TapJoy
Reviews and Complaints

Hi i've been chasing the jems promised to me for a week after spending money on your offer they say to reply to the email and when I do I get this. Hello,

Thank you for contacting tapjoy. You have emailed an un-monitored inbox, and your request will not be processed. Please make sure to follow the instructions located here when contacting customer support: http://support.tapjoy.com

If you were asked to email us directly, please make sure that you have included the reference number for your case.  this reference number will need to be included in either the subject of your email, or within the body text. Below is an example reference number:

Ref:_00d300pf03._50013x8osi:ref

We apologize for any inconvenience this may cause you.

All the best, the tapjoy customer service team
As you can see you are taking the piss and u will be reviewing online to tell everyone about your scams

Case [protected] - Get matched with the perfect wine - 9520 diamonds. Ticket was closed due to lack of response but no valid email to respond to was given. I replied to the email I received with proof, however i t was returned to me stating it was an unattended email box and would not be processed. How do I fix this? Where do I send proof. Exact email address please.

The same also happened for WWE case # [protected]. I have more but figure if I can get an answer here I can resolve the rest.
Thank you.

Jody
j.[protected]@icloud.com

Tapjoy Request [Case [protected]]- Dog walkers on-demand - Get your fi: ref:_00D30pf03._5001B16pPD3:ref
Tapjoy Request [Case [protected]]- Get my Konami Slots and reach Level: ref:_00D30pf03._5001B163CWK [ ref:_00D30pf03._5001B163CWK:ref ]
Tapjoy Request [Case [protected]]- Reach Castle Level 11 Lords Mobile : ref:_00D30pf03._5001B16c6U1:ref
I have completed both the konomi slots and lords mobile in the same day from 2 months ago, and yet i havent recieved my reward. Also i have also completed a offer for a free walk and completed it as well from last month. I submitted a ticket to recieve help in getting my rewards but when i check 3 days later, my request was gone. So I am really dissapointed in how their services don't help out at all.

[Case [protected]]- Reach Castle Level 11 Lords Mobile : Not rewarded (about 2, 000+ gems) despite completing offer within 5 days. Have sent in multiple replies to the automated ticket issued with no response. Still no gems after 2 weeks, and judging by other responses online, probably never. Insult to injury - this offer then was removed from the offerwall BEFORE I received the gems, but a week AFTER I sent in a ticket. Game pending rewards - Abyssrium

[Case [protected]]- Reach level 35: Legacy of Discord : Also not rewarded despite finishing within 5 days. This time screencapped the request status (1, 360 gems). Have also sent in multiple tickets with no response. Game pending rewards - Abyssrium

Am pretty disappointed since my first TapJoy customer Service experience was actually quite positive (responded within a week, for a 10, 000+ gem reward for FFXANE to reach 100K Power) and I was hoping it wouldn't live up to the internet rumors. From the looks of it though it seems a LOT of people are getting scammed out of their time (and even money, if IAP is included) by completing these offers for no rewards.

If contacted by customer service, please do so through the email linked in the Case numbers above. Thank you.

So I just wanted to warn you that the offer you are giving in my case in cooperation with the game "The Walking Dead: Road To Survival"
that goes by regestering for a trial with "Filesfetcher.com" is a scam, or their site is scamming people. I signed up for a trial and now I cannot access the account at all(It is as if my account never existed). And they kept drawing money. Had to cancel my card.

https://www.onlinethreatalerts.com/article/2017/9/17/filesfetcher-com-is-a-fraudulent-website-created-by-scammers/

I have completed several offers on the offerwall for archery king and have not been paid for them. I submitted a ticket but only got told that i had already been paid for thwm but i havent and i replied to the emial and no response, The contact email on the terms of service agreement is a fake because i have tried to email it and it would not go through. This is such a scam, and to think i really did like this game.
The case numbers are:
[protected]
[protected]
[protected]
[protected]
It would be really nice if someone would actually do something to fix this.

hello, i have been trying to get my reward for an offer i have completed for over a month now! It would not bother me so much if i did not spend real $$ in order to complete this offer. I have tried to go through the proper channels through the offerwall. They asked for 'proof', so i sent them a copy of my google receipt (included below) which shows the order date, order number, game name, and last 4 digits of the card that was used to make the purchase. What other 'proof' could they need? I got an email several days later stating that they recieved no proof, so i replied to that e-mail again providing the proof. I then received another email several days later stating they did not hear from me and were closing my case? I have since e mailed scopely and a few email addresses i found for tapjoy, scopely rsponded saying to go through the offerwall (UGH!), and no response from tapjoy. Below i have included a series of emails w/ tapjoy that should have my case number on it as well as the required 'proof' please tell me where i can go from here?

Tapjoy Request [Case [protected]]- Make a $19.99 purchase in Cooking D: ref:_00D30pf03._5001B161KOJ:ref6
Yahoo
/
Inbox

Reward Help
To:
[protected]@yahoo.com

Feb 3 at 1:41 PM

Hi there!

