Taco Cabana’s earns a 1.3-star rating from 208 reviews, showing that the majority of diners are dissatisfied with their meals.
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stressful working environment
I have been working here for 3 years off and on and have never been so stressed out before like i am now. its hard to give customers what they want when our GM never orders anything that we need. we have to try and make things work for the customers most of the time they get mad and drive off. when i tried to tell our GM what we were running out of and will he be able to go to another store to get some he said thank you and you are my star employee. the next day as i walk in to work the assistant manager said freddie wants to talk to you because of how rude you were over text with him and victor. i was unaware of the issue. he sits me down and the first thing he says is "do we have a problem stephanie? i said excuse me. his whole approach came off aggressive. then tells me "why do i have you here still."- im sorry but i dont bully easily - then tells me its nun of my buisness what he orders in the truck order that they are still transitioning to the new company thats why he cant order some of the container or bags or the right cleaning supplies because they dont have nothing instock. Im tired of dealing with this manager who is never here and gets on us about sales when a lot of the times we lose sales cuz we dont have what they want cuz freddie doesnt order it and then turns and says we dont help him yet when i do he says he doesnt want to hear from me what we need anyone else but not me. hes a manager and needs to act like one.
Bad service this morning .order #297940
I ordered 1 taco this morning and I was forced to wait for a bunch of tacos for customers behind me to be made. I was so excited when I finally got up to the window, after sitting there for 10 minutes, then I was made to wait another 5 minutes because no one would come to the window and they were making orders for people behind me.
I go to Taco Cabana quite often because I love the food and it is very disappointing to me that I have to choose to find somewhere else to go, because the way your employee spoke to me is completely unreasonable and I will never go there again.
Desired outcome: Retrain your employee
Bad Food
I go through the drive thru on my way to work and i always get the same thing. 2 bacon and egg tacos and a large caso and chips. Always good. This morning different story! First it was a different crew working than usual.
i got to work and my tacos were cold and the tortillas looked old and they were cold. And the chips that i got with my caso, were very stale! I mean bad! Like they had been left out all night! I had to throw them away! I won't be going back!
Desired outcome: Talk to workers about being lazy!!
The woman who took our order
We walked in and it was snowing so I'm sure the employees are already upset but the woman at the counter was so rude. She was very short and when we ordered coffee she just said it's not ready yet. Nothing else. And we said we would wait. She made a face. And was overall short and rude. If they are short stuffed I understand her frustration but it is not...
Read full review of Taco CabanaService
Order#170282 @1:54 pm 12/21/2020. A cook at the grill was scraping the grill with a long tool that looks like a broom. The grill next to it had my qsa cooking she touch my food with her hand patted it and put more tortillas on the grill with the same gloves that she was cleaning the grill with and touching everything in there. Eew and touch my food. The...
Read full review of Taco CabanaBad service - every time - cleanliness of store
Many issues - here are 3- 1. I work for favor - the app shows that if we ask for can coke we're supposed to get one for our customers. This location - stated they couldn't do it because there were no key on the register for it showing a can coke. I explained to to them I was with favor and they were so rude... I asked for a manager and they said none wa...
Read full review of Taco Cabana and 1 commentNo one at that location had on a mask or gloves
I visited the Taco Cabana store in Dallas Texas at 15239 Montfort drive on Saturday April 25 around 7:30pm. I ordered through the drive thru. No one at that location had on a mask or gloves. I called when I left to talk to the manager and he continued to argue with me that I must Have dialed the wrong store. I know I had the right store and he gave me the...
Read full review of Taco Cabanafood, and lights
Hello, My name is Nita Robinson. My grandson and I went to eat last night and I thought y'all were closed because no outside lights were on, so we drove oon past it but saw people inside so we turned around and went in to eat . We ordered 04 bean and cheese tacos and a bowl of chili. Well we got our food and the Chile was barely like warm.i went up front...
Read full review of Taco CabanaThis location night shift constantly get my orders wrong.
I stopped going for two years and decided to try them again tonight 12/08/2019. Once again order was wrong. I called and asked for the manager to tell them that my order was wrong, he asked me what was he suppose to do? Yeah I won't be going back to this location ever! Check the online reviews for this location. There is definitely a problem with management.
Read full review of Taco Cabanapoor customer service/unprofessional
11-21-2019 @ 632am . I went to Store #20259 yesterday around the same time and ordered 3 breakfast tacos. the person that took my order gave me a senior discount, without having to ask for it.. (I'm 73 years old). Today I went to the same store and ordered the same thing. After my order was placed, I looked at my receipt and noticed that I didn't receive my...
