UPS
Reviews and Complaints

UPS driver has been bringing our deliveries almost every day and leaving them whenever he wants. The girls at the front desk had asked him several times not to leave it in the hallway where we have to have a full access for the patients on wheelchairs. Today I asked him again to take it to another hallway, he gave an attitude and said: don't talk to me like that. When I said I will file a complaint, he cursed me out in front of the patients. UPS is horrible, never ever I will recommend it to anyone.

I've ran my own small pub for over ten years now, and I have no problem turning down people that are obviously intoxicated. But, when a UPS driver shows up stumbling around, dropping other people's packages in my pub, and asking for a drink, it's a bit different. These driver's are drinking behind the wheel of an industrial truck that is full of packages. They could easily kill a person if they were to get into an accident.

More and more often, I see UPS drivers stopping by my pub to get another drink, and I have to turn them down. UPS needs to send these drivers to rehabilitation before they kill someone.

I was at my brother's house on Friday and answered the door for him. A UPS driver told me, very rudely, that he had a package to deliver and that he needed a signature. I tried explaining to him that the package was for my brother, and the UPS driver completely blew up, cursing me out, and then threw the package at me. He then stormed off back to his UPS truck and, almost ran over a little boy on his bike, as he drove off.

These UPS driver's need to cool it. He's lucky that I didn't call the police on him for assault.

To start from beginning our company distribute Danfoss product in South Africa. We are importing goods from Europe and our business partner Danfoss is responsible for logistic from Denmark to South Africa. This case is carrying from 2011 till today. In May 2011 Danfoss send us goods in custom value 19981.00 ZAR, from which we are responsible for the VAT payment. So far so good, but now all is starting. UPS used wrong amount to clear goods and instead ZAR 19981.00 they wrote on custom documents goods value ZAR 298118.00, which obviously make huge difference in VAT amount to be paid. We actually been told by Danfoss that they sent goods by UPS, we did not ordered from UPS anything. UPS they sent us Invoice for ZAR 46089.00 instead ZAR 2706.00. Now because we are not their customers and we do not have account with UPS, we should pay all fees before, as always upon clearance can be done. We right away inform them that amount which they are charging is wrong and they must rectify their mistake and issue us invoice with right value, which we will pay. They ignored our e-mails and calls and cleared goods anyway and start demanding payment from us for ZAR 46089.00, which I refused to do and ask them to give me Invoice with correct amount, which I will pay immediately. UPS employee makes mistake and they want to us to pay for that? How actually this working? Top of that all import documents are wrong with incorrect values wrong companies names etc. So I went to SARS to discuss all matters and refund. SARS employee check all documents and told me that, there is risk that refund can fail because, of the incorrect information on documents.
Now in situation like that I refused to do claim from SARS and asked UPS to rectify on their side. They didn't do anything and left all things alone. Last year I get visit from sheriff with court papers, where UPS open case against to me for not paying amount, which I apparently owed to them. I had to appointed my lawyers, to defend my self and prove that actually UPS made mistake and they are responsible for whole problem. and they need to solve problem. After sending letters between my layer and UPS lawyers, which cost couple of thousand rand UPS contact me, and asked me to meet with them to try resolve problem. I met with two representative from UPS, we discus matter and they ask me to try claim VAT back from SARS and when SARS refund us pay money to UPS account. I did told them about the risk and problem with documents and they agree if SARS for any reason will not refund money they will credit.
That is agreement see bellow.
"Dear Jerry,
Thank you for meeting with Thore Saether and myself on Friday December 7.
The parties agree on the following :

1)JV Tronics to reclaim the VAT amount on the invoice (P14436) in the monthly VAT return, once settled by SARS to refund to UPS the invoiced amount of ZAR 45832.50. UPS has agreed that due to the nature of this claim, that JV Tronics only make such claim in a month where the entity does not anticipate a VAT refund which may attract SARS attention.We will co ordinate, please keep UPS informed of the status and timing of the claim.
2)UPS to credit in full the disbursement fee of ZAR1833.30
3) The parties agree to withhold and cancel any further legal actions currently in progress or being considered
4) Should for any reason SARS not refund the VAT amount, UPS undertakes to credit such amount .

Thank you for meeting with us and resolving the matter in an amicable manner.We do hope that we can continue to assist you with any logistics requirements you may have.

As discussed please let Thore have the quote we discussed for his analysis and review ( very high, excessive amount), I am sure he will be able to assist and point you in the right direction."

