TapJoy
Reviews and Complaints

I never get my rewards in a timely manner. It's ridiculous. I'm currently fighting with them over a reward and they've been ignoring me for a month now! It's absolutely ridiculous and I honestly think we should get together and sue them! I've tried to contact them personally but this is my next best bet. Garnering support to fight back against these crooks!

case number;[protected]
I have completed a Dollar shave club offer for 118k coins in avakin life, I've waited approximately 13 days, and I've sent them endless amounts of proof and evidence that I've completed their offer, they have literally stopped emailing me, and are seemingly ignoring my emails. I feels so dumb that I didn't Google tapjoy to see that they're actually scammers only two of these cases have been resolved on here, oh did I mention they resolved my case once? That means they came to a decision, and then shortly after they closed my case again? Hey..that's pretty good. I know some of you guys are lurking around on here so I'd like a solution to my problem please, that can be my Christmas present! Merry Christmas tapjoy

I already completed all the given information in my quest to have a reward in Honkai Impact 3 but sadly it's been 2 days since I did not received any single avacoins in my account, and it pisses me off because
I work hard for this but I did not receive any reward. I am so disappointed because I really really need the avacoins right now.
I've been waiting for the reward for so long Fix this!

Hello.

I regularly play "Design Home, " and often complete tap joy offers for diamonds. More often than not, I do not receive my rewards. Oddly it seems to happen a lot more when the reward amount is substantial in size, so this leads me to suspect it's deliberate. Their service seems seems like a total scam to me, considering how often I haven't received my "diamonds."
See attachments for proof of the most recent offers I completed. There have been many more, unfortunately I don't have proof of those.

I do surveysvon tapjoy it said that I had over 400 coins on my 8 ball pool. So I went logged on to 8 ball pool, and I only had 73 coins in my 8 ball pool bank. What's up yo? Why is tapjoy so far off? Now tapjoy is telling me that my complaint is not long enough!? What the heck people!? Now in order to have a legitamant complaint it's got to be long. So I see you know people who are sending out a complaint probably aren't the happiest at the given moment! You think it's going to make me happy to make this longer? I'll tell you what, this how it's gonna be! If you all over there at tapjoy can't fix this problem, then i'll have to say goodbye to 8 ball pool, delete it completely out of my phone, and send out bad reviews everywhere. That would suck! For me it would suck bad because i'd have to type out a lot more complaints or the reasons behind the original complaint.. It would suck for you at 8 ball pool because see i'm a disabled man on social security disability I get social security disability pay on the 1st every month so on the 1st or 2nd of every month I spend money with 8 ball pool, so if you can't figure this little problematic ordeal out bye bye🖐 figure it out or heck maybe put what tapjoy says is in my account?

So, I performed a tapjoy offer worth 13, 000 coins or somewhere around that amount on Nov 2, 2018. I was promised to get the coins but I never got them. After 36 hours I reported the situation to tapjoy support. Well, as usual, my situation didn't get considered. I am still waiting for those coins. Its been more than a month.

The tapjoy offer was called "Subscribe to Magzter gold for 399 per month" and I am still subscribed to it. The offer has gotten so old now that it has disappeared not only from the offerwall, but also from my "unpaid tapjoy offers" list. I am still waiting for my coins. Please fix.

The screenshots attached are proofs that I am subscribed to magzter gold.

This tapjoy is a danm sad excuse for advertising and it needs to end... I've did a lot of offers during a double plat. Event and made them pay by contacting a Dev in spacetime, but now I did one 5 days now no response no email back completely ignored my request ticket, now I'm going to take all the steps possible after seeing all of u as well to take this company down!

In November I subscribed to an app (Kobo), to earn 13, 760 'diamonds' to use in the app Design Home. Tapjoy did not award them within the specified 3 days and I raised a request. Following this I received several emails from Tapjoy, requesting screenshots as evidence.
I submitted screenshots several times, and just received replies saying as they hadn't heard from me, they had closed my case. Today, I note, that the offer isn't even 'pending' any longer and the case has been fully closed. Nobody is responding to my emails now.
I would ideally like the diamonds to be awarded as advertised. I note others have had similar problems and find this an appalling way to treat customers.

Case: [protected]

I got proof of Dimonds Iam missing in my game. I play design home and I took the survey and got ripped off on my Dimonds I earned by answering questions on survey. I also Got screenshots of all my Dimonds iam missing. I would Please like your team to reward me what I have earned, because I earned them. Iam just very frustrated and couldn't contact you. Please and Thank you.

