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1.1 11 Reviews 2472 Complaints
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Taco Bell Complaints 2472

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G
8:28 pm EDT

Taco Bell Make order on kiosk.

We all ready bus the tables, now we have to order on a kiosk...soon customers will cooking their own food!

I will never buy taco bell again!

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C
5:46 pm EDT

Taco Bell Lobby never open!!!

I live in central VA. The lobbies of most of your restaurants are rarely open. In fact I never know when they will be open. One day it may be open and another its closed. Mostly however they are closed even though your restaurants have kiosks where people can order on their own. It is a huge inconvenience to drive to a restaurant just to find out the lobby is closed. When I call ahead of time to see if the restaurant is open rarley does anyone even bother to answer the phone.

I see a lobby closed with a crew inside and very few cars in the drive-thru. Perhaps you are short of employees but isn't that what the kiosks are for? The truth is that I think that employees close the lobby much of the time just because they can.

This is what happens when a huge part of the populace buys into a "pandemic" with a 99% plus survival rate. We've destroyed our country and our economy and now everyone is hooked on government money----money this country doesn't even have!

Sadly many woke idiotic companies bought into the lie and clown world is the result. America has become a third world nation and it is appalling that restaurants across the board just open and close as pretty as they please with no regard to the customers that take the time to drive only to find the doors locked! Pathetic.

Desired outcome: Open your lobbies and keep them open!!

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I
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell Inability to be able to sign in for online orders suddenly...

I have been attempting to sign into my Taco Bell account, which I have had no problem in doing until today. I am using the correct information including my password. I even changed the password to the same one which it allowed & tried to sign in.

The result:

Login failed. Please try again.

When attempting to create a new account due to this, I get this response:

Access Denied

You don't have permission to access "http://www.tacobell.com/register/newcustomer" on this server.

Reference #18.861c2117.[protected].2ea73580

Please advise.

Debbie Rudi

Desired outcome: The ability to sign in.

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C
6:01 pm EDT
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Taco Bell We ordered 5 tacos 2 burritos non Of them were eatable

03/19/22 poteau Oklahoma location 2am .. at first the young man said we would have to wait 5 minutes for the meat to cook then he was no we got it .. all 5 tacos had maybe a table spoon of meat and topping verily filled a 1/3 rd of the taco .. 4 of the tacos had broken shells …. The two burritos had no meat at all ant the rice an egg cheese was cold ..just awful we had to throw it away and this is the 2nd time this has happened we were there at 2am on the 03/17/22 and it was just as bad..

Desired outcome: I would like descent food or my money back

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G
2:44 pm EDT

Taco Bell Taco bell wait time

I had put my order in on 3/19 and had waited over 40 minutes. There was one behind me in the restaurant that received her food first, which was fine. But they were finishing all the drive thru cars and there was time enough to work on the peoples inside. The drive through cars all were waited on before any of the inside got their food. After they emptied out, there was a car here and there that came through and the drive through was emptied out twice, so I didn’t even get my food cause I had to leave because of my kids and groceries in the store.

Desired outcome: Better training

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R
10:00 am EDT

Taco Bell New product

Hello Taco Bell please read this through please my name is Richard Coker not that it matters please just hear me out I do know this site is for complaining I not here for that just read on please I love my Taco Bell but about 2 months ago I started making soft tacos at home with only your brand name stuff then oneday on the grill I said I’m going to try it I made the best tasting taco Buger you ever put in you mouth this is the next best at Taco Bell I had friends come over and try the it was the best ever please think about put that on your menu you want be sorry good luck I’ll be waiting for it I love them RDC

Desired outcome: Open

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D
4:21 pm EDT

Taco Bell I just broke tooth biting into a cheesy been and rice burrito

In Tullahoma TN at approximately 250 pm today while eating cheesy been and rice burrito I cracked my back molar on the right side. There were three black rock like objects I had spit out that were in the burrito. My order was 3 cheesy rice burrito nothing else today's date is Friday March 18 2012

Desired outcome: Fix the tooth that eating a burrito broke

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Update by Derrick Young
Mar 18, 2022 4:23 pm EDT

2022 not 2012

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J
1:41 pm EST

Taco Bell Rude employees

I asked for a couple cups of water at the window and was told I’m not allowed to ask for that at the window (after I paid for my order already), and I was told I needed to drive around to the back of the line to resubmit an order for water. I told the first two girls no ma’am, I won’t go to the back of the line to wait again, and waited. The third person came out and her name was Lisa, I asked for the store managers number/name. Was given the name of the person who came to the window, not sure if that’s a coincidence or not, but I left with a phone number and a name, Lisa. The two girls who told me I needed to go to the back of the line were Aria and Ollie. Not sure I even believe Lisa, the one who told me their names. I have a video, but it’s too long to send. I’m happy to provide it as proof, although the first girl is not in the video, only the second and Lisa.