I submitted refund for period 12/ 2012 as agreed and i got response from SARS that VAT return was selected for audit and we need to submit supporting document in 21 days. So I asked UPS to send me document which I can submit to SARS. After numerous calls and mail we finally got our papers on 15 of April 2013, which is 73 days latter. In mean time I had inquiry from SARS to either cancel and redo my submission or submit papers as per SARS requirement. I submitted final papers to SARS on 15/04/2013 and now we are waiting for SARS if they will refund money. But in mean time i had letter from Melany Campbell from legal department UPS with following.
See bellow:

On 7 December 2012, there was an agreement made and noted by our Mr Seather, Mr Galbraith and yourself.
It was agreed that you would claim the vat on invoice P14436 from SARS, and once this was done you would settle the outstanding amount and we would then credit the disbursement fee.

We would therefore like to bring to your attention that it has been 6 months since this agreement and to date we have not yet received your payment. We feel that this has been sufficient time for you to recover this amount and make a payment to ourselves.
We have no choice now but to insist that this agreement be upheld and that this matter be settled by no later than the 30 July 2013, alternatively we will have no choice but to hand this matter over to out attorneys to resolve.

As you can see they threatening me with lawyers again, but we did exactly as we agree to help them recover money and UPS is the one who was holding back situation. I am getting sick and tired from their attitude and threatening me for they employee mistakes. I am going contact all major South African newspaper with same letter and If UPS will not stop to threatened me I am going open case against to them. UPS is most terrible and company I ever dealt with. How is possible to happens ? How they expect someone to pay for they mistake. Because they are big corporation, they can do what ever they want. Never met company with such a incompetent people and stink attitude.

I have come to this UPS store, since it opened yrs ago.On Gilbert, AZ. & Elliot RD. Next to Safeway. One of the employees has taken my daughters cell phone numbers, from the paper work. To think he has our address! One daughter mailed a package in Dec 2012, received a phone text, on how he thought she was beautiful, ask is this you ____. I wanted to talk to you, I mailed your package for you... then this June 2013 my youngest mailed a package, got a text, saying the same creepy stuff! They told me what he looked like, we have the texts saved. It took 3 day to get hold of the owner, He has not called me back! I know who this man is by the description! Waiting to hear from the owner! UPS store in Gilbert, AZ Valvista & Elliot Rd. I called him this morning, He said, he talked to his manager, and he will not do again, he also said, he got the cell # s from a friend. really! my children do not know him, the UPS manager, text to my children, You do not know me, I helped you with your package. That is stealing personal information! He knows our address too. The owner, said, thats what people do, to get to know you, I do not think so, that is stealing information!

As an ASO - I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS. We have provided all the information that they have asked for - but today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost. The claims people are arrogent and condescending and have the attitude that everyone should know the constantly changing rules that UPS uses to not pay claims. Buying UPS insurance is a waste of money - you will never get your money back!

I got home early two days in a row because I knew the UPS guy was suppose to come by and drop off my packages. Both times I was on the phone with my husband and I hear one, just one loud BANG at my door. Mine you I am only a few feet away because I seen him coming and I wanted to beat him to the door. He throws the box and leaves. The second day (time) he threw the box I went outside and asked him to come here and I asked him why he didnt knock on the door and hand me the box. And I also asked him why he threw my merchandise that I paid for. He was rude and disrespectful and I notified my leasing office of door damages. He got n my face while I was holding my child and proceeded to yell at me and open up as if he wanted to fight. He said he didnt care because It was a box from finishline and it was some shoes. The fact of the matter is...he didnt pay for it and he has no right to throw anything at my home especially if its mine and not his.

