Shoppers Drug Mart
Reviews and Complaints

Hello,

I would like to make a complaint about a purchase I did last night and brought it back the next day but they didn't want to reimburse me because the manager (Arliya) if I remember said it was already use and refuse to do anything. I always shop at this location for a couple of years I won't recommend to anyone anymore to go there and have a bad service.I won't buy anything anymore at that location.

Thank you,
Marco

[protected]@hotmail.com

Yesterday September 10, 2019 I bought Vim mould remover. While at the cash the cashier asked if I would like a receipt or not. Thinking of doing my part for the environment I said no to the receipt. Turns out I ended up not needing the product so the next day (being today) I went to return the item. The cashier then informs me I can't return the item with a receipt.

I would have been fine with an in-store credit. If you don't accept items back without a receipt why is there an option to leave without one. I wasn't given the option of having it emailed to me (I did use my points card). This is bad customer service.

I went in to Shopper's tonight around 11:15 and couldn't help but notice the young lady working in cosmetics was on her cell phone, on speaker, talking about boys and being extremely obnoxious. I don't understand why this person is being paid to do this and disrupt customers trying to shop. This was extremely unprofessional and not what I expected to see at Shopper's.

I purchased a roblox gift card and once the transaction went through, I noticed that the back code had already been scratched off. I asked to exchange it but the girl refused and said you can't return/exchange gift cards. I said this is a different situation as I'm right here and we both saw that the card was tampered with. I asked her to call a manager, which she did and the manager didn't even bother to come out. Just told her to tell me that they can't do anything and to call roblox if there is a problem. The card didn't end up working! While the person I gave it to is going to call, I am EXTREMELY disappointed with shoppers and the service, or lack thereof that I received. You are a huge company. This was clearly not my fault and the store should have just given me a new card.

My perscription for Blood Pressure medication in June was shorted on the first submission. The pharmacy advised a week or so later that the remainder of the script was available. When I picked up the remainder allotment the pharmacist advised not to use the medication past August as it would be expired.

On Tuesday, September 3rd I called in to the store's automated service to request the next refill. The automated system advised the prescription would be available Wednesday September 4th at 8:00 am.
This evening, Friday, September 6th at 9:00 pm I went to pick it up the new order only to be told that it had not been filled, the pharmacy was out of the BP medication. The pharmacist on duty indicated that a request 'probably' had been sent to my GP for an alternate script. I was told someone had 'probably' called me to advise. This was not the case I was not contacted.

My complaints:
1. The pharmacy dispensed medication charging me and/or my insurance company for drugs knowing that the expiry date would surpass the end of the supply provided. 21 days to be exact.
2. The pharmacy did NOT call to advise me that the refill requested the Tuesday prior would not be filled. I now need to follow up with doctor myself next week
3. This is the second time in a row wherein the BP meds were not available to fill my script even though I made the brequest days in advance
4. I get to spend the weekend monitoring my BP hoping the expired medication does the trick.

In conclusion I have been going to this location for decades. Not sure what is happening in the store but this is one if several incidents in the last few years that has prompted my, my family, and neighbours to go elsewhere.

Thank you
Paul Anderson
[protected]

I am totally ticked off right now. I work 60 hours a week, I have one day off to do errands, and I feel I wasted my time going to Shoppers Drug mart in Pembroke. I was trying to buy an over the counter medication me and my husband has been buying for 30 years, and he would not sell it to me because I didn't have a list of the medications we are on. We have been on the same medications for 30 or more years now. He said the reason was he wanted to make sure there was not a bad interaction with what we were on. I told him how long we have been taking it for and never had a bad reaction but he didn't care. It should be up to me what I put in my body not the pharmacist. I have been buying the medication at that location for years, and have never been asked that question, by any other pharmacist there. I live an hours drive away also, so when he asked if it would be ok if I came back with my list of meds we were on, I said it is not ok with me since I live so far away, and he still would not sell me what I was asking for. It was a freaking over the counter medication, not a prescription for god's sake! The guys name was Eric by the way, I want this guy spoken to or even fired, he acted like he was a doctor or something, all high and mighty, which ticked me off even more. Since when is a pharmacist more informed about my personal body than my own doctor? To me this a violation of my rights and freedoms. I will never shop at any shoppers drug mart store ever again, I don't care if they are giving everything away for free, I will also be telling anyone I know or run into never to shop there either!

A couple times I tried use urgently a washroom in that store, every time I was told that it is not ready for use. I am a customer and my health condition prompts me to a washroom quite often: both times I was in the store to get my prescription drugs. Since this happened more than once in a week or so, I believe this should be addressed. Refusal is absolutely unacceptable.

Just before Father's Day 2019 I was in to shoppers getting a card for both my dad and husband. While I was walking I seen camping chairs with cooler bags attached to the cup holder. So I bought 2 chairs for around $50 a piece. Now I have 2 chairs that are ripped in the back both chairs. You would think for $50 dollars they would not rip so fast. And have both rip on the same back spot

I was disgusted that for a Health and Beauty business had a disgusting smelly, dirt under the fingernails, geasy hair and bad breath person working as a cashier, She was slovenly laying all over the counter and 2 customers left their purchases and walked out. I had seen this person working 2 months ago, and she was smelly and dirty then.
Not a good impression for a health and a beauty place.
If this e-mail is taken serious, I will provide you with the cashiers name, so steps to help her hygene will also help business

The wait is unbelievably long. The techniciens are rude and gave the wrong pills to my father then when he went back they told him he would have to pay for the correct pills with no refund on the pills they had given mistakenly. They blame everyone but themselves and then told my father he doesnt need blood thinners that hes been taking for 40years

On August 29, 2019 I went to Shoppes Drug Mart to buy milk for my 3 school going kids.

I bought 15 bags of 2% milk which I buy once a month. I put 4-5 bags in the fridge and the rest of the bags I freeze them and use them by defrosting them as needed as I dont have time to go to the store frequently. I have been buying this milk every month for years and all the employes knows me and they dont have problem with me except one employee whose name is JENNEFER.

When I went to pay for the milk Ms. Jennefer said that that she can not sell me 15 bags of milk as she in her own openion think that I have a business and I am going to sell it. She called the supervisor who knew that I buy milk once every month and allowed the sale. It is very disappointing for me that even after the sale Ms. Jennefer started making fun of me by saying loud in front of all the customers in line that milk is for the people and not for the business and selling it again. I felt humilated that how come a shoppers drug mart cashier could make a false blame on me and making fun of me in front of all the customers. May be I should stop going to this Shoppers Drug Mart because of this particular employee. I had the similar incident with this same employee more than a year ago and I complained to the store manager about it but nothing happened. In my openion if she is so dear to the store then I should stop going to this store or she should be transfered to a sifferent store. God help the standards of Shoppers Drug Mart.