Shoppers Drug Mart
Reviews and Complaints

Family member (with disability) required fleet emema for medical test. Purchased two emema's due to potential problems with administration. Successful administration of one. Returned fleet emema to shoppers within 24. Hours of purchase with factory seal on product as well as receipt. Did not return to original store but an alternative shopper. As the store did not carry product in stock, they would not receive return product or grant refund. Required to drive to another shoppers, make sure they carried the product. Again, asked too many questions re why the return. A family member with disability would not have had tenacity to get this refund. You are a drug store and a fleet enema is a drug required for a medical procedure. For a person with disability, this is concerning. I will never shop at shoppers again. Costco, Walmart do not make me run all over the place getting what is rightfully expected in this situation.

May 5/2023 time 5:50 pm hello this incident happened at the bramalea city centre location I was there shopping with my daughter and three of her friends my daughter and I approach the cashier while her three friends leave the store and was standing infront of the store in the mall the manager for that location whose name is Anita came to the cashier while we are cashing out and is complaining to the employee at the cash register saying the girls came into the store and didn’t buy anything including my daughter I immediately caught on what she is referring to and I said to her those girls are with me and this is my daughter and the girls are her friends and yes they did buy something and I am cashing it out for them Anita said to my daughter no you are not with those girls I said yes I brought them to the mall they came in my car and I am responsible for them and she start to argued with my 16 year old daughter going on saying she is lying I said to her you have no customer service here to be speaking like that she said to me I don’t know what she had to put up with for the last half hour which that is not my concern I am customer shopping she accused my daughter friends of not buying anything in the store and is in the store for a very long time she thought the girls were stealing cause they are black anyways I went up to her and asked her name to file a complaint she accused me of being stupid and continued to be on a argumentative meanwhile I left the girls saw what took place so I told them what happened and they were ready to go back into the store to show her their bags if she thought they steal something she has no evidence and Anita portrayed full racism towards the girls because they are black Anita said she is the manager proudly and her behaviour was atrocious unprofessional unkind unacceptable obnoxious disgusting and most of all to young children especially young women if I didn’t leave the store she would have continued to argued with me I am so disappointed for someone who Carries a manager title behaves in that manner it looks as if she don’t have no qualifications to be a manager with the. Behaviour displayed

Bought a pair of Joe earrings on Sat April 29th. They broke in my hand when taking them off the packaging. Returned next day, Sunday, April 30th. Manager on duty literally yelled at me in front of the entire store saying “these are not broken”. When I showed her they in fact where she was unfriendly and reluctantly issued a refund. She was extremely unhappy to have to issue a refund. Unprofessional, disgusting customer service.

Horrendous service, never answer calls, takes days to refill, treat customers like they are beggars and it’s a favor they are doing dispensing a medication you’re paying for. They spread out quantity of medication prescribed to make fee every month instead of dispensing what doctor prescribed. Since Manuel left, this place is absolute joke, stay away. They do not follow the rules or laws, they change prescriptions to monthly to make more money dispensing fees even when doctor wrote for 2-3 month supply.

Today, I went to my local Shoppers (Store # 1219) to drop off a prescription. When I got to the pharmacy, three staff members at the back were chatting. The staff at the pharmacy ignored my presence until I interrupted them. The pharmacy staff got upset because I interrupted them. However, I waited at least 15 minutes until the pharmacy staff came to assist me.
Honestly, I felt that staff need more training on how to provide good customer service.
I hope my next visit won't be so disappointing. Or I need to go another location

Today Saturday April 22 at 1:30 pm I went to my local Shoppers (Store # 0620) to pick up a prescription. When I got to the pharmacy at the back, there were 3-4 people sitting and waiting for a vaccination, and 3-4 milling about waiting to pick up a prescription. There was ONE person working. He seemed totally overwhelmed and was scurrying around looking for papers, etc. This is not serious. NOT SERIOUS. In the end, I left. I had no idea when I would receive my pills.

Sinclair Robinson, 1485 Orchard Ave, Ottawa K1H 7C5

[protected].

Bought the card on monday the 16th and was told it had already been redeemed have pics of the card and the receipt... As well as a print out from shoppers about this soon as somebody can contact me with an email would be happy to send them to you do not wish another card... Just want my $100 back this is the 2nd time I have ended up with a bogus card from shoppers drug mart also I spent about 2 hours online with microsoft over this... And clearly said it is shoppers drug mart issues as they sold the card and they are documenting this whole affair [protected]@rogers.com
Or
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On February 15,2023 my daughter was prescribed a cream for her eyes. We didn’t pick up the prescription at that time because she was ok. However i went today April 6,2023 to pick them up and was told they were no longer there. They were dispensed to someone the next day. We did not pick them up. Not did anyone we know. So nope i can not get my daughters medication and have to spend another 8 how’s trying to see a doctor/nurse practitioner on Evisit. I am very upset. It can be very dangerous giving medication to someone else. And now my daughter has to suffer because of their mistake. I am Not a very happy mother.