I play top eleven and i went to tap joy to get more free coins I download a kingdom mobile and if I complete to level 14 castle I get 338 coins I've completed that and haven't received my coins this is the 4th time I've tried getting in contact with you and had no reply. I'm not happy that I have to keep pestering to get coins when I have achieved what I had to do also you should have records of me completing what I had to do I have screen shot picture of completed mission to get theses coins can you please get in touch I won't be using tap joy again. Wayne Lee Almond

I have tried numerous times to contact tapjoy about not receiving reward points in game Design Home .
Tapjoy offers rewards for watching videos ( no rewards received for this ) and downloading apps and completing tasks .
I've done both and lately not receiving any rewards . I have occasionally on the past received some of my reward points for some tasks but not all.
Watching Videos do not have provisions for lodging a complaint. I've watched many videos and not received any rewards .
Apps I have downloaded, given proof I've completed tasks and been denied rewards ! Or not been able to lodge a complaint as no complaint button for that reward app.
There seems to be no easy way to contact tapjoy, it's comfusing and the ticket system doesn't work .
Can you please look into this as many people complain that they do not receive rewards and cannot contact tapjoy .

Recently they have ignored my requests or denied them after completing higher value offers. Surprisingly if i submit a request for a low value one, they get back to me almost instantly.
No other way of contacting them other than in game, but they are now deleting the high value, started offers so i can't even submit a request, after only about a week! They are absolutely disgusting and the whole thing is a scam. I have stopped using them now. And i wish their actions would have consequences!

I started this offer on 18/12/06 at 18:19 and completed the offer in a total of 3 days. I checked back and did not receive my reward, so I requested support and waited for "Tapjoy Customer Service to take action" which never came. The case ID is [protected] and in the case is my evidence of my completing the requirements which were to reach Power 50k for the game. I wish to be rewarded for my actions that were not received after I worked towards for more than 24 hours.

I completed an offer to "complete Island 3 in Pirate Kings, " but my reward never came, so I sent a support request. They reply many days later by saying "this app is not installed on your device ID." Basically telling me I'm lying to them about having it, even after providing screenshots for proof of completion. Horrible business. I've already reported to the BBB, but I sure hope they can do something about this because treating customers like this is unacceptable.

Hey guys!

I'm playing covet fashion and take an offer of rise of civilization for dimonds. I have completed everything what I should (download app from link, rich level 10 of my sity).I try to contact you from game where was contact support but you didn't answer me or explain why I didn't receive my diamonds. Can you please help me? Maybe I did something wrong?
Thank in advance

I did an offer for Dave that would give me coins it said link my bank account and I did but I never got my coins I summited a ticket never heard anything back from y'all then got an email saying that the ticket was closed due to me not responding but I never got anything from y'all to respond to the only email I got from y'all was saying my ticket was closed, I've had so many apps not give me my coins but I never worried about it cuz there was nothing I really wanted that I needed the money for now there's something I need the coins for and im not getting them my question is how can I respond to something I never got? And how can I get my coins? I'm intitled to the coins cuz I followed the steps that it said to do so plz plz fix this and get back to me ASAP. My avakin username is:sexymama1976 and my email is: daddysangel1976.[protected]@gmail.com

I have purchased a hulu service in return for over 100k diamonds for a hoe design game. I have never received the award with more than enough emails to prove i've Contacted Tapjoy and they respond with "we've haven't heard from you so we deleted your request. I've sent the several emails with proof of purchase and now they are denying not only the award but ant contact.

Hello there, I continue to have issues with my reward concerning case [protected] and have waited for the pass of the time suggested.
I can't currently contact you through the app because I requested help with apparently too many offers and it is blocked for me and I have received no e-mail or ref case number regarding this case. Please assist.

My User ID is
"eyJhbmFseXRpYORldmljZUIkljoglkYxNzUONUVDLUYyMDQtNEZERC1CMElx
glkRlc2In
lsl
WVfQU5EUk9JRF9QUk9EliwglnBsYXIlcklkljogljQyMjkxNTA4ln0-"

Here is proof of the app running on my device having completed the requirements of the offer

I have been denied rewards from Tapjoy for 7 games now. The company keeps rejecting my requests with the reason that ID doesn't match device and app was not installed on this device.

The appropriate screenshots were submitted and still denied.

I have purchased extra coins or chips through Google play store and they still deny.

I have spent $$ and this is a scam. I have even emailed my screenshots of receipts for my purchases. How do you purchase chips for games not installed? They are now removing my request for rewards from the game. They are waiting for the time to run out.

This is fraud. Thanks

Please help me.

Sent from my iPhone

I, too have completed offers where TapJoy has not rewarded me. I email them every single day to check on status and nobody responds. I have sent all of the proof they requested. It is absolutely ridiculous. Diamonds should not take weeks to be rewarded. If anyone is planning to take legal action, please let me know. It seems I am not the only person who had an issue with them.