About 2 weeks ago I ordered a World War 2 helmet from a company I deal with in the states for antiques. I had no problems before with this company and shipping was no problem. Well, just last week when the package came to Winnipeg I got a call from UPS saying that customs wanted to know who my broker was? Dughhh UPS, there has been no problem like this before, then they wanted to know if this WW2 helmet, (which is a replica) was for my personnel use?over and over again, and they would not release the shipment unless I pay the customs fee up front. Normally what would happen is that I pay when I get a bill in the mail from UPS. Well they raised a stink over this helmet which has no insignia on it. It is a replica of a 70 year old product. I collect WW2 uniforms books, movies etc and no problems. UPS called me up again and said they copied down my payment number, humm after all this time my payment is on file they now say they mess it up? The law in Canada says I can collect this stuff so long as it is not use in any hate related things in public. Well, after this charade of back and forth I went to the media who intern told me that they called Canada customs and they said that they cleared it and that it was UPS fault. UPS says it is customs fault, and that it was selected for being checked. If that is the case then doesn't Canada Customs know the law in Canada? That it should have been waved off. I am sure they get WW2 stuff going back and forth between the border and this stuff is not at all hate or related to some radical group. Yea, like I am going to parade with this helmet on I be the laughing stock of Alberta. Never use UPS again they seem to be incompetent people. I always get some person who can't be barley understood over the phone when complaining. I finally got the package delivered to me. Below is a scan example of how the harassment I had to put up with.

Canada has no legislation specifically restricting the ownership, display, purchase, import or export of Nazi flags. However sections 318-320 of the Criminal Code, [8] adopted by Canada's parliament in 1970 and based in large part on the 1965 Cohen Committee recommendations, [9] provide law enforcement agencies with broad scope to intervene if such flags are used to communicate hatred in a public place (particularly sections 319(1), 319(2), and 319(7).[9]

Also, after being on the phone to UPS I got in my email I need power of attorney to release the helmet. I called back UPS and they say it is Canada Customs doing this. Funny I had stuff checked by customs many times and the tape on the box to reseal the package says "Cleared by Customs" and delayed and it was waved on through. Normally my stuff goes through Winnipeg, MB and then it goes to Calgary, AB and up to Olds, AB. This time I got a notice from Fredericton, NB that says I needed power attorney. I called up UPS and they said I needed to give them permission to release the package and power of attorney is just a consent form. Really, because according to the legal terminology of Power of Attorney it means somebody else to handle some else's affairs if they are incompetent or sick to do so.

Delivered
Delivered To:
OLDS, CA
Delivered On:
04/10/2013 12:35 P.M.
Location:
Front door
Service Level:
UPS Standard
Package Progress

Red Deer, AB, CA
04/10/2013 12:35 P.M.

Delivered
04/10/2013 6:48 A.M.
Out for Delivery
04/10/2013 3:30 A.M.

Arrival Scan
Calgary, AB, CA
04/09/2013 10:33 P.M.

Departure Scan
04/09/2013 4:18 P.M.

Arrival Scan
Winnipeg, MB, CA
04/08/2013 10:00 P.M.

Departure Scan
Winnipeg, MB, CA
04/05/2013 7:11 P.M.

Import Scan
04/05/2013 2:52 P.M.

Arrival Scan
Fredericton, NB, CA
04/05/2013 4:38 P.M.
Power of attorney documentation is missing and is required for clearance

Now this is a normal procedure same company I deal with WW2 stuff:

Red Deer, AB, CA
04/04/2013 10:35 A.M.
Delivered
04/04/2013 9:00 A.M.
Out for Delivery
04/04/2013 3:30 A.M.
Arrival Scan
Calgary, AB, CA
04/03/2013 10:23 P.M.
Departure Scan
04/03/2013 4:11 P.M.
Arrival Scan
Winnipeg, MB, CA
04/02/2013 10:00 P.M.
Departure Scan
04/02/2013 3:00 P.M.
Arrival Scan
Fargo, ND, US
04/02/2013 10:30 A.M.

Departure Scan
Winnipeg, MB, CA
04/02/2013 9:36 A.M.
Package data processed by brokerage Waiting for clearance / Receiver's customs broker has been assigned The shipment is now released to move in transit
04/02/2013 9:31 A.M.
Package data processed by brokerage Waiting for clearance

Fargo, ND, US
04/02/2013 6:02 A.M.
Arrival Scan

I ordered a Vizio TV off of Amazon for my Grandma's birthday (her tv is 10 years old.) I paid extra for two day shipping so it would be here on Monday 3/18. As of tonight Tuesday 3/19 the TV is no where to be found, it cannot be found due to "emergency" circumstances.

