Tim Hortons
Reviews and Complaints

On Sunday April 29th, I went through the drive through at tim hortons and ordered a grille chick. Chip. Wrap. After paying almost $6 for the wrap I expected a decent wrap. When I received it, there was literally two pieces of cheese and 4 SMALL pieces of chicken. I was FAR from impressed but as I was leaving town, i didnt have time to turn around to have my wrap re-made for me. I took a picture of the wrap from the top vow to show that there was next to nothing in it. Lately has been a struggle with tim hortons as my cups leak almost on a daily basis from the seam and now my wrap. I spend a lot of money at Tim Hortons and expect better quality for what I pay. The girls in the morning on weekdays are phenomenal and always do things right. Your weekend staff needs work and to be taught how to make things properly and pay attention to detail. I'm not one to typically complain but I've had enough. It's not the first time it happens and this time I'm not ready to let it slide again. Hope you can help!

I won a $5000 CIBC card on feb 27. I took my cup in to an Edmonton location fully intact and filled out the form necessary. I was then told it could take up to 6-8 weeks to receive it in the mail. It has now been nine weeks. I was hoping someone could help me out. I have heard of other complaints about different roll up the rim item issues on the news and such I am really hoping I don't have to make a complaint as well that way I don't want to have to do that sort of thing I'm really a avid customer to Tim Hortons and would really like to stay that way but you know when you win something it's really nice to be able to get that price especially something like that thank you

The only reason i would go to a tim hortons now is to use the washroom as a last resort. Disgusting the way employees are treated. And the above listed problems. How can you serve coffe and tea with no honey or raw sugar, even a dunce could figure that one out and here we are looking at a multi million dollar corporation. You are so interested in saving money you intentionally create garbage for our landfills and do no service to the public what so ever. The sooner you go down the tubes the better. Tim hortons scum of the earth.

Please see attached picture. every time I order oatmeal from your store it looks exactly like this. I had to remove a full cup of water for this to even be eatable. please fix or make a new version of oatmeal, because this is the worst I've ever seen. store number is 4165. would also be nice if you could get the manager of the store to wear actual TH uniforms instead of his white stained undershirt that he wears every day.

I went to use my two free roll ups of donuts today only to be told last day was April 20. I had asked the same location (finch subway) when are these valid until the beginning of April and was told the end of April. Very disappointed! Really you should right the validity date on the wining roll up so people won't be soo disappointed. Is there anything you can do...

This was the most dissapointed I have ever been visiting a Tim Hortons, I am bordering on angry. I stopped at the 401 Westbound Enroute at Cambridge Ontario at approximately 4:00 this afternoon and ordered a Coffee a Turkey Melt and Potatoe Wedges at the drive through. After placing my order I was informed there were no wedges. That was fine, I was satisfied with the Turkey Melt and Large Coffee, I paid my 9 dollars and change and headed out on the highway. Wow was I surprised to find I had a Turkey NOT Melt. It was Dry with no mayonaise on it, the turkey was an Ice Cold mess and the cheese was a blob on a cold piece of bread as you can see from the picture. I am not sure what Tim Hortons will do but I would be embarrased to associate with a franchise like that.

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Every morning they charge us something different for the price. Also they have poured chocolate syrup all over the top of the lid, which in return made me get chocolate all over my 500.00 work outfit, and a little on my Marc Jacobs's pink back pack purse. She also did not give us our receipt but we were at the Dublin grandville Rd Tim Hortons. We go there ever morning to get the same things and this is the second time the syrup was all over the cup.

I was on my way to work at 3pm and I ordered a chicken wrap and a coffee. As soon as i took a bite of the chicken wrap i knew something was wrong, and opened the wrap and found hard dried out chicken. I was unable to go back to the restaurant to show the staff as I would be late for work otherwise. This is very disappointing to pay over 8 dollars for a wrap and coffee and to receive that quality of food where it is not even edible. I am a frequent tim hortons customer for coffee but i definitely will be going elsewhere when i want food with my coffee in the future as it was really disgusting I was served old hard chicken. I attached the photo for reference.

Julie MacDonald

You need to make more people available to attend customer's not just when it's busy but also during slow times a customer shouldn't have to wait almost 10 min for a small order especially when it's not busy
Another location you had a lot of teens working and did not see any supervisors, employees standing around talking, on their phones not attending to customers in line, safety hazards a large container with hot liquid inside it behind the counter easily for someone to trip on

Every single time I order donuts with a chocolate glaze they always put them in paper bags and they are ruined before i get to eat them. No one orders a chocolate glazed donuts and doesn't want to eat the chocolate. Its annoying and a real bother and it happens every time and my destination is always too far away to return the donuts and complain!

