Shell
Reviews and Complaints

On 3/31/17 I went to the above Shell station at 3625 Kirkwood Hwy in Wilmington, DE 19805, to utilize the Moneygram service. As I stood at the counter the owner/clerk an East Indian man, ignored me as he drank his bottled water. I then informed him that I would like to pick up funds from Moneygram. I gave him my license and reference number. The amount was 245.00. He then looked at my license and said "the machine says call Customer Service". I asked him why and he said he didn't know why. I then called Customer Service while I was in the store. I was told that there was no issue and I should have been given my money. He then asked to speak with the owner/clerk. There was one customer that he was waiting on and when he was done I asked if he could speak with Cust. Serv. He ignored me and I asked again. He then said I have customer, to which I responded that I am a customer as well and I have been standing here for a while. He again ignored me. I then told the Customer Service rep that I would find another location as I do not have time to deal with this ####. I then left the store. There was no reason for this individual to not give me my funds and certainly no reason for me to be treated this way by him. This is a VERY negative business practice and I will not patronize a Shell station in the future. Please address this issue as I feel that after looking at my license I was discriminated against by this individual. I realize there are cameras in the store so these statements can be easily verified. Definitely not a good garment for Shell to wear.

I just went in, to the Shell on the corner of Rufe Snow and Glenview, in North Richland Hills Texas. I purchased gas and a pack of Pall Mall Blie Shorts (cigarettes) on the pack there was a 50 cents off label. The cashier rang them up, looked at the price, voided it out, looked at the price on the wall (regular price) them manually rang them up for the full price. He did not give me a receipt.

What customer service? I had what I believe is an unauthorized charge at a local gas station show up on my bank account. I could not find any receipt for this but I did have what appears to be the transaction number as well as the point of service number. The latter is what I needed to know, to find which gas station charged this...the local number for the station I use is out of service, and just try calling the 888 Shell customer service. All you get are endless voice mail options, most of which don't make any sense. I finally chose one I thought might work, and was then given another confusing message, and told I could now hang up! End of message. This is why I never go to Shell stations unless I'm desperate for a bathroom.

I have gone to the Shell Gas Station in 12174Carmel Mountian Ranch for years. Zip code 92127 in San Diego CA. Lately it looks like they are not screening who they hire. There is a grumpy old Man that works there and he does not greet customers. He also takes his time with transactions and looks very upset to do his job. I hope that the company actually reads these comments. There was one similar situation with another employee and i have not seen her there anymore. The only hope i have is that one day he is not working there or i will need to look for a new gas station. No one that acts like that should be able to keep a job in customer service. Please check who you have on your registers assisting people or your company is going to lose business. I also believe gas should never cost more that $2.00 a gallon. If you want get more business make it affordable. Thank you

Hello, I went to this gas station to get some gas and was trying to use my gas rewards number. The cashier told me to go outside to the gas pump to complete my transaction at the gas pump because he did not feel like it . I then asked for his name and he refused to give it to me. I went to my car to retrieve my phone to take a picture of him but when I came back he locked the door. Needless to say I took his picture and did not get any gas from this station because of the unprofessional customer service I received.

Hello,
I recently paid $5.99 for gas in Florida and I am extremely pissed off. There is absolutely no reason that I can drive down the road and pay $2.15 a gallon. I am appalled. This made me so angry and the guy inside the store was no help at explaining this to me. All the other customers around me were yelling and upset with this as well. If this doesn't get solved, you will lose my business. I would love some sort of compensation for this.

I was in a lakewood shell and I am not normally a person who complains to corporate but one of the employees got an attitude with me when I left my fountain drink that I was going to purchase on the cashier table, she aggressively demanded me to get it off of the counter and told me "are you gonna buy this stuff already" and I bought it, while I was waiting for my change she throws the change at me and then I asked for a bag and she said 15 cents, while it was normally 10 cents. Then she says "are you gonna get the bag or not?" in a rude tone of voice, I left after that. If I ever go back in there and see her I will give her the same amount if disrespect that I have received from her. I am completely dissapointed in shell and their lack of customer service they should know how to treat their customers. I want to see that woman fired.
Woman looked broad with glasses and frown on face.

