Shell
Reviews and Complaints

Got bad gas two cars one on 5/10/17 and5/11/17 both my car and truck are running. Poorly after getting gas at this station.this is too coincidental.one has lock gas cap so can't be anything different. I am adding some dry gas as water is comming out the tail pipe.please check before others get issues i plan on taking to station if dry has2 not resolved and expect to ne compensated i pid with denit card

I am complaining about the shell on alameda and lake avenue in burbank, California. There are signs about how to use the car wash written in pen and typed on a printer all over the shell because the car wash is ripping people off. Even after reading the instructions i could not understand it. And after paying $12.99 it wouldn't print my receipt. Claribel and the manager said they saw me on the tv monitor and were laughing that i went through it wrong. It only sprayed my car with a little bit of water instead of the $12.99 treatment. They refused to refund me the money nor let me get the full car wash i had already paid for that didnt happen. How rude. The employees were so unhelpful and they laughed at ripping me off. I want a refund for the $12.99. The car wash happend today Friday the 12th around 4pm. I really feel like yelping about this problem, the car wash should not be scamming people. My neighbors shouldn't have to go through the same upset as me.

You can mail me the $12.99 back at

[removed]

Last night @about 11:30pm I purchased a gallon of Sunny Florida Dairy 2% milk at your Shell Station, formerly a Cumberland Farms, located at 1701 S. Bay St., Eustis, Fl. The expiration date printed on the container is 05-22-17. The numbers next to the expiration date are
05 49 EO
F2 12/97.
When I returned home immediately thereafter (I live ~ 1 mile away)I poured myself a glass. It was cold, but tasted funny. I oured most of it down the drain. I thought it may be because I had also purchased and just eaten a Twix ice cream bar. This morning when I made my cup of coffee I smelled the milk before pouring and it had a slightly "off" odor. The best way I can describe it is fishy. As a result, my coffee tasted terrible. I would like a refund of the purchase price, somewhere around $4.99, and to alert you so that this does not happen to anyone else. I do not want by he gallon replaced as I am now afraid of drinking milk from that store. I am writing to you, before I go to the store to return it because I doubt they will do anything without your okay and I cannot find a new listing for their phone number under Shell. The physical location is still listed as Cumberland Farms now closed. I look forward to hearing from you.

I was approached by the manager before I even got out of my truck this morning, before entering the store. He explained to me in a rude tone that if I "kepted talking bad" about one of his workers who isn't on the pedophile list BUT was convicted and went through the court system because he was caught touching a little girl while she was sleeping... I stated to my friend who worked at the same store that he did that(she has a little girl herself as do I) the guy that did it is unfortunately my daughter uncle. Which I am bringing her father to court because he has the guy living with them, and in his court paperwork it states that he is NOT to be left alone with ANY children youner than him. Anywho, the MANAGER told me if I continued to "talk badly" about his worker I will no longer be able to enter the store. I believe it's free right that people know what kind of person they're working with. He stated the charges were dropped yet they weren't... he went to therapy for a mere 6 months and "complied" with the court paid his fines etc he was 13 he is now 18 his name is Alec Melven, his oldest brother is the assistant manager at the shell on Monroe and Ann st in grand rapids Michigan. I feel VERY taken back that I wouldn't be "welcome" there for freedom of speech! Not happy at all!

On 5-8/17 I went through the shell car wash on Harwood Toad in Hurst Texas. I paid $6 for a basic wash which was a joke. It removed Nothing from the car, not even plain dirt. It even put big black steaks on the side of my car. I have a small car, Chevy Cruz I would like a refund.
Melinda Good. [protected]
PO Box 185
Bedford TX 76095
[protected]@yahoo.com

I stopped by Shell gas station on 27 E Main St Westborough MA 01581 to cash in some winning scratch lottery tickets. I had a handful of tickets and was unsure all of them were winners. I asked the person behind the counter if he could check to see if they were winners or not. He informed me he could not because if one was not a winner it would shut his machine down. I stepped to the side and went through the tickets to confirm which ones were winners. When I was looking at the tickets he said they probably are NOT winners as I got them from the trash. I was shocked and surprised he would say or imply I had dug into trash to find lottery tickets. I handed over the winners and after scanning 3 or 4 he all of a sudden went nuts. He said that I gave him a non winner and it shut his machine down and I cost him money. He handed over $7 and told me to get the F out. I asked him what he was talking about and he said I had told him that I got these from the trash and that I intentionally gave him a non winning lottery ticket. I informed him that that was rude and that why would he make those accusations. I told him I didn't get them fro the trash and that I have had these for a long time, in fact some of them have yet to be scratched. He then said he had the tape and would call the police. I asked him why? for what? He became very angry and started using obscenities and threatened me. He walked out with me to my car and took down my license plate and said he will be calling the police. I asked him who the owner was, and he said he was! I said that it must be a franchise and I would be contacted Shell as this behaviors was unprofessional and strange. He said he was independent owner and Shell can't do anything. Regardless I will never be spending money or filling up my Range Rover at this establishment.

