Menu
For Business Write a review File a complaint
The Brick Customer Service Phone, Email, Contacts

The Brick
Reviews and Complaints

www.thebrick.com

Learn how the rating is calculated

2.3 7 Reviews 1338 Complaints
Claimed
The Brick has claimed their business profile
Write a review File a complaint

The Brick Complaints 1338

ComplaintsBoard
R
10:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick King size bed from hanna ab, with no frame suv to sleep on!!!$1010.00.

This bed we bought is so uncomfortable after paying 1010.00 for a late delivery by three weeks late. This bed is so bad! I went back to my old bed from leon's furniture. I spent all this money and I hate the bed, I when back, and told them this not what I want and would like a refund or and exchange.
Told me it was the floor model and i'm pretty much beat for my money or exchange. Now! For waiting for three weeks for a floor model that was in there store for other ppl too lay on, sit on, I bought new, I thought! Nope!, I would like to warn ppl! It not good material at all don't waste your money! They don't do nothing about it besides that they're reading and say that they're sorry and it will never happen again and they'll look into it.
I'm being through a pandemic what a way to be professional way to treat people
That work hard for there money for someone to rip a person off! For being new they said.. Ya right... New floor model from 2000... Lmfao
Can I get a refund pls? And do me a favor, don't tell me to go-to www.wecanthelpyouatallbonehead@thebrich.ca.com

Desired outcome: Money back guarantee you always say on your ads on TV

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
3:52 pm EST

The Brick I got a table that is broken and missing 4 screws

I bought a table, when I was assembling it, I found that it has a broken side - where you install one of the legs to the surface and instead or providing 8 screws to join the surface to the 4 legs I only got 5 screws (1 of the is not the right one - longer then the other 4 screws).

I need an immediate solution and compensation in a timely manner

Desired outcome: Immediate Solution + compensation

Read full review of The Brick
View 0 more photos
Update by Sherif Mitry
Nov 11, 2021 12:46 pm EST

Item code is TRI3GCTL ( Tribeca Tbl)

View 0 more photos
Hide full review
ComplaintsBoard
R
3:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Kitchen Air Refrigerator

Its been over a month for a service call with Brick/King and state. The worst Customer Service response ever! No Call backs, Continually dropping calls.

My refrigerator has been down for a month. No follow ups, no updates. Every time I call its a long hold and then the standard we are waiting on parts and please wait and let me get you an update. Then the call drops. Perfect!

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
2:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick A refund that was never given.

On oct. 4th I purchased a sofa and when it was delivered it would not fit in elevator. They took it back for a refund for me. On the 6th I ordered another on. It came no problem.. The refund has never come through. Your stores keep saying it was issued to my card and my bank is saying no such credit was received. Who am I to believe. I asked for a receipt of credit refund and when I got it the card numbers last 4 digits is wrong. Yous credited the wrong card obviously please sort this out or I will contact my lawyer tomorrow and of course the media and im sure you dont want bad reviews at least not anymore than you get now. This is not a very good way to practise business. Im really disappointed in this and will not ever deal with this company again and I have given you a lot of business and referrals but never again. This breaks the straw for sure.
Just make sure its fixed a s a p
susanne bessant
[protected]@yyahoo.com
[protected]

Desired outcome: ONLY ONE THAT IS GOING TO SHUT ME UP AND THATS A CREDIT FOR WHAT I NEVER RECEIVED BUT WAS CHARGED FOR.

Read full review of The Brick
Update by Sue Besssnt
Nov 08, 2021 2:28 pm EST

Hopefully you can fix this. I will never shop at the Brick again

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid for a sectional sofa from The Brick in February 2021 and it was delivered in March 2021. It was missing the right wing piece. I immediately placed an order for it and was told it may take up to a month to receive the part. Every month I check in with The Brick for an update and they tell me to wait a month. It has been 8 months and the only...

View 0 more photos
Read full review of The Brick
ComplaintsBoard
K
2:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Placed an order for a washer and dryer. That was supposed to be delivered today after waiting 3 weeks... I called in to confirm delivery and they told me the products are not in stock and they won't be in till December sometime. There was absolutely no phone call no update that they changed everything and there was a waiting period of an additional two...

Read full review of The Brick
ComplaintsBoard
T
5:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the Brick to purchase a new mattress and box spring and they offered me a mattress protector with it I initially said no because I wanted a particular kind. However, they convenced me and I asked particularly for one that was waterproof, would protect from bed bugs and everything. One that zipped and covered all the mattress. The salesman said ye...

