Tim Hortons
Reviews and Complaints

The service at the exeter, ontario location is horrendous. Long line up forming and nobody coming to help. When someone did she was miserable. Like we're interrupting her. I only come here because it's the only coffee shop in town. If there was anywhere else to go, trust me, I would go. One of the staff was handling buns and bagels with her hands. She should be wearing gloves.
In short, I would never recommend this location to anyone.

Order a set of NHL teams quickpay card from head office in Oakville in 2013. Each card had a balance of $15. No expiration date & no dormancy fee was stated on the back. Now wanted to give the cards to my son to use. Check the balance...$0. Called head office & was told if any inactivity on the card for 2 yrs or more, card will be de-activated & all balance forfeited! That was not what is said on the back of each cards! Any help to fight Tim Hortons on this would be appreciated.
32 cards X $15 = $480. I call this THEFT!

I was anxious to try your recently advertised chicken strips. The Ad shows 3 large pieces of unaltered white chicken meat. Boy was I disappointed! I was charged $5.79 for 3 small pieces of chicken that did not even cover the bottom of the box! And, the meat was nothing more than a pressed piece of breaded mush.
I showed other clients at the Tim Hortons location and they were disgusted with what they saw!
I can't believe that you expect to have return business when stuff like that is served to consumers.

Daniel Schwartz, I am writing a complaint about all Tim Horton restaurants' use of plastic lids, plastic straws, cutlery, and other single-use plastics. Only a small fraction of plastic is ever recycled. Meaning that much of it is thrown in the trash, which is the case at most of your restaurants. I would like to inform you that these single-use plastics that are used in your restaurants are being thrown away, and eventually end up in our oceans and water ways. This is causing the death of millions of land and ocean animals. While it is nice to see that some of the plastic used in your restaurants is recyclable, it is important to note that plastic cannot be recycled infinite times, and it loses its quality. This means that some of those recycled plastics will also be thrown away, as they can't be recycled again. Daniel Schwartz, I urge you to consider using alternatives to single-use plastic. For example; paper cups, paper straws, bamboo cutlery, and biodegradable "plastic" made of 100% potato starch.

Ordered from the drive through like always and always have problems with this Tim Horton drive through
The people during the week always fix up the problem but weekend staff are terriable.
the only reason we still go there is because it is beside our home and donèt want to go to Mcdonalds.We like Tim better.
Today was the the straw that broke the camels back.
Can someone plz call me back from head office.
So much we like Tim Horti=ons we are interested in buying a store.
[protected]
Max
Thank-You

This happened on the 9th of January 2019. I love Tim Hortons sooo muchhh so when this happened I was very mad. I was called for an interview the day before because I applied to work there. I got there on time and I asked to see the manager who called me. They said she was "busy". So I waited for almost 45 minutes to see this busy manager. I got frustrated because I had to leave school for this interview. I asked to see her again but no one wanted to call her. I requested to see her again to reschedule at least. Then She (the manager) storms out from her office and approaches me. She rudely told me and I quote, "I'm busy. Sooo... I'll call you". then she walks out. My question is, If I were a customer, would she treat me the same way? That is the rudest encounter I've ever had in my life. She was so rude that I had to start contemplating if I really want to work or have Tim hortons again. The manager's name is Andrea and the tim hortons location it happened at is 1176 st clair ave w

Good morning, I have ordered through skip dishes from Tim Hortons, location is 11084, 51st, average, new, Edmonton. On 9 January at 9.00am. My order had 2 poppy lemon loaf, two hashbrowns and 6pcs donuts.
In order there was 6pcs donut missing. I called in the restaurant and the manager told me, that they forgot it. She told me that she will get it delivered. I was okay with that. But after waiting for 3 hours, still my order was not delivered at all. It spoiled my 3yr old birthday. I hope something can be done about it.

I go to Tim Horton's almost everyday and order a lrge iced coffee with 2 creams and 2 sweet n lows, I have visited the Tim Horton's location on South Hamilton Road in Columbus, OH near

I have visited the store location on South Hamilton Road, Columbus, OH near Eastland Mall. i always order food (different items) and always a large iced coffee with 2 creams and 2 sweet n lows. On each of several visits (no less than 6) between December 26, 2018 and January 8, 2019 they have been out of sweet n low. If you are in the coffee business, it seems to me that you should carry the additives that your customers requite for their coffee, It's unacceptable to be out of something so common for 2 weeks. And Sweet n Low and Splenda are not the same thing. That's just poor quality control. You are welcome to contact me about this.

My son was not feeling well and ask for timinis chicken stripe and wedges. I went at around 0900pm getting him what could actually been his diner. Drove to my closest Tim Hortons there were no more stripes so I decided to go further so that my son can eat something as he didn't eat his diner yet. So I got the package and payed 6.55$ then drove back home. when I open the box I was so upset the wedges was so dry and hard and chicken stripes even harder. I was so upset as I couldn't drive anymore as its was late already and writing a complaints seems the right thing I could do.

Id like to tell you how big of a mistake this is. Asiago is your basic bagel and is well known to many. I personally cancelled my order when I found this out.. What were you thinking when you decided to make this rash decision? Did you even do a survey or ask people about their opinionon this matter? Or was it just cooperate greed. Oh dont worry ill be letting people on fb and twitter know about this stupidity on your part..

