Sonic Drive-In
Reviews and Complaints

a 19 year old little girl has made manager and she is very very rude to staff. she has no people skills what so ever. there have been several customers leave because of her attitude.one custermer even come in the store and complained to her because she was rude to her causeshe changed her or for her 4 year old son. she is constantly making smart ### remarks behind peoples backs and when confronted about it she will lie and even swear on the life of her daughter that she said or did it and everyone knows shes lieing. her name is treceena noe. the only reason she was made manager was due to theexcessive ### kissing she done to the general manager francie hernandez. while francie hernandez is there she follows her around like a lost puppy. the general manager francie hernandez is also very rude, everyone there is new and she expects everyone to know everything and we are trying very very hard. we wer also short 2 days on our check. francie hernandez said that the 2 days was put on the last pay check. ### were not stupid. that money has went in someones pocket and i think it might be hers.

Beware of working here... I transferred from another location and have never been treated with such disrespect by a general manager. She frequently flew off the handle, berating employees in front of customers... The first and last time I was the subject of her rage/bad day, I quit the next day. Customers pulled up in the drive-through saw/heard everything and had a look of pure disgust on their faces... Not to mention the constant sexual harassment by cooks, with no action taken by the employer. I would never imagine an employer treating their employees the way she did! Or saying the things she said! All because she was stressed out... Uh... Two words: bad management. To say the least!
I will never be a patron of this sonic! And it's the only one around! Keep in mind I worked at a few different locations about an hour away and have absolutely no problem patronizing those locations... The difference? The managers didn't treat their employees like dogs! (Actually... I treat my dog better than she treated me. Lol.) also, fellow employees would goof on/be on their cellphones constantly without reprimand... Because they were related to her or the woman directly under her.

I had been working for Sonic during my high school career, so when I took a year off after school, I naturally applied there. I had only been accustomed to working carhop duties, but they put me on fountain right off the bat, saying that being a carhop was "earned, " like it was being a manager, or something. I struggled to keep up, considering they sort of made me do almost everything and hardly anyone helped me with making drinks, ice cream treats, etc. Also, whenever I asked a question about how I was supposed to do something, I got snarky remarks from the lower management. At one point, a girl working as an assistant manager told me to go home because I was annoying her with my questions. I only asked them because I wanted to do THE BEST I could at my job. The rest of the carhops and fountains were totally rude to me, talked amongst themselves, and texted a lot while on duty. Coming from working full-time and at professional establishments, this was TOTALLY unprofessional. I got fired because I, and I quote, "was impossible to work with and acted unprofessional." Not once had the management disciplined me for any purpose, or for that matter even spoke to me in regards to any issues they might have with my work ethic. I visited the establishment recently, and the same people were working there. I am now a manager for a retail store and going to college while all if not most of the employees that work there still will still be working there for the next 10 years.

when I started working at sonic I noticed my tips were not right. I started keeping my scans and the scans were a different amount that I owed than the computer was showing. the night manager called the program for help cause it was saying that all three carhops were short $90.00. but anyway, I had the manager to print out a scan chart of the i.d. #17, which I was that night and it totaled $404.00 but the computer showed $453.00 making me take $49.00 out of my tips when I knew it wasnt right. I went and talked to the owner he had all kinds of excuses saying maybe Im not a good carhop, or how can he believe the scan chart he only believes the computers total. this has been going on for a while and not just with me but the other carhops too. their young so they dont say much, but Im 43 years old and I do know better. we leave work sometimes with $3.00 and thats happened several times. if you dont pay him out of your tips he will take it out of your paycheck. and that is illegal. if you can help us in this matter please let me know. the owner isnt going to do anything about it. he told me that I was making him mad! I have my scan chart still if it would help. thanks for your time, tammy hatcher, [protected]

How do you go about getting a store managers girl friend to quit or terminate her because our store manager will not and is always fighting with his girl at work and it is messing up the company. We have lost many of great people that have quiet because she walks around miss treating other's talking down to other's like if she is in charge. And she has walked out atleast 3-4 times during happy hour and lunch rush hour because of them fighting all the time. She walks into the store take in mind she is not a manager and always eyeballs people and instigates things between people and when an employee confronts her about it she denies everything. And then the store managers gets her side real quick maken him self look really bad because of natural reaction of her being his girl friend. We do not want to lose are store Manager he has worked his ### of for this store but she needs to go she has another job but still wants to stay here she also gets very jealous when a nice young girl turns in an app for hierment and puts them down and doesnt even know them.

