Shoppers Drug Mart’s earns a 1.2-star rating from 1545 reviews, showing that the majority of customers are dissatisfied with shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
pc financial master card
I sign up to pc financial master card back in july with the promotion 100000 points. I receive my card and made purchase on it and make payment and two months later, no points has honour to my pc optimum. So I phone pc financial in early september and they said to wait abit longer, so I waited and no pints. I called again two weeks later, they said to call pc optimum so I did, and they don't know why because my pc financial master card has a different name on it. But my master card I physically receive has my name on it. This is very confusing when I hear this. So they said my mastercard pc financial profile doesn't match my pc optimum profile, they can't verify the account, of course they can't, because it's a name that I do t recognize that is on my account. So after talking on the phone with both pc optimum agent and pc financial agent for over an hour, they give me case number and suggested they will honour my points only if I deactivated my old card and re apply a new card. Which I did right away, and I have the confirmation email of my new application. When I called back later, the pc optimum agent said my case already closed, the agent name is (prince). Shocking, wow this is unbelievable. This is not my mistake to start with and I had to go through all that and find out my case is closed. So emailed the agent back today. With a new case number reference to my old case. Still the new agent of course can't honour my points or help me because it not in his job. So i'm stuck. This is terrible service and breach of information that pc financial has someone name on my account.
pharmacy
I visited my doctor today Sept 25 2019 at 12:45pm, a prescription was faxed through to shoppers on forest hills parkway electronically. At 4:45pm I had not rec'd a text to confirm the prescription was ready so I called Shoppers to ask - i was told it was not ready, that they don't know when patients are picking up faxed prescriptions, so they could have it...
Read full review of Shoppers Drug Martexorbitant pricing
Can someone please explain to me why an anti-perspirant should cost over $8.00 in your BLOOR street Toronto store, whereas exactly the same product costs $5.99 in a local convenience store.
I understand that Shoppers gives points but the product was over 25% more expensive than a convenience store!
I imagine that I'm not the first to ask this question but I'd like to know if ALL products are marked up this way so that I can know to avoid buying anything there in future.
Saturday 21st sept 2019
ghost charging on customers
September 23, 2019 at 15:38:22, Ref# [protected] [protected] C
Receipt Scan # 9990206011012001936729
from 390 North Front Street, Belleville ON K8P3E1
[protected] 3
I have a serious concern regarding my invoice/receipt after reviewing my receipt. The cashier said it is NOT the 1st time this has taken place where the system automatically adds a charge like this randomly to customers bills and seems to happen when there is several items purchased. This alone is outrageous. I had a phantom charge of $6.99 + tax appear on my bill calling itself, " Kodak Processi". I had made NO such purchase, had to go and stand in line with 10 other people as only one cashier and she refused to take me before they were rung out. I would like to know how this even happens? how it has not been corrected? and why the cashier not alarmed says it has happened before? This is surely illegal not to mention an extreme pain to have to go back and deal with on my time. Please provide a reply on this crazy phantom charging concern. thank you, should require information please do not hesitate to contact me. This must not happen and is unacceptable, Tami Turcotte
[protected]@sympatico.ca
purchase of plan b
On Sunday night I attended your location at Queen st and John St in Toronto to purchase Plan B. It is already embarrassing enough to purchase it but, than the pharmacist who helped me didn't help the situation. I told her my concern I had unprotected sex with my partner however, wasn't sure if I should be purchasing it as I had just began my menustration...
Read full review of Shoppers Drug Mart and 1 commentsalesperson "katie"
I would like to lodge a formal grievance against one the sales person named "KATIE" concerning the unprofessional behaviour and verbal intimidation that she's practicing on the sales floor. My wife together with my 2 kids (4 & 2 years old) was at store no. 302 this morning September 23rd around 11am. My wife was browsing facial creams on the H&B sections of...
Read full review of Shoppers Drug Martservice provided by pascal the store manager in central saanich or saanichton
I was told by your Sydney location I was able to return or exchange my life brand scale as it had a lifetime warranty. As I lived closer to the saanichton location I called this store and the lovely girl said I was able to return it as well. As I purchased this scale close to a year ago I did not have the receipt and that was not a problem for the Sydney...
Read full review of Shoppers Drug Martgift cards
Hello,
I recently purchased five $100 iTune gift cards only to later realize that I was being scammed. I have reached out to iTunes to let them know of this incident and they have disabled the account on their end where the iTune gift cards were used. They have advised that I reach out to the retailer where I purchased the gift cards to see if I can obtain a refund. I have the receipts, the iTune gift cards as well the my email correspondence with iTunes themselves regarding my situation.
Please help.
Thanks.
Michelle
no rainchecks issued for 2-day specials
If I make a special trip to take advantage of your flyer's 2-day specials - and then get there and the shelves are empty, I do not expect the checkout girl to snippily ask me if I asked the staff in the storeroom if there was any stock back there... Not my job to chase down your staff. She phoned the storeroom and was told they were sold out... So, I asked...
