Sonic Drive-In’s earns a 1.3-star rating from 1807 reviews, showing that the majority of fast food enthusiasts are dissatisfied with dining experience.
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fruit slush
I'm at Sonic at least 5 times or more a week ! The sonic around the corner from me has become quite awful! I've had to return my slush 5 times in the last month! When you call the 800 number NOTHING is done, it's like the person on the other end of the phone doesn't care! My orders are NEVER correct anymore but if I go to another Sonic my order is better! Sonic phone customer service sucks!
Read full review of Sonic Drive-Inwaiting an hour for food, wrong food, and attitudes of employees
They took forever took bring my food and when they finally brought it the order was incorrect. The order was wrong four different times. They also had an attitude with me when I told them my order was incorrect. They gave me a refund but proceeded to make me pay again. I was waiting a whole hour for my correct order. The manager refused to help due to the rain and proceeded to send the cook out who finally got my order correct.
customer service horrible
If I could give no stars i would. I went to this sonic yesterday and the car hop on the speaker was so rude her name was Jameson. While trying to order Jameson after every item asked is there anything else like we were irritating her and she was in a rush. When she finally brings the order to the car it's wrong. What pissed me off the most my order would been correct had she not rushed us. I go to the window to speak with the manager and shes a bitter black lady with no education deciding to tell me how to talk. When all she had to do was listen to my complaint about how rude Jameson was. She also threatened to call the police on me at 5 months pregnant. Unfortunately Sonic completely ruined my appetite as well as sent my blood pressure through the roof over this...Oh did I mention my pregnancy is high risk...Thank you sonic for not only being rude after I've gone 2 days straight because that's all I can keep down but the additional trip to the ER. I'm contacting my lawyer just FYI.
manager on duty 10/8/19
On October 8, 2019 I got to sonic at 3:24. I ordered a grilled cheese, a kids meal, onion rings, and ched r peppers. It was 3:43 when my food came out and my grilled cheese didn't come with the rest of my order. I ask for a receipt the car hopper never brought it. She just said "oh they told me it was $13.89". I ask for the grilled cheese she says she'll be...
Read full review of Sonic Drive-Inordered a #11 and fried oreos
Tuesday 10/08/19. I ordered from Sonic across from where I live which is less than 5 minutes I ordered a number 11 the 5 pc chicken strip combo with tots and with ocean water and fried Oreos I went straight home my food was cold and I couldn't finish my meal because the gravy was cold and disgusting as well I called the store within a few minutes no one...
money/credit card issues
On two different occasions I've visited this sonic and paid with cash. On both times when they gave me my change it was short. When I brought it to their attention they made up some excuse like where we were all out of nickels or pennies or something of the sort. Then a couple months ago while getting ready for work in the morning, I received a text message...
Read full review of Sonic Drive-Inincorrect order
I ordered an unsweet tea from sonic. The car hop brought it to me and said here is your unsweet tea. She verified it with me. I leave and it is sweet tea. I do not live near a sonic so it woulf not be worth me going back to get it corrected until I happen to go by a sonic. I dont like that it was verifird with me that it was correct then it turned out to be incorrect.
wait times
I go to this location at 8:05 pm on 10/5/2019. I parked at the far left menu board at walkway by the store. The menu board had problems with the speakers so I moved to a different board. I placed my order at 8:10pm. At 8:58 pm I pushed the button and when answered I asked if my order was close to being delivered to me. I received my order at 9:15 pm. I went...
Read full review of Sonic Drive-Inhot fudge sundae
The hot fudge sundae was cold, hot, and tasted wrong. The hot fudge was not hot fudge at all, it was watered down Hershey syrup. The ice cream was a little freezer burnt as well. I had ordered the good about 30 minutes before but it took way too long for it to come out. The food itself was cold and my drink was mixed with multiple different drinks. This was all in one visit.