i work at the sonic drive in oak ridge, tn. i am totally amazed that the restaurant even makes money the way people act there. the head manager is always flirting with underage employees which he hires too many of just so he can have some eye candy at work. multiple employees use drugs. one of the carhops is on heroin, a cook is a pillhead and steals boxes of food and items from other employees, and others come to work drunk or intoxicated on various controlled substances almost a daily basis. one assistant manager got her promotion by sleeping with the head manager, and strangely gets paid more then the other managers even though she can do less and only works weekends. the store is only cleaned up when we know that a health inspector or the head manager are coming in. if they came by right now, the store would be shut down. the flirtatious head manager is not only a total perv, but he is a cheapskate as well. we totally ignore hold times (a hold time being the amount of time food can sit out before we are supposed to throw it away) for anything we sell, so everything you order is probably been sitting out all day long. i guess to put this cheapness into perspective, the man is so cheap he won't allow us to include forks with small orders. only the large orders get forks. the pricing was also a bit screwy (and was unknown to the customers), but there were certain items that you were charged more for a small order than you were for a large order. although, i believe my biggest complaint started today. from what i have been told, it is illegal to change employee schedules with out notifying the employee of the change. i was supposed to be at work today. although i was unaware of this fact, seeing as no one told me about it. i woke up to one voicemail saying that he changed the schedule and another 40 minutes later telling me i was a "no call no show". so, im pretty sure im about to lose my job for not showing up on a day i wasn't told i was supposed to be there. im also pretty sure that im going to be calling my lawyer soon as well. something needs to change, and it needs to change immediately. i have been reading other customer's complaints and such, and it seems that these problems are infecting the sonic corporation as a whole. they do a halfway decent way of managing the company itself, but the individual "partnership" restaurants are not even almost held within the same standards. just because a restaurant is franchised does not mean it should not operate differently then the corporation itself. so, join with me America. stand up and fight. they say the customer is always right, but don't do a thing to change it. we can not sit idly by and let these people defecate on the products we love, and just expect us to deal with it. fight back! its the only thing we can do, seeing as we have that beautiful freedom. im going to do my part to make sonic think about how much their customers and employees actually do matter. but, we have to wake them up. we have to let them know that these behaviors and actions are not right (or safe) for the customers and the poor souls that have to work for them. just remember America, they want your money. its how they survive and operate. but, it IS your money, and you get a say in the services rendered for your hard earned cash. so demand change! its ultimately up to you, the customer, to tell them what you do and don't want. always expect better things, and refuse to pay for less.

I am currently employed at one of the two Sonic Drive In stores in Florence, Alabama. For the past two weeks, our system has been having trouble. The Boom Foods HelpDesk told us they could fix it, and ended up making us take orders by hand for two or three days, and on the fourth day it messed up again. On the forth day, the Boom Foods HelpDesk told us it would take 15 minutes, so that's what we told customers. After 45 minutes, customers were getting agitated. HelpDesk told us to restart the POV and we'd be fine, and the guy hung up. Well, it didn't fix anything, and he ignored our calls for the rest of the night. A manager ended up getting it to work by messing with it for a while.

On top of this, and why I'm posting all of this, today is payday. They aren't giving us our checks. They're in the process of switching to paycards instead of checks. Boom Foods LLC has made it so difficult to effectively run Sonic. We're losing business, customers aren't coming back, workers aren't coming back. I am so disappointed as a Sonic employee I'm considering quitting myself.

I have been working for sonic. For 2 year's now and a very hard worker at that and when asking my boss for a ray's. He had told me that if i could get the time's down he would think about giving me one. but when letting him know that i only could. Do so much as a cook he said nothing. I work very hard for sonic and I love working there it's a fun job and the people are good. I have a little boy that i am trying to take care of but when working for this sonic i feel as if i am going no where. I would love someone's help on this pls. my name is matthew elijah queen. And i work for sonic in sapulpa oklahoma at 602 e dewy 74066

Their food is usually dripping is sauce. Tonight I asked for a grilled chicken wrap without the ranch dressing. When she repeated the order she didn't mention minus the dressing so I made sure to say it again. When I got home, it was dripping in dressing after verifying twice that I wanted it without.

I sorry i worked at the hell hole with a [censored] who compained more than customers this isnt my complaint my issue is the pay rate for the car hops they bust their ### to take out orders on roller skates thats not fair cause half the cheap ### customers dont tip whats up is that i worked at pizza hut for 7.25 plus tips as a freaking driver so tell me whos being fair in role of suposed proud last of the drive ins kiss my redneck butt cause i got screwed working for the hell and still couldnt pay bills i was a fulltime cook working over 40 hrs a week and couldnt pay bills and the sad part of that all i was paying extra for was cigs and fuel for my car where this great pay and benefits up the corprate people ### driving exspensive vehicles and lughing atthe one that work for them so all you peopl who tell the others stop whining shut the hell up until you know the hell that goes on there stay quiet cause you are the reason im ###ing journalist and guess what i dont give damn about spelling

I'm sick of hearing complaints about carhops asking if the customer wants change. These people work for $3.50 an hour ever since SONIC decided they couldn't afford to pay servers. Someone said they won't tip for a carhop to walk 10 feet to deliver them food. Well, why don't you get off your fat ### and walk for it yourself, you lazy loser?!? I worked for Sonic when they still paid minimum wage, and we were always surprised to get tips. Now, these people depend on it, because SONIC CORP. if sofa king cheap! For any of you carhops that read this, I STRONGLY recommend that you start bringing your own bottles of "WATER" to work and carrying them on you. When you can tell that someone's not going to tip you, and I know that you can tell...Pour the "WATER" in their food. Just make sure you piss in the bottle first!

