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4.2 13 Reviews 1823 Complaints
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Walgreens Complaints 1823

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G
7:09 pm EST

Walgreens Atm fraud?

ATM Machine at Walgreens, 900 Rucker Blvd, Enterprise AL may be collecting card data and pins. Does not deliver service but times out on tcp ip error

Machine had no data line connection just an electrical plug.

Machine had Allpoint markings on front and CardTronics elsewhere and Hyosung embossed in metal on the front.
Machine does not belong to NAvy Federal Credit Union as marked and stated by employees. Navy federal credit union indicates it's markings are advertisements and they have no other affiliation .

Employees seemed unconcerned and stated that t

Desired outcome: Eliminate fraud, if any and report to proper authorities

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5:20 pm EST
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The Good RX Coupon said the price would be $18.27-$21.27 at Walgreens. Mine Walgreens would not honor the price and said the minimum price would be $29.63. They would not honor the GoodRx price. I need the medicine and paid the $29.63.

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4:38 pm EST
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Waited from 2:12 pm to 2:46 pm to pick up medication at Walgreens store, 5702 Weber Road, Corpus Christi, Texas 78413. Twice I was told to wait with no further explanation. Only one person was working taking care of in store customers and same person assisting vehicles at drive thru window. This issue should be resolved and have additional clerks work assisting the pharmacy.

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8:56 pm EST
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Dear Corporate offices, Re: Walgreens - Store #3366 3400 COORS BLVD NW Albuquerque, NM 87120 *Complaint on Store Manager Maria and employee Hector When purchasing weekly items for my aunt for years at this store, I have recently experience a new employee by the name of Hector who demonstrates a rude behavior towards customers. When asking him not to scan...

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K
1:56 pm EST
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On 2/16/2021, I had an unbelievably bad customer experience with the wehrli location in naperville. Sarah & Andrea were shockingly rude & unempathetic to out-of-town friends of ours that had scheduled their covid testing online. They were unable to make their originally scheduled time because their uber driver refused to take them through the drive-thru for...

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E
9:34 pm EST

Walgreens Racism / false report / abuse against a child

my name is Esperanza Rossi an American citizen
Mother of three and stay at home mom.
The following stament is my side and true version
Of a incident that took place on Feb 13th 2021 at the walgreens located at river Grove Illinois.
While staying at a nearby hotel we decided to get some candy snacks etc. I'll say 2 minutes after we entered the stored a manager named Jennifer
Told my daughter and her two friends to STOP SCREWING AROUND! (EXACT WORDS) AND TO LEAVE. When my 11 year old daughter told me
I was in completely SHOCK. This a store that we go
In a regular basis and spend a good amount of money every time!(you can check my membership) when I asked the manager she SCREAMED AT ME and told me if they were her kids
They wouldn't be doing that. DO WHAT?! LOOK AT THE TOYS?!?! And Easter baskets?!? When I took my phone to take a video and ask her to repeat she walked away. She said those teenagers were screwing around! And you should be ashamed!
She pushed me (I have her in video) the assistant manager told me to call corporate. She then proceeded to call the police and made a false stament. Being a loyal customer was my crime!
I refused to think i was treated so badly only because I was judged for our brown skin and my accent. She ban me from the store for no reason!
I'm very active person in my community and take a pride and my biggest accomplishment is being a good mother. My daughters are exceptional kids.
My youngest Daughter Mia Rossi is straight A's student. She has received a catholic education
Cheerleader from Shabbona Park (local and national champions) she attends ballet and hip hop at a dance school few blocks from that store.
I went to the police station i spoke to a lutanant who apologized for the officer behavior who previously told me HE KNEW HER and believe her.
When I asked to check the cameras they refused.
I don't want you to take my word for granted and PLEASE check your cameras. I also will ask the principal, coaches, teachers, alderman to put a good word for us . I hope I hear from you.

