The Brick
Reviews and Complaints

Its been over a month for a service call with Brick/King and state. The worst Customer Service response ever! No Call backs, Continually dropping calls.

My refrigerator has been down for a month. No follow ups, no updates. Every time I call its a long hold and then the standard we are waiting on parts and please wait and let me get you an update. Then the call drops. Perfect!

On oct. 4th I purchased a sofa and when it was delivered it would not fit in elevator. They took it back for a refund for me. On the 6th I ordered another on. It came no problem.. The refund has never come through. Your stores keep saying it was issued to my card and my bank is saying no such credit was received. Who am I to believe. I asked for a receipt of credit refund and when I got it the card numbers last 4 digits is wrong. Yous credited the wrong card obviously please sort this out or I will contact my lawyer tomorrow and of course the media and im sure you dont want bad reviews at least not anymore than you get now. This is not a very good way to practise business. Im really disappointed in this and will not ever deal with this company again and I have given you a lot of business and referrals but never again. This breaks the straw for sure.
Just make sure its fixed a s a p
susanne bessant
[protected]@yyahoo.com
[protected]

I ordered and paid over 2k for a washer/dryer set in May. Initial expected delivery way June. It is now October and still no washer.

They have stopped updating me and when I reached out to them they said anticipated date is beginning of November. When pressed they admitted this date may change as it gets closer. So basically they took our money 5 months ago and have yet to deliver the product.

I need to discuss my warranty claim filed less than 30 days after purchasing a couch and it's piling and looks old. Sales lady told me everything is covered, dog damage absolutely everything, no one said anything about things not covered. I was scammed and now I paid a lot of money for a couch that in less than 30 days is clearly defective. Store manager is very unhelpful, and unwilling to even send a technician or entertain any options to make this right.
I'm extremely unsatisfied with the brick and your customer service.

We bought a you whirlpool dishwasher from the brick and paid the at the time exorbitant extended warranty on it and she did take a few dollars off because it was a floor model a few minor scuffs on it. Within a year we started having problems with the display LEDs not showing up or being extremely dim and then the membrane keypad use to change the settings and turn it on will only work intermittently creating a lot of frustration. We got somebody from the to come out and look at it and he definitely said yeah that is not how it should work and left after about 15 minutes. It is now been approximately 4 months and we've not heard back from anybody at the company, King and State.

Currently I would not recommend buying from any company that uses King and State to do warranties on the products they sell.

I bought a fridge as is and a part was broken that is needed to seal the fridge so they ordered me a new part. I waited 3 weeks for the part and then was told I would have the part no later then October 19th and when I call on the 19th to check on my part I was told someone would call me back in a few min and I waited 3 hours and then called back. At that time I was told that there was a new manger at that location and that the manager that I was dealing with was now at the downtown location. I was told to call downtown in a very condescending tone of voice and I felt like the ppl at the outlet just wanted to get rid of me. Finally after 3 call to the outlet store I finally got the store manger to call me back. He was hostile and rude. telling me that its not his problem that I had been dealing with a different manger so he refused to help me. He said he would take the fridge back if I am unhappy waiting on the part, I told him very clearly that I did not want to take the fridge back but that I wanted a credit for the hassle I had been put through. I used to work at the brick here in fort mcmurray and after i quit I went in to have a job interview with that Manager and he told me that I am unhirable. Whos says that to someone in a job interview? I firmly believe that I am being treated unfairly by Ira the manger at the brick outlet because he does not like me for some reason. I want a credit not only for the fact that the part was not in when it was supposed to be and for the way that I have been treated by Ira at the outlet store.

I purchased a mattress in May 2020 from the Brick. Since then I have been having back issues. I contacted the Brick who activated the warranty on the mattress. I was told that there is an issue with the mattress and they would exchange it.

I was told that it would be delivered on October 15th. I took the day off work for the delivery. At the very last minute my delivery was cancelled as they said they didn't have the proper paperwork.

I was then told it would be delivered October 16th. I again waited at home for the delivery. The delivery team turn up, picked up my mattress, and was about to drive off when I realized they weren't dropping off my replacement. Long story short, the Brick screwed up again and didn't put the replacement mattress on the truck, had I not seen them about to drive off, I wouldn't have a mattress to sleep on that night.

I was told that it would be delivered on October 17th. I again waited at home. They turned up again to pick up the faulty mattress but had no replacement on the truck.

For three days in a row I was screwed over by the Brick. Endure needless back pain because of the faulty mattress, wasted time staying home, wasted a vacation day to stay home on Friday to wait, amongst other inconvenience.

I have had no help, no escalation, no urgency to get me the mattress, and no empty from the Brick staff.

This is very unacceptable, stressful, a complete waste of time, inconvenience and pain.

We bought a reclining couch and love seat and a 3 year warranty to go with it.The recliner switch had to be replaced Waited 3 months to have it repaired .The switch is not working again and the Brick has told us they can no longer order the part and they cannot get another matching recliner for our set.We have been talking with the store manager about the warranty witch clearly says if they cannot repair or order a matching love seat to the set they have to replace the set wit another set of the same quality.All the brick wants to do is low ball us with cheaper sat and a third of the electrical components.Our set has electric moving head rest, USB ports, and is top of the line quality.The brick wants to give us a cheap reclining set.
All we want is what the warranty says a replacement of a product of the same quality and they won't.

Hello,
I am copying you several emails that I sent king and state my emails are blocked by them as well as the fact that they are hanging up on me as soon as I call. I am reporting this matter to BBB to get a resolution to my problem you are truly selling your customer a fraud-based warranty company.

To whom it may concern,

Enclosed you will see a few email exchanges I had with one of your agents in regards to the credit I was due to get towards a replacement of my defective refrigerator. Due to the pandemic, Briks was not able to guarantee me the availability of the replacement fridge for over 6 months. I recently went to the store to retry and place the order but was told the credit had expired and was no longer on their system.

I have in my possession all of my correspondence with Brick or king and state, that has no mention that the credit expires after 90days... you will see in the above emails that no one cared to mention this very important condition.

Earlier today I family got to speak to a rep at your company (Richard) he confirmed that there is nothing he can do and I should contact customer service.

I am demanding you reactivate my credit toward a perchance of a defective fridge that was sold to me. Please do not hide behind the keyboard and sent me a decline email to my request. I will take it to the " Better business bureau" immediately if my well-earned and paid warranty credit will not be re-activated.

It is requested by law to advise your clients of any condition you impose on your terms. I have not one's made aware of such conditions.

Please due guide yourselves accordingly to avoid further actions on my part.

Best

My name is prabodh patel.
I ordered bedroom set in dec26 2020. it arrived on23rd jan. During assembly Came across one of the part is faulty. Request part reuqst jan last week but no response.
Same part order inquiry did 3 times afterwards but no reponse and now it almost end of the year. I have to wait so long and sleeping in a faulty bed. Order number is 122605CLXPU.
I dont need any more part and take bedroom set back and give my money.
This is ridiculous and pathetic service from Brick. Very much disappointed and never recommend to other.