Steak 'n Shake
Reviews and Complaints

We visited the Steak n Shake yesterday on Bechtle in Springfield, Ohio at 1:30 p.m. We were in a hurry but the parking lot was pretty empty so we figured we were pretty safe. We both looked at the time when we walked in and when we parked it was 1:30. It took a little while to be seated. There were a lot of dirty tables so I assumed they had just got over a busy lunch. The restaurant had less than a third of the tables with patrons though. After we were sat, we waited for a long time and finally a waitress (whom I believe must have also been an assistant manager or team leader or something, because of the way she was dressed) came by and said she would be with us "in a bit". The restaurant was a mess, presumably from a busy lunch but they were not busy from customers then. I witnessed a lot of other people cleaning tables and other things. We were never even offered water or brought drinks. At one time, the waitress brought drinks to our table, but they were someone else's. We finally left a the restaurant at 2:15! We never even got a drink order after 45 minutes! The waitress acted like she could barely talk. I believe she was sick or high. She should have been sent home at any point. I spoke to the male manager on duty and he apologized profusely, but never said, here let me throw a few hamburgers on the grill for you to go, or here is a gift card for your trouble. He just agreed that it was entirely unacceptable. At first I had told him we had sat there for about 20 or 30 minutes without service, but when I got back in the car and realized how long it really was I called him back and asked to talk to a manager. Someone named Laura who could hardly get her words out got on the phone. I think she was the one who waited on us. I asked to speak to the male manager. I told him it had actually been about 45 minutes. He again apologized and said he agreed it was unacceptable but the waitress was obviously still on duty. My name is Jill Gunsaulies. My address is 745 Pindar Street Urbana, Ohio. 43078. [protected]. Thank you

We just went to the steak and shake drive-thru and had the worst service had to go back through the line twice... We order a 6 pc chicken tender and fries meal, a Frisco melt meal and the double cheeseburger meal. The first time they didn't give us the sides or the cookie with the four for four meal or the Frisco sandwich...then we pulled away again and opened the double cheeseburger and it had no cheese on it at all, the chili had no cheese or onions, and we were missing a fry side...just absurd.

We are visiting from Wisconsin for the first time. The location in Louisville next to Home Run Burgers and Fries. The black girl manning the grill was talking on her cell phone the whole time we were in line, for about 10 minutes. Sure she had gloves on, but she was touching her phone with the same hand she was putting cheese and buns on the burgers. We were so repulsed, we left and went to Home Run Burgers next door. It must be acceptable policy since all the other employees were walking around like nothing was out of the ordinary. It is well known that using your phone while preparing food for the public is highly unsanitary. She was still on her phone when we left. Never in our lives have we been to a restaurant and seen this and we have been all over the U.S.

I ordered two garlic steakburger meals to go, both with pickles. Both burgers did not have pickles, the buns barely had any garlic flavoring on the top buns, and one of the meals fries were soggy, stale and had a horrible oil taste to them while the second meals fries were hotter but a darker color than the other fries and tasted refried and absolutely too oily. There was no flavor to the fries BUT old oil and soggy stale fries. I was very upset to find both meals without the pickles i asked for.

I was eating my burger before I realized there was romaine lettuce on my girlfriends burger, the person that was taking my order sounded annoyed, it has been two days since we've all been notified about the illness people are having eating the lettuce. We also have been notified about not selling it... If we end up getting sick, I will sue. The people working there dont seem to take their job serious and they should be more aware of what they are serving their customers.

I am one to give the benefit of the doubt but this has been ridiculous! When our food finally came out the fries weren't even done. My Frisco was burnt as well. We also did not get any silverware or napkins. We are still sitting at our table waiting for the check.weve been here for an hr. No one has stopped to see if we need anything else. The servers keep running around saying "if they walk out, they walk out...whatever" they're cussing, arguing, being absolutely unprofessional and rude.
This is the absolute worst service I have ever had! It's not even that busy.

Hi, I just got my food from the Dayton, Ohio location and I am very let down by the quality of the burger and the time it took for me to get it. It took me 20 minutes to get 2 burgers& 2 fries which is completely unacceptable. The burger was so burnt it is not edible. I drove to 4 different drive thru's to get a quick bite to eat, and the one that I find was not even worth the drive. I am very let down, and I am hoping you all can fix this problem.

