Taco Cabana
Reviews and Complaints

Waited 20 minutes with no line. Sat at both the ordering menu & window for 8-10 minutes each before anyone greeted me. Cashier/manager was rude too when I finally tried to order. I had to request my correct order 3 times! The first time I asked for the side of refried beans and beans & cheese taco I ordered. She gave me charro beans. Then I asked again for my correct order. She only gave me refried beans. Finally after a 3rd request she finally gave the bean and cheese taco. This is not the first time, so I know to check my bag because it is almost always wrong. The food was terrible! The reason why I keep coming back even with the customer service being bad all of the time is because the food is usually good. The rice was hard and dried up. The refried bean and charro beans had a funky taste. The corn tortillas on my street tacos were dry and crumbling. I made a complaint and the manager said that they were short staffed. Also should I mention that I have complained in the past about the workers not using gloves when handling food, and the next time I went the windows were blacked out. This time really does it for me, and I do not plan to go back. I will warn everyone I know.

I ordered online through Taco Cabana website. It was for delivery and was the closest location to my home. Less than 3 miles. I was not feeling great but needed to eat. I ordered and paid, food was to come in an hour. Then I find out it's through Door Dash.
It took more than an hour and a call to Door Dash to find out where my order was. Food arrived in a styrofoam container, no bag and chips/tortillas were missing. I asked the driver where were my items. Said that was all. Opened the container. Food was cold and congealed. Rice and guacamole looked old. Not happy.
I could not reach customer service. They did not answer. Nor did they call me back. I have not been able to submit request for refund because that part of the website is disabled. Totally not going to go back.

I went to order a Steak Fajita meal with rice and beans for my husband and the rude blonde lady in the drive thru at 10:16pm on May 7, 2019 at Taco Cabana on Rufe Snow and Loop 820 in North Richland Hills, Texas had the nerve to tell me that they no longer carried that item on their menu. I went up to window to clarify and she was even more rude to me telling me that she had already told me twice. I told her there is nothing wrong with making sure and i drove off. My husband was not happy and called the store at approximately 10:20pm and a guy by the name of Travis did state that they did have steak fajitas and that they were not going anywhere anytime soon. This is really bad service and the fact that the blonde lady was super rude to me for loving your food breaks my heart. Please fix this I really love your food and so does my husband.

I keep asking myself WHY DO I CONTINUE TO GO THERE!?!?! Truth is the food is good. BUT the service sucks! Its ridiculous to wait 20 minutes in line for 4 potato and bacon tacos. And when you see the pictures of the tacos I ordered that would have taken 5 minutes! This happens all the time! The Taco Cabana at Hwy 290 and Tidwell in Houston, TX is the worst! The managers are of no help either!

I am complaining about the Taco Cabana in Temple Texas I believe it's the only one there on Bruce Drive first of all the person that the window was not friendly at all didn't say good morning go ahead and order when you're ready by the time I got to the window the woman at the register and another woman who was preparing the food we're both looking very disgusting they look like they just got out of bed they look like they had no energy to work they look dirty their hair was disgusting it was enough to scare the hell out of somebody I would appreciate it if you got some good workers into your restaurant establishment who are more friendlier clean and look like they're ready and willing to work my tacos were also very soggy it was so disgusting it seem like they have been sitting there for a while I would never recommend this place to anyone in Temple Texas I've been eating a lot of Taco Cabanas in the past such as is Austin Texas Round Rock San Antonio and those establishments are very well maintained and management is also known to be there in case there's a problem as well as workers look very clean friendly and ready and willing to work please take care of this before I get the word around that never to go to this establishment with people who don't not look like they want to work who look disgusting and scare the hell out of you by the way they look like they just got out of bed thank you for taking the time for listening to me

First off management has a bad communication skills, no one communicates and I also have understood that you shouldn't have favorite employees, or have girlfriends working with you, taking same days off and vacations, the cook is the gm girlfriend, but I can't bring my boyfriend to work with me ! She get benefits of not doing her complete job . And making her 40hrs and getting paid more than anyone without any previous experience. Giving employees free food & talking nasty words to employees assistant manager showing homemade porn videos to employees, like it's a work area ! Gm treats employees bad when his girlfriend and him get into heated arguement .