Hi There! I visited your location at Jane & Teston, Maple, Ontario in the Esso Gas station this evening to order a coffee and a gentlemen who usually serves me was there by the name Anthony. He is sweet and always helpful and nice from the minute he takes my order until he delivers the goods in my hand. Just as he finished with my order and walked towards the back of the store, his co-worker yelled out to him in a loud and abrupt tone "now go finish what you were doing" She was beyond rude & loud towards him and so humiliating that it just broke my heart. I didn't manage to get her name but she is described as a short, slim Indian lady. This happened around 6:50 pm this evening, Sunday. January 6th. I really felt bad for Anthony and I truly wanted to turn around and ask for a manager to address her inappropriate behavior but I thought I better leave a complaint instead. I've been a customer at your location for a number of years and truly Anthony is an asset to Tim Hortons and deserves better treatment from his co-workers not to be abused or humiliated in front of customers or loud enough for customers to hear. I hope I don't encounter this type of nonsense again bc it wasn't necessary and I hope this lady is reprimanded for her inappropriate behavior.

Hello, just to say that you should add a pinch of cinnamon sugar (dust-like) on your cinnamon delight. To be more precise, the same coating as on the cereals "cinnamon crunch".
Also, add more of the flavoured part (the brownish one) and less of the non-flavoured part (whity-white one). We all have than inner basic white girl that screams for that burst of cinnamon holiday-like flavour. Please make it happen tim I have faith in you. The cinnamon sugar dust will add a nice sutle bit of texture to the moistiness of this cake.

That way, it would be fan-f*ing-tastic 😍😍

I've worked with Tim Horton's for at least 5 years all together. I've seen the store I worked at a couple months ago turn downhill. I was forced out of my position, along with others. There was sexual harassment going on as well. I reported it to the assistant, concerning myself and a minor at the time. Nothing was done. The store I worked at is absolutely disgusting and detail cleaning wasn't done like it was supposed to be done. I've been called on shift when it was my day off. The district manager that was there and another employee were sending private pictures to each other in the bathroom, on shift. There has been at least 2 cases of sexual harassment that was brought up to management and they had fired me for the last case. My last night, a employee that sexually harassed me had called my district manager and said he feared for his life and left me to close the store by myself. Which, I know is illegal. I go through and get my coffee every once in awhile and they mess up my order, intentionally. I get the rudest service, and nothing has been done about it. The franchise I worked for was absolutely horrible and wasn't fair to their employees. The supervisor that was in the same position as myself, was sending naked pictures to get raises and slept with the management to get her raises as well. I had also caught employees doing drugs in the parking lot and nothing being done about that either. Every Tim's I go to, it's a disaster. They mess up my order and it's been multiple occasions. They discriminate as well, I talk to previous customers that I used to take care of when I worked there and they keep telling me they won't go back because of the attitude of the employer and employees. They had even called an employee retarded. Something needs to be done, because they're losing a reputation and customers. I have never been so disrespected in my work life by such disgraceful people.

i went to simcoe tim hortons at 6:45 am on thursday january 3, 2019 i ordered a bacon breakfast sandwich on an english muffin and a extra large french vanilla. T french vanilla was fine but the sandwich i got was a sausage breakfast sandwich on a biscuit. I personally cant eat sausage due to the fact i have ibs and i went through the drive thru so i didnt see till i got home. I am complaining cause i just worked a 27 hour shift and wanted food before i sleep but all i got was a sandwich i cant eat and money wasted.

I just wanted to share a recent experience I had at the Guildford Mall Tim Hortons. Obviously being Christmas and in a mall, the line up was very long. I probably waited in line for more than 10 minutes (no problem, they were moving as quick as possible). I got up the the till and took 2 gift cards from the rack and handed them to the cashier. I stated I wanted 2 $25 gift cards and would be paying separate transactions. I had $25 cash and $25 for debit. The cashier was extremely difficult to understand, but I was patient with what. He did the first transaction and swiped the gift card, and then came the debit transaction and swiped a separate gift card. After this was complete, he took away one of the gift cards and said "here is a $50 gift card". I told him that's not what I asked for, I need 2 cards. The cashier then told me there was nothing further he could do for me. He never apologized, he never offered to fix it and he didn't bother to ask for help. I then asked for a supervisor to help him. The supervisor made it seem like it was my fault this happened, and didn't want to help at first. I then asked for a refund and said I would go elsewhere. She didn't want to do this either. After asking multiple times the supervisor finally said she would try and fix it and kept trying to refund my card but it would only say "declines". She wanted me to repurchase on my debit card but I have already paid for it. After being st the till for over 15 minutes at this point she finally tried a different till and issued me 2 $25 gift cards. Never once did I get an apology for what happened and the customer service was absolutely non existent. Both employees were incredibly rude and unhelpful. I feel like I have had nothing but bad experiences at Tim Horton's over the last year, and the customer service everywhere is awful. I'll be giving these gift cards as gifts, however I think this will be my last purchase at Tim Hortons. I am not one to complain in most cases but feel this needs to be known, as I was so disappointed with the service and the absolutely disregard for trying to fix a mistake that the employees made in the first place.