You fat, lazy idiots! Get out of your air conditioned car and WALK to get some food. I swear that EVERYONE in this country is too obese to be allowed to live!

Dear sirs, on Friday June 11, 2010, at approximately 8:40 P.M., Ihad the privledge of stopping and partonizeing your store in Hesston KS. I was very impressed with the layout of the building, it was neat and clean. But, my impression quickly changed when I pulled around to the drive up window and was greeted by a young man with tattoos and a large prodruding studded lip ring sticking out of his lower lip. Not only did I loose my apetite, he also scared my young children that were with me in the car.
Is this the corporate image that you are trying to establish? I would rather not expose my family to freeks when I take them out to eat at a family restaurant. I understand the importance of corporate image and I wanted to bring this matter to your attention so that it can be dealt with in a swift and immediate manner.
Gkod knows how many customers are turned away by this freekish sight greeting them at the drive up window.
I would appreciate a response from you concerning this matter.
Sincerely, James Moiser
808 S Edgemoor
Wichita KS 67218 e mail, , [protected]@sbcglobal.net

I went to my local Sonic here in Mocksville, NC today. It used to be a hell of a good restuarant, with great service and a good manager. On several occasions he came out and sat with me and my children on the patio area and chatted with us while we ate. He even came out and gave my kids some free ice cream cones one day for being regular customers.

I have been back several times since he left, all with horrid results. I understand a new manager has to take time to get new people in and trained up, etc etc...but this is rediculous. I don't see how they get by a health inspection.

Every time I pull up, the trash cans are overflowing, there is some kind of residue on the menus, and spiderwebs on all of the menus. The dumpster area is always wide open and you can smell the stench of rotten food from your car. The new manager has apparently fired all of the previous staff because I now see no familier faces. Instead of my usual polite and friendly server, I am met either with a clearly drugged up homosexual male on skates, or a girl that looks like she just got done doing something naughty in the bathroom.

Every time I order, it takes almost 20 minutes to get my order. I remember on one occasion the previous manager had my order done and at my vehicle BEFORE they got done talking to me. I didn't even know I was done ordering by the time it was there. Now, I order ONE drink. ONE. And it takes 20 minutes. Rediculous.

But back to todays event. I pull up and notice 3 employees sitting behind the building. At first I thought they were taking a smoke break. Then I smelled it. Like a fog, the dense smell of marijuana rolled into my window. I ignored this, as I honestly didn't know what to do about the situation and pulled into a parking spot near the front of the building. We now eat in our car, as the tables on the patio are always covered in gum, ketchup, etc.

I press the button to order my food, and I get no response. Figuring the button is broken, I move to a different stall. Trying again, and once again no response. At this point I get out of my car and go inside the front doors. There is nobody there. NOBODY. I say "Excuse me!" several times, with no response. Finally I got aggravated and left. As I pulled out, I saw the same three employees, one of which was wearing an embroidered shirt (I can only assume she is the new manager) finishing up their "smoke" break. One of them was talking to someone parked near the back of the building, so I am assuming they are selling what they are smoking.

Needless to say, I WILL NOT be back to this restuarant. EVER. And I hope this complaint makes it to every other person in my county. And if the old manager ever reads this, I want him to know I appreciate his hard work and great customer service. Any business would be lucky to have him.

We ordered a chicken club sandwich and found a cockroach in it, unfortunately my wife had partially eaten it before discovery. The supposed owner of this franchise (Jim Baird) was rude and verbally abusive when contacted. Please avoid the Sonic at 306 W. Covell in Edmond, OK. Cleanliness is obviously an issue with this Sonic.

One night and the first night I had been to sonic I was there with my boyfriend we were talking and talking for a long time that we forgot to order something and they closed well we thaought that it was ok for us to stay there but next thing u no the manager called the cops on us it was a very bad experience that will be the last time I ever go to Sonic.

I was hired on at Sonic as a fountain person. When I arrived I was not trained on anything and the guy that was supposed to be training me was very unprofessional. He was using profanity the whole time and everything he was trying to explain to me was wrong. I was not even trained and he expected me to get everything the first time. He was very rude. He started throwing things and this was my first night on the job and he expected me to already know the job without even having Sonic experience. I never experienced nothing like this. Also other empolyees that work there were very bossy and rude with no respect. I was put ont he schedule only two nights a weeek and those nights made to go home after only being there two hours. I called in sick one day and was fired because the rude manager said I only work two nights a week which was not my fault and I am not dependable. This action was unacceptable because you do not fire a person for being sick. I will report her to the Dept. of Labor. Also the manager needs to be terminated.