I worked for UPS for the past 5 years. Safety first is their motto in meeting yet once on the floor working or on the clock that goes out of the window. I was struck by illness on the job with Rhabdomyolysis, (Healthy athletes die from this quite often) they had me train for a new driving position during a heatwave in winter uniform and with a supervisor who skipped my lunches, chain smoked and felt it was good enough to drink mounds of water all day instead of eat when the houses to be delivered to mostly have lengthy driveways to haul up and down. This went on for 2 days with 11-12 hour shifts. I ended up going to the hospital which was mandated by the Doctor appointed to UPS workers, my body started to shut down, my muscles began to destroy them selves, my heart became irregular and I still have high blood pressure, I could have lost my life. Management/union reps visited me the same day I was admitted and showed concern. It has been 7 months since, this happened in July 2012.. 7 months of UPS contesting my illness, leaving me and my family facing foreclosure and shut off notices. They know my struggle and the fact that I do not qualify for workers comp, they are quick to pay claims for packages and customer complaints because they avoid any bad publicity, but care less about the welfare of their workers. They make the load workers touch packages twice which are against all rules, they allow supervisors to load trucks against policy, and create a fake atmosphere in the warehouse following rules and regulation only when upper management is scheduled to visit. There is much more, but my complaint is that I could have lost my life, and they are fighting not to take responsibility for a life, but will for a package. Disheartened and disgusted.

I just want to complain about a very rude and disrespectful driver who delivered my package yesterday. For what I know his name is jaime, I am working in one of the shoe store here in inglewood as the office manager, jaime the ups driver went inside the warehouse to give us the package, he usually hand evry package to jeronimo so he was surprised when I was the one whos getting the package from him, he was like "nope not you, I dont know you, not the bald headed guy" which is very embarassing and humiliating and evrybody in my workplace laughed at me I felt really really bad about it because first of all I dont know that driver (Jaime) we are not friends how come he's gonna throw a joke on me as if we are close. I kept quiet and didnt say a word hes still throwing jokes on me making fun of me so I dont kknow I felt really bad cant explain how I felt that time, for me that is very disrespectful I want you to punish him or maybe to atleast remind him to be cautious in whatever he was saying or doing specially when he doesnt know the person he was talking to..

Ps. Im gonna paste/attach something on this message so you would know whos driver/jaime I am talking about. Hope you can help me and punish all this disrespectful, rude and abusive drivers from ups. Just in case you guys couldnt understand what I pasted on my wall heres the tracking number so you can track down whos driver deliver my package 1z00262f0163415952 1z00262f0163415952

Sincerely,
Nathe

At the request of nico melegrito, this notice alerts you the following shipment has been delivered.

Important delivery information
—

Tracking number:

1z00262f0163415952

Delivery date / time:

30-january-2013 / 10:07 am

Delivery location:

Front desk

Signed by:

Jeronimo

Shipment detail
—

Ship to:
Inglewood
Ca
Us

Ups service:

Next day air

Weight:

2.0 lbs.

Quantum view request number:

26cad95434c9fd90

I order a PC from Lenovo, UPS tracking stated that the PC would be delivered by close of day on the 3rd Jan, so I worked from home and waited in all day. It didn't arrive the tacking updated at 9pm to arriving the next day the 4th Jan with no reason.

Again I arranged to work from home, waited in all day at 4pm the tracking was updated to say they had tried to deliver but I wasn't in which was a lie I had waited in all day and no card was left. Delivery man clearly wanted to go home early.

No explaination as to when it will be delivered now, charlatans.

Paid a lot of money for 2 Day Air shipping with UPS only to find out that my parcel has moved from Coppell Texas to Spring Texas (3 hour drive by car) has taken 5 'business' days (not including holidays and such) -- Dang it, my parcel was supposed to arrive in Wisconsin long ago. {sigh}!

There's been NO mention of damage or weather delays.

That parcel contains urgent supplies and is why I paid extra for 2 Day Air Shipping to expedite the delivery process. But I guess the UPS hippie bus must have taken a wrong turn, oh wait; my parcel is suppose travel by 'air' {doh}!

This statement is true; I have all copies of UPS tracking info including receipts of payment should any official person require further evidence to support my case. Of course the company who supplied the items are not at fault and since they arranged the shipment; a claim for refund will need to be made by them and then credited to me; should that fail?, I intend to lodge official complaints to the appropriate authorities.

UPS must not be allowed to accept money for services they did not provide. If any else has an issue such as this? then I strongly advise you to lodge an official complaint.