Thank you, alyssa

My family and I went to Steak n Shake for my husband's mothers birthday. We put in our order and I asked for my patty to come on the side, a birthday shake and a soup with my meal. The soup never came and the birthday shake never came. My patty was also not put on the side like I asked. Our waitress seemed distracted, as if she were having a bad day. We had to get up and 'hunt down' our waitress whenever we needed something (a refill, to ask for the birthday shake we ordered, and for my soup. I received my soup after I had finished my meal and we had to hunt her down to give us our shake we ordered, we were ready to go (I asked for the shake to come out with the food and it never did). I was in a good mood all day until this experience. I'd like a member of corporate to contact me, please. This isn't the first time I've had a bad experience here: there was a time so bad that I just walked out because we were sitting for 30 minutes waiting to even be greeted.
[protected]@hotmail.com

I am once again complaining about the service at your Fox Valley Mall location.
I pulled to the drive thru last night and sat there for 5 minutes and no one came to the speaker even when I was saying hello are you there?
I drove to the window and blew the horn when a girl came to the window to notify me that they are not doing drive thru tonight because it was just her and another girl in the entire store.
My wife went inside to get her food while I drove to pick up my son from work and she finally got her food about 25 minutes later.
This store is notoriously slow but this is uncalled for.
I think management needs to be replaced or the store needs to be closed, I have literally waited 30 minutes for food before and yes I know it's made fresh but they didn't have to slaughter the cow to make a burger. Please get the store some help and real workers.

We visited steak & shake tonight to get dinner. The drive thru was busy, but moving. We were maybe 7 or 8 cars back when we arrived. It's a new restaurant, so that wasn't too surprising. We placed our order, and moved up. Then the car in front of us got to the window and that was it. No movement for 25 minutes. Seriously. 25 minutes. In the drive thru. We finally gave up because there was nothing happening. When we pulled away, I was shocked to see that several employees were just standing in the drive thru window looking out the window at the line of cars backed up.

My wife and I took our granddaughters to Steak N Shake #412 in Cape Coral, Fl today at 3:30pm. The food and shakes were excellent. The mens restroom was absolutely disgusting. It had obviously been neglected for some time. The smell of urine was overpowering. The urinal was splattered with drops of urine as was the sticky floor. A filthy toilet bowl was not flushed and overloaded with feces. There were no paper towels in the dispenser near the sinks and the garbage can was overflowed onto the floor. The entire floor was filthy. This did not just happen, this was long term neglect. We had not been in this same restaurant in over a year because of this same situation. I made a complaint at that time, but obviously nothing was corrected. Your customers deserve better than this. Tomorrow I will call Cape Coral's Health Dept. to make this same complaint.

Come in at 215 waited to be seated. Only one person in the table areas working. Their was another lady that sit and stood around. No manager present. Spills on the floor not cleaned up. Waited 15 minutes before every being waited on.
When ordering food, the sandwich did not say that mustard came on it. When sandwich arrived it had mustard on it. Waitress never came by until we asked for more drinks. Fries was cold and only received a very small amount. Ordered milkshakes for here and came in small to go cups.
Still didn't have drinks. With food.

We went to Steak ‘n Shake in Apopka, Fl tonight. We got there about 10:45 and didn't leave until about midnight. Service was god awful slow and our server was preoccupied with some other guy who works there instead of tending to her table. We waited over 15 minutes for a milkshake just for her to come back and say sorry the shake girl left. Absolutely unacceptable service. Then when we went to leave, she told the cook to move because she didn't want there to be a bigger problem. We frequent Steak ‘n Shake about once a week. We tip very very well. This was the first time I have ever tipped less then $3 on any amount. Terrible service = terrible experience = terrible tip. We only went to this location because the location next to my house on hiawassee and w colonial was closed for some reason. No sign on the door or anything. Locked up with all the lights on but no one inside. This was a terrible experience. It will be a while before we go back to Steak ‘n Shake

The Steak N Shake on CR 580 in Dunedin, FL has the absolute worst wait times. No matter what day it is, the minimum amount of time you will sit in the drive thru is 15 minutes. I have lived in many areas of Pinellas and Hillsborough county and been to a lot of Steak n Shakes & I have never experienced the type of wait that I experience at this establishment. I don't understand how a restaurant can work like this honestly. I continously watch people get out of the drive thru line and leave because the wait times are ridiculous. You're losing a lot of business. I've tried to give them numerous chances and every time it's always the same. They need to get it together.