Read full review of The Brick
ComplaintsBoard
A
8:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased this chair (invoice #0919139LLjKB) on September 19, 2021. It was delivered on October 3, 2021. When trying to put it together I found that there were 4 bolts required to install the back of the chair missing. I went to the Brick Lasalle store a couple of days later to see about the bolts. They gave me 4 bolts that were the wrong size. I had to...

View 0 more photos
Read full review of The Brick
ComplaintsBoard
M
1:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased an Eden Queen Storage Bed (SKU: EDENCQBD) in May 2021 but on September 24, 2021, the chaise detached from the bed during a routine shift of the bed as part of its normal use. My warranty claim was rejected by The Brick at 1960 Cyrville Rd in Ottawa, ON due to the technician stating that the mattress was too heavy for the bed and therefore...

Read full review of The Brick
ComplaintsBoard
E
11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Delivery of paid in full washer/dryer

I ordered and paid over 2k for a washer/dryer set in May. Initial expected delivery way June. It is now October and still no washer.

They have stopped updating me and when I reached out to them they said anticipated date is beginning of November. When pressed they admitted this date may change as it gets closer. So basically they took our money 5 months ago and have yet to deliver the product.

Desired outcome: Washer

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Couch piling after 2 weeks, denied warranty I paid for

I need to discuss my warranty claim filed less than 30 days after purchasing a couch and it's piling and looks old. Sales lady told me everything is covered, dog damage absolutely everything, no one said anything about things not covered. I was scammed and now I paid a lot of money for a couch that in less than 30 days is clearly defective. Store manager is very unhelpful, and unwilling to even send a technician or entertain any options to make this right.
I'm extremely unsatisfied with the brick and your customer service.

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
11:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Dishwasher

We bought a you whirlpool dishwasher from the brick and paid the at the time exorbitant extended warranty on it and she did take a few dollars off because it was a floor model a few minor scuffs on it. Within a year we started having problems with the display LEDs not showing up or being extremely dim and then the membrane keypad use to change the settings and turn it on will only work intermittently creating a lot of frustration. We got somebody from the to come out and look at it and he definitely said yeah that is not how it should work and left after about 15 minutes. It is now been approximately 4 months and we've not heard back from anybody at the company, King and State.

Currently I would not recommend buying from any company that uses King and State to do warranties on the products they sell.

Desired outcome: Fix display or replace unit

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
1:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Fridge parts

I bought a fridge as is and a part was broken that is needed to seal the fridge so they ordered me a new part. I waited 3 weeks for the part and then was told I would have the part no later then October 19th and when I call on the 19th to check on my part I was told someone would call me back in a few min and I waited 3 hours and then called back. At that time I was told that there was a new manger at that location and that the manager that I was dealing with was now at the downtown location. I was told to call downtown in a very condescending tone of voice and I felt like the ppl at the outlet just wanted to get rid of me. Finally after 3 call to the outlet store I finally got the store manger to call me back. He was hostile and rude. telling me that its not his problem that I had been dealing with a different manger so he refused to help me. He said he would take the fridge back if I am unhappy waiting on the part, I told him very clearly that I did not want to take the fridge back but that I wanted a credit for the hassle I had been put through. I used to work at the brick here in fort mcmurray and after i quit I went in to have a job interview with that Manager and he told me that I am unhirable. Whos says that to someone in a job interview? I firmly believe that I am being treated unfairly by Ira the manger at the brick outlet because he does not like me for some reason. I want a credit not only for the fact that the part was not in when it was supposed to be and for the way that I have been treated by Ira at the outlet store.

Desired outcome: A credit refunded to me.

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I phoned on Wednesday October 13 to submit a claim to have someone come fix my dryer. On Monday October 18 I tried calling the 1-800 number as I was told someone would get a hold of me within 3 business days and they haven't yet only to have the call dropped after being on hold for 10 minutes 4 TIMES! I could have had someone out last week to fix it but I...

Read full review of The Brick and 1 comment
ComplaintsBoard
N
2:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought an as-is floor model power recliner in September. By October, it got stuck in the full recline position in my living room. Tech guy came, said he needed to order 3 separate parts, 1 being the power pack because it was the wrong one! So someone at The Brick put that on, NOT the manufacturer. To boot, all the parts can take up to 3 months to get...

View 0 more photos
Read full review of The Brick
ComplaintsBoard
T
1:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Mattress delivery.

I purchased a mattress in May 2020 from the Brick. Since then I have been having back issues. I contacted the Brick who activated the warranty on the mattress. I was told that there is an issue with the mattress and they would exchange it.