I was an employee at shell Gas Station in Oakland Park and the manager offered me $10 per hour and I was only getting 8.50 at the other shell I was working at and he told me to quit there and he would give me more then 40 hours and more pay. So I quit my other job without a 3 weeks notice. And he fired me on my 5th day because he said my friend was playing with the pamphlets they have there and that was a lie she accidentally dropped them and picked them up when she came in as a customer to buy something. Then she cleaned her car out putting everything in a garbage can and he said I allowed her to play at the pump. So now I have no job because I cannot go back to my old store because I didn't but in a two weeks notice. So now I have no job for something stupid. When the store on Oakland Park had someone under the age of 18 working there now she is just 18 but been there over a year. I'm pretty sure your suppose to be 18 to serve alcohol. And the manager bragged about how he put his number up for complaints so that no one can call corporate on him they speak to him. They also sell pills that enhances your sex drive that have been recalled and are illegal. They are under the register they are gold and they still sell them. I didn't know it was wrong until a girl said we can only sell these to loyal customers that know about them. I asked why and she said it's illegal we only sell to certain people and this is the same girl who just turned 18 but has been there over a year. It was the beginning of the month and they said mystery shoppers come in around this time he told me they also buy something for a dollar get a receipt and ask for the bathroom key to be extra nice to those people because he don't want to get in trouble. At the other gas station my boss never told me this. We had to follow those rules for every customer. They only do this in the beginning of the month here. I see a big difference in this store and I will only come back to the store in pompano that I used to work at because they are not right at the one In Oakland Park. Even though I lost a good job in pompano for something in Oakland Park who ended up firing me, I will continue to go to the one in pompano to spend my money because I dont want to support something illegal. I hope they fix that store or either shut them down. They also let certain people by lotto by debit card. I thought that was illegal we wasn't allowed to do that at the other store.

To whom this may concern )I have had ongoing and traumatic abuse from a employee and i have have been blackmailed also i have chosen now not to do business with this praticular place .joann is the name of the women who did this dont know. her last name I have been completely I have been completely humiliated because of this. thank you for your time on this matter. sincerly . mrs.ermabollmann.holladay. [protected].

I own a business nest to a shell station in Preston WA. The restrooms are so bad I get 20 to 50 of there customers wanting to use my restrooms a day. They close them on the weekends because there is no one to clean them if there is a problem. then it gets really bad. This is a very busy location and they need to do a better job taking care of your customers needs!

She is not a good manager at all she is always on her cellphone she dose not train ppl at all she can't get my checks right after a month and a half. I have been getting someone else's checks n there taking money outta my checks for child support I have no kids I pay child support for this is a bad job. They need new magnet there! Place is dirty n nasty

The station at 12290 Eastlake Blvd, El Paso, Tx 79928, store # 6081, has constant problems with their pumps' receipt printers. I have complained numerous times to the manager but it doesn't seem to get any better. I find myself changing stations where I get my gas because I want a receipt at the pump and not have to walk inside the building, stand in line, to get my receipt. It seems to be about the only station that consistently has printer problems. Either the printers are faulty or the store personnel are too lazy to check them, change paper etc. The manager needs to be replaced. Thank you.

Please do not use NCR Radiant-NCR products...they practice subtle racism and favoritism.

Shell has thousands of stores and African Americans and other ethnic groups spend billions annually to support your business. Please do not support companies that do not play fair with their employment practices. I personally was effected by subtle favoritism and racism.

I was even informed by management that the "old boys network" had been in place for years at NCR Radiant. The while male employee was constantly praised, while I was talked down to and targeted at Monday Morning meetings. Yet, I was constantly being quizzed for my business methods and concepts that brought prospects to the door. As soon as I reluctantly shared the information to management as she requested, she immediately took the information to the while male to help him excel.
Far more could be said, I will stop here.

This Sunday evening at about 10pm on April 30, 2017. A friend and myself walked to shell gas station at 584 W.National Rd in Vandalia, OH 45377. I tried to buy beer. I approached the register and showed the attendant my I'D. The manager stated she could not or would not sell the beer to me because I have a out-of-state I'D. She stated that company policy to purchase alcohol is that I must have a In-state drivers license.

I have been living in vandalia OH since September 2009 and I have always bought beer at this particular shell gas station using a out-of-state ID. I am a 44 year old black woman.

My friend who is a younger black female was at this shell earlier in the day and was able to buy beer using only her In-State Ohio ID. She does not have a drivers license. Likewise, another female friend who is also black was able to purchase wine and beer from this same shell using her Indiana drivers license (not a Ohio drivers license). Furthermore, my boyfriend who only has a passport has been able to buy beer from the same exact shell gas station. Also a white male friend who has a Georgia drivers license (not a Ohio) was able to buy beer.

