Steak 'n Shake
Reviews and Complaints

We were there for about 2 hours our shakes came out melted served with meal instead of before and food came out cold about an hour after we ordered. There were about 14 tables in use and 3-4 waiters/waitresses, we asked for ranch she never returned with it so I went up and asked for some to the manager who replied well there are only a few waitresses so what do you expect? Not a very professional response. Would have been better if they would have at least apologized but they didn't!

I probably walked In at about the time my order was finished and used the restroom and came back to the counter and nobody would come over to help me or even ask me what was going on and by the time somebody did he said they're working on your order I waited for the two orders I seen her working on. It took about seven minutes I think and then I said hey I got to go. and the guy asked her where my order was and here it was just right around the corner on the counter in the bag but french fries were cold and I just thought I'd let you know

Very poor customer service. Food: meet over cooked, cold fries. Waitress never returned after serving the food. Also, ordered a bowl of chili. Charged for a bowl and only received a cup. Was charged for a chocolate milkshake. I had ordered a vanilla shake, but never received it. Complained to the manager at the cash register. Seem like he could have cared less. You guys need to make this right. That location is killing your brand name.

While attending an evening meal with two friends of mine, I decided to order chicken tenders with French fries on the side. Both the fries and the tenders were outstanding but I do have one complaint. The portion of said French fries did not meet my standards. I was able to devour them in about 3 minutes (but who's counting) and was left unsatisfied. I wish the portion was larger by about 50% so I won't have to leave hungry again. I attached two pictures with this complaint that I am composing. Notice how none of my friends plates as well as my own plate does not contain any French fries.

I ordered a large unsweetened ice tea...coat was $3.24. I placed three bills on the counter and placed a quarter on top. He stated hand me the money or are you prejudice? I did know this person and to make an assumption I was prejudice just because I placed the money on the counter is just wrong. I usually always place the money on the counter and have never been treated this way. Can you look into this incident and council as you all see fit. The even happened on Sunday, 7 July, about 1245pm (lunch time) at the steak and shake in the San Antonio airport. My email address is [protected]@hotmail.com

I came In with my 1 1/2 year old son on 7/2/19 @ 12:50pm for lunch to The Mount Juliet TN off S Mount Juliet Road location and we had this server who was a young girl (Don't know her name bc she didn't say her name) who skipped over us and didn't take our drink orders and we got sat before this other family and she took there order first. I normally get great service when I come in but not this visit. I felt I was being discriminated towards bc I had a young kid and she was not very nice. The manager needs to do a better job at training young kids because every time I would say Thank you she would say no problem. But at the other tables she would say thank you. Felt like she had an issue with me. which is NOT OK. That is not how you act. I am not happy at all because I should not have been treated the way I was treated. I would like Something done so this doesn't happen again.

I went to steak n shake today located at. 3294 steelyard drive cleveland ohio 44109 and there was a sign that stated wait to be seated and my son and me waited 6 minutes to be seated all the employees were just ignoring us they one employee was telling another employee i can't seat them until someone cleans a table and then they were arguing about who should clean the table it was the worst service i ever had in my life i will never go back there ever again

I recently visited the Clarksville, Indiana location and the service was very poor. I stood in line for 10 minutes waiting for my online order. When I finally got up to the register I got my food with no problem. I asked for my shake and he told me he would go check on it for me. He comes back tells me it's being made and should be out soon. I sat for over 20 minutes waiting on my shake. I finally saw the manager and asked him about it and he was very rude and had a bad attitude and me asking him. He told me no I don't know if it's ready yet. I asked him to go check and he came back and said someone is bringing it out. I said well is there a way I can get my food remade since I've been sitting her for over 20 minutes and it's gotten cold. He told me they are too busy and it wouldn't be able to be remade. This is not the first problem I've had at this location in the past month. I've never had bad service here until just recently. My family and I really enjoy Steak ‘n Shake and this is the closet one to us. But unfortunately after this incident I don't think we will be returning for a very long time.

Every time I've had steak and shake and the experience was enjoyable just recently I ate inside for the first time and the food was still just as good! Just a small complaint of I think the milkshake was melty because the cup was fresh out of the dishwasher and was hot so the ice cream melted and it wasn't as good compared to when I got them in a styrofoam cup for on-the-go.

Well I walked into the Steak ‘n Shake to order myself a shake. So I walked up to the cash register and order my shake and then I sat down at the bar seating waiting very patiently on my shake. And then 15 minutes goes by and I'm still waiting on a shake for a to go order. Then 30 minutes rolls by and I still don't have my shake. Although one of the waiters did tell me my shake would be coming soon. Finally 45 fricking minutes later I finally get my shake that I have been waiting on. Like seriously 45 minutes to make a shake that is absolutely pathetic. A shake should only take 5 minutes at most to make. My first experience here was not a good one and I plan to never go back. Thanks for wasting 45 minutes of my life waiting on 1 shake

On June 30 2019. I ordered 2 shakes from you guys through door dash. When the shakes arrived they smelled like marijuana. I'm in the military this is so unacceptable. I'm so done with steak and shack. I think employees in Jacksonville FL at the regency location should get urine test and managers be held accountable for this. My wife is pregnant and we are a drug free family. I will take this to the top until justice is taken

I went to Steak n' Shake on North Prospect in Champaign, Ok to get my dinner be at a little after 5pm. I placed my order at the drive thru and proceeded to the window to pay for and collect my food. Once at the window the lady couldn't get the coupon to go thru, so she called the manager and he said that the coupon was expired.. I politely told that was not true, that the expiration on the coupon is 6/30/2019.. He still refused to take the coupon, and I left without dinner. Attached is the coupon that I presented..
Ruthie AW Harper
1102 N Hickory St
Champaign, IL 61820
[protected]@yahoo.com