TapJoy
Reviews and Complaints

I've been waiting weeks for offers regarding this email [protected]@gmail.com I've submitted ticket requests and waited and waited and nothing is happening and I've put money into these offers and right now it seems a bit of a con. So is it possible for someone to be able to look at these for me. As also some of the offers aren't even available anymore cause I've been waiting that long

Hello

Case [protected]

This offer says completed however this was not received! i made the purchase necessary and i can see this in my offers and it says rewarded, however this was not received?

I am not sure how i can screenshot offers not received that you say is received but you already proven the purchase needed was completed.

I have emailed multiple times but no replies as normal.

I will be charging back my purchase if this is not resolved asap.

I play the game Avakin life and I used tapjoy to earn coin, however to keep in mind.. I've used tapjoy for years and it seems like it used to be easy no issues always got what you earned sometimes u don't but if u report it u always get help. Not so much anymore . Thru out the years there had been times I didn't receive but I never reported because it was only sometimes but I'm reporting this time because not only did I try 3 times to get the same reward and got nothing but talking to the tapjoy specialist is a joke! His name is Luis Amador (so it says on email) and like I said I've been using it for years so if I report it I know what info is needed to prove it I send all screenshots everything askednof me and so I reported he emailed back saying to send information so I sent all the info. Then weeks go by and I get nothing and so I sent emails and then days later he got back to me saying that's sorry u had issues with (some old one I did long ago that I didn't receive but never said anything) and that they went ahead and rewarded me for that one so I check and I didn't even get what he just said he sent me . so I I replied and told him that thanks but no thanks, that's was wrong offer and I still received nothing even for that one. So I sent another email wthat proved the 3 times I signed up for subscription the 3 welcome emails I got from the offer and even I pic of the payment processing . It had been more days and I heard nothing then he finally emailed saying he was going to have to contact the people who run the offer I did. I was upset and after all the hassle he should have gave me coins and some. If I hear nothing I will never use tapjoy again

I purchased tickets for Shen Yun 2017 last year while you (Tapjoy) were offering 2.2 million coins for it and I have still not received them.

I cannot go through the suggested "appropriate" tapjoy support because they no longer show this offer (either on the free coins offers page or on the support page as completed offers or pending offers).

Several times I have tried to write about this and several times been written back saying I have not provided proof of conversion (despite sending anemail attached below numerous times).

This whole affair is damaging my trust in your product/app. There are likely few who are taking advantage of the tapjoy rewards with as much real currency as I have and this treatment is rather shoddy.

I would appreciate this email being forwarded to the appropriate people but it will not help with the number of collectible offers I've had to miss out on because I didn't have the coins to buy them.

My Quidd account is NurseDoDo.

Thank you

I play the game Avakin life with the username sexybabe1324. I downloaded poker heat, leveling up to level 7 - which was one of the Tapjoy offers. It has been 6 days since I have sent an email with evidence (photo) to Tapjoy support but haven't received the reward of 11760 coins or a response at all. I sent evidence of the task completed on the 25th January 2018. I would like to get the coins ASAP.

I have completed the some offers in 8 baal pool for cash reward and then submitted the request and then I have received an email from your end that you have rewarded me for the offer but I didn't get any cash as the reward has not been added to my account...

I request you to please recheck my cases and reward my offer cash... I hope my request will be resolved soon...

Completed an offer by the name of lords mobile in a game called dead trigger, where to obtain the reward was to defeat a lvl 2 monster, after the instllation of the app, i had done what the objective was. But did not receive my reward after a long time and major effort i had placed in to the game. I am extremely annoyed by this situation and would like this problem fixed as soon as possible. I would also would like to point out that this isnt the only offer that has still not been received, many others have been completed but havent been recieved. So it would be a pleasure for you as a company to fix this and help me receive the rewards, as i deserve it the most. Thank you so much.

I made a purchase on 1/18 cooking dash 2499 purchase to get 169, 000 avacions I got 000000 avacions nothin no reward I paid with a credit card nothing I complained about it nobody knows nothing no support its almost two weeks no help I need my avacions please I've been very patient people on avakin life complain about getting jerked around from tapjoy all the time ur getting a bad rap I used it once before I got 107, 000 avacions thank u tapjoy for that but this time nothing I have 123, 000 in a game I'm never goin to play thanks tapjoy I wanted 169, 000 avacions so someone made a mistake I don't care make it rite we all make mistakes I did my part and paid u ur money so can I get my avacion money I don't want the real money back I want my avacions please thank you and have a wonderful bless day beloved

I submitted a couple of tickets from the Covet Fashion game a couple of weeks ago that have yet to be addressed. They are high value tickets, so it seems like those don't matter. I've submitted several smaller ones that have already been resolved. The customer service for Tapjoy is beyond appalling. I would like for these to be looked at and my account credited for them.

Hi, I'd to complain about not getting rewards even though I completed the task as instructed. Attached are the screenshots of completing the goal. This includes
1. Completing Level 5 in King of Avalon (1600 pt)
2. Reaching Level 3 board in Board King (1200 pts)
3. Reaching character level 15 in Lords Mobile (1836 pts)
4. Completing the tutorial in Cooking Fever (400 pts)
5. Creating 10 elements in Doodle God (80 pts)
27th SMA Global Voting app. My usercode is tyncu

Completed 2 offers recently for 8 ball pool cash but recieved nothing, if Tapjoy cant give rewards then it should not give fake offers to us, we use our resources to complete its offers and they never give the reward they promise, and they sent an auto service reply in response to coomplains, not responding to email.
Please give us our rewards we shall never waste our resources again for that fake so called TapJOY.

