Shoppers Drug Mart
Reviews and Complaints

Now I've been a pretty loyal Shopper's Drug Mart customer for most of my life and to this one specific store now for the last 5 years. But today after having a pharmacist roll her eyes at me and laugh after they told me yesterday it would be taken care and to come back tomorrow I'm done. (I have complied with their strict protocol with this particular medication and in the same manner for over a year now. It's a controlled substance that my child takes every day. When she runs out they call the office and the Doctor forwards them a new prescription) When you don't take a child's medicine seriously you are the joke not me. This is no matter to be taken lightly. I'm disappointed and down right disgusted with her attitude towards this situation. This is not the first time but it will definitely be the last. She has put my child health and wellbeing at risk.

I had major surgery on March 13
I had to take a series of blood thinners administering them to myself daily.
The hospital told me to drop them off after putting on the first safety built into the needle mechanism and inserting them back into their individual capsule and closing it tightly and then placing them all into one jar and drop them off at Shoppers. Sounds good huh. At the Shoppers at Rutherford and Dufferin said I needed and approved sharps container before she would accept them. All this after they are basically 3x shielded! She could have opened her largebrecepticle and I could of just
Dropped them in. This is why I willl NEVER ever shop at shopppers again and I will speak poorly of this company.! They are overcharging every single item without even a shrewd of humanity.

I went to the burlington shoppers yesterday and was going to purchase over 50.00 worth of beauty products and asked the clerk when 20x the points was? The clerk said tomorrow meaning today. I asked her to hold my items. I came in today to purchase but the points are sat not today
I wanted the loreal lipsticks anyway and would come back for the rest tm. We'll those lipsticks went back to regular price and the manager of the store would NOT offer me the sale price. Had I known they'd go back to regular price I would have purchased them yesyerday! Also, last week I downloaded a coupon for Revlon colour stay eyeliner as I was supposed to get 1000 points or something like that but I never did receive them!

Each time I have gone to get my prescription from the pharmacy at shoppers drug mart at the Taylor St and Broadway St location, I have found them to be very unprofessional. Often times I stand there waiting for them to acknowledge my presence and today once I was acknowledged, all I got was a "hi". Once I received my prescription, I explained that I had tried to refill it with their phone system but it hadn't worked, and I was wondering why so it may work next time. The lady said "well it must have worked because I'm holding it now" I then had to explain again that no it hadn't worked, and I had to speak to someone to get it filled. She then told me how to do it (as I had done already) and then said she doesn't know what happened on that call so I'd just have to try again. She was not helpful at all. I would like to not go there again because of the poor customer service I have experienced over and over but it is the only pharmacy close to my home. I expect that even if they are busy behind the counter that they should still acknowledge their customers presence and can at least say "I will be right with you" and once they speak to the customer ask "how can I help you" and then try to help the best they can. I did not experience any of this. I have experienced good customer service at other company's pharmacies so I don't know why they cannot treat their customers well.

I purchased a card for 150 dollars and paid 155.95 dollars . The difference should be the fees . I found out the card was expired march / 2015, when I did the purchase on feb/15/2017 . Pat safe card ! It's not safe at all . Purchase was done at shoppers drug mart billshire gate in Mississauga, very bad customer service . I have been trying to resolve this matter since then with no luck, I never been through horrible customer services in my life as I have experience in this store, I was trying to resolve the issue through paysafe card customer service since that time . I finally got my refund to day for only 132.50 dollar, I don't agree for any fees towards this transaction since I did not use the service at all and I did not choose to get expired card ! I even have to ask for something towards my suffering going through this and my interests for over a month time fram I have been waiting for this refund, I am waiting for your response towards this matter A.S.A.P . Before I take my next step by filling a legal complaint against the company to the business bearu . My contact information is : [protected]. My name is : waad salah . Thanks

Around 1:15pm, I went to the Shoppers Drug Mart in Tecumseh Mall to buy an item which was advertised last Thursday's flyers. I could not find the item, so I asked for help. The customer assistant, came and said they did not have the items. I told her that I am surprised that you would think shoppers would make sure the items are available before advertising. I asked to speak to the manager. He approached me looking grim and said that items were not available . Try other stores. I mentioned the same as above. And he seemed totally miserable. At that time I said I would not be buying the I other item in the basket. I left the basket while he was there. He turned around, picked up the basket and told me thank you for being rude.

