Mis-Heard me and though I said "seven dollars on pump seven". I went out to my pump to find that I couldn't pump fuel so I replaced the nozzle went back into the store to see what was wrong, I went back in and told him that the pump wasn't letting me pump gas, he then at his point informed me that he had put my money on pump number seven, so I ask if he can please put my money on pump one because I never asked for it to be on seven. Instead of just doing what I asked he then proceeded to argue with me about what he heard me say as opposed to what I actually said, and looked out the window to see that someone was pumping my gas and then tells me that my money is gone and there is nothing he can do for me. I work hard for my money, and I felt like he might have been under the influence, I don't know what kind of people you are hiring at shell gas stations but you can bet you have forever lost this customer after the joke of customer service and the face of the company I witnessed today.