Desired outcome: I’d like to know if the names/number is correct or if they were lying about that, then I’d like them to have a formal complaint filed against those girls. And if it’s a rule to deny paying customers water at the window.

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D
12:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell RGM Amanda Neighbors

This RGM should be fired from her position! She It’s abusive to the employees using threatening tactics. She also physically strikes them and uses derogatory words towards them. Also in gauges and illegal drug activity while working. As a parent of a employee and hearing my child say how she behaves. I strongly believe she doesn’t deserve a position she obviously don’t have the tact to possess. If the Physical harassment and verbal harassment does not stop a lawyer will be contacted. No child should have to go to work and be scared of a person in a Manager position or anyone for that matter!

Desired outcome: Fired!

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D
3:15 pm EST

Taco Bell Incorrect order

Today 3/8/2022

I went into your establishment on my lunch hour and ordered a $5 Chalupa box, minus the lettuce and tomatoes but please leave the sour cream. I give the lady behind the counter my name and paid. Went to my seat and heard my name called, when I look up as I am going up to retrieve my food, I see the lady that took my order give it to another customer. So I stand for a few more moments thinking maybe I was wrong in hearing my name. The lady asks if she can help me and I said yes, I am waiting on my order. The ones in the kitchen were clueless. So they make my order again and the lady behind the counter tells them what I want cut off of it. I get my order, go to the table and low and behold, it has lettuce on it. I take it back up there and I tell them the problem, I am supposing it was a manager, she is the next one that comes up and asks what the problem is. I tell her. She was RUDE! It does not take much to read off of a screen to get someone's order right. Please teach your employees to read the screen and take their time. Teach your managers to not be rude. I will not be back to this establishment and I will for sure let everyone I know about the horrible experience I had. Customer Service is low at this store.

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N
1:27 pm EST

Taco Bell Customer service.

Taco bell on Main St. In Madison, Mississippi is not capable of getting an order right. Every single time i go there, they mess up items by leaving sauce off, they leave items off my order, and sometimes like today, they give me a completely different item instead. Now, they are even asking customers if they want to round up the change, and are unclear what they are asking that for. I had to ask, and they specified its for scholarships for their employees. You'd think if they want extra money for their employees, they'd at least get the order right, in less than THIRTY MINUTES, and not have a bad attitude. Suck it, taco bell, yall have the worst service ever.

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N
3:12 pm EST
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Taco Bell Wrong Food

I ordered the "chicken box" and got two beef tacos, and the burrito had beef in it. I haven't eaten beef or pork in over 30 years, that is why I order "chicken".

I had to work, so couldn't go back and return the products. I feel that I should be reimbursed for the order, since I wasn't able to eat it. (my dogs thank you)

TACO Bell location on Stearns, in Simi Valley, CA. 93063

thank you.

Desired outcome: My address for any refunds: Nancy Knoll 4735 Adam Road, Simi Valley, CA 93063

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H
10:21 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

2719 Watson Blvd, Warner Robins, GA 31093 Seems to always have issues. Tonight at 9:30 the excuse was system down due to power outage. There were zero storms in the area and no other stores in area had any issues. This store has turned me away so many times at this point I will not be visiting it anymore. An occasional problem is one thing however if I had...

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R
12:37 pm EST
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Taco Bell 30 days free taco for only $10.

I order from my phone through the app. I've purchased The special in 2/13/22.

Only once did I get the special, my 1st order. No info on how to use the promo to get the $10 value from the special.

I ordered from my phone again, yes the same phone I bought the deal and from the same app.

There was NO info about how to include free taco with my order. So I go and pick-up food and no free taco. Asked at window if this included the promo fre taco...NO.

I can't understand how a corporation as large as Taco Bell could have such an

unusable promo.

Thank you

Roger staum

109 Sand Fiddler Ct

Daytona Beach, Fl.

Ordered between 11:30 am and 12 noon pickup.

Store 1400 block Beville Rd

Daytona Beach, Fl.

Ordered from phone [protected] same phone and number from above.

Desired outcome: Just satisfaction of my purchase of the 'free taco for 30 days'.

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C
10:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Staff is rude and unprofessional, left door unlocked and wide open and screamed “get the [censored] out” at me for walking in. This is highly confrontational and harassment. I did nothing to deserve to be cussed at and they should be the ones getting cussed out by you for leaving the building unsecured. The children that work here are rude and angry At the world.

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V
5:43 pm EST

Taco Bell Nacho bell grande

I ordered the nacho bell grande from my local taco bell on 2.26.22 at around 3:50pm. It all smelled normal then when I got home to eat I opened the container and the smell was horrible. I thought maybe it was just the container so I put every on my own plate. Then I took a bite and it tasted revolting it tasted like plastic and cleaning chemicals. I immediately threw up.

Desired outcome: I just want a refund bc I literally took 1 bite and threw up.

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H
12:59 pm EST

Taco Bell Something was in my good

Good afternoon,

I went today and got a 3 taco meal and there was stem of some sort in my taco.