Today is March 18th 2017 Sunday while I was at Shoppers purchasing brussel sprouts trying to pick out the perfect one the associate Andre up a brussel sprout off the floor and threw it amongst the ones I was choosing when I asked him about it he told me management told him that is what he is supposed to do can someone please retrain Shoppers Associates on how to treat customer it would be appreciate it it is the Shoppers Food Warehouse in Rockville off of Nicholson Street

I purchased this vitamin today. I was in a rush so I picked it up and paid and came home.when I was about to eat a capsule of it. I looked at the expiration date and it was expired one month ago. First of all please explain if I didn't notice the date. Damage caused to my baby who is growing in my womb ... who would have compensated for the damage. If I would have eaten these expired vitamins. ...
2nd when I went back to the store to return. Manager was rude. He looked at it and started walking to where it was without eve showing any kind of regret or embarrassment. ... and he said okay you want to exchange or get a refund... I mean come on... you are not even sorry for selling such important vitamins which are expired. ...
I was really looking forward to see some kind of shock. But it seemed pretty normal to him... probably that's why he was not even sorry...
I would like to see some compensations...
This shoppers is located at erinmills town center. Today is Saturday March 18.

I had went into the store yesterday (march 14th 2017), as I was proceeding to check out the cashier named Mikayla was extremely rude to my daughter and I as we were checking out. I did not like the customer service she had gave us and I will not be giving out good comments to my friends and family about this store. Definitely will not be going back.

I purchased this product as I have been for years now, and have nothing but positive things to say about it. I recently ran into problems when the pump stopped working. I figured this would be no problem to return, so I tried to do so. I was told that there was nothing that could be done without a receipt or that I could wait until Monday when a manager was in. I did just that, and when I went in Monday the manager read a page about me, and then said there was nothing she could do without a receipt. I told her that I had paid for a full product not jut half, and that it was a shoppers brand. She told me the bottle feels empty, and without a receipt there was nothing to be done. I was absolutely offended that he accused me of trying to return a product I had already used. I have worked with the public for years now, and would never allow my employees to speak to a customer the way I was spoken to. I found the transaction on my bank statement, where I purchased the product several weeks prior. To avoid being offended and spoken to in such a fowl manner again, I left the store and left my product. I would appreciate some sort of compensation - even an apology would have sufficed. The product is somewhere around $25, which is not a substantial amount but an amount that I paid expecting to get the full use out of a product. I did not spend that money to have the product break, be accused of lying, and then receive no sort of apology afterward. I am absolutely appalled by the service I received, and until I feel as though I am valued by your company, I will no longer shop at your business.

Hi, I left a complaint at the front desk about the following situation.

I went into the shoppers on 200 st 6339 . To get my prescription filled I was the first in line and I waited there for 10 minutes to drop off two prescription.
There was 1 lady in the pickup time and she sat there to talk for another 5 minutes .
I said please can I get some service over here she waved to me with my husband and said " yeh I'm with a costumer"
Of course I was eaves dropping the entire time so I heard what they were talking about since I got there and all 3 were already talking to the girl. about what her coverage was ... so they must have already covered the important details of prescription.
When Amy with the purple hair finally walked over it was only because my husband said " PLEASE can we get some help over here "
She came over and snarled " if you couldn't see I was already with another costumer" My husband replied " yes of course ive seen weve been standing here with my wife in pain observing your conversation for the past 15 minuties, Why should it take 3 people to help 1 when your drop off line up is growing, ( people walked away from the line ) . Amy ripped the paper out of my hands and glared at my husband. Amy said " People dont usualy come to a pharamcy in pain" ... Really think about what this women has just said .
My husband chuckled in wonder of the comment and apparently that got under Amy's skin enough to hand me back the perscription and say " You can take you buisness else where" she then walked away form the line up and another person came to the counter... apprently my 70 dollar percription Skin Mouth Enfection ... AND SPINAL Cord medication to help me with main till my ct scan today... what a joke and still wasnt good enough for your buisness and my injuires... to minor for Amy. I left A note in full detail of what happened that night around 8 pm. I have not received a call back yet. So My Husband called in and left a complaint with a lovely person on the phone to TORONTO. I love Shoppers and Love going there I genuinely hope Amy isnt the kind of staff you want represetning your company. 2 other people in the store saw what happened and assured me that they where going to call in and would never go to the pharmacy there in fear of being treated how we were.
#666992 - file number at shoppers the man who took it was incredibly nice, you should have staff like this working in your stores very refreshing after Amy