I was told that it would be delivered on October 15th. I took the day off work for the delivery. At the very last minute my delivery was cancelled as they said they didn't have the proper paperwork.

I was then told it would be delivered October 16th. I again waited at home for the delivery. The delivery team turn up, picked up my mattress, and was about to drive off when I realized they weren't dropping off my replacement. Long story short, the Brick screwed up again and didn't put the replacement mattress on the truck, had I not seen them about to drive off, I wouldn't have a mattress to sleep on that night.

I was told that it would be delivered on October 17th. I again waited at home. They turned up again to pick up the faulty mattress but had no replacement on the truck.

For three days in a row I was screwed over by the Brick. Endure needless back pain because of the faulty mattress, wasted time staying home, wasted a vacation day to stay home on Friday to wait, amongst other inconvenience.

I have had no help, no escalation, no urgency to get me the mattress, and no empty from the Brick staff.

This is very unacceptable, stressful, a complete waste of time, inconvenience and pain.

Desired outcome: The delivery of the mattress, and a full refund for my wasted days, back pain and time off work.

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
1:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Couch and love seat.

We bought a reclining couch and love seat and a 3 year warranty to go with it.The recliner switch had to be replaced Waited 3 months to have it repaired .The switch is not working again and the Brick has told us they can no longer order the part and they cannot get another matching recliner for our set.We have been talking with the store manager about the warranty witch clearly says if they cannot repair or order a matching love seat to the set they have to replace the set wit another set of the same quality.All the brick wants to do is low ball us with cheaper sat and a third of the electrical components.Our set has electric moving head rest, USB ports, and is top of the line quality.The brick wants to give us a cheap reclining set.
All we want is what the warranty says a replacement of a product of the same quality and they won't.

Desired outcome: We want or replacement to have the same options as we had before.

Read full review of The Brick and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
L
L
Luxman S
US
Send a message
Oct 17, 2021 2:05 pm EDT

I have had the same issue with the Brick Warranty. Horrible customer service.

ComplaintsBoard
K
1:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was supplied a defective Samsung refrigerator back on 23rd December 2017 by the Brick at Warden/Eglinton branch. As per sales consultant advice, I have bought the additional warranty on it. The sales consultant that time told me within 1st year I'll be secured with the manufacturer's warranty and after that I'll be secured by the additional warranty next...

Read full review of The Brick
ComplaintsBoard
S
11:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick refrigerator

Hello,
I am copying you several emails that I sent king and state my emails are blocked by them as well as the fact that they are hanging up on me as soon as I call. I am reporting this matter to BBB to get a resolution to my problem you are truly selling your customer a fraud-based warranty company.

To whom it may concern,

Enclosed you will see a few email exchanges I had with one of your agents in regards to the credit I was due to get towards a replacement of my defective refrigerator. Due to the pandemic, Briks was not able to guarantee me the availability of the replacement fridge for over 6 months. I recently went to the store to retry and place the order but was told the credit had expired and was no longer on their system.

I have in my possession all of my correspondence with Brick or king and state, that has no mention that the credit expires after 90days... you will see in the above emails that no one cared to mention this very important condition.

Earlier today I family got to speak to a rep at your company (Richard) he confirmed that there is nothing he can do and I should contact customer service.

I am demanding you reactivate my credit toward a perchance of a defective fridge that was sold to me. Please do not hide behind the keyboard and sent me a decline email to my request. I will take it to the " Better business bureau" immediately if my well-earned and paid warranty credit will not be re-activated.

It is requested by law to advise your clients of any condition you impose on your terms. I have not one's made aware of such conditions.

Please due guide yourselves accordingly to avoid further actions on my part.

Best

Desired outcome: Get my owed credit from warranty so i can replace my defected refrigerator.

Read full review of The Brick
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a dresser, the front panel fell off, I have been trying to get warranty for months now, no helpful responses. Just promises that someone will reach out to me. The salesman, JOHNATHAN D, told me with the warranty I purchased, EVERTYING WOULD BE COVERED. HE EVEN SAID I COULD SMASH THE DRESSER IN THE PARKING LOT AND IT WOULD BE COVERED. I have...

Read full review of The Brick

The Brick Reviews 0

Looks like The Brick has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback
How to file a complaint about The Brick?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.

Overview of The Brick complaint handling

The Brick reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Customer service and incorrect product was posted on Dec 6, 2024. The latest complaint Customer service and incorrect product was resolved on Dec 06, 2024. The Brick has an average consumer rating of 2 stars from 1345 reviews. The Brick has resolved 420 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.2
450 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
    Corporate Office
  3. The Brick emails
  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
  5. The Brick social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all The Brick contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.