Read full review of Sonic Drive-Innot getting my order right
On 10/3/19 I was at the Sonic Drive in in Sparta Tn at about 1:30 pm. I ordered 1 Chili cheese fries 1 large drink. 1#6 with tator tots combo. 1 #7 with onion rings combo. Hamburger combo with fries and mayo n ketchup on the burger.When the order arrived 1 drink and the onion rings were missing. Whe i asked about this the car hop told us if we wanted these item we would have to pay for them. I told her no they were part of the combos. She went and got the onion rings and drink and MADE US PAY FOR THEM. iS SONIC HARD UP FOR MONEY?
not being able to order online the same menu as my local sonic @ chillicothe, mo
I just completed a satisfaction survey. And I have no problem with my local sonic. But my problem is that I love using order ahead sonic app and my food is ready when I get there and pick it up. But the brioche sausage and egg breakfast sandwich that my local sonic has ( Chillicothe, Mo) on the menu I can't find on the app anywhere. Also I would like extra shredded cheese ( which my local Sonic will put on) and can't find it in app anywhere either. I don't understand when you want everyone to order ahead on App why every possibility that you can order locally isn't possible on App. If this doesn't show who I am then my email is [protected]@hotmail.com
Thank you. Howard Robertson
Drive in
Ordered a vanilla cone and large popcorn chicken, we waited almost 45 minutes for our food. When we finally received our food the servers explanation was she was on break and had no idea we were waiting, she also had no idea that we were told that our food would be comp and went back inside the "make sure" which took even more time, which we didn't have, all in all terrible management at this sonic 0 stars
Read full review of Sonic Drive-Inchilli cheese coney and tots; blast; cup holder
Instead of taking my order the cashier is speaking to her friends while asking me to repeatedly repeat my order. I ordered a large Sonic blast with Oreo and Reese's and I was delivered two separate Sonic blast that I was charged for and they were not filled. Each cup was only 3 force field without the lid. The chili cheese footlong have the chili and the...
Read full review of Sonic Drive-Insold me 2 orders of cheese sticks
I came to Sonic with my daughter to get mozzarella sticks like always they sell his two orders and then tell me they have no marinara or Ranch and they couldn't take them back. Now it seems every time I come to this Sonic I'm stuck with an order for some reason they won't take it back or I can't get my money back I try not to complain but how can you sell me something and you can't give me their tire for it it's like selling me French fries but won't give me ketchup they could have at least given me my money back they didn't have to tell me they couldn't take it back I work too hard to be disrespected like that especially in front of my daughter I'm not going to make a big scene in front of her cuz she doesn't need to see that kind of stuff but being a family oriented fast food chain I don't want you in trouble I just like this resolved please and thank you
out of product.
At the DeWitt AT location I ordered a Philly cheese steak and a cheesecake shake only to be told they were out of both. I then ordered a cheeseburger tots and Carmel shake instead. I feel like I should have received a discount since none of the original items I wanted were avalible. Not having the proper supplies is bad business. Thank you for taking the time to read my complaint.
vanilla and chocolate shakes
I ordered a vanilla and chocolate shake on September 30, 2019. They were gritty like sand in them. I have been a customer for several years this is the first time I have had a complaint about your shakes. I will continue to go to Sonic because the customer service is very good the food is always good. I just wanted to let you know so you are aware so you...
Read full review of Sonic Drive-Indiet cherry limeade
I got a diet cherry limeade and there was an entire lime at the bottom of the cup taking up a quarter of the space that would have been my drink. I am incredibly disappointed because I feel that I paid a price for a medium drink and basically received a small. The service is also extremely slow. I used the mobile order app and it still took 20 minutes to get my food after I got there. This is unacceptable I will not be visiting sonic ever again.
service and manager
I order food at 2660 North main Street Sonic at least 30 minutes before I didn't get any service then when I finally got service the lady asked me what did I order I repeated my order and stated to her that I have a coupon for the breakfast burrito and she told me that she did not receive those or she did not take those so I asked her again how long before...
Read full review of Sonic Drive-Ineverything
Order my food on the mobile app I checked in on the app which said that my food was on the way out to the stall I was at, 30 mins or so passed no food pushed the button lady said the order had just came in, another 30 minutes or so passed pressed button again got no answer pressed and after a few minutes someone answered finally got my food which was cold
Read full review of Sonic Drive-In#7 foot long coney meal
i went through the drive-thru and there was nobody in front of me. i literally waited for 22 minutes for them to fill my order for a coney meal. i have noticed this location has been very slow lately but this time it was all i could stand. it will be a very long time before i go to that store again. you really need to do something about your management.
Read full review of Sonic Drive-InSonic Drive-In Reviews 0
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Overview of Sonic Drive-In complaint handling
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Sonic Drive-In Contacts
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Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
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Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
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Sonic Drive-In address300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
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Sonic Drive-In social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Sonic Drive-In contacts
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