Desired outcome: check the cameras

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4:24 pm EST
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Walgreens Eckards

H hoffsmh1 ·Feb 12, 2021

fla blue
eckards concerning walgreens
I filed that there for my cases
who is handling the cases over eckards for them as walgreens
im waiting to receive my letter for the cast off
around the time of hurricane Bernard
I filed for if no one was concerned that they weren't able to handle
the closing of this store and for victims of flood
or it I filed for this as am waiting for that she gave me
a address I need again for my fracture it showed it being there
i'm waiting again since this was online as in for it not working
or if I wasn't on this and need that phone number again please look it up
where the address for the original eckards what telephone number since I have a cases with them for the walgreens that handles that
to look it up I did that when I was there

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J
11:20 pm EST

Walgreens Prescription

I keep extra medications if I lose insurance because I can't afford to miss a beat. These [censored] don't care

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J
10:15 am EST

Walgreens Covid shot

I had called Walgreen in Springfield Illinois to see if I could get the covid shot and was told I would have to do it on line, the reason I called I was watching good morning and they had a V P on and see said you could call the store and get a appointment. the people that answer the phone are very rude and they told me only take appointment on line and I said I don't have a computer they said fined some one that does or go to a library. so witch is right. you need to have your people go to a customer service class.

Desired outcome: call

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J
2:04 pm EST

Walgreens Rx refill

Cannot reach anybody on [protected] line 40 minutes hold. Called local pharmacist and she gave me [protected]. On hold 30 minutes so far after being transferred to e-commerce dept. apparently problem is with walgreen shipment and alliance although previous bottles show alliance. Local pharmacy shows Rx filled 2/9 and same on line chat says no. Alliance shows none [protected]). In the meantime I need my Eliquis and, others. If I have provider send in another request drug company I may not fill as may show done and at this point who knows.

Desired outcome: Need Rx. Need to talk to know if shipped and by whom

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DARLENE VITA1974
US
Feb 18, 2021 9:45 pm EST

When calling any pharmacy I always pick the option for prescribers, and i am not a prescribe.Honestly thats the only way they ever pick up in a decent amount of time.I thought they were gonna be mad at me for dialing that option but nope.I don't think they can tell the difference between a customer line vs prescribe line.You can try it and if they figure it out let them know its unacceptable to wait on hold for longer then 5 minutes.After all sick ppl need their medicine too.Hope this helps someone.

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P
7:48 pm EST

Walgreens Covid line disaster

I went to pick up an important new heart medication prescribed from my doctor. Upon arriving at a different drive thru location i usually attend in sacramento, ca, I found that the drive thru had been converted into a testing lane. No employees had appropriate PPE, and all people, whether immunocompromised or not, are expected to go through the same line that people symptomatic with covid (including the new strain far more virulent than the one that caused the pandemic) to get our medications.

I called and employees refused to verify my information on the phone and walk a few feet out to the same drop off site for cigarettes and alcohol. They also told me another location might not have my medication and tried to convince me it was "safe". These are not trained health professionals and for a person who would like nothing better than to get their medication (and also not risk death everytime they went outside) I would have liked nothing more than to be done. But I had to call another location. They informed me all walgreens pharmacies would soon have a covid testing site where the drive thru is. The only option they had for me (and everyone else with immune issues) is either risk it, get someone else to risk it, or change pharmacies.

sadly, many have only some pharmacies covered by insurance. Others like myself are allergic to many medications because of complicated issues, and rely on one particular brand of patches, pills, or injectibles. I was informed that there is delivery, but not of controlled substances. I am allergic to every brand of fentanyl patches given one, and walgreens is the only pharmacy in the past 6 years that carries it. I am traumatized wondering what I will do, and fearful for every disabled, vulnerable, and immunocompromised person that this pandemic has left behind.

Its high time delivery was offered of medication, and what a way to employ people during a time of economic depression and massive suffering. If not, there needs to be some way to allow people who are vulnerable a safe way to get their prescriptions. With the new UK variant far more contagious and so many refusing to mask, making errors with testing, the lack of employee PPE I saw, rolling this out is a disaster waiting to happen. It would be so simple to have an area further away with a box, or then allow prescriptions walked 10 feet out the door to curbside with other groceries. Otherwise that is denying the most vulnerable people a safe way to get the most important thing they can at walgreens - and medications for many of us are not a choice. They are a necessity. And regardless of whether insurance dubs generics different or takes allergies into consideration, our bodies do.