Hello... 5:35 pm I limped to the counter bc I have a disability with a candle in my hand. The price wasn't on the candle. So she looks at me like I'm completely stupid and says go back and get another one. I said excuse me? I identified that I limp. Gave me unacceptable amounts of attitude with 5 people behind me and ask a male clerk to get another one for her. It's not my job to make sure your prices are on products. She was completely rude to me and I was very embarrassed. Don't know if I will go back into that store after this.
Short Pilapino girl.
Thanks for your time.
Jason [protected]

This incident dates about 3-4 months back. I wanted a gift for my friend. So I went to Shoppers situated on the intersection of south fraser way and trethewey st in Abbotsford BC near Original Joe's restaurant. This lady working in the cosmetics section, Lisa, came and helped me decide what to get. I bought a pack of Georgio Armani Fragrance for Men but I found out that my friend already had that kind. So I went back to the store located in 7 oaks mall in Abbotsford BC but I was turned down for an exchange because I didnt have the receipt. I was quite disappointed and unhappy with the kind of experience that I had. I went back to the same store by original joe's. The same lady came to me asking for my concern. She talked to her manager and got the exchange authorized. I, in turn, spent even more money. Lisa helped me in the way that I was expecting. Thanks Lisa for such a wonderful shopping experience and for taking care of me even though I was a pain. She is soft-spoken, easy to get hold of, always helpful and smiling. I will go back to the same store just because of her

I am one to never write complaints but the sales lady in the beauty boutique was extremely rude and unprofessional. I had asked her a question about the Shoppers points, she then began to respond in a very condescending tone and spoke to me like a complete child. After I had been patient and listened to her banter (which made no sense) I was debating on certain products - I was on my way to grab some deodorant before making all of my purchases (which were high end cosmetics) before she rudely stopped me and said that all cosmetics have to remain in the beauty boutique and to please give them to her and then I can leave. I guess I'll be ordering off Sephora from now on!

On Jan 7 and 8, you have a promotional offer of 2 free movie tickets if we spend $75.00. We went to the store 3 times and spent the required amount of over $75.00 on each visits. We got 3 pairs of free tickets. We are about to use the tickets but when I checked the them 2 pairs expiry dates are Jan. 31, 2017 and the other pair is Oct. 31, 2017. How can I exchange those tickets dated Jan 31, 2017 to Oct. 31, 2017?

The week of March 4 - March 10, 2017 flyer was advertising that huggies Natural Care baby wipes 184 pack was on sale for $3.49 each, according to the ad picture, no other description. When I arrived at the store, that product was not marked down to the advertised price, when I asked the cashier about it, they looked at the flyer and were confused when the price wasn't the same, they called the supervisor over, when the supervisor was finished his investigation, he didn't have an explanation for me, he only said the ad picture is wrong. That was a disappointing explanation, no offer to honor the flyer price.

I bought the Macadamia Hair Oil Mask from Shopper Drug Mart Location at Fairview Mall. This is not a cheap product, retails for $32.00. I have been using the same product for over 6 years and noticed when the consistency and the texture was off, I thought to myself- no Shoppers Drug Mart wouldn't sell knock-off products.

I happened to be downtown Toronto a few days later and went into a second Shoppers Drug Mart location- on King St. to check if the hair mask there. It was the right colour, smell and consistency of the original product. I purchased the real product there for the same price.