Read full review of Shoppers Drug Mart and 1 commentthe service I received from a manager at the store
Good Afternoon, I am writing about the service I received at my local shoppers drug mart store. I am extremely upset as I had purchased 2 lipsticks for my moms birthday in August and she did not end up liking one of them and had asked me to return 1/2 (unopened, unused) I had left for a work trip shortly after, for 2 weeks and did not get a chance to...
Read full review of Shoppers Drug Martpharmacy
In the morning of September 20th I spoke with a member of the pharmacy team to get one of my prescriptions filled. She told me it would be ready at 4:30. I got busy with making dinner and my husband offered to pick it up on the way home. He had worked an 11 hour day and when he got to the pharmacy at 7:30 pm the prescription was not even filled. Now I can...
Read full review of Shoppers Drug Martadvertising scam
In your cambridge flyers it has the Nintendo switch on sale and eligible for the 20x the points event. I went to every shoppers even called into customer service, every shoppers tha was supposed to have them for this sale hasn't gotten a shipment all week. I believe this is false advertising and a scam to get customers in the store. I went to 6 stores and NOT ONE has anything also this was already at 9 am.
It’s a warehouse issue not the store itself... also everyone calls and buys up all the stock a store has.
canada post outlet/floor manager
This Grand Falls-Windsor Shoppers Store is a complete Joke and so is the Older Lady Postal worker there. I ship a lot of stuff through Canada Post and the Postal Worker(senior Lady) at this location doesn't even know how to do her job and knows nothing about Canada Post. This Older Lady stood there and argued with me that permanent stamps are worth 90...
Read full review of Shoppers Drug Marthair dye
The lack of respect and accommodation done by the manager and the the cashier was absolutely appalling. I tried to return unopened hair dye without a receipt, I was told over the phone that I could use my store card to return it, and when I came into the store that was not the case. Kanji was beyond rude to me, she then proceeded to call over a manager that...
post office
Hello, my name is mary ann chantal tucker. I would like to start with saying thank you for taking the time to read this letter. Your work is very much appreciated. Customer care is one of the most important roles for a company and when the that care is breached from a employe who is the face of your company it looks so very bad and then you lose clients. I...
Read full review of Shoppers Drug Martpostal service
I went in for an In person ID verification but the postal worker refused to accept my lease agreemenr as proof of residency as the address does not match my govenrment issued photo ID. When I went to another Shoppers Canada Post, they informed me that I can use the lease however, the original worker had deleted my request. This has costed me extra time out...
Read full review of Shoppers Drug Martlife brand vitamin d3 1000 iu
!!!Have the worst Customer Experience with pharmacy department!!!. Talked with pharmacy 403 272 2848. Asked if tje medicine has any meat products? A common question thousands of vegetarian question asked from their pharmacist. I had contacted many other pharmacies and received helped except Shoppers Drug Mart. I had been told they do not know it ask the...
Read full review of Shoppers Drug Martcustomer service and I nearly getting hurt
I was at your store on sept 14 19 around 9pm. Anyway when I walked to the aisle to grab my item I never saw that someone has spilled some liquid on the floor and I nearly slipped, I was mad that the clerk never put the hazard sign in front but on the left hand side of the spill, anyway so I was a bit irate at what happened. I decided to pay at the self...
Read full review of Shoppers Drug Martcustomer service
I went into the shoppers drug mart for hair dye at around 930pm on September 14, 2019 with a friend and we were being followed around in the store since we walked in the door by the lady working in cosmetics didn't think much of it and carried on with our shopping we were looking at the colognes and perfumes that were on sale and trying to decide on which...
Read full review of Shoppers Drug Martprescription
Wow.. 1014 complaints and 10 resolved. Makes me think a complaint is a waste of my time and yours. Perhaps given your resolution success rate you should close your complaints department.
I transferred my prescriptions to shoppers when Costco moved to a less convenient location;. I dropped a script off on Wednesday for a Friday pickup. I should have received 200 tablets. To my surprise I paid for 200 tables.. $650.00.. and when I got home I had 30 and an iou for 170. So.. I go back to the pharmacy.. oh.. sorry forgot to tell you we were out. Looking at going back to Costco and certainly notifying my insurance provider.
Shoppers Drug Mart Reviews 0
If you represent Shoppers Drug Mart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Shoppers Drug Mart
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.
Overview of Shoppers Drug Mart complaint handling
-
Shoppers Drug Mart Contacts
-
Shoppers Drug Mart phone numbers+1 (800) 746-7737+1 (800) 746-7737Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone numberCustomer Care
-
Shoppers Drug Mart emailscustomerservice@shoppersdrugmart.ca100%Confidence score: 100%Supportlgogas@shoppersdrugmart.ca92%Confidence score: 92%communication
-
Shoppers Drug Mart address243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
-
Shoppers Drug Mart social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024 - View all Shoppers Drug Mart contacts
Most discussed Shoppers Drug Mart complaints
unable to return itemsRecent comments about Shoppers Drug Mart company
Customer service
Adcock Ingram
2 reviews
Accredo Health Group
174 reviews
Pharmacy Direct
74 reviews
Vida Optima CBD
3 reviews
Medlife International
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.