Taco Bell
Reviews and Complaints

Purchased crunch taco - 1.39 & unsweet tea - large for.39? cents; plus tax; on 5-6th at 12:30-1:00. The food was well prepared but I needed a receipt. I am a senior adult and track my card purchases carefully. The window associate was distracted & I left. Please encourage your associates to finish with one customer before focusing on another. Thank you

This is a great marketing scheme Taco Bell is running. The app customization features is updated periodically. They have an a la cart options where you can "Add" things. But when you substitute, it does NOT subtract anything off. My kids are always customizing their food as well as I because we're vegetarian and vegan. When my son takes a Taco and substitutes with things he likes it's a $3 Taco from a $1.39. Please update this feature, because you are ripping off your customers.

The latest update is flawed as well. There is an option to keep your favorite customized items. Lately, when you add to cart it defaults to its original meal, which is causing a major issue, because last time I placed an order I had to throw away 4 items. It's a shame and disgrace to waste food.

I got only 3 plastic sport fulls of food at the Jefferson City, TN store. If this is the status quoe then I will never be back.

I went to the Taco Bell in Naperville at 75th & Rickert in Naperville, IL, on 4/24/21. I went to the drive thru & ordered a quesorito. I was told, that I CANNOT get that by COMING TO THE STORE ITSELF, that I could only get that thru the mobile app?!?! Are you kidding me? I was right there, but could not order what I wanted! Between that, so many favorite items taken off the menu, food quality going downhill, & paying extra for a customized order, & never getting it, I'm pretty much done! Seems like corporate took a good model, & found a much cheaper way to go. With all these negative reviews, they're going to pay the price for that decision!

I visited the Pendleton Indiana Taco Bell just a short while ago... I ordered 2 bean burritos and paid for extra red sauce... Got none. Also in the past there were onions on it today just dry old beans. Also in order was a beef burrito and there were maybe 2 tablespoons in it. So skinny it almost made me laugh. Also in order was fiesta potatoes... They were delicious but only 7 pieces of potato. Tried calling & as always they do not answer phone. If u were to go on Facebook and look under Pendleton chatter you would find so many complaints. When I am in neighboring city of Anderson I am always pleased with service and food. Management needs to be retrained. Please deal with this matter

I contacted you about the Taco Bell in Crossett AR several weeks ago and never heard back from you. The food is awful, it's cold and only half made. The Servers don't care either just as long as they get paid.

I really did not expect much from you either since you did not respond to first complaint

I have eaten this item atleast once a week since i was 13. I am now 35 and going to taco bell to get a mexican pizza on Taco bell Tuesdays was my 5 year old daughters highlight. No items have replaced it and now she cries when I mention taco bell. I'm emailing on her behalf. we can't find anything remotely close and are contemplating boycotting or learning to make the pizza at home and not eating at Taco Bell anymore

Tacos are a joke and they need to be sued for false advertisement. Tacos have nothing inside the shell but a smear of meat, little lettuce and and a few grains of cheese. I'm thinking about posting a picture on Facebook to show the kind of service we get here in Junction City, KS. I have kept a taco or two and will send pictures upon your request.

Having just purchased 2-Salad Bowls (actual shell use to be the bowl) from Taco Bell today 03/31/2021 and it is truly unreasonable and unethical to have changed the way the Taco Salad Bowls are now made and still being charged the regular price without their actually not having a "Shell" in which to put the salad. Previously they used an actual Taco Bowl Shell and the salad being placed within. Really looks "funky", "Nasty". Looks as if a toddler made this salad . No more will I be going to purchase anything else from your establishment here in the 6420 Coventry Way, Clinton, Maryland Store or any other location . Why would any location be allowed to place a salad onto wax paper then putting it into a card board serving box and call it "TACO SALAD BOWL" without the bowl. The store manager can't even explain "Why" the change away from using taco shell.

I visited the Taco Bell at 1241 Standiford Ave, in Modesto CA on 3-17-21 at 5:58 am. I ordered breakfast and the attendant said that they weren't serving breakfast until 6:00 am. I responded and said that you know by the time I get up to the window it will be paste 6:00 am. Then they said that they were not serving eggs because they weren't ready. How says they serve breakfast at 6:00 am and not have it pre-paired at the time they say. Don't advertise breakfast if you can't do it. I will not go to this Taco Bell anymore for the way the attendant acted. They could of said that we will whip you some up or something. What happened to customer service? Customer used to be always right. Fast food in general is loosing it's flair.