We have marked your case for the "Make a $19.99 purchase in Cooking Dash! " offer as Solved because we haven't heard from you in at least 72 hours. If you still need assistance with this issue, do not worry, you can simply reply to this email to reopen the case and let us know.

Thanks again for choosing Tapjoy, and have a great day!

All the best, The Tapjoy Customer Service Team

Note: This e-mail was sent automatically by Tapjoy Customer Service
ref:_00D30pf03._5001B161KOJ:ref

Chris Sieder
To:
Reward Help

Feb 3 at 11:12 PM

I am confused here... I originally sent the 'proof' when i first replied to the auto email that was sent out when the case was first opened, then i received an email that stated no proof was received, so i replied to that email again with the 'proof', and now the case has been closed due to no response?...please re open my case and below i have pasted a copy of my google play receipt that includes the order #, order date, and the last 4 digits of the credit card that was used for the purchase,

thank you for your time in considering my request
Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

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Chris Sieder
To:
Reward Help

Feb 5 at 8:39 AM

Hello, i am just re sending this email to make sure you guys get this one, because it seems there may have been an issue with some of my emails going through in the past.

I am confused here... I originally sent the 'proof' when i first replied to the auto email that was sent out when the case was first opened, then i received an email that stated no proof was received, so i replied to that email again with the 'proof', and now the case has been closed due to no response?...please re open my case and below i have pasted a copy of my google play receipt that includes the order #, order date, and the last 4 digits of the credit card that was used for the purchase,

thank you for your time in considering my request
Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

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Chris Sieder
To:
Reward Help

Feb 7 at 5:32 PM

hello, I have not heard from you for almost a week, and i was concerned that maybe my emails have not gotten to you, because it seems there has been an issue with that, so i am replying again with the 'proof' provided at the bottom of this email. Below i have provided a copy of my 'google play receipt' which includes my order number, order date, game name, and last 4 numbers of the card that was used to make the purchase.

again, thank you for your time to help me with this case.

Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

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Chris Sieder
To:
Reward Help

Feb 9 at 11:22 PM

hello, i have been working on this request for several weeks now, i replied to the original automatic message with my 'proof', then i got an email back several days later claiming no proof was received, i then replied to that email again providing proof, several days later i got another email stating my case was closed cause you did not hear from me, i then replied to that email asking to reopen the case again providing the proof. This was over a week ago and i have not received any response. I am not sure if maybe there is an issue with my emails not getting through?, but i am not sure what the next step is i need to do. Below i have again made a copy of my google receipt that shows i completed the purchase to receive the coins, this includes the order #, order date, name of the game it was purchased for and the last 4 numbers of the card that was used to make the purchase. Please let me know what i need to do next to complete this case.

Thank you for taking the time to consider my case.

Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

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Chris Sieder
To:
Reward Help

Feb 26 at 3:06 AM

hello, i have been working on this request for several weeks now, i replied to the original automatic message with my 'proof', then i got an email back several days later claiming no proof was received, i then replied to that email again providing proof, several days later i got another email stating my case was closed cause you did not hear from me, i then replied to that email asking to reopen the case again providing the proof. This was over a week ago and i have not received any response. I am not sure if maybe there is an issue with my emails not getting through?, but i am not sure what the next step is i need to do. Below i have again made a copy of my google receipt that shows i completed the purchase to receive the coins, this includes the order #, order date, name of the game it was purchased for and the last 4 numbers of the card that was used to make the purchase. Please let me know what i need to do next to complete this case.

Thank you for taking the time to consider my case.

Google Play
Thank you.
You've made a purchase from Glu Games Inc. on Google Play.

Order number: GPA.[protected]
Order date: Jan 29, 2018 12:35:03 AM CST
Item Price
Case of Coins 2 (COOKING DASH) $24.99
Tax: $0.00
Total: $24.99
Payment method:
Visa-4447
Questions? Visit Glu Games Inc..

Google Play
All your entertainment in one place, available anywhere. Learn more ›
See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.
To learn more about Google Payments, visit the Google Payments help center.
Please do not reply to this message.
© 2018 Google | All Rights Reserved.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

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I was told to create my free twinspires betting account. Deposit money and recurve reward.. well I created an account deposited $10 ...nothing no reward...so I bet $2. Still nothing, I submitted a request for missing diamonds, I got other ones I submitted on the same day worth less but this one is worth 13600, I feel like they try to scam me out of the ones worth more diamonds, unless I make a stink it's ridiculous, I use this company everyday and generate them lots of business. I just want what I deserve.

Tapjoy Request [Case [protected]]- Get the app that gives you CASH BAC:

Tapjoy team doesn't respond worst customer Service and they make a lot of money from apps and businues's by selling add space. You would think they would be on top of it, but no!
I hope they Realy don't think there even decent at the Job they are supposed to be doing. The most non helpful let alone respectful company ever

I completed several tasks in Family Feud app ( make it to level 7) and still waiting on the 1120 coins due me for completing the requirement. I received email stating that the case was resolved since i did not reply to previous email asking for proof .funny thing NEVER got email from them asking for it and i check email regularly both inbox and spam...so i replied with screenshot proof and told them they need to honor their end of it and NOTHING and it's been days ! I want my coins that are due to me ..I kept up my end of it ..now you need to keep yours!