I was at the store early this morning as I needed to get my medications. the store does not open until 9am so I waited in my suv. At 0901 I was at the doors as I had a tight window to get to my next task of the day. The external doors were just being opened by a male (the manager Brent Stevenson) who then disappeared. I tried opening the interior door but it was locked. I tried knocking as two women in the perfume area were staring at me. Both ignored my knocks and waves. It was now 0903 and finally the manager Brent came and unlocked the door for me, yelling "don't bang on the door". I responded "I did" and "it is 0903". He started to state "I can't open without the pharmacist being here, it is illegal" -- I know this is untrue, you need the pharmacy locked and contained fully. I stated back "I don't care". He then started to follow me through the aisle of the store to the pharmacy (in the back of the store) while yelling at me "what did you say" and "I can't open without the pharmacist being here". Towards the end of the aisle I started feeling unsafe with a male following me in the store, so I did take out my phone and started to record. The rest is on film of his inappropriate conduct towards me...

I purchased a life brand blood pressure monitor. A device critical to maintaining my health. My physician demonstrated that it was faulty.I went to the store at 390 Queens Quay. Feb. 23rd and spoke to the pharmacist. They provided the email address for customer service on March 3rd,I wrote to Shoppers Drug Mart asking for a replacement/refund. They refused to copensate me.

Mar. 3 , 2020

we went to our local shoppers this saturday as we do every week to pick up items , went to the snack aisle to get some b.b.q chips which there was none , saw they offered the party mix for 1.49 each or 4 for 4$,so we picked up 4 as it was the deal ,arrived at the cashier and was charged 4.49$ each , i proceeded to tell the cashier that the sign posted said 4 for $4. which see went to check and saw what was posted and agreed then called another employee to help change the total ,at that point they refused to honor the posted price and said that the posted price was wrong and would not honor it , we left after 15 min without any purchases ,

according to Scanner price accuracy policy states –

-if the scanned price is higher than the shelf or advertised price, the lower price will be honoured

-if the correct price is $10 or less, the product is free.

-if the correct price is higher than $10, there is a discount of $10 off.

please reply to this in a timely fashion please

** can be contacted at [protected]@vaxxine.com

U have to do something about ur delivery services... They r working with no wsib. N company has not registered yet... They wont deliver merch I order till they fill like it.. Rudest people ive ever met... No manners... Cannot get medication on time and as I need it... Owner of shoppers on frederica wont do nothing... N wont return phone calls... Unacceptable delivery starts at 2 pm n no delivery on weekends when meds r due... Get back to me asap...

05 Jan 2022

Hello,

I had a Cloe Eau De Parfum (50 mL) (with ID #10, 75002) for which I have been using and have been pretty satisfied with its lasting fragrance (sometimes even lasting 2-3 days). When this 50 mL bottle was about 2/3 used up, I went to Shoppers Drug Mart (at the Chinook Mall) on the 25th October 2022 to buy the same fragrance. In fact, I took the unfinished bottle with me to ensure I didn’t miss out on the same parfum (see attachment). I was given the match which was only available in a 75 mL package (with ID # 1139) for which I paid $173.25 (more than I had budgeted) with Receipt Ref. 100263, Transaction # A00000000410100400008001).

I used up the 50 mL in December 2022. In January, I opened the new 75 mL, and to my great disappointment, I discovered that though the fragrance is the same, the parfum did not last for more than an hour. This is really sad as I believed I had found a parfum I really liked and would stick to. I feel conned on this as I am unable to return the parfum to Shoppers having past 30 days, neither does it worth my while to keep using it. I took the product back to Park place mall in January but was asked to write in using the address on the parfum box. I have done so and repeatedly reached out to the Client Relations - After-sales (Fragrance)every month since 05/1/23) via their online platform, and have heard nothing from them. My confidence in not trying out the parfum, at purchase, was that I had the same product as was told to me by your Cloe staff. Please, what’s the explanation for this disparity? I practically have no use for this present 75 mL, and it is a waste of my 173.25. Please, kindly help me resolve this dilemma. I have contacted your Client Relations - After-sales (Fragrance), and repeatedly reached out to them (every month since 05/1/23) via their online platform, and have heard nothing from them.

Thank you

Dr. Mel Aloysius

Aloysius.[protected]@uleth.ca or [protected]@yahoo.com

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