I informed her that I would be making a complaint and contacting corporate. I asked for her name. She refused to give me her name and told me that I was no longer welcome in her store.

This has been a very negative experience for me as a black woman.

I was at a Shell corner using air pump when a guy hassled me for money when I politely said no this person/guy yelled & cursed argued with me for more than a few minutes saying he lived at hotel around the area blocks away he shot the finger at me and proceeded to walk into the store/shell. I felt very uneasy & felt the store should be hold reasonable & have responsibilities to keep soliciting, harassment and safety of their customers a priority. I immediately went home to tell my husband what had happen he return to the store saw the same guy harassing other customers but again guy/person fled to hotel min's away One hour later I'm taking this route home pass the gas station and the same guy is still harassing costumers I feel upset knowing the clerk must have seen this activity but does nothing to stop it, it should be Shell's duty & responsibility not to allow this kind of harassment to their costumers & holds customers right to remove this problem or issues, feeling upset I return with my son to store to let the clerk know and asked her if she knew what was going on outside the store and gave descriptions of guy to the clerk in the store I spoke to clerk and told her what was happening outside and that this guy was seen more than once harassing other costumers as witnesses three time in a short period of time wearing same outfit & baseball cap at same shell location And I felt worried for other customers to have to experience this because of his aggression to argue, my compliant is there needs to be quicker action when things like this happen a zero tolerance for paying customers to be threatened by a sollicter and safety to customers in and outside the store video camera's should show a problem happening outside for safety reasons & for clerks to take notice for quick safety that starts outside the store that might result in a violent activity inside the store to customers & clerks/employees-distraught Customer absolutely upsetting

On 4/29/2017, my wife and I brought our car for a hand car wash/detailing at the Shell station. At the shell gas station located at intersection of Murrieta Hot Springs and I-15 North. By 1 pm (California time) my wife was waiting for me to come out from the bathroom, in shell convenience store. When I came out of the bathroom, I noticed my wife was upset. All I heard was she saying: "No I don't", while taking 2 steps back.
I asked her what happened? She said: she was standing by, between the bathroom door and the cash register waiting for me to come out of the bathroom. She was looking over at a plastic shelf casing display. She added, I was looking at them because the graphics are very sexual suggesting; I didn't know what those were men sex stimulators (pills)! (She is already crying and upset while she is telling this). At that moment, a male shell employee who was at the register, came towards her from 10 feet away and told her and told suggested: "You don't need to buy those (while he was looking at the sex stimulators)". My wife told me: she was so embarrassed and in shock that all she could say was "No I don't". This is the moment when I came from the bathroom and noticed my wife already upset, not knowing what just happened to her. I looked at him, grabbed my wife's hand had head out of the store.
A few minutes later, at the car wash waiting area, she told me what happened to her. I went back in to the shell station convenience store, grabbed a bottle of water, brought it to the register and the same shell employee (ROB) was at the register. He was attending customers and asked him (while I was next to the other customer) what did you tell my wife when she was waiting for me. He said, with no eye contact, I don't know what you are talking about. I added: why would you suggest she doesn't need men sex stimulators pill when she was waiting for me. At this moment, I was raising my voice (very upset). He keeps attending the next customer, “next customer, he said”. He looked at me said: “all said was you don't need those”. I leaned forward the counter, raise my bottle and he said with a haft smile on his face: “what are you going to do, assault me?” He looked at the other customer and said: “next customer”. I got on line and when I was in front of him. He ringed my water, I asked why did you make that comment to my wife? He mentioned the price of the water (with no eye contact). I paid for the water with card and walked away from the register. I told him: you did not give me a receipt. He pressed some bottom, gave me a receipt, and walk away to talk to the other employee.
I told the other employee that I needed to talk to a manager. The other employee brought the assistant manager. I briefly told her what happened to my wife. I went to get my wife from the car wash waiting area, and my wife told her the story. The assistant manager (Carol) said that she will contact the manager and that on Monday I can talk to the manager about this inappropriate and unwanted sexual approach. I'm supposed to meet the manager and assistant manager on May 1st, 2017 at around 11 am. My wife was harassed by and employee of Shell company! We will have to see this person every time we go to this establishment. My wife did nothing wrong to be approached and felt sexually approached by this employee. What is Shell employees' policy about this type of approach to customers, and What is Shell going to do about it?
Sincerely,

Mr. Quiroz
US Navy Retired

Good day?
I left my fuel receipt on 28/4/2017 around 10:30am
On the next day [28/4/2017] I came back to re-print my receipt at the counter. According to the auntie (Shell stuff) cannot because system update day to day. Coz I need to claim it for office reference.
1) meaning shell don't have invoice copy
2) shell staff try to foolish me
3) too busy to attend and solve customer
4) asking me back 'why don't take it yesterday?!'
5) drop my waterface infront of other people coz I asking a receipt rm50 is like iam begging u for free receipt.