Disabled and vulnerable people should not be in line for their medications where people have covid. If I hear one more "but they're in their car/the box is closed/you can mask" and have to explain what being immunocompromised in 2021 means i'm going to cry. So many rely on walgreens pharmacy to fill our prescription needs. Please don't make our trip to fill up into a death trap and fix this before it rolls out everywhere and we're out of luck! If another drive thru near me didn't have this in stock, i'm not sure what i would do. heart conditions can't really wait, and i hate to think of the nightmare so many will go through having an rx called in they desperately need and arriving to see a line of people coughing and spitting.

Desired outcome: anything but this.

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E
3:03 am EST

Walgreens Shipped items

Photos will speak for my review

Desired outcome: Package [censored] correctly

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3:24 pm EST
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Walgreens Billing

Duane Reade local pharmacy agreed it billed to wrong year & ins plan & filled with Walgreens parent for us to get refund as their systems does not permit it. 6 wks later still have heard & got nothing. It is messing up insurance plan for this year. Supervisor was supposed to call me back. Heard nothing. Local pharmacy says they are powerless. I need this solved this week (2.8.21). Walgreens' systems are awful.

Desired outcome: Undo all billing for 2021 and appropriately bill 2020 plan. We have disputed charge pending this.

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4:48 pm EST
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After ordering over the phone, the prescriptions were ok'd to pickup at the walgreens. When we went into town they were not ready. The line was 10 deep and only one person to service both walk up and drive thru. An hour later we found out they had not called the dr. s office for ok as the phone said, it would notify us if not done. The person at the...

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10:12 am EST
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Store manager checked about my script because it is one I need to call in every month for 3 months at a time, told me I did not have one and was rude about it so I called Lisa at doctor's office and she said I did and so she called them and he was also rude with her. She called me back to let me know it was there and that he was rude with her also. I did call back to get a name and it was store manager

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11:30 am EST
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Lack of communication when I send a refill online it's as if they always have an excuse while the order wasn't filled! I have set for almost an hour going to the drive thru while waiting on other customer at the pickup window gets their prescription's filled. I ask the lady at the pickup window what was taking so long her reply was they were having to fill...

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8:13 pm EST
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I have been taking generic klonopin for 20 years. They gave me klonopin, scored with a k and pill says, roche. Yet, label says genetech. I could not lift head, lost control of body. Neighbor found me grey. They know I take this every month but never order my 9 different medications so they will b ready by the time due. 2. Buspirone and metropolol er...

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10:30 am EST
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I go to Walgreens In Marlinton WV to get my Prescriptions filled. And the male Pharmacists Name is Jackie that works there I am sorry I don't know his last name. This Pharmacists Jackie is always giving me a problem. The problems I am having with the Pharmacists follows: The I Pharmacists tells me I don't have your prescription and then I have to tell him...

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10:36 am EST
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I went into Walgreens to exchange some items. The cashier tried to help me and she could not. The register was not allowing her. She apologized and mentioned that she was new and did not have access that I needed to have the Manager help me and pointed to the register across from her. So, I picked up the items and went to the register where there wa...

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1:55 pm EDT

Walgreens $10 cash reward

Hold for Pickup*

Request to hold packages for pickup at a FedEx location, Walgreens and more. Get $5 Walgreens cash rewards with every FedEx pickup from Walgreens.*

Did not get the $10 for picking of two parcels from FEDEX at Walgreens in Arlington Texas.

Desired outcome: $10 cash reward

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About Walgreens

Screenshot Walgreens
Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Overview of Walgreens complaint handling

Walgreens reviews first appeared on Complaints Board on Nov 17, 2006. The latest review Christmas card quality was posted on Nov 20, 2024. The latest complaint Unfair and unlawful termination without warning or cause was resolved on Jul 20, 2022. Walgreens has an average consumer rating of 2 stars from 7891 reviews. Walgreens has resolved 232 complaints.
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  1. Walgreens Contacts

  2. Walgreens phone numbers
    +1 (800) 925-4733
    +1 (800) 925-4733
    Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have unsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
  3. Walgreens emails
  4. Walgreens address
    200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
  5. Walgreens social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
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