I was at Tim hortons location today around 5 pm in Tsawwassen mills mall. It had a line up and two cashiers were open and had two lanes and both were open and so I entered the second bcz the lane one had two ppl standing already. And so I was waiting for my turn to go and the cashier in front of me called the guy from the other lane and told me that the lane i am standing in is not open. I said then when is it not closed . She said when the lane gets too long in one that's when we open the other lane. It was left open so how do I know when entering that it's closed. She didn't serve me and starting serving the other guy . My question is about the invisible closed lane sign that I was supposed to see and couldn't see. How do I know for next time that the lane is closed. When they both look 100% the same.

Was at your Tim's at 704 king st west in Kingston and when I ordered my order the girl taking my order was rude and had never said anything to us about being out of hash browns. It is breakfast time have enough on hand she never let me finish my order and when I raised my voice so she could hear me I was told you don't have to yell. If she would of listened to me in the first place I would not of had to yell. So when I went to the window I did tell whoever served us that I wouldn't have to yell if I was able to finish my order properly. The one who took my order never came to the window. We go to this establishment at least 3 times a day and have never been so upset with the way I was treated by another individual in my life. When we got the order our breakfast sandwich's looked like a dogs breakfast, I had to ask for my coffee because she never Asked me what I wanted to drink.
Our total was 27.00 and will never go back to this one again. I do have pictures that I tired to attach but they were to big

Good Morning,
I am not one to usually do this, but I will never go to the Tim Horton's on Cannon street in Hamilton again. This is on my way to work, so would be the most convenient - but the customer service here is appalling. Numerous instances of telling me once I have driven up to window they don't have yoguurt, one day no eggs (at 9am), yesterday was given coffee instead of tea (didn't realize until I arrived to work...told them today and was never even apologized to, nothing offered to make the situation right, was never offered refund) today tea was wrong again...the drive through at this location takes on average 15 minutes minimum. I was sitting in the drive through so long yesterday I parked and went inside. The restaurant seating area and bathroom area was filthy. Then when the debit machine didn't work, I was simply told - ya our machines don't always work here. What kind of operation are they running? I will have to go back to my old Timmies (store 66 I was told) on King and wentworth. Perhaps advise the cannon location that when you repeatedly charge a customer for something you can even correctly give them at least a refund or gift card or APOLOGY would be suggested.
if you want to follow up you can contact me [protected]@mta.ca
Haley Regan

Every time I come to the St. Paul Tim Hortons I ask for a xl French vanilla and always it is only filled a bit more then half. I always have to ask to fill up so of course the days I'm in a rush I don't and I get half of what I paid for. They need to learn to check the ones with the foam. I work at a restaurant and I know I don't serve half a cup of pop cuz when I poured it it was foamy. No I wait and let the foam go down then I fill their cup. I would love the same courtesy.

I visited the Bridge st. Tim Hortons in Belleville Ontario, at 10:30am. I asked for a bacon breakfast wrap and was served a disgusting product. The wrap was full of chipotle and there was no bacon. The woman working at the sand which station never changed her gloves as she had just previously picked up a warming tray that had hit the ground before proceeding to grab my wrap off of the grill. I would like some form of compensation for this terrible experience.

I was walking in about to get a coffee. The employee decided to let me know they were closing in 5 minutes. So i stated thats okay. He thought i had an attitude so in return he said "okay with your [censored] attitude." After he then persisted to cuss at me while I was walking out. I also stated it was a business and he should act professional... But he continued to cuss and make jokes as his friends and other employees stood around. I felt completely violated and angry. I honestly will never return to that Tim Hortins ever again.

20 Great Lakes, Brampton inside Metro
As I got to the end of my large coffee I opened the lid to get the last drop! I discovered a long black hair attached to the inside of the cup ! I was sick to my stomach! I have trouble swallowing as it is, I don't need to be swallowing a hair as I drink a coffee !
There should not be a hair in my coffee !
Do the workers not look in side the cup before they pour the coffee in ?!?!?!?

I went to a Tim Hortons on Warden ave and Bertrand ave and I noticed a few flies in the dessert display. I told the lady taking my order but she completely ignored it. This is a serious health concern because as seen in the pictures the flies/mosquitos were sitting on the donut and the croissant. I hope this complaint leads to some kind of resolution so customers do not have to face such things

There is a girl that works nights at Barrington Passage Nove Scotia Canada Tim Hortons her name is Jade Newell. She has a bad body odor, and shes very ignorant to me as a customer, there was a fingernail in my friends ice cap from her chewing her nails, and cheese in my other friends ice cap because she was working on sandwich bar and made my friends ice cap without changing her gloves. Her presentation of her uniform is disgusting, please do something or you will lose me and a few others as customers.

Thank you

On the roll up the rim promo I won a $50.00 Tim card.

I was out of town I just got back and was told that what I won was no longer valid.

This is a scam Tim Horton is a company that does not care about there customers, to them its just money.

The way they treat there customers is the way they treat there staff.

There staff and customer make there business.

Tim horton needs to learn how to treat there customers and staff.

I think its time that people change there coffee company and tim horton can join the other company's that have closed down there business.