I'll bring this matter more further
#respect

Shell seksyen 9 bangi selangor malaysia

On the 24/4/2017 at 15:15, My husband and I went to the Shell petrol Kiosk at 98 Paya Lebar Rd, Singapore 409008. When I reach pump station number 1, there is no staff to assist me to pump my petrol as that time is raining. I waited in the car for about 5 minutes, but still the staff is not there. So after waited 5 minutes, my husband went out of the car and he went to the pump station number 1 to top up my fuel. When he started to top up the fuel, then this malay male shell staff with tattoo on the arm came towards our car and ask
" can I assist you"? My husband said its ok. Then my husband said to the male staff come and help, do not just say, but do it.
Suddenly, this shell male staff point us centre middle finger to us. Is this the way the shell staff behave? I did took a picture of this male staff but I did not get his name. I will forward the picture below. I really hope that the management of the shell company could take into consideration so that in the future this things would not happen again. Thank you.

With Regards

Dr Maya Lim

Came to use the car wash. My sister and nephew inserted $3.25 to begin washing. Him washing and her scrubbing bugs off hood. Time ran out and while were getting 13 more quarters a man came up and started berating them for occupying the bay without washing. We tried to explain we were getting additional money to load time. He got in my sister's face and was very intimidating. It wasn't as if he had a plethora of business. This had to be the rudest experience since coming here since 1965. I am 80 and the others are in their 70's. Very poor representative of your product. It was the only car wash in town. I can guarantee you that I will never go there again.

On 4/25/17 I drove across town to get gas from this location because the prices are slightly lower because of the location and competition off the highway. I had received a T-Mobile Tuesday reward of $.25 off each gallon. I redeemed the reward but when I removed the pump from its cradle, the hose hit the most expensive gas on the kiosk. I didn't catch that it has activated until I had pumped $.25 worth of V-Nitro gas.

I wanted the regular unleaded gas...needless to say, I went inside and apologized to the cashier and asked if he could give me the rest of my purchase with the $.25 discount in regular unleaded fuel. He complied and I went back out to the pump and checked but instead of the pump reading $1.77 per gallon, it read $1.99 per gallon which is the usual $.03 per gallon for being a rewards member.

We went through this scenario several times before the cashier went to ask the manager what to do. When he came back, he stated that the manager said the discount would come off at the pump like it was originally supposed to...it did not.

I called the store directly from outside the location while I was at the pump. I paid my last $13.00 for gas that was supposed to be $1.77 so I should have been able to pump 7.344 gallons of gas. Instead, I only received about 6.5 gallons of gas. The part of this situation that really has me perturbed is the fact that the manager on duty at that time flat out lied to me and said there was nothing he could do. I used to get my gas from the other location in Springfield, MO until I discovered that there was a huge difference in price. I had a situation at that location that required me to move to a different pump and they accommodated me in that situation. This was NOT a situation where they could not fix this problem...they chose not to fix this problem and they lied and made it worse.

Transaction#1010556 at appox. 7:15 pm

I have been a loyal customer of Shell for 4 years. On my way home I decided to fill up with my 30 cents off per gallon from T-Mobile. I went inside and handed the Indian attendant $45 and I swiped be fuel rewards card for pump #5. I went out to pump my gas but it wasn't working for me so I went back inside to inform the attendant. After a few minutes, she came outside for some reason to see what the problem was. She then proceeds to pull the pump and press the wrong gas option. I quickly tell her she hit the wrong button but she already pumped $0.08 worth of gas. She goes back in to change it then comes back out to tell me to go to a new pump. I moved my car to the other assigned pump but saw that my 30 cents was not switched over. I go back in and tell her. She tells me to pump the gas and she will give me back the difference. I pump my gas then go back in to get my $4 and whatever the difference would have been with my 30 cents off. She hands me the $4 and I'm waiting for the difference she told me she would give. She then tells me she did not say she would give me anything nor can she apply the 30 cents off because it was my fault. I'm like, "My fault? You were the one who chose the wrong gas without asking me then you try to blame it on me?" She then lies and says she did not pump any gas or choose any gas option for me. If it had been a simple mistake that she had owned up to then I wouldn't have had an issue. But I'm upset because she lied. Then she gets her coworker "Ken" to back her up in the lie like he was outside with us.All I wanted was to get some gas and go home. I'm not going to continue to support a business that lies on their customers because they don't want to admit their mistakes. I might as well cancel my fuel rewards card and my wife's shell credit card if this is what happens. I want to do business with companies who value their customers and not just see them as ATMs.