Tapjoy Request [Case [protected]]- Homescapes : ref:_00D30pf03._5001B16eaM9:ref
Tapjoy Request [Case [protected]]- NOW TV Sky Cinema Month Pass. Start: ref:_00D30pf03._5001B16eT9X:ref
Tapjoy Request [Case [protected]]- Join TV ratings survey community (3: ref:_00D30pf03._5001B16eMII:ref

None of these offers has been rewarded
What does pending mean ?
Fix this today

Tapjoy Request [Case [protected]]- Get my Konami Slots and reach Level: ref:_00D30pf03._5001B16149I:ref
I completed this contacted them its been over a month and still nothing

Tapjoy Request [Case [protected]]- Sign up to a FREE Prepaid Debit Mast: ref:_00D30pf03._5001B15zfXb:ref
I completed this offer and I have my card and still no payment another one that is a month old

I've completed their offer for final fantasy xv which was to register of a new account and upgrade the Citadel to level 10 within 7 days of registration. I did as they said but they didn't reward me. I tried to contact them via email but they didn't answer, I also sent them the proof of accomplishment but they never replied. It's been a week at least and still never heard of them answering my emails. It's very unfortunate that they play this game to not reward you, at first they promise something and then when they are done with you they forget about everything and even don't answer your emails.

I already completed their offer to install lords mobile and reach castle 11. But they don't reward me. Already emailed them several times but never gets any reply. I even sent them the proof of progress. Then after 3days they sent me an email stated that my case has been resolved because they haven't heard from me. I was like wtf? Till now still haven't got any updates from them

I have not received my coins for Guns of Glory. I have completed all requirements.
This happens quite often and is not fair. I am a loyal player of Avakin Life and do not appreciate not getting my rewards.
Will someone please do something about this. I've spent plenty of my own money on purchasing coins for both myself and someone else and not getting my rewards is unacceptable.
Thank you

I completed a final fantasy off and im not gett the reward from it and i did the offer weeks ago it was to get my power to 100k and i have but waited 2 days for the reward and never got it been emailing for the past few days and havent totten and kind of reply back i just want my 8k in coin i was doing the reward for my walking dead road to survival game

I did an offer through tapjoy for the game covet fashion, I ordered a bottle of 24 karat golden hero facial serum through a free trial where all I would pay was the $5 shipping and handling fee and I would get this first complementary bottle of facial serum free, but i would be signed up to receive a bottle once a month at the price of $119. Unless of course I didn't like the product and cancelled. But after the initial purchase I never received my diamonds, I submitted a ticket with all proof.. and they have played out all low offers that I didn't receive my diamonds for but not this one.. it's like they either don't want to pay me or they want me to be stuck in this membership while waiting for them to respond to my ticket either way it's unfair buissness practices. They owe me 5440 Again must be my lucky number.. now it's double diamonds so it should be 10880!

In the game I am playing I have not received any of the several rewards I am owed for multiple offers. Currently, Tapjoy owes me 3000 stars (the in game currency) and I am almost certain they are refusing to pay on purpose.

Whenever I attempt to submit a request for support it causes the game to crash. Though their offer Wall will say they have sent me an email, I will never receive that email. After a couple of days they will then have the gall to say that, because I did not respond to the nonexistent email, my case has been "resolved". What a bunch of [censor]!

Honestly, stay away from anything Tapjoy. They are liars and scammers and a massive fraud of s company. The fact the BBB has not shut them down and that there is no pending class action lawsuit against them is amazing. In fact, I'll be filing as many BBB complaints through as many of my own emails (and emails of friends and family) as possible!

I completed this offer for Rize money management but I did not receive all my 5440 diamonds for completing this offer where not only I have to link my bank account information but then I have to deposit at least $5 to start to receiv7y6e the diamonds so.. I contacted tapjoy letting them know that I didnt recieve my diamonds. So i sent them an email back just showing them a picture of me signed up with the website.. and I haven't heard anything back since, I've had 5 other request answered and handled since then.i have all the proof I completed the offer I just want my diamonds..i don't want to go to BBB and report you. Bc I enjoy tapjoy. Just please take care of this matter

I had completed two offers through the in game tapjoy section with the promise of game currency otherwise known as diamonds. Both products are legit and had been delivered although Covet fashion did not come through with my rewards and are laying the responsiblity at tapjoy. I had submitted a ticket request that as of now still sitting idle "waiting for tapjoy action". I did email both rewardhelp and Covet help and getting authenticity generated responses that someone will get back to me as soon as possible.
I will attach some screen shots and please let me know what is my next step in order to resolve this issue.
Thank you