Qmart and shell station

I walked in to purchase a pick 3 lottery ticket and razz [emploee] said i don't know how to do a pick 3 combo quick pick. He said this store really doesn't care about lottery. Not a good thing to tell your customer. So i asked where the texas pick 3 slips were so i could mark quick pick and have him just run it threw the machine. Then i ask to purchase a $20 lotto and a $10 lotto ticket cash. And he proceeds to tell me that i need to wait while he helps the customer behind me. Pretty ridiculous $30 in my hand and you won't pull the 2 tickets after everything that has already happened with him being rude and not knowing how to operate the lotto machine. Major inconvenience. Sounds move over and then he goes to help the next customer who was behind me. Well that customer he scanned his items and he forgot is wallet. So then my turn again and i politely ask for my scratch off tickets and the managers name and phone number. He refuses to give me the info and sell my litttery tickets and as i'm leaving he said you don't have the money anyways.in front of other customers and that he doesn't care if i contact his boss later he doesn't care about his job either and it's very obvious. So as i'm leaving the store to walk outside with out my $30 in scratch off tickets he said multiple times we don't care about lotto and i don't have money anyways for the tickets in front of a pretty busy store around 6:30 am. My guess is that he hates customers as well as his job. Well i will tell you if this is not handled immediately i'm going to take every action necessary even reporting to the tx lottery commmision and who ever else. He should never had spoken to a person let alone a paying customer. I felt completely belittled and threatened by this man. I think that's enough info for now
Address is 13201 rr 620 austin texas
Store phone number is [protected]
Don't have a managers name he refused to give me the info
And the store list out and me on a chance to win money and this location making money. But like he said he doesn't care and there's much more i don't even want to continue this email. I'm currently in the parking lot completing this complaint form.
Please contact me asap
Thank you!

Jason dere

[protected] — cell

Email
[protected]@yahoo.com

Hi there.

My name is Nilesh Prasad. Iam a shell customer from very long time and i used to work for shell gas station in fiji islands back in 1991 to 1996. The only place I go for my gas is shell gas station cos I know about the quality of the fuel and that's the only place I go to fill up my truck since iam in Canada from year 2000.

Tonight iam extremely disappointed with the horrible service that was given to me by an employee at this location named Sam...

703 42 Ave SE, Calgary, AB T2G 1Y8

At around 9.41pm, i came to my work which is close to this location and I was suppose to start work at 10pm. Just before that when I was coming to work when I heard on the news that fuel price is going up to $1.05  from $0.86 cents in some places. I had less than quater tank in my f150 truck. 

I called this location and this guy named Sam who works there and asked him what is the current price for Unleaded gas at the station. He responded in a disrespectful way to me that he can't tell me the price and I have to come there to see the price. I told him that I just arrived at my work, if the price is still $0.86 cents then I will come now and fill up but if it's gone up then I will come tomorrow morning when iam off.  He said he cannot tell me the price and kept asking me to come to the gas station to see by myself. I was just shocked with his response. I told him that this is very unprofessional for him to say as he's not providing me customer service. I was really mad about his response and I told him that I will complain and then i hang the phone. Then after one minute,  Sam called me back. He told me that their current price fuel is $0.86 cents.  I thanked him and drove there which took me 5 mins. When I went there, I saw the price was $1.05. By then he locked the door and told me that he just changed the price. 

In my understanding, he lied to me and fooled a customer. I wasted my time and gas to drive there which was just a waste. Moving forward, I will never ever go to that location to fill up my gas. I have a proves of his phone call which i will attach to my complain and i made a video regarding the incident. He purposely called me and fooled me. Shell has rights to pull out the recordings of the video from that location to see what he has said to me and they can also check what time the price was changed at the gas station.

If Shell Canada won't take any action regarding this employee and this incident then I will post the video and pictures on the FACEBOOK and YOUTUBE regarding ### CUSTOMER  SERVICE AT SHELL GAS STATION. That will give Shell a bad name which I really don't wanna do. I have recorded video of the guy and our conversation but it's not uploading on this site. If you guys can send me an email where I can send this video to you guys to see.