Read full review of Taco Cabanaservice
I placed an order for a work event for two dozen breakfast tacos for pickup at 0730 on 10-30-2019. 1. I arrived at 0720 to pick up the order (a little early). I saw my order sitting on the counter already completed. The door stated that they opened at 0630 hrs. Why was the door still locked at 0720? They saw me and wouldn't open. 2. The motioned me to go...
Read full review of Taco Cabanafood and service
10/26/19 @3:08pm Order #381290 Employee 113590 Mary. Although the person that took my order was not a girl named Mary it was a young man. He was obviously untrained, but that's okay oh, he was in training, I guess. I don't know how you stay in business. It took 17 minutes to get me hey Cabana sampler and there were only two people in the entire restaurant...
Read full review of Taco Cabanaservice
You all have to fire everyone here and just get a new system and new employees. I've been sitting at this window for 16 minutes waiting for a cheese quesadilla. I don't understand how it takes his long to make food every time I come. People are walking around in there at a snails pace. Is there a manager? If so, how are they allowing a business to run this way. Also, I just want to leave once with the correct order.
service and quality of food at both locations
College Station Location: This morning I went to the drive through and was met with a obviously frustrated and short fused worker. I porceded to place my order when she interupted and said "why dont you just come inside". I asked if something was broken. I could hear the mic clicking on and off but nothing was said. She ignored me... after waiting a few...
Read full review of Taco Cabanabj
I am a employee at taco cabana I rarely ever call I I do the drive thru, front counter and line all at once, and any time I am sick or have a appointment I have to go do my bosses never care if I'm sick and throwing up to diarrhea and shouldn't be around customers and the managers never think about the employees well being or the customers well being the general manager we have her name is beretta Jones and if she had her way she would have people that are throwing up with a flu working because she doesn't want work., she wants to talk about getting drunk and her "bar life" completely inappropriate conversations for work., I have been throwing up have had other symptoms as well like diarrhea headaches and weak body (etc.) Well my general manager bretty Jones told me yesterday to take some imodium and get to work that she didnt care if I was sick or not., there has to be someone who cares about there job at taco cabanna to where they care about there employees because bretta jones does not care about the restaurant, her customers or her employees and as a fellow employee that is truly a hard worker I would like to ask if the main bosses to do something about this
service complaint and product complaint store 20259
I placed an order in the Drive thru line for 1 pound of Chicken Fajitas and a small Chicken cassafilla. The Caass. was ok the Chicken Fajitas was not. I got more peppers and onions and than Chicken. In fact I thinks the order was less than 3/4 of a pound. There weren't any plastics ware and more inportant, there weren't any sour cream, lettuces or quamole...
Read full review of Taco Cabanaonline order and timely service
I have used the online order service on numerous occasions at this location, and it never fails. I wait forever to get my order, no matter how big or small my order may be. Today just topped the cake for me. I waited nineteen minutes to get my food. I placed order [protected] at 12:47 pm & did not get my food until 1:06 pm. This is ridiculous. The manager...
Read full review of Taco Cabanabad service & trash salad bar
We have come here Taco Caba 5242 N. Lamar, Austin, TX many times. Every time we experience extremely long line. The wait can be 20' before we could place an order. Worser than the long line, we always experience a TRASHY SALAD BAR. Many containers in the salad bar are empty. The rest is yucky. TOTALLY DISAPPOINED This time, we decided to take some picture...
horrible customer service
I stopped by this morning 10/10/2019 to get two boxes of breakfast tacos for my office. I asked for the way Taco Cabana makes them. Nothing extra. I was told I could no longer order at the drive through. I needed to go inside. There were several issues: 1. Staff sloppy and cold . Absolutely no recognition of common courtesy. 2. 25 minute wait for order...
Read full review of Taco Cabanawrong food given to go
After asking the cashier TWICE how many pounds of meat was in the medium dinner and her reply both times was 12. You get 12 tortillas in a medium, 16 oz rice and 16 oz beans - 6 with the small, I knew it was pointless to continue trying to understand. I ordered a medium steak fajita dinner to go. After unpacking the meal, I was given a combination steak...
Read full review of Taco CabanaTaco Cabana Reviews 0
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Overview of Taco Cabana complaint handling
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Taco Cabana Contacts
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Taco Cabana emailscustomerservice@tacocabana.com100%Confidence score: 100%Supportcustomercontact@tacocabana.com100%Confidence score: 100%
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Taco Cabana address13455 E Freeway Service Rd, Houston, Texas, 77015, United States
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Taco Cabana social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 31, 2024
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