Walgreens’s earns a 4.2-star rating from 7891 reviews, showing that the majority of pharmacy shoppers are very satisfied with purchases and services.
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Prescriptions
Called yesterday to local Walgreens 7399 to get my rx filled spoke with Taylor and she was rude very unprofessional would not let me explain the reason I needed my rx before the 19 of March I will not refill anything else due to being treated like I'm a dog So please please Taylor needs to learn customer service and better pharmacy tech or go back to school
Read full review of WalgreensService
Ivonne at my Walgreens 1668 Collins Miami Beach Fl 33139 #15914 She refused to take care of me she skipped me in line and so I explained ‘I am 1st and I have been waiting so please get my items fr behind the counter ‘ and she refused making me wait longer This is unacceptable. Please correct this practice with Ivonne... I live here and I go in everyday she...
Read full review of WalgreensPhoto computer and asst manager
I went to walgreens to have a picture (digital media photo) made into an 8x10 printed photo. I became frustrated quickly due to not being able to select the + or - under the photo or deselect a adjacent photo on the screen. I attempted this a few times verbally showing frustration. I asked for assistance from the front cashier. The asst store manager...
Read full review of WalgreensUnethical behavior and treatment
I went into the Walgreens at 7109 S Jeffery Blvd, Chicago, IL 60649 around 3:20 pm March 12 2021, I was there to buy laundry detergent. As I navigated the aisles over to the detergent I noticed I was being looked at suspiciously by multiple employees. After making it to the detergent I needed help UNLOCKING the security case for the Tide detergent I wanted...
Read full review of WalgreensPharmacy
on 3/12/2021 I entered the Manchester CT location at 295 Main St for my covid shot. I had contacted the Service number to schedule the appointment I arrived as scheduled to find that there was no scheduled appt. the associates were rude asking was I sure did I have the right day and location as I explained I wrote the information as provided I am capable of understanding what was told to me. Once home I contacted the number back and was advised that the appointment was created in error. And was given another appt. That is fine but to treated by your associates in the Pharmacy was uncalled for. I would hope you would address the customer service provided as a Manager of Customer Service I look for the same service I provided daily. The number that scheduled the appt was [protected]
Electronic Item
I purchased an electronic item from Walgreens, Thomasville, Ga., Smith Ave. store . The item did not work. Returned item to store. When ringing up the returned item this appeared "Item not returnable " . I was told I could not get my money refunded. They kept the item and I left the store.
Allen Lockerman, telephone- [protected].
Desired outcome: Want my money back
Trouble with my prescription and customer service
On 3/4/21, I received confirmation my mail order prescriptions had been received and my credit card would be received once it was mailed. The next day I received the following email (Note there was no order number on either of these emails):
WANDA, there's an issue with your prescription order.
There's an issue with your prescription, insurance or payment information that needs your attention in the next 3 business days so that we can continue to process and ship your order.
Please check this secure message and take the suggested actions within the next 3 business days to resolve the issue so your order can continue to process.
For further questions, please contact your Walgreens.com pharmacy at [protected].*
Thank you,
Your Walgreens Pharmacist
[protected]
I tried calling the above number and they told 3/5 and told me to contact my local store. I contacted them and they said I had cancelled my order. I said no, and they told me to call above number again. I called, was transferred 4 times, total time on phone of 45 minutes. Finally, after on hold for 37 minutes my call just dropped off. I must mention, I tried "Please check this secure message" on above email but my account shows no messages. I sent an email through Walgreens website, but today I checked and I does not show I sent any messages at all. The email sent is automated and you can not reply back to them. I am sure they just don't want to be bothered having to give any answers. They give ME 3 business days to respond to their email but do not give you any opportunity to do so.
Desired outcome: I wanted prescription filled an mail out in 24 hours, but I am no longer willing to pay the $19.95 cost, since it is not possible.
Illegal dope dealing
So Walgreens has this problem gangstalking because they are dealing illegal pharmaceuticals and marijuana for the government In Springfield Oregon. All Fortune 500 companies as you know also illegally deal dope but maybe Gangstalk dumb people who don't know that police are sometimes the #4 car. Maybe Gangstalk people who don't realize we designate certain...
Read full review of WalgreensPharmacist
Yesterday I picked up a prescription for my sister recovering from knee replacement. Prior to that day (on a previous pickup) the pharmacist had recommended a nasal spray in case of overdose. They first had to get it approved with the insurance company and I didn't have time to wait, so I told her to go ahead and get the approval and if my sister wanted it...
Read full review of WalgreensRx pharmacy club
The sales pitch price for drugs is 1/3 the actual pricehen purchased. Looks like fraudulent sales information aimed to get sign-ups.
Spent70 minutes getting transfered to no one at Walgreens who could explain the difference.
Desired outcome: Explanation of difference in prices
Email message
Walgreen Company
Attn: Complaints Dept.
March 3, 2021
I received an email today (attached) stating that walgreens_has_a_surprise_for_emfortner (me). It doesn't indicate who it's from and it's addressed to lbender. [protected]@gmail.com. I have no idea who this person is or how I got this email.