I need action against this rude employee.

I also need you guys to inform what has been done regarding this matter. You can call me at [protected] or email me at [protected]@hotmail.com. If I don't hear any response from you guys.  I will post this on social media.

Thank u

Nilesh Prasad. 

Dear shell customer care,

I have already had a couple of bad experiences at the shell on 1511 weir rd.in woodbury, mn. As you may know, t-mobile tuesdays includes coupons to fuel up for shell and I have applied these coupons to my shell rewards card.

However, after entering my alt-id and fueling, I realized that the pump did not correctly register the coupon because I was still paying full price for my gas. Upon entering the shell store and explaining the problem I was having to the workers, I was told flatly that they could not refund the difference owed to me, even though I showed them my the rewards balance I had on my shell card and the fact that my rewards were not expired.

This is actually the second time my rewards has not worked at the pump, and the workers at the station told me that many of their pumps are faulty. They said rewards for customers work 1/2 the time and don't work the other 1/2 of the time. Despite this remark, I was still not given a refund in the amount my coupon should have saved. Is this how all shell stations operate? Is it common that pumps inconsistently work and management rips customers off on the rewards / coupons they present?

To be clear, I tried using shell because the great rewards offered. However, if a resolution is not provided, you can be sure that I will not be doing business with shell and will not hold back from spreading the word about the terrible customer service I received at this shell station. I can actually save money by fueling from other companies if I am continually going to have to pay full price at shell even after providing evidence of my rewards.

For your reference, I have attached my rewards balance (30 cents / gallon) that states it does not expire until april 3, 2017. I have also attached my receipt for the fuel I purchased with shell today (3/28/17). From the evidence provided, you can clearly see that I did not receive a discount for the 13.246 gallons of gas I fueled up. Although I am thoroughly disappointed with the service I have thus far received from shell, I am giving you the benefit of the doubt and hope that a resolution can be made soon.

Best,
Monica ngo

Yes I was at the Village Mart Shell on Eldridge north of Briar Forest this morning March 25th. I went into the store to by a can of cat food and cigarettes. I am not familiar with the store and didn't know where the cat food was, went down one aisle it was on the next aisle, got it and went straight to the register. The clerk was eyeballing me like I was a thief and very stuck up. I ignored it made my purchase and went to my vehicle. I had been in the hospital and a pile of mail in my seat, before running errands, I sat in my car and went through some of it to see what i may need to take care while I was out. He stood at the door just watching me and then comes outside and stands in front of my vehicle. I asked him if he needed something and he said no, he was watching the lady from the cleaners next door take her garbage out but he continued stand there after the lady was finished. It was very disturbing and creepy...I have never ever in my life been made to feel like a criminal or I don't know. It was very weird. I have worked for Shell in the past twice as a contractor and I know they would not want customers to made to feel this way. I was not dressed in any manner (like a hoodie) or anything nor did I linger around the store or eyeball is cash register, etc. It was so odd...nor am I of a race that is unfortunately profiled these days, sorry if that is offensive but it does happen to people of color or other races. It has bothered me all day, so I have decided I should write Shell and complain. I can't imagine anyone else having to be made to feel that way. On top of that he gave me the wrong cigarettes but I was so bothered by him, I didn't even notice. I will never go to the Shell again or actually I may just to see how this fellow treats me next time. I personally hope he is fired, it was so uncomfortable. I still have the heebie jeebies over it hours later.