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Y
7:11 pm EST

Taco Bell Quality of food and service

I went through the drive thru on 2/16/22 and ordered a $5 cravings box. I asked for no lettuce or tomatoes on any of the items because Taco Bell probably has the worst vegetables in the fast food game. Well, I guess you’ve got some comedians working there, because each item had at least one shred of lettuce or tomato on the item, as if some had just been pulled off the rack and been sloppily pulled apart. On top of that the food was just sad, gross, and cold. The chalupa also had decent amounts of lettuce and tomato despite my wishes. Disappointing, Taco Bell used to be a pretty decent place for cheap fast food that wasn’t burgers and fries.

Desired outcome: I wish that Taco Bell would better train their employees on how to cook the food and prepare orders for a customer. As well as making sure they are getting the correct items as ordered.

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R
4:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell Unauthorized debit card charges

I got the taco pass.It was something like $10.83 after tax.When I tried to get my daily free taco,I was charged over $3.When I checked my account, I had $28 missing.The manager said he would comp the taco.

Also,I tried to use a reward for a taco yesterday.It wouldn't let me.It was supposed to expire today but it's gone.I hate Taco Bell.

Desired outcome: I want $17 back and my reward back for a free taco.

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H
12:30 am EST

Taco Bell Drive Thru

With over 25 cars in line the Taco Bell on Wadell Road in surprise Arizona still not providing staff to support the customers in line. Multiple staff members on site but they are sweeping floors and cleaning bathrooms instead of simply carrying the orders to the customers who are waiting in line any other customers in line include delivery drivers who have been waiting for over half an hour for their orders which are clearly sitting ready to be delivered in the restaurant has to say unless the staff itself is also sleeping on the job inside. The situation is beyond unreasonable. It is quite frankly a slap in the face to all Taco Bell customers and his unacceptable and the corporate standpoint I would hope that once you are notified about the situation you do something to rectify it.

Desired outcome: Simply encourage stef to do their jobs and to help customers waiting in and now 30 car long line with their orders it’s not a lot to

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About Taco Bell

Screenshot Taco Bell
Taco Bell is a fast-food chain that specializes in Mexican-inspired cuisine. Founded in 1962 by Glen Bell, the restaurant has grown to become one of the largest fast-food chains in the world. With over 7,000 locations in more than 30 countries, Taco Bell is known for its affordable and tasty menu items that cater to a wide range of tastes and preferences.

The menu at Taco Bell features a variety of items, including tacos, burritos, quesadillas, nachos, and more. Customers can choose from a range of fillings, such as seasoned beef, chicken, steak, and vegetarian options like black beans and potatoes. The restaurant also offers a variety of sauces and toppings, allowing customers to customize their meals to their liking.

In addition to its traditional menu items, Taco Bell is also known for its innovative and creative limited-time offerings. These items often feature unique flavor combinations and are designed to appeal to a younger, more adventurous demographic. Some recent examples include the Nacho Fries, the Naked Chicken Chalupa, and the Doritos Locos Tacos.

Taco Bell has also made a name for itself in the fast-food industry by embracing technology and social media. The restaurant has a strong presence on platforms like Twitter, Instagram, and Snapchat, and has even launched its own mobile app. This app allows customers to order and pay for their meals ahead of time, skip the line, and earn rewards for their purchases.

Overall, Taco Bell is a beloved fast-food chain that has built a loyal following over the years. With its affordable prices, tasty menu items, and innovative marketing strategies, it's no wonder that Taco Bell continues to be a popular choice for fast-food lovers around the world.
How to file a complaint about Taco Bell?

**Guide on How to File a Complaint with Taco Bell on ComplaintsBoard.com**

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Taco Bell in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Taco Bell.
- Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint about Taco Bell on ComplaintsBoard.com. Remember to focus on guiding users through the process without adding a conclusion at the end.

Overview of Taco Bell complaint handling

Taco Bell reviews first appeared on Complaints Board on Sep 22, 2006. The latest review The driveway that has large numerous pot holes. was posted on Aug 2, 2024. The latest complaint sarcastic service was resolved on Sep 22, 2019. Taco Bell has an average consumer rating of 1 stars from 2483 reviews. Taco Bell has resolved 83 complaints.
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  1. Taco Bell Contacts

  2. Taco Bell phone numbers
    +1 (949) 863-4000
    +1 (949) 863-4000
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    +1 (949) 863-4500
    +1 (949) 863-4500
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    +1 (651) 457-1855
    +1 (651) 457-1855
    Click up if you have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number
    Manager
    +1 (949) 863-3915
    +1 (949) 863-3915
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number
    Licensing Agent
    More phone numbers
  3. Taco Bell emails
  4. Taco Bell address
    1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
  5. Taco Bell social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 02, 2024
  7. View all Taco Bell contacts
Taco Bell Category
Taco Bell is ranked 3 among 60 companies in the Fast Food Chains category

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