Please see attached images of the fake creamy product on the left and the pearlescent authentic product on the right. The packaging of the product differs as well. Receipts are below each product as proof of where each was purchased.

Why is one location of Shoppers selling fraudulent products? Is there no type of quality control being done to track the distributors of each store? This falls way below the Shoppers Drug Mart standards and I am appalled to have been a victim of fraudulent products.

I have yet to return to the store to request a refund, as I intend to go to the exact location I purchased it from to confront the Manager. I know I will be receiving a hard time when it comes to returning a product I already used (only once until I purchased the authentic product).

There are many consumers who have not used this product for years like I have been, and they are all victims of purchasing this fraudulent product.- at an original price. It is not only a matter of only receiving a refund, I expect a full investigation to be completed on this Shoppers Drug Mart location. There is an issue with the distributors that this location is using for this product, and I am sure they are not the preferred distributors of the Shoppers Drug Mart company.

I made purchase at shoppers drug mart in eaton center Toronto (220 yonge st.) at 6:51pm on March 5th 2017.
This girl at cashier was really rude.
She was giving me an attitude since she saw me at cashier.
Maybe she was in a bad mood or she hates Asian( mostly likely this is why because she said "hi" and asking for optimum card nicely to a white gentlemen behind me even though I was still paying)
And throw my optimum card like she's touching dirty stuff. And whole this time she didn't look at me nor talk even one word.
I don't know why I'm just buying stuff and have to feel so uncomfortable.
Please educate your workers. I am not expecting perfect customer service but either worst. As long as they are getting paid, they should work as professional in any jobs.

On March 4 I made some purchases at Shopper's in Edmonton 91 St and Ellerslie location. I forgot my Optimum card so I returned to have my points added. The Shoppers on 111 st and Ellerslie is closer to my home so I chose that location. I first asked a male cashier if he could add my points. He told me that only a manager could do that. He uncomfortably told me she was on break. Then he told me to wait and brought my receipt to another cashier. There was some discussion between the two of them on who should page the manager and neither of them wanted to. The second cashier (female) informed me that a manager (Sue) had left and the other one was on break. She finished assisting other customers and then paged for Sue to help with adding my points. No one came. The cashier apologized to me for the wait and then explained that she was nervous about paging again because it was the manager. I thought it was odd that she had paged for Sue, when both cashiers had already advised me that Sue was not there. After a few moments a woman came in wearing her coat and walked past me without acknowledging me (even though I was the only customer standing by the cash register that she had been paged to). Right away it became obvious why both cashiers were nervous about paging her. She pushed past the cashier, yanked the receipt out of her hands and while starting to add my points she belittled the cashier in front of me. She asked: Why are you paging for Sue? Why are you paging at all? I'm on break! The female cashier tried apologizing to her from the second she showed up but the "manager" kept interrupting her. Next she (annoyingly) tossed my receipt on the counter and says (in the most condescending way) : "This isn't even our store". She attempted to rush off past me (having never acknowledged me) . I was in such shock at how she was treating her employees that all i could say was "Great customer service ! I'll be writing in about you!"
I would like the manager to apologize to her employees. I left a voicemail with manager Sue asking for the same. If the manager in question does not want to be interrupted or feels that she does not need to talk respectfully to he staff, maybe she shouldn't be earning a manager's wage. I want to make sure that someone speaks to her or that she receives some training on customer service and respect in the workplace . Given the fear that both cashiers had about paging her it is clear that this was not a one time incident.
(When I returned to the original store to have my points added a cashier did it herself. I asked if she was a manager, she said she wasn't. I told her what happened at the other location and she explained that only the manager can add points to a receipt that is from a different store. So my understanding is that the 'angry manager' could have indeed added my points but instead chose to make me drive to the other Shopper's location).
I wish I would have been quick to ask her name, but I was in shock by her behaviour. I understand that there may be a policy in place, I am not asking for any exception to be made for me. I just want her behaviour towards the other employees to be addressed.