UPS is a big cheater. I am suffering so much because of these guys. My parcel was coming from United States and it just circled in my own city for 5 days.They posted fake delivery attempts. Each evening i come home, call them and ask about my package. They give a fake reason for not delivering it. After 5 days of frustration, I finally could reach a supervisor who assured me that i will get my package today itself. But as expected i did not get anything. I was not surprised to see a fake comment on the tracking information that "As per the customer request, the package will be picked by the customer at our office. Customer has confirmed it." It is all fake, white lie, they make up things. I did not get any call, never confirmed that i would pick them at their office. I had already been to their office the previous day and they returned me telling that the package will be sent to my home.The customer care representatives keep lying that they are sending urgent messages to the parcel center. The parcel center also updated in their records (as told by their agent) that they called me multiple times and have discussed the delivery of this package. I was never contacted by them. They dont want to do work just bother poor customer. Canada post is so much better. I wasted so much time, energy, money because of totally unreliable services by UPS. I would NEVER EVER recommend their services to anyone.

I recently ordered by phone an item from a store in the United States. The item was not available in Canada and in limited supply in the U.S. It was an expensive item. I paid for the item upfront by Visa. I was not told at the time of purchase by the store or UPS about any charges other than the purchase price of the item. The store sent the item UPS. I was contacted by UPS prior to delivery to tell me the multiple hundreds of charges in hidden fees ( GST, Duty, broker charges and GST on the broker charges) that I would have to agree to pay COD, or my package would not be delivered. This constituted theft, as the paid for item was my personal property, and UPS was holding it hostage, trying to extort hiddedn fees from me if I wanted to receive it. UPS refused to negotiate with me, saying their contract was only with the store. UPS finally agreed to deliver the item the next day if I agreed to pay the fees. They did not delilver the item the next day. UPS refused to say why but said it was delaying the delivery until the following week. I called the store, which called UPS, and UPS told the store that it could call again the next day and "perhaps" the item might be delivered that day. I still do not have the item although it is my personal property.

On Aug 22, 2012 I was driving to Louisville KY alone on I 24 just north of Chattanooga TN. The road construction called for the right lane to end ahead so I moved to the left lane. When the bottle neck came the UPS driver came up on my right side, stomped on his gas pedal and forced me in to the ditch. He was hauling a full size trailer leaving me no choice but to stop in the weeds and wait for him to pass. I have the truck number, a description of the driver and the plate number of the trailer but do not know how to reach the home office and file my complaint. I am a responsible adult and travel this road often. I have seen truck drivers take advantage of "4 wheelers", as they call automobiles, but this was too blatantly obvious that he had no concern for my health or safety. UPS needs to know what their employees are doing on the road,

Save your money and go somewhere else. Sent my TV through this
Company. Received it damaged. The whole inside of the the TV was in pieces. Long story short it took them 3 weeks to pick up the TV. Even after requesting certain pickup times. Each three failed attempts to pick up the would cancel the damaged claim. They finally pick it up and send it back to Ottawa (it was sent from Ottawa to Calgary). They have their own "investigation" team. Two weeks later I call to be I up on the status of the claim.the guy at he ups store said that because I did not purchase insurance on the TV that there was nothing they could do for me. Only the fact that they don't have insurance, only if lost. I asked him what they did with my TV and the guy couldn't tell me. Just maybe that it was in Ottawa or Calgary. I don't understand the point of them picking the TV up if they had if they had no plan on doing anything. Please do not not go with this company. I really wish I hadn't.

Our driver has become a nightmare after we filed a complaint with ups about our driver having a fit and talking # about my wife because she was not able to open a gate fast enough for him. He told our neighbor she was #ing crazy because she wanted him to come later to drop off the boxes. We reported him to the customer service department and the area manager did everything to excuse what he did. She told us we had to just understand he was from hawaii and that is how he is and to make sure the gate will be open for him when he arrives. After all that b. S. He now has become a nightmare to our business, refusing to deliver our shipments where we need them to be droped off and he even told us that there is nothing ups will do to him because he is the only driver for our route. One day my wife was alone and the gate was open but he refused to go to the back to deliver over 6 large boxes. He flat out said I am not going to do that and dropped the boxes in our front office blocking the pathway to our front door. My wife reported him again and then later in the day, he stoped by asking who reported him. I was shocked. Again that the palm springs area manager did nothing. We asked the manager to stop by our shop but she has refused to come by. We cut off ups from our shipping acccounts but other vendors still have to ship through ups to us meaning we still have to deal with this jerk. I asked the manager to give us a contact number for her supervisor, but she has refused to give us that information. Dealing with this driver is a living hell.
I need a direct california area manager contact.