This is the second time that I've driven through Taco Cabana (Houston, TX) So. Wayside & Gulf Freeway and was told that that there was no food ready for my order. I admit it was early in the morning and that's why I didn't fuss but I ordered (2) crispy tacos and the first time and I was told that the ground meat was not ready and the second visit was today Apr 23, 2019 and I was told that the ground meat was ready but there was no crispy shells and the cook was not there to cook them. Before I could say okay I want to order something else she just said okay and ignored me and cut off the speaker. I knew it was the same person by her attitude and voice. I couldn't back up so I drove forward and stopped and asked her, her name and said that I wanted to place an order and you cut me off and was very rude. She goes in on me and says it wasn't me you talked to last time I'm not the only person at this window and I said I don't know what's going on and I'm sorry you're having a bad day. These employees need to know that someone will make time to say something about their behavior, I'm not that hungry to put up with that and besides I don't want anyone spitting in my food it's not worth it!

My name is kenia garcia, I went to taco cabana on april 13, 2019. I go there almost every weekend, I order the dozen breakfast taco box - tc's way. This weekend that I went my tacos were cold, tortillas were cold and they weren't fully cooked. My bean and cheese were disgusting, the beans were expired. My number is [protected], I will not be visiting that place ever again!

This location is not very clean, I am very disappointed in what your store looks like. I am so used to going into to clean Taco Cabana but this one is so dirty. I hate to say filthy but it is. The bathrooms are so dirty like if the floor hadn't been moped and the walls its better if I keep it to myself because my words are not very nice. Please clean your restaurant.

Hello my name is jalynn I currently work at tc in bryan tx but recently the manager haven't been letting me come in and when call me josie hangs the phone up and tell me she can't help me cause I asked another job location if I could be transferred since it was closer to home i'm very dedicated walk n rain sleet or snow i'm not rude but she has been extremely rude to me and idk why or what i've done if there anything yall can do to help keep my job

We visited the LONGVIEW Texas store yesterday. I ordered 6 flautist with guacamole as my two included sauces. I had to argue with the trainee and the store manager that I should not be charged. My receipt said tent table # 10 but my actual table tent was #18. After about 25 minutes, I got my 6 flautist but my husbands dinner did not come for another 20 min and only after I confronted the checkout. She asked me if he had soft or hard tacos. We were the only couple in the restaurant. A small family already had their order. There was a car waiting for food in the drive thru and finally got their food after our order. When we were leaving, we saw the drive thru customers abandoning their long wait. Used to be one of our favorites and with taco Buenos closing, you would think TC would step it up. I am not sure, your staff in the Longview TX store even knows the difference between tacos, flautist, or any of the other menu offerings. Furthermore there was salsa all over the napkin dispenser so you could not get a clean napkin. The service salsa bar was filthy-we won't be back to the Longview location. Laurie ONeal

11/03/2018 @ 9:45 am 2347 E. Southcross San Antonio
My husband and I ordered tacos and I ask for two tacos with bacons well done, I said almost burnt. We I received my tacos the bacons was half cooked, primarily raw, I took it back to the manager and she said it looked fine on the grill, I told her she must need glasses and to just give my money back. The manager was very rude before I made the remake and acted like she didn't do anything. I refuse to go to this location, that employee should not be working with food or having any type of customer contact

Every Taco Cabana I have gone ton is awesome, this one isn't, wasn't. Location is Manachaca and Slaughter Ln., Austin.
The condiments bar was dirty and low, this was at 1:30 PM, Saturday. It looked like yesterday's left overs. Needed service. That's the main complaint I have, except delivery was slow and the tortilla I was served was cold and falling apart in the middle of my fajita.

The sign on the door states that drive thru closes at 1 a.m. @ 12:27 a.m last night my husband and our 2 y.o drive thru the restaurant sat at the speaker, no answer, we drove to the window the employee cleaning the line walked by and kept walking. So we drove through drive thru again to make sure we weren't delusional. Still no answer drove back to the window the employee who was cleaning came to the window rudely and did the cut off sign with her hand at her throat. I noticed that the computer in drive thru was already logged off. We drive off i called the restaurant to get the 1800 complaint line number the employee who answered the phone tried to argue with me that they were in the cooler and their headset turned off and still would not give me the number. I told her it was fine and that i would call in the morning. Now after leaving Whataburger we passed back by on the feeder going home. An employee has taken their car and parked it catacornered in front of the drive thru entrance so that no cars could enter