I went into the shell on west main road in Rhode Island for a water, and gas. An employee, Kira Clarke said she is not waiting on me because I am a ***, and continued to swear at me, and say a racist slur. She continued to talk, and swear at me as I tried to purchase a water. She did not take my money and told me to get the F out. This is not the first time it has happened with her, but I feel as if bad customer service will take customers away from you business. To have an employee at a gas station swear, and yell at a customer is very unprofessional. I have no problem getting a lawyer to take this matter to court. I would like someone to call me at [protected]

I went to shell on 2150 south Claiborne in new orleans, la. I cancelled my transaction at the pump but the cashier did not cancel his part to release money back to my card, and now I need gas to go to work but can't buy gas, they don't answer the phones either I called [protected] so many times, I just need them to cancel there part, don't have gas to go back up there

At approximately 12:00am on March 19th, I went to get gas from the Shell at 895 Bedford Avenue in Brooklyn, NY and within three blocks of putting its gas into my tank, the car failed and broke down. My tank was empty upon arrival and the car had consistently been driving perfectly fine, so the source of the contaminated fuel is clear. The estimate for repair is $1, 500 and the problem, as the dealership said, is contaminated fuel. I did absolutely nothing wrong and think it is obvious that the gas station should be financially responsible for selling defective, damaging gas.

Shahid is very disrespectful every time I come into the gas station. Mr. Shahid is always talking really inconsiderate of me when he make sexual comments towards me and my significant other. I do not appreciate it and something needs to be done. Before I have to go another route and I don't want to get the company involved in a sexual matter. He is always on the phone can never do his job. You can contact me [protected]

3/1/17
[protected]
my daughter went to the shell gas station, asked the attendant for a funnel to put oil in her car. He took it upon himself to put the oil in the car, spilled it and the car caught on fire. they towed the car to Brookside in Hackensack, and its been there for 20 days now. They said they were responsible and they would handle the costs. I have given them the police report, as well as the tow company's cost. They have been giving me the run around from day 1. They won't give me the insurance information and they keep telling me the insurance will contact me. My daughter has been out of a car for 20 days and I've been driving her back and forth to work. I just want them to do what's right and pay the towing fees and the value of the car and if we have to sue, the attorney fees. I have the attachments but it's saved in a PDF format.

On numberous accounts I've run into an issue with the morning cashier and manager at the Shell on pleasant valley rd and broadview rd in Parma Ohio. The first one was a elderly man was very soft spoken and hard of hearing and the cashier and manager made fun of him, literally laughing at him and calling him names after he walked away because he spoke softly ( this was both the cashier and the manager). Another time the same cashier was so rude to myself, huffing and puffing that our items were not close enough to her, didn't acknowledge us, and after she bagged the items she left them closest to her on the other side of the counter and walked away, so I had to reach all the way over the counter to get the bag. I said "thank you, have a good day" and she just glared back, still no acknowledgement. I hope his is taken care of especially the making fun of people, that is unprofessional and makes your company look awful.

I got gas with my card at the pump and it took 100.00 more out of my account. I will never use shell ever again . l want my money back asp. My wife has Cancer we need that money now. We are both on disability and need our money back. This is wrong. I am calling my local TV station to get my money back k on my card.there were no Signs stating that 100.00 will be taken out of my account. I want my money back!, , , , !, !

I live across the street from the shell station, have been a customer for 25 years or better and since the last manager has left, the customer support has been ###. I cant remember his name but he was always helpful and tried to remedy any problems. I am going to tell you, after he left, the store went down hill. I try to avoid it as much as possible and it makes me sad. I love the darn thing as it was but it has changed so much that I go out of my way to avoid it. Can someone help? I am sure nothing will come of this but the old manager would have fold a way to help. I am sorry your work force has deterred but would find it helpful if the staff was more caster oriented instead of "What DO YOU WANT" thanks anyway.

I attempted to visit a Shell Gas Station on the Southside of Jacksonville Florida. I entered the car wash to get my Hyundai Genesis cleaned. I normally don't use the machine operated car washes but my car was covered with pollen. I noticed out my rear view mirror the machine was missing most of my car. I looked out the front through the windshield and noticed the dryer arm. It said proceed slowly and as I atempted going under the arm I heard a loud crack. I pulled my car to the side and saw dammage to my sunroof. My car was still covered with soap from the car wash. I proceeded to park and go inside to report what had happened. Several custoners going in and out the store saw my car with the soap & damage. One customer walked over and gave his info to me. He went on to say he witnessed some people working on the machine the day prior. I went to a Manager to file a property damage report. I was given a copy and advised it would be turned in to Shell Corporate Office. It has been 5 days now and not a word from Shell or anyone.