Tim Hortons
Reviews and Complaints

Appoximately 9:30 am, May 21, I was at Tim Hortons on Bowness Road NW Calgary Alberta.
The Filipino lady that filled my order had been handling equipment, counter top, and various other non-food contacts while wearing plastic gloves.
Then with the same gloves she handled my food, directly.
I asked her if she knew the gloves were to protect the food from contamination.
She said "oh yes I know." I said, "but you just touched a lot of things, and then my food. " She frowned and walked away.
Your staff should be educated, or re-educated on cleanliness in food handling.
It is quite disgusting to watch your hashbrown picked up clearly not with clean gloves.

Why is Tim Hortons going to fail in the U.K. Market?
Customer service.
The Tim Horton product offering is great. Food is delicious, coffee has good flavour.
Problem is U.K. staff let it down.
Go to Starbucks Costa Cafe Nero the focus is customer customer customer. Cafe Nero go to the extreme and serve 3 customers at the same time.
When I went into Tim Hortons queen street Cardiff this morning I stood at the till and no one acknowledged me they carried on talking. And when you are lucky enough to get your order taken it is slow slow slow taking over 10 minutes. Tim Hortons need to get a grip on service or just pull out of the Uk

The Tim hortons store on rt 39 in arcade ny is so miss managed it's ridiculous. On 2 separate occasions both on Saturday this month I've pulled in looking at drive thru but there were 12 vehicles in line so I went inside. I was 4th in line and it took 20 minutes to order and get my order while waiting I observed people leave in frustration. There were plenty of employees working with little room to move to get orders ready. Leardership was non existent my observation was that manager was not in any way capable of leading and taking ownership of the situation there by not giving employees the tools to be successful putting them in very stressful situation.

At least twice now (that im aware of...) I have a reward on my card, order something at the drive thru.. they tell me the total, I drive up, hand them my card to scan. Total remains the same, so i'm thinking OK I know you can bank up you 5 rewards, no big deal. I pay, and later when I check in the app, my reward is gone. Not impressed!
This had happened at several Scarborough locations, and my husband had noticed the same thing — pay full price but rewards vanish

Tim Hortons does not know how to serve a chai tea. Why do they always make the error by adding coffee in the tea whe you order I order tea chai almost everyday and every second day I get a tea chai with coffee inside. How stupid can they be they don't know that tea is made with hot water and tea bags. And NO coffee. Happens at the Tim Hortons in Ormstown and in Mercier

As I went in to Tim Horton store to get a meal today on May 18 2019 at 12:30 pm there was a woman ahead of me and she ordered Tim bit and when she took the first one out of the bag there was small bugs on it so she put it on the floor and told the person behind the counter, they took the donuts and tim bit away but did not take the muffin or cookies away that were in the displace cabinet beside them and they just keep on selling food to the customers, The workers were trying to step on the bugs and i told them it would not get reed of them, I will be getting in contac with the board of health as soon as i can, this store should be closed until this problem is dealt with

This store is on 430 Coverdale road in Riverview NewBrunswick Canada.
My Name is Merrill Henwood, My email is Quilter @nbnet.nb.ca
I hope this is taken care of as soon as possible

When I went to scan my debit card the machine showed my pin code in full view with the numbers visible. I have never encountered this anywhere in Canada. I quickly took out my card and and pointed this out to the lady doing the till. I am not sure she understood what I was telling her because she talked about the asterisks that pop up when you enter your pin code . I said there were no asterisk but my numbers were showing . I have changed my code, but I think your machine was hacked or at the least broken somehow. This was at the store 1450 United Blvd
Coquitlam, BC Canada V3K 6Y2 around supper time(Mat 17/2019). I used cash instead. This needs to be checked out asp.

My name is Kelvin, and you can contact me at [protected]@yahoo.ca

Why is it that all breakfast sandwiches, bagels, croissants are burned? spoke with management over the weekend about this issue and was offered replacement sandwich and guess what, burned black again. I have included a picture. Why would you even give this to a customer. This happens more times than not. There is nothing worse than getting to work and ready to eat to find out this is what you were served.

South Park Ave. Buffalo, NY 14220. This Tim Hortons has no customer service. Grounds in the bottom of cup is a constant and oh well if you call you'll have to save and bring cup back picture is no good. But they don't tell you that, they ask for your name and tell you they will mark it down haha go to claim and was oh well whoever you talked didn't write it down. Shame!