I got to level 6 and I didnt get my reward my citadel was level 6! I am playing rivals at war fire fight and I need cash so I did that but then I didnt get my reward! I demand compensation for my troubles. And I want a repsonse fast. I don't get it. You have to give me my reward. If you don't it will just be a big waste of my time. Why tap joy why are you so bad at your job. Help me please I beg you

I have completed their two quests of leveling up citadel to level 6 and level 10 in final fantasy xv game, they didn't reward me for reaching level 6 in the name of my bad connection and I emailed them, after that I reached level 10 citadel and emailed them after two days they ignore it for two weeks and then they say the advertiser didn't accept it cause the install was for the level 6, however I registered for both quests.

I completed two offers:

Konami Slots for 134 NP on 12/31/17
Summoners War for 280 NP on 1/1/18

When I didn't receive my NP within 24 hours I submitted tickets.

I received boiler plate responses asking questions not related to the offers. I responded to the questions and sent screen shots confirming I had completed the offers.

I have not heard back since - I have sent follow up emails ever two days with no response at all.

In about mid December I clicked on an offer forgetting 10 five star summoners and that would give me gold for my game Gordon Ramsay diner Dash. I worked Hard and as fast as I could. I just finished the offer a couple days ago and when I went to look back on the reward Boardand wasn't there anymore, then I look back on the search board it wasn't offered anymore.
I took a screenshot to confirm that

Hi,
Good day!
This is regarding Tapjoy offer for Wizardess Heart apps.
I have missing coins for Konami Slots offer and reach Level 15 on 5 Jan 2018.
I tried to submit a case in the apps but it forever showed case submitted but no case id created or reply from Tapjoy. I have email tapjoy everyday since 7 Jan until 9 Jan 2017 however Tapjoy need a case ID which I wont have when the apps dont auto created one. : (

Would you able to help or refresh the customer support in apps so I can resubmit case in the apps?

If possible could you please go ahead rewards my missing points? I have proof. As it took me long time to level up to Level 15

Apps: Wizardess Heart
Rewards Details: Get My Konami Slots and reach Level 15
Point missing: 78 W-points
User ID: uy90Vc94yJ
Date completed: 5 Jan 7pm
My contact Email: [protected]@gmail.com
Screenshot attached.

I looked at all the tapjoy offers and the offer for summoners war stood out so I downloaded it and did exactly what it said I would need to do, I spent 2 days completing the action but once I completed it no coins it has been about 24hours already, the quick action was to complete the tutorial and beat level 9 Faimon Volcano which is exactly what I did

I had completed a reward request for free credit score thru credit karma and receive 16 free cash dollars for archery king, have not gotten my reward or other rewards I've done from other requests, can't submit customer support ticket or hit missing reward, they've changed the way you contact when you try takes you to a page where it has articles about support but no support,

You must be making enough to improve your services. If this doesn't take drastic action in a positive direction, I'm getting my highly qualified lawyer after you. This is fraud and has caused people as young as 13 unnecessary discomfort and distress. At that age, even the smallest thing hits hard. Gone on far enough. If I have to sue you for all you fraudulent [censor] are worth, then so be it.

I have completed (upgrade your citadel to level 10 in final fantasy XV. I have not been rewarded. I sent a request from the website and received an email asking me to provide proof. I went back to tap joy and there's no link or anything to provide pictures. I finally looked you guys up and found this site. I have provided proof pictures and I have more if you need them. My email is [protected]@yahoo.com. I have been using this site for awhile and never had a problem before. This is the email I received:

Tapjoy Request [Case [protected]]- Upgrade your Citadel to Level 10 in: ref:_00D30pf03._5001B152NWB:ref
Reward Help
To [protected]@yahoo.com
Sunday, December 31, 2017 5:56 PM
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Hi there!

Thanks so much for contacting Tapjoy Customer Service!

** Please be advised that we have recently had an increase in requests from our users. As a result, we are a bit behind in responding, but please know that we have not forgotten about you, and are working to get caught up as quickly as possible **

It looks like you need some assistance with your reward for the "Upgrade your Citadel to Level 10 in Final Fantasy XV " offer. We're looking forward to helping you out today, but we'll need some information from you.

Did you download an additional app to complete the offer?
If the offer you selected was to download and run another app, please be sure to run the app for a minimum of 2 minutes. If you still have not received your reward, please reply to this message with a screenshot of the app running on your device.

Did you purchase a product or service?
If the offer you selected was to purchase a product or subscribe to a service, please provide the confirmation email, billing invoice, or welcome email you received when you completed the offer.

Did the offer require you to make a phone call?
If the offer you selected required you to make a phone call, please provide your first and last name, the mobile number you called from, and the date you completed the offer.

Once we have this information and have verified your eligibility with the advertiser, we'll be more than happy to get your reward delivered to you as quickly as possible!

Thanks again for choosing Tapjoy, and please feel free to let us know if you have any other questions or concerns!

All the best, The Tapjoy Customer Service Team

Note: This e-mail was sent automatically by Tapjoy Customer Service.
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