I see in the small print at the bottom of the email it states "Walgreens is a trademark who is not affiliated with this promotion". I'm not sure how that works, but I was certainly under the impression the email was from Walgreens.
Actually, the reason I'm writing is that this email is a total scam and if I were Walgreens, I would unaffiliate myself from it as soon as possible.
Walgreens is a good company and this scam can put a BLACK spot on its name easily. How can someone put out an email with a company's name on it and then state in small letters, at the end of the message that this company is actually not affiliated.
I'm serious. I usually don't open this sort of email, but because I thought it was from Walgreens, I did so. The contents and where it led ticked me off.
I'm no legal eagle, but if I were Walgreens, I'd have a chat with my lawyers to see what can be done to end this.
Just my two cents worth.
Ellen Fortner
[protected]@cinci. rr.com
Desired outcome: Put a stop to this
Pharmacy service
The pharmacy service has been poor since Rite Aid was changed to Walgreens. My families prescriptions aren't being filled in a timely manner. When I call to check on prescriptions I have to wait in que for at least 30 min. at a time only to get disconnected. Sometimes I wait as long as an hour. They have lost some of the good pharmacists they used to have...
Read full review of WalgreensPharmacy
I try to order my insulin and keep getting messages back on my cell phone, my insulin is delayed? Being a type 3 diabetes, means I had most of my pancreases removed and require insulin daily. So now I just about run out of insulin and I drive back to walgreens and talk to the pharmacy person, he tells me I can not get any insulin because I already received...
Read full review of WalgreensApple lightning to use cable (2m)
I purchases the iphone charger while I was visiting family in Denton tx at the location of 101 west university dr, denton tx 76201 because I thought I had lost My charger but once I arrived at my desired location I found my charger and tried to return the charger at another location at 4921 Bryant Irvin rd Fortworth Tx 76132 where I was advised that they...
Read full review of WalgreensPharmacy
On Friday morning February 26, I called Walgreens pharmacy (6030 W. Oklahoma Avenue Milwaukee Wisconsin 53219) for a same day refill for my medications - Losarten and Simvastatin. On Friday evening the prescription was not ready. On Saturday afternoon February 27, when I went to the pharmacy to pick up the prescriptions, I was told that they are not ready...
Read full review of WalgreensUnethical behaviour
Employee #255 told me I was only allowed two of the gallon waters. I said okay. When it came down to ringing up my case of water she wanted me to pick up the case. I asked her if she could use the register gun. I asked her if she could come around the corner and scan the bottles. To my amazement you stated a series of unprofessional comments. I can't quote...
Read full review of Walgreens and 1 commentThe manager who kicked out a man without looking further into what the customer reported
Yes, I just seen a video posted 3 months and I want to address that I do not care how long ago it was, that manager was full on racist and it's annoying that there's no one else in charge that appears in the video to manage how the [censored] she handles walgreens customers, I don't know her name because she refused to say so on the video but you know exactly who i'm talking about. What a disgrace. Know who the [censored] you're hiring.
Read full review of WalgreensEmployee
I would like to file an official complaint against store# 13717 and more specifically an employee named Jessica who identified herself as the store manager. Today, February 24, 2021, at approximately 1:15 pm, I was in the Port Monmouth Walgreens Store# 13717 which I frequent quite often due to it's proximity of less than half a mile to my home. While...
Read full review of WalgreensThe pharmacists and dealing with a hospice patient
I had my Mom's medicine called in to walgreens at quince and white station in Memphis Tn and the Pharmacists who name is Jay who is not filling the prescription correctly and blames the hospice doctors and nurses for things not being correct with the prescription. The medicine is covered by insurance and with Mom being under hospice care but since he didn't do his job right I had to pay for medicine that I shouldn't have then told us since it HAD been called in more than once we could come back the next day after the I guess system overrides what he messed up he would give us our money back and that is not very business friendly. I cant leave my Mom alone and I am her caregiver without any help taking care of her. I am going to take my business somewhere else because any way you look at this situation it's wrong in so many ways. He needs to be retrained or something.
Thanks Teresa Gowens
Covid shots
The site for the covid shot is a disgrace You go thru setting it all up after you see its listed as a Massachusetts site for vaccine and finding a time After filling everything out and the very end it tells you there is no availablity for 1st and 2nd shot or one seperate check off for second shot. when you check off for 1st and 2nd shot the next page say...
Read full review of Walgreens and 1 commentWalgreens Reviews 0
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About Walgreens
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific Walgreens location or service you are complaining about.
- The date and time of the incident or issue.
- A clear description of what happened, focusing on the nature of the issue.
- Any interactions you had with Walgreens employees, including names or descriptions if possible.
- Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
- The company's response or lack thereof.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.
Remember to be factual and include any relevant information about transactions or interactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.
Overview of Walgreens complaint handling
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Walgreens Contacts
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Walgreens phone numbers+1 (800) 925-4733+1 (800) 925-4733Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have unsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
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Walgreens emailsconsumerrelations.bb@walgreens.com100%Confidence score: 100%Support
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Walgreens address200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
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Walgreens social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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