I purchased a large double double coffee and a boston cream donut. There was no cream in my donut and they forgot the cream in my coffee. This was at the downtown location on 6 ave and 5 street in Calgary, AB. This is not the first time my order has been incorrect or incomplete. I would like this matter to be resolved in a quick way, I think the individuals at this location need to be more diligent.

Saw ad for Omelette Bites on television yesterday and decided to try them on my way to work in the morning. When I ask at the counter I am told that they do not have them yet and she could not tell me the price. When I asked why they are advertising something not available I was told " The manager does not come in until 8 am and he will update us then." I am a firm believer that you do not advertise (big colored picture on the menu board in addition to television campaign) a product on your menu if you are unable to provide it. It is not like it is a surprise to the manager because there is a national ad campaign running on television. The store that I do attend is very busy between 6 am and 8 am with people headed for their jobs and it is too bad that the manager does not see fit to make sure that everything is ready to go for the breakfast menu the next day if he does not want to come in until 8 am on the first day of sale for a new product.
Theresa Temple
Replies to temple.[protected]@yahoo.ca

Near the SE corner of 12 Mile and Evergreen in Southfield, MI is a Tim Horton. This location has the worst selection of donuts & muffins. Every time I stop in on my way to work, just before 7:30am, they do not have a plain donut or chocolate chip muffin. I can understand flavors sold are different at the many locations. However, a plain donut should be a basic item at any donut or pastry shop. I have to change my order three and sometimes four times because there is nothing on the shelf.

A co-worker has shared the same problems but she comes by earlier and she thought the lack of variety was due to her earlier arrival. It doesn't matter how early or the average morning time, this location is an embarrassment to the Tim Horton brand. It would be worth an upper level management surprise early visit to see if policy is being followed.

Today is happened again:
Date: 5/15/19
Time: 7:20am

I'll start going to Panera Bread on Southfield for a few weeks and will try again in the future.

Thank You

Hello
I have a complaint about a commercial. It depicts a young male driver sitting at the drive thru with his Father in the car. He leans in to receive a drink from the server and drives away (one hand on the wheel).. This promotes distracted driving which is an offence. We have enough bad drivers on the road. Let's try harder to keep our roads safer..?!

Thanks,

I have started using this app which was okay initially however once it sent my order to wrong location. I have reported it and got the reply about how to select the location.

Well i know how to select a location but i can not fix a buggy app. I requested my money back and there is no response. can you please check my case #NN9HD.

Pooja
email-cristeen.[protected]@gmail.com
Phone-[protected]

My husband and I visited the Tim Hortons in Georgetown located at 11 Mountainview St. N. Today May 12/19. I went to the washroom and discovered there was no toilet paper. When we ordered I asked if someone could fill the toilet paper and if they could do it shortly as I hadn't gone yet I noticed before I had gone. The girl behind the cash was still in training so she went and told a guy working drive through who proceeded to tell us that they were to busy to fill it. I asked to speak to a manager if he was not one and was informed that they were on break and wouldn't be returning for 29 more minutes. I am sure that your patrons would expect a working bathroom and part of that would be toilet paper. I did not think I was being unreasonable requesting as such. It should part of their daily duties to ensure it is full to prevent it running out during busy times. In fact during the time it took to have our conversation one of them could have gone and filled at least one and put an out of order sign on the other until they had time to fill it. Imagine your customers experience when they go to the bathroom only to realize theirs is no toilet paper in either stall. On top I am disgusted with the "customer service" we received.

loaded up top all my complaint.thank you.oshawa ling and wilson location.too many people in store taking up seating amd not buying your products.some sit in for hours and not purchasing.no room for people who do want to purchase lunch.wedges are usually hard.mitzie the worker needs to be removed from front till.not friendly enough or talkative to interact with.put her on deli since she doesnt want to speak.u need to speak and communicate if your working cash.thank you.

This morning i ordered 2 plain croissant double toasted with butter. what i got was 2 plain croissant double toasted with 'cream cheese'.

not pleased as 1 was for my boss.

another day my coffee was not right.

they practically throw your food at you trying to get more customer.

i had stopped going to Tim's - but thought i would give it a try it again today. very disappointed.

1 Stone Road West Guelph. I ordered a cinnamon raison bagel. There was mold all over the bagel I ordered today, both inside and outside... it was a dark blue/green colour and was most likely not the only moldy bagel there. And that's "always fresh" ? That is absolutely disgusting and I can't even imagine how many more bagels are like this. Thank God I noticed both the odd smell and the look before I chewed it.